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HelloShift Review

HelloShift
Our score: 7.0 User satisfaction: N/A

What is HelloShift?

HelloShift is a system which makes it easy for hotel staff to collaborate with each other and improve communication between hotel and guests. This cloud-based collaboration and communication platform allows hotel teams to communicate across shifts and departments through an intuitive interface that resembles Facebook, the familiarity of which adds to the ease of use for the hotel staff. HelloShift also offers apps for iPhone and Android devices.

With HelloShift, all hotel personnel are in the same page and held accountable for their tasks and actions. Managers enjoy real-time visibility into their operations, enabling them to monitor actions, track inventory and personnel as well as guests and more.

The software allows the to easily identify issues and resolve them, which then leads to immense guest satisfaction. HelloShift also comes with a built-in text messaging system that allows guests to communicate with the front desk without having to install an app.

Overview of HelloShift Benefits

Collaboration makes any business operation simpler, faster, more effective and more productive. HelloShift empowers hotel managers and staff to effectively collaborate with each other so that they are able to deliver high quality service and assistance to their guests, helping them achieve immense satisfaction and enjoy their stay.

With HelloShift, hotel management can transition from inefficient, error-prone, unaccountable communication and old school business practices like logbooks, walkie talkies, hallway chatter, spreadsheets, email, and post-its. The system simplifies hotel management by moving all aspects of hotel operations to the cloud, where they are easily accessible and stored and shielded with tight security protocols.

Managers and staff need to dig out information of their old and returning guests from time to time. In the old ways of doing this, this means scouring through logbooks and documents. But with HelloShift, all you have to do is make a simple search and the system will give you everything you want and need in an instant and instantly print your files if you require it.

Managing reservations and handling cancellations is no longer a nightmare as you can breeze through them, find more booking opportunities and instantly communicate with your guests regarding their accommodations. Interacting with foreign guests need not be a hassle. HelloShift comes with an in-app translator that helps guests and hotel staff understand each other, enabling the former to express their concerns and requests and the latter to deliver them effortlessly.

Overview of HelloShift Features

  • Unlimited notes, tasks/checklists
  • Unlimited users (with separate logins)
  • Mobile version with notifications
  • Task Library
  • Sales CRM
  • Intranet (Wiki)
  • File attachments
  • Operation and flash reports
  • Custom phone number
  • Template responses
  • Bulk guest import
  • Bulk pre-arrival and post-stay SMS
  • SMS personalization
  • Corporate communication
  • Email, PMS, and 3rd-party integration
  • Custom flash report

HelloShift Position In Our Categories

Knowing that companies have their own business wants, it is only wise they avoid picking a one-size-fits-all, “perfect” business application. At any rate, it would be difficult to try to stumble on such application even among widely used software products. The best step to undertake is to list the numerous critical factors that entail research including major features, packages, skill levels of staff members, company size, etc. Next, you should perform the product research thoroughly. Read these HelloShift analyses and scrutinize each of the solutions in your list in detail. Such detailed product research ascertain you weed out ill-fitting software solutions and subscribe to the system that has all the tools you require company requires.

Position of HelloShift in our main categories:

TOP 100

HelloShift is one of the top 100 Hotel Management Software products

If you are considering HelloShift it may also be beneficial to analyze other subcategories of Hotel Management Software gathered in our database of SaaS software reviews.

There are well-liked and widely used applications in each software group. But are they automatically the best fit for your organization’s specific needs? A trendy software product may have thousands of customers, but does it offer what you need? For this reason, do not blindly spend on popular systems. Read at least a few HelloShift Hotel Management Software reviews and consider the factors that you desire in the software such as the fees, main tools, available integrations etc. Then, shortlist a few solutions that fit your needs. Check out the free trials of these platforms, read online opinions, get information from the vendor, and do your investigation systematically. This profound homework is sure to assist you select the best software solution for your firm’s unique wants.

How Much Does HelloShift Cost?

HelloShift Pricing Plans:

Free Trial

Staff Collaboration

$1/room/month

Guest Engagement

$2/room/month

Custom

By quote

HelloShift offers three SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best option for your business:

Staff Collaboration – $1/room/month

  • Guest Texting
  • Unlimited notes, tasks/checklists
  • Unlimited users (with separate logins)
  • Mobile version with notifications
  • Task Library
  • Sales CRM
  • Intranet (Wiki)
  • File attachments
  • Operation and flash reports

Guest Engagement – $2/room/month

  • All Staff Collaboration features
  • Custom phone number
  • Template responses
  • Bulk guest import
  • Bulk pre-arrival and post-stay SMS
  • SMS personalization

Custom – By quote

  • Multiple hotels
  • Corporate communication
  • Email, PMS, and 3rd-party integration
  • Custom flash report

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Hotel Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and HelloShift reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with HelloShift. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Quote-based

Customer Types

  • Small Business
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are HelloShift pricing details?

HelloShift Pricing Plans:

Free Trial

Staff Collaboration

$1/room/month

Guest Engagement

$2/room/month

Custom

By quote

HelloShift offers three SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best option for your business:

Staff Collaboration – $1/room/month

  • Guest Texting
  • Unlimited notes, tasks/checklists
  • Unlimited users (with separate logins)
  • Mobile version with notifications
  • Task Library
  • Sales CRM
  • Intranet (Wiki)
  • File attachments
  • Operation and flash reports

Guest Engagement – $2/room/month

  • All Staff Collaboration features
  • Custom phone number
  • Template responses
  • Bulk guest import
  • Bulk pre-arrival and post-stay SMS
  • SMS personalization

Custom – By quote

  • Multiple hotels
  • Corporate communication
  • Email, PMS, and 3rd-party integration
  • Custom flash report

What integrations are available for HelloShift?

HelloShift offers Email, PMS, and 3rd-party integrations.

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Reviewed By Nestor Gilbert
Page last modified
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