Price

$39

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HouseCall Pro REVIEW

Field Service Management Software

11 user reviews
USER SATISFACTION 100%
OUR SCORE 8.6

What is HouseCall Pro?

HouseCall Pro consists of a mobile application as well as a cloud based web portal that helps services professionals run all facets of their business. The software has been distinguished with our Great User Experience Award for 2015 as well as Designed For Small Business Award and Best Mobile Support Award.

HouseCall Pro users have the ability to be booked online through their website, HouseCall consumer booking app, Yelp page, and Facebook page. The vendor provides small businesses with high-tech features at an affordable price.

The app is ideal for businesses that range from owner operators to 20 trucks. It provides more than 30+ vertical offerings for home service professionals.

HouseCall Pro also allows businesses to get rid of pen and paper scheduling and move digital, streamlining their operations and workflow. Finally, it helps small businesses transfer and import their existing client database with ease.

A detailed review of HouseCall Pro prepared by our experts is also available with a thorough analysis of HouseCall Pro capabilities and features.

Overview of HouseCall Pro Benefits

HouseCall Pro is a full-service tool that enables service professionals to run their entire business on their smartphone and complimentary web portal. The app is offered at a competitive low cost and supports service professionals with all aspects of their workflow including: job scheduling, full customer database, invoicing and payment processing, technician dispatch and more.

Overview of HouseCall Pro Features

  • Billing/Invoicing
  • Consumer marketplace/online booking
  • Automated email marketing
  • Customer management
  • Automated postcard marketing
  • Customer tagging
  • Job tagging
  • Dispatch management
  • Electronic signature
  • Google Calendar integration
  • Yelp online booking integration
  • GPS tracking
  • Invoicing/Batch invoicing
  • Live chat support
  • Employee time tracking
  • Customizable reporting
  • Customer job SMS & email notifications
  • Job management
  • Mobile access
  • Payment processing
  • Quickbooks Online integration
  • Quotes/estimates
  • Scheduling
  • Service history tracking
  • Technician management

What Problems Will HouseCall Pro Solve?

Scenario 1

Companies dealing with multiple technicians are often at the mercy of miscommunication and transactional misinformation between the administrators and those out in the field. Last minute changes in customer availabilities, material needs, and labor requested can often lead to lost jobs, lost time, and lost revenue. Housecall Pro makes it so that both the administrators and on-site technicians have a perfect real-time synchronization of all job updates. Any changes made to job locations, starts/end times, technician needs, job notes, and general job information can be pushed from any device or computer and will be reflected on all other devices instantaneously. This provides seamless communication and a maximization of resources for the business as a whole. The HouseCall Pro scheduling and dispatch feature is second to none. It allows you to drag and drop jobs to different technicians, stretch and shrink job lengths graphically, and toggle between different calendar views for better scheduling. All changes made get pushed to all relevant devices ensuring accurate communications

Scenario 2

Oftentimes, home owners/renters have only one touch point with their home service professional. This occurs when the job is scheduled. After that, the home owner is often left blind to changes that may occur with the service professional or otherwise. HouseCall Pro changes the game by allowing the service professional to automatically send text messages/push notifications throughout each major point in the job workflow. When the service is scheduled, the customer receives a text reminding them of the booked service, date/time, and technician. When the service professional is on his/her way to the job site, the customer receives a text stating that the professional is on the way (triggered when the professional pushes the “on my way” button). When the job is closed out, the customer will also receive a text notification stating that the job has been closed out for the specified amount. All of these touch-points, including automated email invoices/receipts, make the service professional’s life a lot easier by alleviating the burden of CRM minutia and making everything automatic. In the end, the service professional stays top of mind for re-booking and provides a highly enhanced user experience

Scenario 3

Service business owners have an enormous amount of work cut out for them in order to maintain a profitable business. More often than not, the sheer task of working out in the field completely consumes their bandwidth, leaving no room for business enhancing functions such as marketing. Housecall Pro provides a highly customizable CRM solution that enables service professionals to set up rule-based customer postcard and email campaigns with a few simple clicks. Using Housecall Pro’s robust customer tagging mechanism, a carpet cleaner can set up specific “Thank You” postcards to be sent out exactly 24 hours after any job is closed out. Similarly, the carpet cleaner can send re-booking email reminders at specified intervals. This makes it so that the professional stays top of mind with the consumer without lifting a finger once the campaigns are set up. Professionals can choose one-time blasts or set recurring email and postcard campaigns with specific rules and filters put into place so that only the right customers receive the right communication. These campaigns will fire automatically based on the rules that are set within the Housecall Pro Web Portal. Professionals can fully utilize this CRM feature to thank customers, remind them of re-booking service, and even advertise discounts/specials. The feature is designed to increase repeat business while reducing manual set-up processes.

Awards & Quality Certificates

HouseCall Pro Position In Our Categories

Position of HouseCall Pro in our main categories:

10

HouseCall Pro is one of the top 10 Appointment Scheduling Software products

50

HouseCall Pro is one of the top 50 HR Management Software products

50

HouseCall Pro is one of the top 50 Project Management Software products

10

HouseCall Pro is one of the top 10
Appointment Scheduling Software products

50

HouseCall Pro is one of the top 50
HR Management Software products

50

HouseCall Pro is one of the top 50
Project Management Software products


HouseCall Pro is also listed in the following subcategories:

Category:Position:Category:Position:
Field Service Management (FSM) Software#4
Category:Position:
Field Service Management (FSM) Software#4

Each business is different, and may require a particular type of Appointment Scheduling Software solution that will be adjusted to their business size, type of customers and staff and even individual niche they deal with. We advise you don't count on getting an ideal software that will work for every company no matter what their background is. It may be a good idea to read a few HouseCall Pro reviews first and even then you should pay attention to what the solution is supposed to do for your company and your employees. Do you require an easy and straightforward service with only elementary features? Will you actually make use of the complex functionalities required by experts and large enterprises? Are there any particular tools that are especially practical for the industry you operate in? If you ask yourself these questions it will be much easier to find a solid software that will fit your budget.

