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LiveSession Review

LiveSession
Our score: 8.0 User satisfaction: 97%

What is LiveSession?

LiveSession is a customer analytics software that utilizes web session replays, customer segmentation, and user event tracking to help businesses and organizations analyze the entire website journey of their visitors so that they’ll get to know and understand their customers better. The software records the visitors’ interactions on the user’s website to gather all sorts of data, from their navigation to most-clicked links and most-read articles as well as product pages visited and exit pages among others.

With LiveSession, users are able to determine what type of content, products, or services their site visitors frequent the most, links and pages that spark interest, as well as navigation issues that affect customer interaction with the website. The data LiveSession collects is thoroughly analyzed and evaluated, producing highly actionable insights that are then used to improve website performance and content and deliver an optimized experience that visitors will definitely appreciate, resulting in better interaction and ultimately, higher conversion.

Overview of LiveSession Benefits

See Customers’ Interactions From Their Perspective

LiveSession records all your customers’ interactions and journeys on your website, which you can then replay as a whole or focus on selected scenes. You are able to see and feel what your customers go through, a front seat to their experience so to speak.

The total visibility and transparency help you identify performance and navigation issues that hamper user experience, allowing you to provide effective support to your end users as well as debug your application quickly and efficiently.

Target Specific Data For Specific Insights

It is quite difficult to collect the insights that you need if you have to deal with tons of data. With LiveSession’s customer segmentation capabilities, you can create segments and use them to filter our sessions. You can utilize various parameters to really screen your data and get your hands on relevant information quickly an effortlessly.

This blazingly fast segmentation of data and derivation of insights allow you to make decisions quickly and confidently. No need to waste precious time analyzing mountains of data when LiveSessions can slice and dice specific information so you get insights you need.

Record What Matters

Not everything is worth recording. LiveSession lets you configure the system to document events that are relevant and leave everything else out of the equation.

Overview of LiveSession Features

  • 50,000 Monthly Pageviews
  • Session replays
  • Filters
  • Segments
  • User reports
  • Support for SPA
  • Skip inactivity
  • Speed of session replay
  • User identification
  • Always-on recordings
  • 30-Day Data retention
  • Support (Live chat and e-mail)
  • Unlimited websites
  • Unlimited users
  • Integrations with live chats
  • Integrations with bug tracking systems
  • Installation guides for popular platforms

What Problems Will LiveSession Solve?

1) Error debugging

When an error is thrown to web console our tool catches it and provide this information on session replay. It’s like “This click generated an error, fix that”.

2) Customer service 

Every time the user asks a question or submits an issue on Intercom, his recording is visible from the chat dashboard. Thanks to LiveSession customers review issues faster and get actionable insights. In addition to chat integration, the tool lets identify users by email or ID. So people can proactively help their users, by checking their replays.

3) User experience

UX designers and product makers check how their product is really used, filters are a great help for them because they can easily get info about a specific user group.

Awards & Quality Certificates

An award given to products that have recently entered the market but are already becoming very popular
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

LiveSession Position In Our Categories

Bearing in mind companies have particular business-related demands, it is only rational that they avoid purchasing a one-size-fits-all, ”best” software product. Having said that, it is hard to stumble on such application even among sought-after software products. The better step to undertake is to spell out the several significant aspects which demand inspection like essential features, costing, skill aptitude of staff, organizational size, etc. Next, you should double down on your research through and through. Go over some LiveSession reviews and check out each of the solutions in your shortlist in detail. Such well-rounded product research ensure you drop unsuitable software products and buy the system which delivers all the benefits your company requires.

Position of LiveSession in our main categories:

TOP 500

LiveSession is one of the top 500 Marketing Software products

If you are interested in LiveSession it could also be beneficial to check out other subcategories of Marketing Software listed in our base of B2B software reviews.

It's important to realize that hardly any software in the Marketing Software category is going to be a perfect solution able to fulfill all the requirements of different business types, sizes and industries. It may be a good idea to read a few LiveSession Marketing Software reviews first as specific software can perform well only in a very small group of applications or be created with a very specific industry in mind. Others can operate with a goal of being simple and intuitive and therefore lack complicated functions desired by more experienced users. There are also services that cater to a broad group of users and provide a rich feature set, but this usually comes at a higher price of such a software. Be certain that you're aware of your requirements so that you purchase a software that has exactly the elements you look for.

How Much Does LiveSession Cost?

LiveSession Pricing Plans:

Free Trial

Micro

$49/month

Starter

$99/month

Startup

$199/month

Scale

$299/month

LiveSession offers the following basic and enterprise pricing packages:

Micro – $49/month or $42/month (billed annually)

  • 5,000 sessions

Starter – $99/month or $84/month (billed annually)

  • 10,000 sessions

Startup – $199/month or $169/month (billed annually)

  • 25,000 sessions

Scale – $299/month or $254/month (billed annually)

  • 50,000 sessions

User Satisfaction

Positive Social Media Mentions 64
Negative Social Media Mentions 1

We realize that when you make a decision to buy Marketing Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and LiveSession reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with LiveSession. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Technical details

Devices Supported

  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment

Customer Types

  • Small Business
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are LiveSession pricing details?

LiveSession Pricing Plans:

Free Trial

Micro

$49/month

Starter

$99/month

Startup

$199/month

Scale

$299/month

LiveSession offers the following basic and enterprise pricing packages:

Micro – $49/month or $42/month (billed annually)

  • 5,000 sessions

Starter – $99/month or $84/month (billed annually)

  • 10,000 sessions

Startup – $199/month or $169/month (billed annually)

  • 25,000 sessions

Scale – $299/month or $254/month (billed annually)

  • 50,000 sessions

What integrations are available for LiveSession?

LiveSession integrates with the following business systems and applications:

  • Intercom
  • Google Analytics
  • Wordpress
  • Shopify
  • BigCommerce
  • WiX
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Reviewed By Nestor Gilbert
Page last modified
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