KISSmetrics REVIEW

Business Intelligence Software

2 user reviews
USER SATISFACTION 93%
OUR SCORE 8.8

What is KISSmetrics?

KISSmetrics is a powerful business intelligence platform that lets users determine, monitor, and enhance the metrics and other elements significant to the success of their businesses. With such information turned into actionable insights, KISSmetrics has what it takes to help you create marketing strategies and improve existing marketing practices, but due to its advanced customer tracking & analyzing capacity, you will also get to use it as your advanced conversion rate optimizer. Unlike what you’d expect from a tool combining similar features, KISSmetrics’ pricing is quite flexible, and made accessible even to startups and small businesses.

In short, KISSmetrics boasts highly flexible custom data plus an API that is very simple to connect. Experts laud KISSmetrics’ structure as it focuses on people, tracking customer trends and shifts, and providing users with useful interpretations of their business health. Thanks to it, they make smarter business decisions and benefit significantly  from market’s opportunities, while simultaneously preserving a solid, professional reputation in the eyes of their clients.

Overview of KISSmetrics Benefits

Business intelligence is currently one of the most competitive software development markets, and that could make you wonder why you should choose KISSmetrics over a similar BI system suitable for your needs. In order to answer such questions, we’ve summarized the main benefits every KISSmetrics user will experience:

Before anything else, KISSmetrics is a system designed for deep data tracking, and probably the one most capable of giving users deep insights on how business is doing. It compares vital metrics and automates updates, so that all users will understand how far they’ve gone working on the company’s goals, and what their customers are genuinely expecting from them. The rule of thumb says the closer you are to your audience, the more people will buy for you, and KISSmetrics proves this is very accurate. With deep tracking, users can get great insights from a customer at the deepest levels, enabling users to understand their customers better, even before they decide to make the purchase.

The smartest thing about KISSmetrics is how it remembers and stores information of all customers who have at least once been associated to your services. Be it your most loyal buyer or a randomly referred friend of a friend, once he is in, he is in. From here on, you can only imagine what KISSmetrics does to enhance your lead generation processes, and how good it is at it.

Overall, purchasing KISSmetrics means rewarding your business with a people-centered system, where all insights are accurate, deep, and significant. The information you’ll be provided with will be enough to build steady strategies without involving third-party services and applications. Nevertheless, you can still connect KISSmetrics to all applications installed in your software ecosystem.

Overview of KISSmetrics Features

  • Free Setup Guidance
  • Unlimited Funnel Reports
  • Unlimited Cohort Reports
  • Unlimited Retention Reports
  • Unlimited Customer Profiles
  • Unlimited Group Contact Lists
  • Unlimited A/B Test Reports
  • No-Limit Conversion Periods
  • Email Support
  • Unlimited Testing/Staging Sandboxes
  • Segment Data By Any Point in Time
  • Real Time Data Monitoring/Debugger Tool
  • Multi and Cross Platform/Device Support
  • Data Export

KISSmetrics Position In Our Categories

Position of KISSmetrics in our main categories:

50

KISSmetrics is one of the top 50 Business Intelligence Software products

10

KISSmetrics is one of the top 10 Conversion Rate Optimization Software products

100

KISSmetrics is one of the top 100 Marketing Software products

50

KISSmetrics is one of the top 50
Business Intelligence Software products

10

KISSmetrics is one of the top 10
Conversion Rate Optimization Software products

100

KISSmetrics is one of the top 100
Marketing Software products


If you are interested in KISSmetrics it could also be sensible to analyze other subcategories of Best Business Intelligence Software collected in our base of SaaS software reviews:

There are well-liked and widely used solutions in each software category. But are they essentially the best fit for your company’s special wants? A trendy software application may have thousands of users, but does it offer what you need? For this reason, do not blindly shell out for popular systems. Think about the aspects that you want in the software such as the cost, main functionality, available integrations etc. Then, shortlist a few solutions that fit your wants. Check out the free trials of these platforms, read online comments, get information from the maker, and do your investigation thoroughly. This in-depth research is sure to aid you find the best software solution for your organization’s unique requirements.

How Much Does KISSmetrics Cost?

