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xSellco Feedback Review

xSellco Feedback
Our score: 9.0 User satisfaction: N/A

What is xSellco Feedback?

xSellco Feedback is another member of the xSellco sales productivity suite. This solution isin charge of feedback solicitation for the right products, from the most satisfied customers, and at the most appropriate point of time. You can use Amazon’s, eBay’s, and Trustpilot’s open API to integrate xSellco with them, and start sending intelligent feedback requests. It is also possible to add another marketplace at no cost at all. The solution won our Great User Experience Award for 2017.

xSellco Feedback is more than just a feedback solicitor – what it does is managing reviews and distinguishing bad ones from good ones, so that it will at least give you a chance to respond and react quickly in every situation. With this system, feedback and reviews can genuinely be converted into profitable material, in part due to the stellar metrics and social proof ratings of the system, but more so because of the fact it directly sends notifications, and encourages the most loyal users to share their positive attitude with the world. Designed with an incredible follow up capacity which reaches even the busiest among your customers, xSellco Feedback can make both you sales and revenue grow.

The product’s feedback requests are quite selective, though, and will target exclusively the satisfied customers upon their purchase of the product you’ve selected. Alongside product types and delivery details, the system also takes SKUs into account, as well as purchase histories, locations and competition reviews. It is currently enabled to be used on Amazon, eBay, and Trustpilot, but as marketplaces usually have open APIs to allow access for sales management systems, so developers encourage users to spread xSellco’s functionality on other channels as well.

Sending selective requests, however, is not the only review collection mechanism xSellco has to offer. It increases the number and potential of your feedback in many ways, such as delivering reminders at the most appropriate times, automating purchase messages, or preventing negative reviews and recommending the most appropriate course of action for each of them. The process won’t require any intervention on your side, except for turning those reviews into smarter business decisions.

xSellco Feedback is a flexibly priced tool, and offers a separate package for small, medium, and enterprise-grade users. You can pay monthly and quit your subscription at any time, while annual plans come with 10% discount of the original price.

Overview of xSellco Feedback Benefits

Feedback is a critical factor for the efficiency of online retailing, which is why every business needs an appropriate review manager among its assets. We have numerous reasons to believe xSellco Feedback is a smart choice for that type of software. But what is it that makes it so special? Let’s check:

Automated feeback requests

First of all, xSellco Feedback will automate feedback requests on all channels you’re using, targeting smartly both Amazon, eBay and other channels you add. Your task in the process is only to schedule the products and emails you want to send (or let xSellco decide and automate it on your behalf), while the system distributes them for you, and does so selectively and with care. Within xSellco Feedback, you will also find an in built editor that makes it possible to personalize or fully customize those emails with plain text or HTMLs.

Rich details of reviewer behavior

Once it delivers those requests, xSellco remains in control of their performance, and knows exactly who has responded. Instead of simply notifying you that a product has been reviewed, it provides you with a detailed history of the reviewer’s behavior, and reselects him/her based on their location, satisfaction, and purchase history. All of this information is displayed in an organized dashboard, where all responses are categorized by customer, and all seller ratings collated into a single picture of your feedback performance.

Detailed set of feedback management rules

None of this would be so exciting, hadn’t it been for the incredible feedback control xSellco has to offer. Its set of rules is very detailed and compliant with all leading feedback policies, and many specific criteria are included to select customers in a smart way. xSellco picks reviewers based on delivery times, satisfaction, location, and purchase history, and avoids those whose product was not delivered on time.

Protection from spam and bad reviews

It also uses the customer’s information to choose the most appropriate message for them, and invites you to react whenever a bad review arrives on your product’s address. This being said, you can consider xSellco Feedback to be your main asset for obtaining 5-star rating, and rely on it to perfect your metrics’ values. Once you get a grasp on the effects of your feedback strategy, you can make use of the system’s A/B testing, and design an even better method for targeting reviewers. In our experience with the solution xSellco never let any of us exposed to bad comments and spam.

Seamless integration

Finally, what may prove to be the most valuable functionality xSellco Feedback offers is the seamless integration with xSellco Helpdesk: the connection between the two ensures no customers with support ticket history will get a feedback request, unless your team supported their setup process at the very beginning.

Overview of xSellco Feedback Features

  • Automated feedback requests for all web channels
  • Multichannel feedback tool
  • Google Seller ratings for your search results
  • Full compliance with marketplaces’ feedback policies
  • Intelligent targeting of products that sell well
  • Blacklisting customers with negative feedback history
  • Sending feedback requests only to on-time deliveries
  • Integration with Xsellco Helpdesk
  • Intelligent timing of request delivery
  • Customized emails
  • SmartTags and personalized requests
  • A/B testing
  • Follow Up emails
  • Attachments
  • Rewards for returning customers
  • Measuring performance and reporting
  • Star Scores
  • Positive feedback ratings
  • Fast reactions to negative feedback

What Problems Will xSellco Feedback Solve?

Turning reviews into revenue: xSellco helps sellers proactively encourage more positive feedback, gaining improved seller metrics and social proof ratings, resulting in faster sales growth and higher revenues.

Smart and selective requests: Request feedback on the right products, from the right customers, at the right time. Selectively tailor feedback requests by SKU, product type, on-time delivery, destination, and much more.

