Miva Merchant Review

PROS: It is mobile friendly which means you can run your business on the move. They have great customer support tools including online tutorials that answer most of the questions on how to use the many features that come with the tool. Over the years the developers of the tool have upgraded its features to help improve on its functionality.

CONS: Although they increased the price of the product not so long ago, I was able to reach a consensus with the management and my price issue was settled. I believe that the tool should have a cart abandonment feature built-in. It would help me to run my online business with the utmost efficiency.

PROS: I love that you can create any website with Miva, even with simple HTML and CSS knowledge. The software already includes a cutting edge mobile user interface for free, so businesses can create their own mobile-friendly sites right away. They have in depth tutorials and a dedicated support personnel ready to answer most of your questions.

CONS: I did not like the drastic price increase. However, I was able to get a middle ground, thanks to Miva's CEO who was open to such arrangements. Other than that, I'm disappointed there's no built in cart abandonment feature as other solutions available have been lame.

PROS: Miva has helped make our site fully scalable to any device and we have seen our mobile transactions growing exponentially. It also has a very responsive team to work with. They really listen to our needs and they have a good blend of seasoned professionals and young talent to help you and your business.

CONS: Google organic ranking and SEO optimization for our custom site is always a challenge. I hope this gets to be addressed. Other than that, I have no compaints about the software.

PROS: Miva is fast, stable, and just works. Most important to me though is its flexibility in terms of design and functionality, letting you have complete control over how you want to design your site or get up and running quickly with their templates. It's the only platform that was able to meet all the needs of our B2B website and the only one that can integrate with our enterprise backend system. Their pricing was reasonable and their programming, project management and deployment was flawless.

CONS: Not much to dislike really. However, I'd like to see them get more aggressive into incorporating more features only found in 3rd party software. That way, we can save resources and not have to rely on 3rd party modules anymore.

PROS: Having been part of their team as a web developer and a client for around 8 years now, Miva is definitely a tool to go by. It has an amazing team which promises a better future for Miva clients. When compared with platforms like Shopify, WooCommerce, osCommerce and BigCommerce, Miva has come on top as the best. The customer support is unmatched as they respond and provide help whether you send them an email or call them. They never disappoint.

CONS: Miva is a great ecommerce tool. However, it requires improvements in some of the areas. For example the abandoned cart feature is not built-in which forces you to seek elsewhere for such features. Also, their store analytics are not intuitive which makes real-time reporting a headache and thus time consuming. For the community of developers Miva has, they can be more efficient and knowledge in their field to help users of the product in customization and development where the tool is unable to offer such services.

PROS: I like that the cost of Miva does not eat into our margins. Also, I like how Miva as a platform has grown and evolved over the years becoming a better software than we imagined. The performance and community of Miva users is very responsive and collaborative to help us when we need assistance.

CONS: No major complaints on the software. The updates take longer than expected sometimes, but that is common in the IT industry. And when they release a new build of the software, it is always well documented, supported, and painless to upgrade.

PROS: I love Miva's import/export feature, which helped us improve our overall efficiency when managing categories and products. The Admin dashboard is also very easy to navigate, allowing for us to move very quickly and market the website very effectively. The interface is very user intuitive which helps us get up and running very quickly.

CONS: Right now, if the client is working with a lot of SKUs, there are some limits in place. There are also some basic features that could be added to make running of the site much easier. Content Management with scheduling would be very helpful.

PROS: It is reliable, stable and provides value for money for our business. The customer support is top-notch. With more than 12 years of using the product, the support I have received on how to use the product from the Miva team has been exceptional. Be it to configure or install the tool, they have answered my call all the time and provided the help I wanted.

CONS: The price might be right, but it is not stable for small online shops like our business. I find the developer price to be too high for my business. It is thus costly to add new features in our business and thus it would be better if they have customized price ranges based on the size of the business.

PROS: Miva's suppport team has consistently been responsive and effective. There has been no downtime ever when using Miva as a hosting company. Also, its merchant software continues to grow and offer wonderful features such as Digital Downloads, which has been a tremendous advantage for my small business.

CONS: There is nothing to dislike with the service. No matter what type or level of coomplexity of an issue I faced, Miva has proven itself over and over again to be very reliable.

