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Hipporello Service Desk Review
What is Hipporello Service Desk?
Hipporello Service Desk is a service desk software that gives customers and employees an easy way to reach out to your teams by adding form and email automation capabilities to Trello. The tool allows users to request IT and business services and support through digital forms and inbound email addresses. All submitted requests are then converted into Kanban cards that your teams can access and handle directly within Trello.
You can also set up rules and triggers to automate tasks and actions that need to be done on the requests. Hipporello Service Desk turns Trello into a centralized service or support hub for your teams. They’ll be able to track assignments and user analytics, search for information, and work together in Trello. Hipporello Service Desk provides customization capabilities as well. You can include your own banners, logos, and drag-and-drop input fields in forms, create policies for accessing forms and permit users to access your help center or support portal via a custom domain.
Show MoreOverview of Hipporello Service Desk Benefits
Better Service & Support Experiences
Hipporello Service Desk turns Atlassian’s project management and collaboration tool into a centralized hub for your IT, support, and business teams. They can now use Trello to manage requests from customers and employees and provide them with better service and support experiences. Hipporello Service Desk enables customers and employees to connect to your teams and send requests using online forms and team email addresses.
You can set up shared or inbound email accounts for your teams and embed contact, feedback, or demo forms into your existing WordPress, Jamstack, or single-page websites. Hipporello Service Desk generates cards out of the requests collected through the online forms and email accounts and displays them in Kanban boards built within Trello. This gives your customers and employees a simpler way to make service or support requests. They no longer have to go through the tedious process of creating their own service or support cards in Trello.
Centralized & Automated Processes
The service desk software automates repetitive manual tasks so your teams can respond to requests and work more efficiently. For instance, they’ll be able to automatically send email notifications to users when Kanban cards are generated, moved, or stored in Trello.
You can also create rules to instantly execute specific actions or deliver messages and notifications for requests submitted via online forms. You’ll improve your teams’ productivity and prevent them from committing mistakes. Hipporello Service Desk unifies all your teams in Trello for seamless collaboration. They can access, process, and track customers and employees’ requests in an intuitive and scalable shared workspace they’re very familiar with.
Valuable Insights
Hipporello Service Desk provides you and your teams with valuable user analytics and insights. It captures essential information about customers and employees such as their location, IP address, operating system, and browser.
Additionally, it delivers email statistics like delivery, open, and click-through rates. You can analyze all this user data to gain a better understanding of your customers and employees and deliver support tailored to their specific needs.
Show MoreOverview of Hipporello Service Desk Features
- Centralized Hub
- Forms & Email Automation
- Trello Support Cards
- User Analytics
- Optimized Search
- Form Customization
- Custom URL
Awards & Quality Certificates
Hipporello Service Desk Position In Our Categories
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Position of Hipporello Service Desk in our main categories:
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How Much Does Hipporello Service Desk Cost?
Hipporello Service Desk Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are Hipporello Service Desk pricing details?
Hipporello Service Desk Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Hipporello Service Desk’s SME and enterprise pricing information is only available via quote request.
User Satisfaction
Positive Social Media Mentions
27
Negative Social Media Mentions
0
We know that when you decide to get a Service Desk Software it’s important not only to find out how experts score it in their reviews, but also to find out if the real clients and companies that bought this software are genuinely happy with the product. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Hipporello Service Desk reviews across a wide array of social media sites. The data is then featured in an easy to understand format showing how many clients had positive and negative experience with Hipporello Service Desk. With that information at hand you will be equipped to make an informed purchasing choice that you won’t regret.
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Technical details
Devices Supported
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Free
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Hipporello Service Desk?
Hipporello Service Desk supports native integration with Trello.
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