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Helpie Review

Helpie
Our score: 8.0 User satisfaction: N/A

What is Helpie?

Helpie is a WordPress plugin that helps you keep a wiki, a knowledge base, and product documentation for employees and customers. This platform makes it easier for your team to collaborate, since you can give access to anyone, even to customers, for them to contribute. Meanwhile, you can still make sure that your knowledge base content goes through a QA process before being published. That is because you can assign people who can approve content and push them for publication.

It helps you keep your content better organized, as Helpie Knowledge Base enables you to see your revision history. This way, you can reverse modifications or reinstate previous instances of articles if the need arises.

Overview of Helpie Benefits

Frontend Editing

Instead of going to the backend for editing, you can modify contents from the frontend. Helpie Knowledge Base enables you to add rich media to make your articles more engaging.

Multi-Tier Access Controls

With Helpie, you can specify which topics are restricted only to select users. This is aside from the fact that you can bar people who are not logged in from viewing information on your knowledge base. Moreover, you can drill down to every page and user to control access.

Revision History

Whenever users revise your content, you can view their trails. This helps you ensure the security and privacy of company information. Plus, this lets you keep your team and customers accountable for what they share. Apart from that, a revision history lets you reinstate previous versions of content if you need to do so.

Advanced Search Capabilities

Helpie Knowledge Base’s search bar is visible on the interface and enables you to perform a quick search. It can look through content for exact matches and even provide you with the right information just from partial keywords.

Easy Navigation

Finding the information they need is easy for your users since Helpie is designed to be navigable. It has widgets like Table of Contents and Breadcrumbs that help them find their way in the knowledge base.

Branded Interface

Helpie does not limit you when it comes to the design of your knowledge base’s interface. You can let your creativity loose and ensure that your brand’s identity throughout. You can also change the templates’ layouts to serve your needs.

Useful Insights

How your users utilize and like your knowledgebase are questions that Helpie can help you answer. It lets you see which is the most liked, most read, and even most disliked content. This way, you can improve your content to make them more attractive to end-users.

Overview of Helpie Features

  • Frontend Editing
  • Publishing Controls
  • Revisions
  • Automatic Table of Contents
  • Custom Templates
  • Advanced Search
  • User Access
  • Shortcodes
  • Classic & Emoticon Voting
  • Article Listing
  • Elementor Elements
  • Widgets
  • Translation-readiness
  • Insights

What Problems Will Helpie Solve?

Product Documentation

Helpie Knowledge Base can help organizations optimize the search system to work at fast speed even with thousands of articles in the knowledge base. This way, customers can find the answers they need instantly.

Internal Wiki

With Helpie, organizations can restrict access to an internal wiki. This means that only logged in users can view contents. Access to specific topics can also be limited through WordPress user roles. Administrators can also add password-protection to certain articles for stringent security.

Customer Portal

Helpie provides a self-service portal for customers that empowers them to find articles that can resolve their issues.

Wikipedia-like Site

Helpie Knowledge Base enables organizations to create, edit, and review articles. It also facilitates collaboration on content, making the process easier. To that end, it offers a Medium.com-like editor, revision system, and publishing capabilities.

Awards & Quality Certificates

An award given to products that have recently entered the market but are already becoming very popular
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

Helpie Position In Our Categories

Keeping in mind businesses have unique business-related requirements, it is only wise they abstain from buying a one-size-fits-all, ideal business application. Be that as it may, it is difficult to pinpoint such application even among widely used software products. The sensible thing to undertake would be to write the various important factors that call for a investigation such as essential features, plans, technical skill aptitude of staff members, company size, etc. Next, you should conduct the product research to a full extent. Have a look at these Helpie evaluations and check out the other applications in your list more closely. Such all-encompassing product investigation ensure you stay away from unfit applications and subscribe to the system that delivers all the features your business requires.

Position of Helpie in our main categories:

TOP 50

Helpie is one of the top 50 Knowledge Management Software products

If you are interested in Helpie it could also be beneficial to investigate other subcategories of Knowledge Management Software listed in our base of B2B software reviews.

Every company has different wants and needs a system that can be personalized for their size, type of staff members and clients, and the particular industry they are in. For these reasons, no system can offer perfect tools off-the-shelf. When you search a software system, first be sure what you require it for. Read some Helpie Knowledge Management Software reviews and ask yourself do you need basic tools or do you require complex features? Are there any industry-specific features that you are looking for? Find the answers to these queries to aid your search. There are lots of elements that you need to reflect on and these include your budget, specific business requirements, your organization size, integration requirements etc. Take your time, check out a few free trials, and finally choose the system that presents all that you want to boost your organization effectiveness and productivity.

How Much Does Helpie Cost?

Helpie Pricing Plans:

Free Trial

Single Site License

$49/year

5 Sites License

$129/year

Unlimited Sites License

$199/year

Helpie Knowledge Base has three options for enterprise pricing. These plans are paid for annually. After the initial year, the price lowers.

Single Site License – $49/year

5 Sites License – $129/year

Unlimited Sites License – $199/year

  • Frontend Editor
  • Publishing
  • Revision History
  • Role-based User Permissions
  • Password Protection
  • Category Listing
  • Article Listing
  • Voting & Insights
  • Advanced Search Capabilities
  • Elementor Elements Support

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Knowledge Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Helpie reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Helpie. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Linux
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Helpie pricing details?

Helpie Pricing Plans:

Free Trial

Single Site License

$49/year

5 Sites License

$129/year

Unlimited Sites License

$199/year

Helpie Knowledge Base has three options for enterprise pricing. These plans are paid for annually. After the initial year, the price lowers.

Single Site License – $49/year

5 Sites License – $129/year

Unlimited Sites License – $199/year

  • Frontend Editor
  • Publishing
  • Revision History
  • Role-based User Permissions
  • Password Protection
  • Category Listing
  • Article Listing
  • Voting & Insights
  • Advanced Search Capabilities
  • Elementor Elements Support

What integrations are available for Helpie?

Helpie Knowledge Base can integrate with:

  • Elementor
  • WordPress
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Reviewed By Jenny Chang
Page last modified
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