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Pega BPM Review

Pega BPM
Our score: 8.2 User satisfaction: 100%

What is Pega BPM?

Pega BPM is an excellent tool for Business Process Management that is developed on Java and OOP concepts. It has changed the conventional approach towards programming and is sometimes criticized for this reason. With Pega, you do not have to develop a system from scratch, as you already have a flexible, extensible and agile program.

Pegasystems has a long history of developing applications which provide support services to carry out daily corporate operations like sales, marketing, and services. It synchronizes business operations and connects businesses with their customers. 

Pega BPM is their top product which lets you develop business process flow and decide on which functionality to add. It is sometimes considered to be an expensive solution, due the fact that it is sutaible for enterprise-grade users. More often than rare, Pega BPM is applied in the banking, finance, and healthcare sector. It is considered to be one of the best BPM solutions for large enterprises which can afford it and deploy it fully.

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Overview of Pega BPM Benefits

Pega Business Process Management is an all-inclusive suite for BPM development without using coding approach. It is seen as a powerful product due to the numerous benefits it offers to medium and large scale organizations.

You can benefit from Pega if your system has mature integration capability, but lacks a full-scale BPM. It gives quick results with the least hassle possible. Its business-friendly toolkit defines applications and helps any business user to develop a business application without any hard-coding, the most difficult aspect of a development procedure. Pega offers the least amount of technical syntax to handle during the modeling process and so, simplifies the process.

Pega BPM supports case lifecycle management which allows a business owner to develop a process flow using all the processes that need to be carried out in a specific process flow. These tasks may vary greatly like a single process flow usually has numerous different tasks like document handling, decision making, approval etc.

You have to design your system only once, and you can deploy its user interface anywhere anytime. Pega replicates a user interface which was prepared for the desktop to make it suitable for other channels like tablets and mobile phones. All in all, Pega allows quick development without the need of coding and adopts changes. It has truly revolutionized the way business process management was seen in the past.

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Overview of Pega BPM Features

  • Intuitive design tools to capture business objectives.
  • Automatic generation of application code—no need for programming.
  • Industry-specific solution frameworks such as those for banking BPM to accelerate ROI.
  • Enterprise-level scalability.
  • Standards-based user interfaces.
  • Integration with other business platforms such as CRM software and collections systems.

Pega BPM Position In Our Categories

Because companies have distinctive business requirements, it is only wise that they abstain from subscribing to an all-encompassing, “perfect” software system. Having said that, it is troublesome to chance on such a software solution even among widely used software systems. The sensible step to do would be to set down the varied significant aspects that entail analysis like major features, costing, technical skill levels of staff members, business size, etc. Then, you should double down on your product research through and through. Browse through some Pega BPM reviews and check out each of the software options in your list in detail. Such all-encompassing research guarantees you steer clear of unfit apps and pay for the one that offers all the tools your company requires in sustaining growth.

Position of Pega BPM in our main categories:

TOP 100

Pega BPM is one of the top 100 Business Process Management Software products

TOP 50

Pega BPM is one of the 50 Rapid Application Development Software - RAD products

If you are considering Pega BPM it might also be sensible to investigate other subcategories of Business Process Management Software gathered in our database of SaaS software reviews.

It's essential to note that almost no service in the Business Process Management Software category is going to be a perfect solution able to meet all the goals of various company types, sizes and industries. It may be a good idea to read a few Pega BPM Business Process Management Software reviews first as certain solutions can perform well exclusively in a really narrow set of applications or be created with a really specific industry in mind. Others may function with a goal of being simple and intuitive and as a result lack complex functionalities desired by more experienced users. You can also come across solutions that focus on a broad group of users and offer a complex feature set, but this usually comes at a more significant cost of such a solution. Be certain that you're aware of your needs so that you get a software that has specifically the features you search for.

How Much Does Pega BPM Cost?

Pega BPM Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

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What are Pega BPM pricing details?

Pega BPM Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Pega BPM’s midmarket and enterprise pricing information is available only upon request. The company tailors a special quote for every client, starting as low as $200/month for full BPM functionality. Contact the company for more details.