PROS: The price is right for a product that offers so much. We have been able to use features that are not available on other platforms. The customer support is flawless as you can learn from them how to use the product and navigate around the features for your benefit.

CONS: Even though the learning resources are in plenty, I have no time to learn those things. With the tutorials and materials to help me understand better the features of the tool, it takes a lot of time to learn. However, it pays out in the end once you get the hang of things as you do not have to hire extra manpower to help you manage your site.

PROS: It has everything from being a full-service platform to extensive functionality. You can manage multiple pricing levels for your business and take advantage of the SEO support it comes with. The shopping cart feature is modern and offers a great platform for your marketing and promotional needs. The developers of the product are regularly upgrading the tool to include more features that help improve its functionality to users.

CONS: There is a lot you can say about Miva that helps any online shop thrive. On the same note, there are very few things you can talk negative about the product. It would be better if they improved the flexibility of the admin dashboard through better customization, which will allow more editing of the same.

PROS: Our products being perishable, we can fully customize the tool to suit our shipping needs. It has helped us to automate orders and fulfill different needs depending on the orders that are placed. Apart from that, it integrates well with tools such as Listrak which we use in our email marketing platform.

CONS: The reporting feature is not functioning as it should be. When it comes to driving sales as an online business, you need information on the go. For example, you need to access data on sales, the rate of conversion, customer buying behavior and rate of bounce, all in real-time. Miva is, however, not easy to use if you want to access data now and thus hinders efficient decision making. With such drawbacks, we are sometimes forced to look elsewhere for data, which can take most of our time.

PROS: It is easy to use as the interface allows you to effectively locate items. It has a reliable import feature, which adds to its efficiency. The dashboard is simple and allows you to easily navigate around the tool. You can thus carry out actions with ease including merchandising your ecommerce site.

CONS: Although it has a working promotion feature, it can be made better to help set up promotions with ease. Also, the tool should have a CRM which schedules tasks without your site to help you run your business in an effective manner. Other than the above, improvement suggestions, Miva Merchant works fine.

PROS: The price aspect of the tool puts us at a better position as it does not drain us financially. The Miva community is supportive and offers help on how to best use the product. Miva is a high performance tool, which empowers my business with the right features to thrive in the market.

CONS: Although the tool is always upgraded to add new features to its list, updating those features can be slow. This can be frustrating on my part. However, once you update them, it makes up for those frustrations as the new features are well structured to help you perform better.

PROS: The people behind Miva know the needs of their customers and also their software. The customer service support is the best as they are not only responsive but helpful for whatever issue you are going through. Since we started using this tool, it has never crashed or gone down. Customization is key and Miva addresses this in the best way. You can customize your site the way you want it to look and that is what makes this product unique. If you have no idea of how to customize based on what you want, they have ready templates for you to choose from. It has been able to satisfy our B2B site and integrates well with our systems. Everything from deployment to functionality of the software is top-notch.

CONS: Although they have upgraded the software in the past and managed to add some features that help improve its function, there is still more to be done. Users of the tool are still depending on the third party modules and it would be great if the developers of the product built-in some of those features which are missing.

PROS: Miva's limitless customization is the best. This has been an enormous benefit to us since we sell perishable products with a very specific and nuanced shipping schedule. We've been able to integrate it seamlessly with our fulfillment center for 100% automation of order fulfillment, as well as services for our email marketing program.

CONS: The reporting tools and functions are not very intuitive or easy to use, especially for managers who want data quickly to be able to make decisions. We've either had to have custom reports built or spend a tremendous amount of time creating and organizing data in spreadsheets to get info that should take minutes.

PROS: Miva is a highly customizable product. But the software itself out of the box is a pretty capable solution in itself with its built-in templates. Their design team is fantastic too.

CONS: The recent price hike last year was very steep. I know the industry has admittedly changed, but the sudden change in pricing was shocking.But I can take comfort in the fact that they are constantly improving the software, which is a good thing.

PROS: Miva is stable, efficient and priced right within our budget. But what I like best about MIVA is their excellent customer support. Every agent I have worked with made sure to help me as best as they can. This level of customer service is rare in today's marketplace.

CONS: I just hope the pricing stays fair and reasonable, especially for small shops such as mine. The developer fee is a little over my budget. I was also hoping to have 'tabs' added to my product pages but the cost was too high.