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InTouch CRM Review

InTouch CRM
Our score: 7.3 User satisfaction: N/A

What is InTouch CRM?

InTouch is an integrated web based platform combining email marketing with powerful and top CRM features including contact database management, full campaign reporting, email and SMS marketing campaign creation, marketing surveys, autoresponders, calendar and more.

Created with the intention to help small businesses, InTouch can be your online business partner that removes the hassle of day-to-day sales as well as marketing tasks. It offers full technical support for your business 365 days a year, no contracts to sign as well as flexible packages available.

With this tool, you can spend less time managing tasks as well as more time doing what you do best, which is growing your business.

Overview of InTouch CRM Benefits

Thousands of small businesses all over the world use InTouch to boost their sales and marketing. It is a small business CRM that will give you better results, in less work time and with less budget.

InTouch combines all of the traditional features and CRM functionality of sales deal management, contact management, calendar sharing and more, with the immense power of integrated marketing tools such as text marketing, email marketing, social feeds, online surveys for customer insights, and mail merge for printed material.

InTouch is not just a piece of software, but it is also a sales and marketing approach mainly designed for small businesses that want better results and expand growth.

Big brand marketing activities are not suitable for small companies. Most small companies do not have the time to handle complicated systems.

The tool offers a 14-day free trial.

InTouch CRM is more than just a piece of software, it is a sales and marketing approach, specifically designed for small businesses who need to get better results with limited time and money.

InTouch CRM understands that big brand marketing activities aren’t suitable for small business. The company also understands that most small businesses don’t have the time to manage complicated systems. That’s why InTouch CRM focuses on the core things that can make a real difference, the 20% that will get you 80% of your business growth results.

InTouch combines all of the traditional CRM functionality of contact management, sales deal management, calendar sharing and more, with the power of integrated marketing tools like email marketing, text marketing, mail merge for printed material, social feeds and online surveys for customer insights.

Overview of InTouch CRM Features

  • Contact management
  • Email marketing
  • Automated campaigns
  • Web forms
  • Survey tools
  • Social media management
  • Text messaging
  • Lead & pipeline management
  • Calendar and tasks
  • Capture new Contacts and Leads
  • Build an Email List
  • Collect Data and Segment
  • Use Automation to Follow-Up
  • Build a Sales Pipeline
  • Use Tasks to Power Follow Up
  • Full Campaign Reporting
  • Web Forms
  • Amazing customer support
  • Flexible reporting

What Problems Will InTouch CRM Solve?

1. Integrated Database: Jane is in charge of a sales team of five. Each one of the sales people has between 12 and 15 clients in their portfolio that they manage and work with closely. Jane struggles with filling in for those sales people whenever they are off sick or they go on holiday. There was nothing in place that was logging any calls and customer interactions, no system in place like that so if somebody was away from the business or somebody was taking a call for somebody else they would find it really hard to adequately manage that person. Jane needed to have a centralized history of all of her customer interactions. She has recently invested in InTouch CRM and now makes great use of the database feature where all client information and history of interactions is stored in a centralized place. InTouch’s database tool has helped Jane and her team a lot to be able to track who’s done what and if somebody goes away on holiday or leaves the business, there is no gaping hole left and everything is really manageable!

2. Email Marketing: Julia owns a shoe shop. Her shop is in a beautiful location but it is a bit off the beaten track. She found it hard spreading the word about her business and taking it out to the people. Over the years she has used the local press for advertising, but she thought it was time she moved forward with the times. She was introduced to InTouch and started using the email feature actively. Julia is now able to keep in touch with her customers via newsletters. She sends updates on what’s new in her shop, photographs of her new stock and announcements when stock goes on sale. The response to her email marketing campaigns has been phenomenal and she has grown her shop through the sales she makes thanks to her email campaigns.

