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KISSmetrics REVIEW

Business Intelligence Software

27 user reviews
USER SATISFACTION 93%
OUR SCORE 8.8

What is KISSmetrics?

KISSmetrics is a powerful business intelligence platform that lets users determine, monitor, and enhance the metrics and other elements significant to the success of their businesses. With such information turned into actionable insights, KISSmetrics has what it takes to help you create marketing strategies and improve existing marketing practices, but due to its advanced customer tracking & analyzing capacity, you will also get to use it as your advanced conversion rate optimizer. Unlike what you’d expect from a tool combining similar features, KISSmetrics’ pricing is quite flexible, and made accessible even to startups and small businesses.

In short, KISSmetrics boasts highly flexible custom data plus an API that is very simple to connect. Experts laud KISSmetrics’ structure as it focuses on people, tracking customer trends and shifts, and providing users with useful interpretations of their business health. Thanks to it, they make smarter business decisions and benefit significantly  from market’s opportunities, while simultaneously preserving a solid, professional reputation in the eyes of their clients.

Overview of KISSmetrics Benefits

Business intelligence is currently one of the most competitive software development markets, and that could make you wonder why you should choose KISSmetrics over a similar BI system suitable for your needs. In order to answer such questions, we’ve summarized the main benefits every KISSmetrics user will experience:

Before anything else, KISSmetrics is a system designed for deep data tracking, and probably the one most capable of giving users deep insights on how business is doing. It compares vital metrics and automates updates, so that all users will understand how far they’ve gone working on the company’s goals, and what their customers are genuinely expecting from them. The rule of thumb says the closer you are to your audience, the more people will buy for you, and KISSmetrics proves this is very accurate. With deep tracking, users can get great insights from a customer at the deepest levels, enabling users to understand their customers better, even before they decide to make the purchase.

The smartest thing about KISSmetrics is how it remembers and stores information of all customers who have at least once been associated to your services. Be it your most loyal buyer or a randomly referred friend of a friend, once he is in, he is in. From here on, you can only imagine what KISSmetrics does to enhance your lead generation processes, and how good it is at it.

Overall, purchasing KISSmetrics means rewarding your business with a people-centered system, where all insights are accurate, deep, and significant. The information you’ll be provided with will be enough to build steady strategies without involving third-party services and applications. Nevertheless, you can still connect KISSmetrics to all applications installed in your software ecosystem.

Overview of KISSmetrics Features

  • Free Setup Guidance
  • Unlimited Funnel Reports
  • Unlimited Cohort Reports
  • Unlimited Retention Reports
  • Unlimited Customer Profiles
  • Unlimited Group Contact Lists
  • Unlimited A/B Test Reports
  • No-Limit Conversion Periods
  • Email Support
  • Unlimited Testing/Staging Sandboxes
  • Segment Data By Any Point in Time
  • Real Time Data Monitoring/Debugger Tool
  • Multi and Cross Platform/Device Support
  • Data Export

KISSmetrics Position In Our Categories

Position of KISSmetrics in our main categories:

50

KISSmetrics is one of the top 50 Business Intelligence Softwareproducts

Top
20

KISSmetrics is one of the 20 Conversion Rate Optimization Softwareproducts

100

KISSmetrics is one of the top 100 Marketing Softwareproducts

50

KISSmetrics is one of the 50
Business Intelligence Software products

20

KISSmetrics is one of the 20
Conversion Rate Optimization Software products

100

KISSmetrics is one of the 100
Marketing Software products


If you are considering KISSmetrics it may also be a good idea to check out other subcategories of Best Business Intelligence Software listed in our database of B2B software reviews.

It's essential to note that almost no app in the Business Intelligence Software category will be a perfect solution that can match all the needs of different company types, sizes and industries. It may be a good idea to read a few KISSmetrics reviews first as certain solutions might perform well just in a really narrow set of applications or be prepared with a very specific type of industry in mind. Others may operate with an idea of being simple and intuitive and consequently lack advanced features needed by more experienced users. You can also come across software that focus on a wide group of customers and give you a powerful feature base, however this in most cases comes at a more expensive price of such a software. Be certain that you're aware of your needs so that you choose a software that offers all the features you look for.

How Much Does KISSmetrics Cost?

KISSmetrics Pricing Plans:
Free trial
Growth
$500/month
Power
$850/month
Enterprise
By quote

KISSmetrics offers three SMB and enterprise pricing packages to meet the needs of different users. Give the details a look, and select your plan:

Growth – $500/month or $400/month (billed annually)

Analyze Reports

  • Metrics, Activity, People, Funnel, Cohort

Populations

  • Up to 5 active

Campaigns

  • Unlimited Profiles
  • Up to 250,000 Emails/month

Services

  • Onboarding
  • Success webinars
  • Partner services

Power – $850/month or $680/month (billed annually)

Analyze Reports

  • Metrics, Activity, People, Funnel, Cohort, A/B Test, SQL

Populations

  • Up to 20 active

Campaigns

  • Unlimited Profiles
  • Up to 1,000,000 Emails/month

Services

  • CSM
  • Set-up, onboarding and consulting
  • Partner services

EnterpriseBy quote

Analyze Reports

  • Metrics, Activity, People, Funnel, Cohort, A/B Test, SQL

Populations

  • Custom

Campaigns

  • Unlimited Profiles
  • Above 1,000,000 Emails/month

Services

  • CSM
  • Set-up, onboarding and consulting
  • Partner services

User Satisfaction

We realize that when you make a decision to buy Business Intelligence Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and KISSmetrics reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with KISSmetrics. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

139

NEGATIVE SOCIAL MENTIONS

8

Video

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Monthly payment
  • Annual Subscription
Customer Types
  • Small Business
  • Medium Business
  • Freelancers
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • LIVE SUPPORT
  • TRAINING

What are KISSmetrics pricing details?

