HouseCall Pro consists of a mobile application as well as a cloud based web portal that helps services professionals run all facets of their business. The software is a multiple-award winner that has been distinguished with our Experts Choice Award for 2017 as well as the Great User Experience Award for the same year.

HouseCall Pro’s users will have appointments booked through their website, HouseCall consumer booking app, Yelp page, and Facebook page. With a variety of high-tech and professional features, this app will be ideal for businesses that range from owner operators to 20 trucks. What is also good to know is that it provides more than 30+ vertical offerings for home service professionals, which means that its scope of action is not limited to teams only. In fact, looking at the pricing scheme, one would easily describe HouseCall Pro as a tool applicable in all corporate environments, from SMBs to established enterprises.

How will HouseCall Pro enhance your business? Using it, you will find it easy to schedule, dispatch, estimate, invoice, accept credit cards and get booked online by customers from the comfort of your mobile device. This means that you will have your data available at any time, regardless of your working hours.

Focused on simplicity, HouseCall Pro also allows businesses to get rid of pen and paper scheduling and move digital, streamlining their operations and workflow. In many ways, it helps small businesses transfer and import their existing client database with ease, and functions in line with leading accounting systems to keep you in control of your numbers. Service history tracking, for instance, is an excellent feature to trigger for your reporting and analytic needs.

To make matters even better, this app is offered at a competitive low cost and supports service professionals with all aspects of their workflow including: job scheduling, full customer database, invoicing and payment processing, technician dispatch and more.

HouseCall Pro will, as its developers like to put it, give you your life back, promising foremost to simplify booking-related operations and keep them under control while you’re focused on more important assignments. With notable experience in the industry, and frequent updates and innovations, HouseCall Pro pushed its way to setting an example of how field management services are supposed to run.

What exactly should prospective users expect? Let’s check:

No paperwork

HouseCall Pro helps service providers adjust to technological advancements, and focus on what really matters to them -the customer. The platform digitizes your business end-to-end, and smoothens the transition to a truly automated system by removing common input challenges. This is what makes HouseCall unique compared to similar solutions, and what inspires thousands of professionals to entrust it their operations.

Designed for easy scheduling

In its attempt to make field service management effortless, HouseCall supplies users with high-tech capabilities for scheduling and dispatching, in particular by making work possible on mobile devices. It will keep your team ahead of its work with accessible schedules and email notifications, and assign jobs as soon as they are requested. It is also a reliable tool to administer data access, as the admin can set up user roles and permissions to govern who’s going to see what.

Employee time tracking

To ensure that employees are well monitored and paid adequately to what they’ve done, HouseCall Pro introduces a time and GPS tracking feature that counts the hours they spent on duty. It also keeps a historical record of all services you’ve provided, and makes it easy to export data for reporting purposes. You can also summarize your activities directly from the platform, using a standard reporting template or creating a custom one.

Accurate invoicing & payment

The HouseCall Pro app comes with an inbuilt credit card processing mechanism that facilitates payment operations. For home based professionals, it will only charge 2,9% per order + 30 cents, and still enable them to offer professional service and invoice their customers with all order details considered. We are also discussing a system where everything depends on the employees’ permissions, which means you will never have to worry about money falling into the wrong hands. You can also use this system and its integrations with leading accounting tools to draft first-class invoices and estimates, and distribute those by email to all your customers.

In-team and customer chat

To keep a field team tightly connected, HouseCall Pro has enabled a live chat option where agents can exchange information. This means that you can immediately assign replacements, and impress customers with a 24/7 accessible service professional who will come as soon as they text him/her.

Online booking

HouseCall Pro enables you to make services available online,  allowing customers to book sessions directly on your website,or on your Yelp and Facebook profile. Since all of these channels will already be synced with your HouseCall calendar, each booking will appear on it immediately, and with no intervention by your side. Note that customers can also book services pushing a single button on the HOUSECALL app.