3. Automated Follow-up: Richard has a social media marketing training agency. He knows that when somebody enquires about the courses he offers, he will have to follow up with them a few days later. However, as a busy business owner, he would often forget to follow up which costs him potential clients and of course money. Richard got InTouch CRM as a way to automate his follow up. Nowadays, he absolutely loves automation! He was really bad at following up with people and now InTouch does the job for him. When somebody phones up for one of his courses, he has automated emails created to follow up with some more tips for them to keep in touch but also, they cross sell the other courses. Now, he’s got a series of follow-up emails that have secured him sales that he wouldn’t have gotten because he wouldn’t have remembered to follow up. InTouch is now doing the follow-up for him!

InTouch CRM Position In Our Categories

Keeping in mind companies have particular business-related demands, it is prudent that they avoid purchasing an all-in-one, ”best” software. At any rate, it would be hard to find such application even among well-known software solutions. The better thing to do can be to make a list of the various chief factors which merit inspection like key features, costing, technical skill capability of the users, company size, etc. Next, you should perform the product research through and through. Go over these InTouch CRM evaluations and scrutinize the other solutions in your list more closely. Such comprehensive product research guarantee you circumvent mismatched software products and pay for the system that delivers all the features your business requires to realize efficiency.

Position of InTouch CRM in our main categories:

TOP 500

InTouch CRM is one of the top 500 CRM Software products

TOP 500

InTouch CRM is one of the 500 Marketing Software products

InTouch CRM is also listed in the following subcategories:

Each enterprise has its own characteristics, and can need a specific CRM Software solution that will be fit for their company size, type of customers and staff and even individual niche they cater to. We advise you don't count on getting a perfect app that is going to work for every business regardless of their background is. It may be a good idea to read a few InTouch CRM CRM Software reviews first and even then you should pay attention to what the software is supposed to do for your company and your workers. Do you need a simple and straightforward app with just basic features? Will you really use the complex functionalities needed by pros and large enterprises? Are there any specific features that are especially useful for the industry you operate in? If you ask yourself these questions it will be much easier to find a reliable app that will match your budget.

How Much Does InTouch CRM Cost?

InTouch CRM Pricing Plans:

Free Trial

Free

Free

Sales

$15 user/month

Marketing

$31 user/month

Complete

$47 user/month

Free: $0 pay as you go

  • Unlimited Contacts
  • Unlimited Organizations
  • Unlimited Groups
  • Unlimited Contact History
  • Email Marketing
  • 100 Email Credits
  • 1 Custom Field
  • 1 Web Form

Sales: $15 per user per month

  • Unlimited Contacts
  • Unlimited Organizations
  • Unlimited Groups
  • Unlimited Contact History
  • Email Marketing
  • 250 Email Credits
  • Unlimited Custom Fields
  • 1 Web Form
  • Lead Management
  • Team Calendar
  • Task Management
  • 1 Social Feed

Marketing: $31 per user per month

  • Unlimited Contacts
  • Unlimited Organizations
  • Unlimited Groups
  • Unlimited Contact History
  • Email Marketing
  • 10,000 Email Credits
  • Unlimited Custom Fields
  • 5 Web Forms
  • 10 Marketing Campaigns
  • Online Surveys
  • Text Marketing
  • Letters & Labels
  • 5 Social Feeds

Complete: $47 per user per month

  • Unlimited Contacts
  • Unlimited Organizations
  • Unlimited Groups
  • Unlimited Contact History
  • Email Marketing
  • 20,000 Email Credits
  • Unlimited Custom Fields
  • Unlimited Web Forms
  • Lead Management
  • Team Calendar
  • Task Management
  • Full Automated Campaigns
  • Online Surveys
  • Text Marketing
  • Letters & Labels
  • 10 Social Feeds

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy CRM Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and InTouch CRM reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with InTouch CRM. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment

Customer Types

  • Small Business
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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InTouch CRM Comparisons

InTouch CRM user reviews

Ideal CRM app for small businesses

Read full review >
Jamie
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 09.10.2018 Company Size: 1-10 Employees Industry: Management Consulting

What are InTouch CRM pricing details?