User Satisfaction

Positive Social Media Mentions 59
Negative Social Media Mentions 0

We realize that when you decide to purchase a Business Process Management Software it’s crucial not only to see how professionals rank it in their reviews, but also to check whether the real clients and businesses that purchased this software are indeed satisfied with the service. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Pega BPM reviews across a vast range of social media sites. The data is then featured in an easy to digest form revealing how many clients had positive and negative experience with Pega BPM. With that information available you should be equipped to make an informed business choice that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • On Premise

Language Support

  • English

Pricing Model

  • Monthly payment
  • Quote-based

Customer Types

  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for Pega BPM?

Pega BPM integrates with a variety of CRM and data collection systems.

Pega BPM User Reviews

Pega BPM average rating:

Average score
4.3/5 (14 user reviews)
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

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The most favorable review

Aurelia

PROS: This program has so many great features that allow users to develop BPM applications easily without using codes. They also have product support rolled out which allows us to collaborate with other consulting teams.

CONS: Pega lacks some features that its competitors have such as a wide variety of product options, process modeling, and loading capacities.

Reviewed 4 years ago

Read full review >

The least favorable review

Fermin

PROS: This tool is great if you want to automate all your business processes and transactions. It has a lot of features that you will get to discover as you keep on using it and these features make you accomplish your job easier, quicker, and standardized. The whole system is commendable -- from the overall look to the functionality. It allows you to customize it according to your branding requirements.

CONS: There are so many things about it that you will get to learn upon starting, so it makes the learning curve really steep. You have to put so much effort into learning it for outstanding user experience and to fully utilize all its functions. I really also hope that the message boards get updated so we don't have to always call for customer support.

Reviewed 5 years ago

Read full review >

More reviews from 14 actual users:

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Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Good platform

Read full review >
Rhea
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 04.09.2021 Company Size: 11-50 Employees Industry: N/A

PROS: This app is well-designed, intuitive to use, and user-friendly! I love that it works seamlessly with various tech apps.

CONS: Learning changes brought about by updates can be hard.

What do you think about this review?

Great Poor

Recommended software

Read full review >
Chandler
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 19.08.2021 Company Size: More than 100 Employees Industry: N/A

PROS: It can analyze data quickly plus its design is intuitive!

CONS: Lots of VMs are needed to optimize the use of the app.

What do you think about this review?

Great Poor
Show More User Reviews (14)

Our clients love it!

Read full review >
Coty
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 11.08.2021 Company Size: More than 100 Employees Industry: Computer Software

PROS: I like Pega so much because there are several features made available to use for us programmers! We use this to develop and improve different applications with just minimal coding. It has increased our client satisfaction!

CONS: The documentation needs to improve.

What do you think about this review?

Great Poor

Automates your business workflows!

Read full review >
Lolita
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 27.07.2021 Company Size: More than 100 Employees Industry: Outsourcing/Offshoring

PROS: Pega BPM has so may competitive advantage from its top competitors in the market. The platform is really good. The feature is out-of-the-box. I also love the SLA, Audit trail, and declarative processing!

CONS: I feel like it's a bit pricey, so smaller companies would struggle to avail it. It also seems like it's exclusively designed from a business user perspective, so other organizations might not find it so helpful.

What do you think about this review?

Great Poor

One of the best apps for BPM

Read full review >
Aurelia
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 11.07.2021 Company Size: More than 100 Employees Industry: N/A

PROS: This program has so many great features that allow users to develop BPM applications easily without using codes. They also have product support rolled out which allows us to collaborate with other consulting teams.

CONS: Pega lacks some features that its competitors have such as a wide variety of product options, process modeling, and loading capacities.

What do you think about this review?

Great Poor

Advantageous for your Business

Read full review >
Krystina
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 29.05.2021 Company Size: More than 100 Employees Industry: Financial Services

PROS: Pega BPM allows users to personalize their business processes and improves customer engagement. It doesn't matter what industry you're in, Pega is an easy-to-learn software that improves your businesses.

CONS: I just hope they keep on updating the program.

What do you think about this review?

Great Poor

An industry secret?