Generating reviews while you’re offline: Automate your feedback requests. Let xSellco take care of the rest. xSellco is the only feedback solicitation tool that will allow you to communicate with the same messages to customers whether they purchase from you through your Amazon, eBay or webstore.

Increased feedback potential: Set xSellco to deliver your messages at a time of day when buyers are more likely to read and act on your feedback request.

Awards & Quality Certificates

This award is given only to top B2B products and represents the highest possible level of service. It highlights the vendor’s extensive knowledge of the industry they’re selling to and the needs of their customers.
An award given to products our B2B experts find especially valuable for companies
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

xSellco Feedback Position In Our Categories

Keeping in mind companies have specific business needs, it is wise that they avoid paying for a one-size-fits-all, ideal business application. Be that as it may, it is nearly futile to try to come across such application even among recognizable software products.
The reasonable step to undertake should be to narrow down the numerous chief aspects that necessitate analysis including major features, plans, technical skill levels of staff, organizational size, etc. Next, you must conduct the product research exhaustively. Have a look at some of these xSellco Feedback evaluations and check out each of the software solutions in your shortlist more closely. Such all-encompassing product investigation makes sure you stay away from unsuitable applications and buy the one that offers all the tools your company requires.

Position of xSellco Feedback in our main categories:

TOP 50

xSellco Feedback is one of the top 50 CRM Software products

TOP 20

xSellco Feedback is one of the 20 Customer Experience Management Software products

xSellco Feedback is also listed in the following subcategories:

Every organization has different requirements and needs an application that can be customized for their size, type of staff members and customers, and the particular industry they are in. For these reasons, no software can proffer perfect tools out-of-the-box. When you look for a software system, first be sure what you want it for. Read some xSellco Feedback Feedback & Reviews Management Software reviews and ask yourself do you want basic functionality or do you want sophisticated functionality? Are there any industry-specific functionalities that you are seeking? Find the answers to these questions to aid your search. There are plenty of factors that you need to reflect on and these include your finances, particular business wants, your company size, integration requirements etc. Take your time, use a few free trials, and finally select the app that offers all that you require to enhance your company efficiency and productivity.

How Much Does xSellco Feedback Cost?

xSellco Feedback Pricing Plans:

Free Trial

Basic Plan

$49/month

Professional Plan

$99/month

Premium Plan

$199/month

xSellco Feedback offers several payment plans to choose from, depending on whether you’re interested in managing a small team, or looking to purchase an enterprise pricing plan for a large business. For each plan, you can benefit from the company’s free 14-day trial, and examine its features in advance. Here are the details of each plan:

Basic Plan – $49/month (billed annually)

  • 5,000 Feedback Requests
  • Unlimited marketplaces
  • Automated feedback requests
  • Templates and SmartTags
  • Seller and product reviews
  • Negative feedback management
  • Coordinate intelligent request schedules
  • Feedback report analytics
  • Sales Dashboard
  • Support by email

Professional Plan – $99/month (billed annually)

  • 25,000 Feedback Requests
  • Unlimited marketplaces
  • Automated feedback requests
  • Templates and SmartTags
  • Seller and product reviews
  • Negative feedback management
  • Coordinate intelligent request schedules
  • Feedback report analytics
  • Sales Dashboard
  • Support by email, phone

Premium Plan – $199/month (billed annually)

  • 60,000 Feedback Requests
  • Unlimited marketplaces
  • Automated feedback requests
  • Templates and SmartTags
  • Seller and product reviews
  • Negative feedback management
  • Coordinate intelligent request schedules
  • Feedback report analytics
  • Sales Dashboard
  • Support by email, phone, live chat

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Feedback & Reviews Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and xSellco Feedback reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with xSellco Feedback. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are xSellco Feedback pricing details?

xSellco Feedback Pricing Plans:

Free Trial

Basic Plan

$49/month

Professional Plan

$99/month

Premium Plan

$199/month

xSellco Feedback offers several payment plans to choose from, depending on whether you’re interested in managing a small team, or looking to purchase an enterprise pricing plan for a large business. For each plan, you can benefit from the company’s free 14-day trial, and examine its features in advance. Here are the details of each plan:

Basic Plan – $49/month (billed annually)

  • 5,000 Feedback Requests
  • Unlimited marketplaces
  • Automated feedback requests
  • Templates and SmartTags
  • Seller and product reviews
  • Negative feedback management
  • Coordinate intelligent request schedules
  • Feedback report analytics
  • Sales Dashboard
  • Support by email

Professional Plan – $99/month (billed annually)

  • 25,000 Feedback Requests
  • Unlimited marketplaces
  • Automated feedback requests
  • Templates and SmartTags
  • Seller and product reviews
  • Negative feedback management
  • Coordinate intelligent request schedules
  • Feedback report analytics
  • Sales Dashboard
  • Support by email, phone

Premium Plan – $199/month (billed annually)

  • 60,000 Feedback Requests
  • Unlimited marketplaces
  • Automated feedback requests
  • Templates and SmartTags
  • Seller and product reviews
  • Negative feedback management
  • Coordinate intelligent request schedules
  • Feedback report analytics
  • Sales Dashboard
  • Support by email, phone, live chat

What integrations are available for xSellco Feedback?

xSellco Feedback integrates with the following business systems and applications:

  • Amazon
  • eBay
  • Trustpilot
  • Xsellco Helpdesk
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