Moderate pricing

HouseCall Pro offers different plans for single users, small teams up to 6 members, and an enterprise-grade plan for unlimited users. The features in these plans are fairly similar, excluding live chat support and custom reporting which only apply to higher plans. Prices vary between $39/month for single users and $199 for advanced teams with unlimited members.

Reliable customer support

With HouseCall Pro, you will always have a team of knowledgeable experts by hand to assist your work. They will be available via phone, email, or live chat, ready to guide you through the account setting process, and solving all of your issues and inquiries.

Scenario 1

Companies dealing with multiple technicians are often at the mercy of miscommunication and transactional misinformation between the administrators and those out in the field. Last minute changes in customer availabilities, material needs, and labor requested can often lead to lost jobs, lost time, and lost revenue. Housecall Pro makes it so that both the administrators and on-site technicians have a perfect real-time synchronization of all job updates. Any changes made to job locations, starts/end times, technician needs, job notes, and general job information can be pushed from any device or computer and will be reflected on all other devices instantaneously. This provides seamless communication and a maximization of resources for the business as a whole. The HouseCall Pro scheduling and dispatch feature is second to none. It allows you to drag and drop jobs to different technicians, stretch and shrink job lengths graphically, and toggle between different calendar views for better scheduling. All changes made get pushed to all relevant devices ensuring accurate communications

Scenario 2

Oftentimes, home owners/renters have only one touch point with their home service professional. This occurs when the job is scheduled. After that, the home owner is often left blind to changes that may occur with the service professional or otherwise. HouseCall Pro changes the game by allowing the service professional to automatically send text messages/push notifications throughout each major point in the job workflow. When the service is scheduled, the customer receives a text reminding them of the booked service, date/time, and technician. When the service professional is on his/her way to the job site, the customer receives a text stating that the professional is on the way (triggered when the professional pushes the “on my way” button). When the job is closed out, the customer will also receive a text notification stating that the job has been closed out for the specified amount. All of these touch-points, including automated email invoices/receipts, make the service professional’s life a lot easier by alleviating the burden of CRM minutia and making everything automatic. In the end, the service professional stays top of mind for re-booking and provides a highly enhanced user experience

Scenario 3

Service business owners have an enormous amount of work cut out for them in order to maintain a profitable business. More often than not, the sheer task of working out in the field completely consumes their bandwidth, leaving no room for business enhancing functions such as marketing. Housecall Pro provides a highly customizable CRM solution that enables service professionals to set up rule-based customer postcard and email campaigns with a few simple clicks. Using Housecall Pro’s robust customer tagging mechanism, a carpet cleaner can set up specific “Thank You” postcards to be sent out exactly 24 hours after any job is closed out. Similarly, the carpet cleaner can send re-booking email reminders at specified intervals. This makes it so that the professional stays top of mind with the consumer without lifting a finger once the campaigns are set up. Professionals can choose one-time blasts or set recurring email and postcard campaigns with specific rules and filters put into place so that only the right customers receive the right communication. These campaigns will fire automatically based on the rules that are set within the Housecall Pro Web Portal. Professionals can fully utilize this CRM feature to thank customers, remind them of re-booking service, and even advertise discounts/specials. The feature is designed to increase repeat business while reducing manual set-up processes.

HouseCall Pro offers three SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Simple Plan $39/month (Billed annually) or $49/month  + $99 activation fee

• 1 User
• Email Support
• Schedule, estimate, invoice
• Google calendar integration
• 2.9% + .30/transaction cc rate

Modern Plan $109/month (Billed annually) or $137/month + $99 activation fee

• All features of the Simple plan
• 1-6 Users
• Live chat support
• unlimited email reminders
• Postcard marketing
• Online booking your website
• QBO integration
• Time tracking

Advanced Plan $199/month (Billed annually) or $249/month +  $99 activation fee

• All features of the Modern plan
• Unlimited users
• Live chat support
• Customizable reporting
• Employee gps tracking