InTouch CRM Pricing Plans:

Free Trial

Free

Free

Sales

$15 user/month

Marketing

$31 user/month

Complete

$47 user/month

Free: $0 pay as you go

  • Unlimited Contacts
  • Unlimited Organizations
  • Unlimited Groups
  • Unlimited Contact History
  • Email Marketing
  • 100 Email Credits
  • 1 Custom Field
  • 1 Web Form

Sales: $15 per user per month

  • Unlimited Contacts
  • Unlimited Organizations
  • Unlimited Groups
  • Unlimited Contact History
  • Email Marketing
  • 250 Email Credits
  • Unlimited Custom Fields
  • 1 Web Form
  • Lead Management
  • Team Calendar
  • Task Management
  • 1 Social Feed

Marketing: $31 per user per month

  • Unlimited Contacts
  • Unlimited Organizations
  • Unlimited Groups
  • Unlimited Contact History
  • Email Marketing
  • 10,000 Email Credits
  • Unlimited Custom Fields
  • 5 Web Forms
  • 10 Marketing Campaigns
  • Online Surveys
  • Text Marketing
  • Letters & Labels
  • 5 Social Feeds

Complete: $47 per user per month

  • Unlimited Contacts
  • Unlimited Organizations
  • Unlimited Groups
  • Unlimited Contact History
  • Email Marketing
  • 20,000 Email Credits
  • Unlimited Custom Fields
  • Unlimited Web Forms
  • Lead Management
  • Team Calendar
  • Task Management
  • Full Automated Campaigns
  • Online Surveys
  • Text Marketing
  • Letters & Labels
  • 10 Social Feeds

What integrations are available for InTouch CRM?

Currently InTouch only integrates with some systems, but it will soon host of new integrations. It currently integrates with KashFlow and WordPress.

InTouch CRM average rating:

Average score
4.5/5 (1 user reviews)
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Jamie

PROS: InTouch CRM offers eight top features in one system. These features include social media, help desk, billing management, sales pipeline management, sales contact management, labels and mailmerge for direct mail, SMS marketing, surveys and polls, forms for website capture, and the core feature of email marketing which includes multi-steps auto-responders. InTouch CRM is an ideal app for office-based sales reps. The single view of customer is a robust feature for sales. Plus, the vendor provides top rate customer support. In short, InTouch CRM offers multichannel, multimedia, multitouch sales and marketing functionality at an affordable cost.

CONS: Certain features may not be as robust as those offered by dedicated CRM software. InTouch CRM can add more integrations and improve its handling of social channels. To be fair, you have to compromise when it comes to any CRM app.

Reviewed 1 year ago

Read full review >

The least favorable review

Jamie

PROS: InTouch CRM offers eight top features in one system. These features include social media, help desk, billing management, sales pipeline management, sales contact management, labels and mailmerge for direct mail, SMS marketing, surveys and polls, forms for website capture, and the core feature of email marketing which includes multi-steps auto-responders. InTouch CRM is an ideal app for office-based sales reps. The single view of customer is a robust feature for sales. Plus, the vendor provides top rate customer support. In short, InTouch CRM offers multichannel, multimedia, multitouch sales and marketing functionality at an affordable cost.

CONS: Certain features may not be as robust as those offered by dedicated CRM software. InTouch CRM can add more integrations and improve its handling of social channels. To be fair, you have to compromise when it comes to any CRM app.

Reviewed 1 year ago

Read full review >

More reviews from 1 actual users:

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Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Ideal CRM app for small businesses

Read full review >
Jamie
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 09.10.2018 Company Size: 1-10 Employees Industry: Management Consulting

PROS: InTouch CRM offers eight top features in one system. These features include social media, help desk, billing management, sales pipeline management, sales contact management, labels and mailmerge for direct mail, SMS marketing, surveys and polls, forms for website capture, and the core feature of email marketing which includes multi-steps auto-responders. InTouch CRM is an ideal app for office-based sales reps. The single view of customer is a robust feature for sales. Plus, the vendor provides top rate customer support. In short, InTouch CRM offers multichannel, multimedia, multitouch sales and marketing functionality at an affordable cost.

CONS: Certain features may not be as robust as those offered by dedicated CRM software. InTouch CRM can add more integrations and improve its handling of social channels. To be fair, you have to compromise when it comes to any CRM app.

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Reviewed By Louie Andre
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