How Much Does HouseCall Pro Cost?

HouseCall Pro Pricing Plans:

HouseCall Pro offers three plans:

Simple Plan $39/month (Billed annually) or $49/month  + $99 activation fee

  • 1 User
  • Email Support
  • Schedule, estimate, invoice
  • Google calendar integration
  • 2.9% + .30/transaction cc rate

Modern Plan $109/month (Billed annually) or $137/month + $99 activation fee

  • All features of the Simple plan
  • 1-6 Users
  • Live chat support
  • unlimited email reminders
  • Postcard marketing
  • Online booking your website
  • QBO integration
  • Time tracking

Advanced Plan $199/month (Billed annually) or $249/month +  $99 activation fee

  • All features of the Modern plan
  • Unlimited users
  • Live chat support
  • Customizable reporting
  • Employee gps tracking

User Satisfaction

We realize that when you make a decision to buy Project Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and HouseCall Pro reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with HouseCall Pro. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

107

NEGATIVE SOCIAL MENTIONS

0

Video

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • USA
Pricing Model
  • Monthly payment
  • Annual Subscription
Customer Types
  • Small Business
  • Medium Business
  • Freelancers
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

HouseCall Pro User Reviews


Greg 3 weeks ago
Verified
user



Loren 1 month ago
Verified
user



Eileen 1 month ago
Verified
user



Laurie 2 months ago
Verified
user


What are HouseCall Pro pricing details?

HouseCall Pro Pricing Plans:

HouseCall Pro offers three plans:

Simple Plan $39/month (Billed annually) or $49/month  + $99 activation fee

  • 1 User
  • Email Support
  • Schedule, estimate, invoice
  • Google calendar integration
  • 2.9% + .30/transaction cc rate

Modern Plan $109/month (Billed annually) or $137/month + $99 activation fee

  • All features of the Simple plan
  • 1-6 Users
  • Live chat support
  • unlimited email reminders
  • Postcard marketing
  • Online booking your website
  • QBO integration
  • Time tracking

Advanced Plan $199/month (Billed annually) or $249/month +  $99 activation fee

  • All features of the Modern plan
  • Unlimited users
  • Live chat support
  • Customizable reporting
  • Employee gps tracking

What integrations are available for HouseCall Pro?

Housecall Pro is integrated with the following:

  • Google Calendar
  • Quickbooks Online

User reviews


User reviews in total: 11

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Average Rating:

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The most favorable review

Greg P.

3 weeks ago


Pros:
Schedule management for our Cleaning Company has become simpler since we started using HouseCall Pro. It is a user-friendly, proactive too with excellent customer service to boot. The price is also cost-effective. I highly recommend this product.

Cons:
There is nothing I dislike about the software. It is everything we need from a cloud-bsed marketing software. Customer service is unmatched and the interface is fluid and very intuitive.

The least favorable review

Meghan P.

2 months ago


Pros:
This HR software comes with a number of excellent tools and functionalities that greatly benefit small businesses and startups. The customer service reps know their product and provide answers quickly to any question. I like that they are also very professional.

Cons:
Even with a very robust feature set, I feel that there some capabilities lacking and can really affect our business operations. The reporting options are also inadequate at least for me.

Published 3 weeks ago
Verified
user
Schedule management for our Cleaning Company has become simpler since we started using HouseCall Pro. It is a user-friendly, proactive too with excellent customer service...



What do you think about this review? Great Poor
Published 1 month ago
Verified
user
I greatly like the postcard and email marketing fatures. The branding is also excellent as my clients gets at least seven logo impressions of my business whenever we...



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Published 1 month ago
Verified
user
When I started using HouseCall Pro, it was a promising app with tons of potential. Limited at first, the app grew and now it has become a simple yet useful app for me who...



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Published 2 months ago
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user
I love that HouseCall Pro is a mobile-first application. No need to log on to the web for it to work. Our techs can now accept credit card payments and everything is...



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Published 2 months ago
Verified
user
HouseCall Pro has a very friendly and intuitive interface. Integrattion with Quickbooks is very seamless. It allows me access in the field, so I am aware of what's going...



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Published 2 months ago
Verified
user
HouseCall Pro has been great! The tool simplifies many tasks such as job scheduling, fee structuring for...



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
HouseCall Pro makes it easy for us to organize our schedule, GPS coordinates, etc. I like how the software automatically sends data to QuickBooks as well as the ability...



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Published 2 months ago
Verified
user
We have no problems dispatching our crews with HC PRO. We Our business serves clients in several locations and this software enables us to simplify call management...



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
This HR software comes with a number of excellent tools and functionalities...



What do you think about this review? Great Poor
Published 5 months ago
Verified
user
The first thing that I will mention here is that this software comes with the best technical support ever! The support team will do all the possible things to make the...



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