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Instant Housecall Review

Instant Housecall
Our score: 8.0 User satisfaction: 100%

What is Instant Housecall?

Instant Housecall is a remote support software created to expedite and enhance the way small IT businesses deliver technical services to their customers. You and your team of IT professionals can use this tool to solve customers’ problems, improve customer satisfaction, and achieve exponential business growth. 

Instant Housecall gives IT consultants and specialists features to remotely connect to customers’ computers and easily work on technical issues they are encountering. It allows you to access customers’ computers for remote support at any time, within a 12-hour time period, or on-demand. The software also allows you to implement built-in or custom PC maintenance and repair processes that your IT consultants and specialists can run automatically. 

Your engagements with customers and initiatives to promote your IT business can be improved by Instant Housecall as well. Customers can interact with your IT professionals via chat during remote support sessions, access notes about each completed session, and leave reviews for your team’s performance on Google, Facebook, or any review site you prefer. 

Overview of Instant Housecall Benefits

Flexible Remote Access

Instant Housecall provides IT specialists with two ways to access customers’ computers remotely and deliver the technical support they need. One of which is through on-demand remote access. In this type of remote access, IT specialists can only access customers’ computers for remote support if they are invited by customers. After a remote support session is completed, you won’t be able to connect to the customer’s computer anymore. 

The other type of remote access you can use is called unattended remote access. With this, you can repeatedly access customers’ computers any time you want even if customers are not in front of those computers. However, you need to ask the first one-time permission from customers to enable this kind of access.

In addition, Instant Housecall offers a feature that gives a restriction on how unattended remote access is implemented. This feature allows IT specialists to access the customer’s computer within a period of 12 hours, beginning from the time the customer initiated the remote support session. The customer can leave the computer unattended during this time period. SMS notifications are also sent out to IT specialists to remind them of customers awaiting support. 

IT Specialist Productivity & Performance

The remote support software delivers a wide array of features built to optimize the productivity and performance of IT specialists, helping you to easily, quickly, and effectively solve both simple and complicated technical issues from customers. For example, you can communicate with customers through chat while remote support sessions are currently running. This allows you to better understand the technical problems customers are experiencing and apply the appropriate resolutions. 

Instant Housecall, moreover, allows you to run multiple remote support sessions simultaneously. This means you can access and work on computers used by different customers all at the same time. As a result, your team of IT specialists can complete technical support workloads faster and gain enough time to serve more customers. 

Automated PC Repair Processes

Instant Housecall lets you implement automated processes for the maintenance and repair of customers’ computers. It has a personal assistant tool where you can access hundreds of built-in PC repair processes, including the removal of malware and troubleshooting of problems in Windows file associations. By just a single click, you can automatically execute all the specific PC repair processes they selected. Built-in applications for these processes can be accessed and run from the tool as well. 

Furthermore, the personal assistant tool gives you the opportunity to set up your own PC maintenance and repair processes and add any applications that can facilitate and enhance such processes. You can even modify the order of these processes so that your team knows which ones to prioritize and run first. 

Engagement & Promotion

Instant Housecall includes features that make it easy for you to engage customers and promote your IT business. Your customers can download an app directly from your website that allows them to connect their computers and initiate remote support sessions with your IT specialists. 

Additionally, once a session is finished, you’ll be able to view a complete history of the session including any important notes added by an IT specialist from your team. This way, you can find out what exactly happened during the session and what tasks were accomplished. 

Customers can even help you promote your business online. The software enables them to answer web surveys and leave reviews on Google, Facebook, and review sites to highlight how your IT business helped them solve their technical problems.

Overview of Instant Housecall Features

  • Unattended Remote Access
  • On-Demand Remote Access
  • Time Window
  • SMS Notifications
  • Session Chat
  • Concurrent Sessions
  • Call Transfer/Conference
  • Personal Assistant
  • Automated PC Repair
  • Custom Repair Processes & Apps
  • Session History
  • Specialist Notes
  • Direct Downloads
  • Customer Reviews
  • Software Customization

Awards & Quality Certificates

An award given to products that have recently entered the market but are already becoming very popular
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

Instant Housecall Position In Our Categories

Bearing in mind companies have distinct business-related demands, it is logical that they abstain from purchasing an all-encompassing, “perfect” business application. Just the same, it would be almost impossible to pinpoint such an app even among widely used software systems. The right step to do is to write the numerous main factors which need analysis including critical features, pricing, skill aptitude of the users, company size, etc. After which, you should do your research fully. Browse over these Instant Housecall review articles and explore each of the software programs in your list more closely. Such all-encompassing research makes sure you take out unsuitable apps and select the system which includes all the benefits your company requires to realize efficiency.