KISSmetrics Pricing Plans:
Free trial
Growth
$500/month
Power
$850/month
Enterprise
By quote

KISSmetrics offers three SMB and enterprise pricing packages to meet the needs of different users. Give the details a look, and select your plan:

Growth – $500/month or $400/month (billed annually)

Analyze Reports

  • Metrics, Activity, People, Funnel, Cohort

Populations

  • Up to 5 active

Campaigns

  • Unlimited Profiles
  • Up to 250,000 Emails/month

Services

  • Onboarding
  • Success webinars
  • Partner services

Power – $850/month or $680/month (billed annually)

Analyze Reports

  • Metrics, Activity, People, Funnel, Cohort, A/B Test, SQL

Populations

  • Up to 20 active

Campaigns

  • Unlimited Profiles
  • Up to 1,000,000 Emails/month

Services

  • CSM
  • Set-up, onboarding and consulting
  • Partner services

EnterpriseBy quote

Analyze Reports

  • Metrics, Activity, People, Funnel, Cohort, A/B Test, SQL

Populations

  • Custom

Campaigns

  • Unlimited Profiles
  • Above 1,000,000 Emails/month

Services

  • CSM
  • Set-up, onboarding and consulting
  • Partner services

What integrations are available for KISSmetrics?

KISSmetrics integrates with the following business apps and systems:

  • Marketo
  • CallRail
  • WordPress
  • Qualaroo
  • Help Scout
  • MailChimp
  • Shopify
  • Magento
  • Optimizely
  • Recurly
  • Chargify

User reviews


User reviews in total: 27

13
12
2
0
0

Average Rating:

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The most favorable review

Isabel

4 months ago


Pros: There is so much to like about KISSmetrics, and I think appearance is the most improtant one. The software's interface is so neat and clean, that there is no way to mess up or to get confused. Even so, the support team is attentive to answer all possible questions, and they do it immediately. They provide you with amazing reports which solve almost 90% of all questions, while the rest can be implicitly understood by paying slightly more attention. Being able to draft my own reports and to follow everybody's performance on a single timeline is invaluable for my work, and I rely almost entirely on live tracking. Being as busy as I am, KISSmetrics is absolutely indispensable to me.

Cons: I'm mostly concerned about time, it takes me ages to perform certain actions. Some of the pages load too slow, and generatging reports is even impossible. It gets especially annoying when the dropdown menu freezes, and you have to wait to select your event or property. Still, I understand the amount of information the program is dealing with, so I've learnt to work this way, I don't really mind (unless it is the People Search page, that one takes ages for real!).

The least favorable review

Lloyd

8 months ago


Pros: Kissmetrics offers lot of data and great set of tools and options. I really enjoy working with Kissmetrics solution. Also, you are allowed to combine all the data by using various search levels.

Cons: I’m not very impressed of its service, they are hard to contact and get feedback from them. Also, when doing funnel search there is no ability to click on users of specific group. Furthermore, the path tool needs some improvements, it’s not useful for our business.

Published 3 months ago
Verified
user
What I like most about Kissmetrics is the ability to change the attribution. It is extremely easy to figure out where your visitors come from. It allows you to better...



What do you think about this review? Great Poor
Published 4 months ago
Verified
user
What is more worth than knowing everything? You might think that's impossible, but certainly not in the case of KISSmetrics! See, I've been using the tool for a year so...



What do you think about this review? Great Poor
Published 4 months ago
Verified
user
There is so much to like about KISSmetrics, and I think appearance is the most improtant one. The software's interface is so neat and clean, that there is no way to mess...



What do you think about this review? Great Poor
Published 7 months ago
Verified
user
I really enjoy doing my job along with Kissmetrics. I love its support team because they really care about their customers. Also, the software provides harvesting and...



What do you think about this review? Great Poor
Published 7 months ago
Verified
user
Firstly, KissMetrics defines the user flow, and then it reveals the flaws it has. All triggered events are being displayed on the handy dashboard, not just for the last...



What do you think about this review? Great Poor
Published 8 months ago
Verified
user
Kissmetrics offers lot of data and great set of tools and options. I really enjoy working with Kissmetrics solution. Also, you are allowed to combine all the data by...



What do you think about this review? Great Poor
Published 8 months ago
Verified
user
Our site provides learning resources, meaning that we rely enitrely on the way in which individual visitors interact with them in order to build a successful marketing...



What do you think about this review? Great Poor
Published 8 months ago
Verified
user
I really like its Funnel and Activity reports which are extremely useful. It provides great metrics feature which is simple and highly practical. I often use People...



What do you think about this review? Great Poor
Published 8 months ago
Verified
user
I like the reporting capabilities of this product and in my experience they are better than other tools I’ve worked with. We are able to add lot of conditions and...



What do you think about this review? Great Poor
Published 8 months ago
Verified
user
I really appreciate that Kissmetrics is listening to our feedback and requirements. They always improve the platform and release new features that are useful for our...



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