MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Optimum Feedback Review

Optimum Feedback
Our score: 8.0 User satisfaction: 93%

What is Optimum Feedback?

Optimum Feedback is a brand management application that allows businesses to monitor reviews and mentions of their brands, products, and services from online conversations, forums, social media posts, and more. Aside from comments and mentions about your brand, Optimum Feedback also gathers and analyzes reviews and mentions of your competitors, see where they are excelling and underperforming and take full advantage of the information by creating campaigns, engagement strategies, and more that will improve your brand’s standing and increase natural, positive reviews.

With Optimum Feedback, you will know almost immediately how your clients feel about your product or service right after the transaction. This provides you insights on how their experience went, what makes them satisfied (or dissatisfied) with your offerings, and more. From there, you can identify the strengths of your products as well as areas where you need to work on. Optimum Feedback also helps you rescue your unhappy customers and prevent them from publicly posting negative feedbacks about your business.

Overview of Optimum Feedback Benefits

Optimum Feedback automates the review solicitation process, using state of the art technology to analyze and decide when is the best time to ask feedback from your customers. With the feedback cycle fully automated, getting both positive and negative comments, suggestions, and more from your clients is significantly shortened. That means you can quickly determine issues and act immediately to address them, resolve problems, and provide customers with a better brand experience.

It is essential that you immediate identify changes in customer behavior and trends. Optimum Feedback gives you first-hand information how your customers value your business over any length of time according to tangible consumer indicators. You can set achievable targets for your managers based on customer feedback and satisfaction.

Ensuring that customers are satisfied with your business and remain that way is one effective means of generating genuine positive reviews. Optimum Feedback helps you determine what makes your customers tick so that you increase your chance of getting authentic reviews from them without having to resort to providing incentives such as discounts and giveaways.

Optimum Feedback delivers real-time alerts whenever someone mentions your company, brand, product, or service in a bad light. You can configure your alerts and receive them via SMS, emails, and calls. You can also include specific team members to receive instant updates whenever a negative mention surfaces.

Overview of Optimum Feedback Features

  • Feedback Monitoring
  • Feedback and Review Solicitation
  • Insights and Analysis On Local Competitors
  • Local Search
  • Customer Behavior and Trends Monitoring
  • Ticketing
  • Negative Review Filtering

What Problems Will Optimum Feedback Solve?

With over 84% of US adults trusting online reviews as much as a personal recommendation, reviews are quickly becoming the one thing that separates profitable businesses from those fighting an uphill battle.

Negative reviews can quickly kill a business, and Optimum not only makes sure businesses stay on top of their reviews by providing easy live monitoring across tens of review platforms but more importantly, it helps businesses get MORE reviews by ‘smart-targeting’ their customers and making it easy for them to leave a review when they’re most likely to do so.

Awards & Quality Certificates

Optimum Feedback Position In Our Categories

Since businesses have their own business-related requirements, it is only wise they abstain from choosing a one-size-fits-all, “perfect” software solution. At any rate, it is hard to try to stumble on such application even among popular software solutions. The rational thing to undertake would be to write the varied important functions which entail analysis such as important features, budget, technical skill levels of the employees, business size, etc. Next, you should do your research systematically. Read these Optimum Feedback reviews and look into the other software products in your list in detail. Such comprehensive research can make sure you weed out mismatched software products and choose the one that provides all the function you require company requires for optimal results.

Position of Optimum Feedback in our main categories:

TOP 500

Optimum Feedback is one of the top 500 CRM Software products

Optimum Feedback is also listed in the following subcategories:

There are well-liked and widely used applications in each software category. But are they essentially the best fit for your company’s special wants? A popular software application may have thousands of users, but does it offer what you require? For this reason, do not blindly shell out for popular systems. Read at least a few Optimum Feedback Feedback & Reviews Management Software reviews and consider the aspects that you want in the software such as the fees, main functionality, available integrations etc. Then, select a few solutions that fit your wants. Try out the free trials of these products, read online reviews, get information from the maker, and do your research meticulously. This exhaustive research is sure to help you select the finest software platform for your firm’s unique needs.

How Much Does Optimum Feedback Cost?

Optimum Feedback Pricing Plans:

Free Trial

Starter

£79/month

Premium

£199/month

Enterprise

By quote

Optimum Feedback offers three enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your company:

Starter – £79/month or £74/month (annual billing)

  • Up To 150 Reviews Per Month
  • Monitor Up To Three Review Sites
  • Email Support
  • Pay By Credit Card

Premium – £199/month or £179/month (annual billing)

  • Unlimited Reviews And Review Sites
  • Competition Analysis
  • Local Rank Tracking
  • Phone And Email Support
  • Pay By Credit Card Or Direct Debit

Enterprise – By quote

  • All Premium Features
  • Custom Branding
  • Custom Email
  • Custom SMS Sender IDs
  • White Labelling
  • Client Portals
  • Workflow And Ticketing
  • Dedicated Account Manager
  • Pay By Credit Card, PO, Invoice Or Direct Debit

User Satisfaction

Positive Social Media Mentions 130
Negative Social Media Mentions 9

We realize that when you make a decision to buy Feedback & Reviews Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Optimum Feedback reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Optimum Feedback. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription
  • Quote-based

Customer Types

  • Small Business
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

Popular Optimum Feedback Alternatives

Top Competitors To Optimum Feedback By Price

Trending Feedback & Reviews Management Software Reviews

Product name:
Score:
Satisfaction:
8.3
N/A
8.2
100%
8.6
100%
8.5
100%

Optimum Feedback Comparisons

What are Optimum Feedback pricing details?

Optimum Feedback Pricing Plans:

Free Trial

Starter

£79/month

Premium

£199/month

Enterprise

By quote

Optimum Feedback offers three enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your company:

Starter – £79/month or £74/month (annual billing)

  • Up To 150 Reviews Per Month
  • Monitor Up To Three Review Sites
  • Email Support
  • Pay By Credit Card

Premium – £199/month or £179/month (annual billing)

  • Unlimited Reviews And Review Sites
  • Competition Analysis
  • Local Rank Tracking
  • Phone And Email Support
  • Pay By Credit Card Or Direct Debit

Enterprise – By quote

  • All Premium Features
  • Custom Branding
  • Custom Email
  • Custom SMS Sender IDs
  • White Labelling
  • Client Portals
  • Workflow And Ticketing
  • Dedicated Account Manager
  • Pay By Credit Card, PO, Invoice Or Direct Debit

What integrations are available for Optimum Feedback?

Optimum Feedback integrates with the following business systems and applications:

  • Google
  • Yelp
  • TripAdvisor
  • Avvo
  • OpenTable
  • Lawyers.com
  • Edmuns.com
  • Angie’s List
  • Facebook
  • Zendesk
Note

Optimum Feedback
is waiting for
your first review.

Arrow

Write your own review of this product

ADD A REVIEW

More reviews from 0 actual users:

women man women man man women

Join a community of 7,369 SaaS experts

Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.

Sign in with LinkedIn Why we require LinkedIn?
  • Show the community that you're an actual user.
  • We will only show your name and profile image in your review.
  • You can still post your review anonymously.

OR

Sign in with company email

Sign in with company email

Reviewed By Jenny Chang
Page last modified
Did you find this review useful?
Yes No

Thank you for your feedback

How can we make this page better?

TOP

Why is FinancesOnline free? Why is FinancesOnline free?

FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.

Share
Tweet
Share