Position of Instant Housecall in our main categories:

Instant Housecall is also listed in the following subcategories:

Each organization has different requirements and needs an application that can be personalized for their size, kind of employees and customers, and the specific industry they are in. For these reasons, no system can provide perfect functionality off-the-shelf. When you look for a software system, first be sure what you need it for. Read some Instant Housecall Remote Support Software reviews and ask yourself do you want basic functionality or do you need sophisticated functionality? Are there any industry-specific features that you are seeking? Get the answers to these queries to aid your search. There are lots of factors that you need to mull over and these include your budget, specific business requirements, your company size, integration needs etc. Take your time, use a few free trials, and finally choose the system that presents all that you need to boost your organization effectiveness and productivity.

How Much Does Instant Housecall Cost?

Instant Housecall Pricing Plans:

Free Trial

Starter

$39/month

Entrepreneur

$49/month

Everything

$89/month

Instant Housecall offers several enterprise pricing plans designed for small IT businesses. Here are the details of the available pricing plans you can choose from:

Starter – $39/month or $29/month (annual billing)

  • 1 Specialist Login ID
  • Subaccounts
  • Unlimited Installs & Software Copies
  • Unlimited Connections & Sessions
  • 50 Unattended Remote Access Endpoints
  • 1 Concurrent Session
  • Co-Branded
  • IT Pro Features
  • Small Business Features

Entrepreneur – $49/month or $39/month (annual billing)

  • 1 Specialist Login ID
  • Subaccounts
  • Unlimited Installs & Software Copies
  • Unlimited Connections & Sessions
  • 100 Unattended Remote Access Endpoints
  • 10 Concurrent Sessions
  • Full Branding & Customization
  • IT Pro Features
  • Small Business Features
  • Automated PC Repair

Everything– $89/month or $69/month (annual billing)

  • 1 Specialist Login ID
  • Subaccounts
  • Unlimited Installs & Software Copies
  • Unlimited Connections & Sessions
  • 400 Unattended Remote Access Endpoints
  • 10 Concurrent Sessions
  • Full Branding & Customization
  • IT Pro Features
  • Small Business Features
  • Features for Business Growth
  • Automated PC Repair
  • Early Access to All New Features

User Satisfaction

Positive Social Media Mentions 24
Negative Social Media Mentions 0

We realize that when you make a decision to buy Remote Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Instant Housecall reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Instant Housecall. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • On Premise

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Instant Housecall pricing details?

Instant Housecall Pricing Plans:

Free Trial

Starter

$39/month

Entrepreneur

$49/month

Everything

$89/month

Instant Housecall offers several enterprise pricing plans designed for small IT businesses. Here are the details of the available pricing plans you can choose from:

Starter – $39/month or $29/month (annual billing)

  • 1 Specialist Login ID
  • Subaccounts
  • Unlimited Installs & Software Copies
  • Unlimited Connections & Sessions
  • 50 Unattended Remote Access Endpoints
  • 1 Concurrent Session
  • Co-Branded
  • IT Pro Features
  • Small Business Features

Entrepreneur – $49/month or $39/month (annual billing)

  • 1 Specialist Login ID
  • Subaccounts
  • Unlimited Installs & Software Copies
  • Unlimited Connections & Sessions
  • 100 Unattended Remote Access Endpoints
  • 10 Concurrent Sessions
  • Full Branding & Customization
  • IT Pro Features
  • Small Business Features
  • Automated PC Repair

Everything– $89/month or $69/month (annual billing)

  • 1 Specialist Login ID
  • Subaccounts
  • Unlimited Installs & Software Copies
  • Unlimited Connections & Sessions
  • 400 Unattended Remote Access Endpoints
  • 10 Concurrent Sessions
  • Full Branding & Customization
  • IT Pro Features
  • Small Business Features
  • Features for Business Growth
  • Automated PC Repair
  • Early Access to All New Features

What integrations are available for Instant Housecall?

Instant Housecall integrates with D7, a popular suite of computer diagnostics and repair tools.

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Reviewed By Nestor Gilbert
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