Read full review >
Tamia
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 16.05.2021 Company Size: More than 100 Employees Industry: N/A

PROS: With just a simple drag and drop, it's really helpful in developing a complex application that will be really useful for your business. It doesn't require you to be knowledgeable about coding or programming. I also love that it's integrated with AI, Augmented Reality, and Machine Learning.

CONS: The software is not open source and it's a bit pricey for start-ups and small companies.

What do you think about this review?

Great Poor

Good BPM tool

Read full review >
Celine
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 08.04.2021 Company Size: More than 100 Employees Industry: Computer Software

PROS: Some commendable features of Pega BPM: (1) simplified UI for business process flow management; (2) Process modification capabilities; (3) documentation functions; and (4) its wide selection of tools.

CONS: The number of configuration can be a little confusing for beginners.

What do you think about this review?

Great Poor

A high-functional tool to automate your business

Read full review >
Fermin
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 26.01.2021 Company Size: More than 100 Employees Industry: N/A

PROS: This tool is great if you want to automate all your business processes and transactions. It has a lot of features that you will get to discover as you keep on using it and these features make you accomplish your job easier, quicker, and standardized. The whole system is commendable -- from the overall look to the functionality. It allows you to customize it according to your branding requirements.

CONS: There are so many things about it that you will get to learn upon starting, so it makes the learning curve really steep. You have to put so much effort into learning it for outstanding user experience and to fully utilize all its functions. I really also hope that the message boards get updated so we don't have to always call for customer support.

What do you think about this review?

Great Poor

Good experience with Pega BPM

Read full review >
Beth
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 15.01.2021 Company Size: More than 100 Employees Industry: Automotive

PROS: It's user-friendly software with uncomplicated functions that can help you create a complex system.

CONS: I don't like the sorting method. It does require some unnecessary clicks.

What do you think about this review?

Great Poor

Great app builder!

Read full review >
Marguerite
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 12.07.2020 Company Size: More than 100 Employees Industry: Investment Management

PROS: Best things about Pega BPM: (1) improves workflows; (2) improves efficiency; (3) customizable and low-effort; and (4) amazing selection of tools! All these features make Pega a unified platform that is good for your business.

CONS: They keep on releasing new versions of it in the market instead of upgrading a current version.

What do you think about this review?

Great Poor

Useful tool for BPM

Read full review >
Maximillia
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 15.06.2020 Company Size: More than 100 Employees Industry: Information Technology and Services

PROS: I love this tool because of its ability to provide good insights that help us in our team's decision-making.

CONS: I hope they would improve their CRM and marketing tools.

What do you think about this review?

Great Poor

5-star software!

Read full review >
Kamren
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 15.06.2020 Company Size: More than 100 Employees Industry: Education Management

PROS: I love how easy it is to use even for a non-programmer like me. It allows me to drag and drop the elements, and its integration with other software makes it so easy to build a system.

CONS: There are some functionalities that I'm looking for that are still not available.

What do you think about this review?

Great Poor

A business must-have

Read full review >
Gerry
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 11.06.2020 Company Size: More than 100 Employees Industry: Banking

PROS: I love that it doesn't require users to be knowledgeable in coding.

CONS: One thing I don't like about it is it doesn't support open source technology.

What do you think about this review?

Great Poor
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Good platform

Read full review >
Rhea
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 04.09.2021 Company Size: 11-50 Employees Industry: N/A

Recommended software

Read full review >
Chandler
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 19.08.2021 Company Size: More than 100 Employees Industry: N/A

Our clients love it!

Read full review >
Coty
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 11.08.2021 Company Size: More than 100 Employees Industry: Computer Software

Automates your business workflows!

Read full review >
Lolita
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 27.07.2021 Company Size: More than 100 Employees Industry: Outsourcing/Offshoring

One of the best apps for BPM

Read full review >
Aurelia
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 11.07.2021 Company Size: More than 100 Employees Industry: N/A
Louie Andre

By Louie Andre

B2B & SaaS market analyst and senior writer for FinancesOnline. He is most interested in project management solutions, believing all businesses are a work in progress. From pitch deck to exit strategy, he is no stranger to project business hiccups and essentials. He has been involved in a few internet startups including a digital route planner for a triple A affiliate. His advice to vendors and users alike? "Think of benefits, not features."

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