KISSmetrics Pricing Plans For Enterpises & Small Business:

KISSmetrics offers three SMB and enterprise pricing packages to meet the needs of different users. Give the details a look, and select your plan:

Self-Service – $220/month

  • Up to 300k events
  • One hour setup call
  • Email support
  • Metrics, funnel, path, and people reports

Growth – $500/month

  • Up to 300k events
  • Phone support
  • MailChimp and Optimizely implementation
  • Engage notifications
  • Metrics, Funnel, Path, People, Cohort, Revenue, and A/B reports

Power – $700/month

  • Up to 300k events
  • 10+ hours of training
  • Highest support SLA
  • Advanced implementation
  • Engage notifications
  • Power Report
  • Metrics, Funnel, Path, People, Cohort, Revenue, and A/B reports

User Satisfaction

We realize that when you make a decision to buy Business Intelligence Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and opinions about KISSmetrics across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with KISSmetrics. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.
POSITIVE SOCIAL MENTIONS

139

NEGATIVE SOCIAL MENTIONS

8

Video

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • USA
  • UK
  • Canada
Pricing Model
  • Monthly payment
  • Annual Subscription
Customer Types
  • Small Business
  • Medium Business
  • Freelancers
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • LIVE SUPPORT
  • TRAINING

What are KISSmetrics pricing details?

KISSmetrics Pricing Plans:

KISSmetrics offers three SMB and enterprise pricing packages to meet the needs of different users. Give the details a look, and select your plan:

Self-Service – $220/month

  • Up to 300k events
  • One hour setup call
  • Email support
  • Metrics, funnel, path, and people reports

Growth – $500/month

  • Up to 300k events
  • Phone support
  • MailChimp and Optimizely implementation
  • Engage notifications
  • Metrics, Funnel, Path, People, Cohort, Revenue, and A/B reports

Power – $700/month

  • Up to 300k events
  • 10+ hours of training
  • Highest support SLA
  • Advanced implementation
  • Engage notifications
  • Power Report
  • Metrics, Funnel, Path, People, Cohort, Revenue, and A/B reports

What integrations are available for KISSmetrics?

KISSmetrics integrates with the following business apps and systems:

  • Marketo
  • CallRail
  • WordPress
  • Qualaroo
  • Help Scout
  • MailChimp
  • Shopify
  • Magento
  • Optimizely
  • Recurly
  • Chargify

User reviews


2 Reviews

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The most favorable review

Ray

1 day ago


Pros:
I am amazed by the easiness and simplicity of data management, especially slicing data in different categories. Honestly, I have no idea how I managed to do analytics without Kissmetrics before. I had no tool for tracking customer behavior during the entire purchase cycle of the product, and I am really satisfied with the quality of the work I am performing now.

Cons:
Large proportion of the data is displayed as homepage data, and I'm not really sure how users access the homepage to start with. It might be that the product doesn't offer this option at all, or that I'm not that professional at using it, but for now, tying data is easier with Google Analytics than Kissmetrics. I think that some serious improvement is absolutely necessary.

The least favorable review

Annie

2 hours ago


Pros:
Signing up for KISSmetrics' free trial was defintiely one of our smartest decisions, we immediately understood we're dealing with a very powerful product! All of the holes in our funnel were becoming visible, and we could only guess what an upper version of the product is capable of. The backend experience was awesome, enriched with detailed navigating and reporting. What is absolutely amazing is how specific the product can get, meaning that you can track individual behavior on individual products, or specific events that triggered particular actions and effects. It is a whole new level of defining sales funnels, try it and you will see.

Cons:
I like what I have now, but there are many things I wish were there. I didn't expect HubSpot, but having automated future events would be really nice. I also think there is not enough information on setting up accounts, using properties, and creating events, at least not for inexperienced users as myself. The concept was entirely new to me, and I struggled to figure even the most basic operations out.


Annie - 2 hours ago

Verified
user
Signing up for KISSmetrics' free trial was defintiely one of our smartest decisions, we immediately understood we're dealing with a very powerful product! All of the...

Ray - 1 day ago

Verified
user
I am amazed by the easiness and simplicity of data management, especially slicing data in different categories. Honestly, I have no idea how I managed to do analytics...

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