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Pointel Survey360 Review
What is Pointel Survey360?
Pointel Survey360 is a contact center survey software that offers a closed-loop customer feedback solution to help business users in creating and managing surveys. It tries to improve the customer experience I n order to draw in new prospects and increase the loyalty of current customers.
You may build and run surveys using Survey360 to get consumer feedback and record information about the customer experience. As a result, you have accurate, detailed data about consumer demands and contact center operations that you can use to attract and keep your most valued clients. The platform is easy to use and often launches in one to two weeks, requiring no extra training for contact center staff.
In addition to the information in the surveys itself, you can easily – without coding anything – create interactive reports on demand to analyze consumer input and provide development suggestions for your whole company.
Show MoreOverview of Pointel Survey360 Benefits
Closed-loop Feedback Solution
Pointel Survey360 records insightful consumer information in addition to the reviews. It records client feedback using DTMF or voice and sends the information to SFDC/Oracle Service Cloud. The platform instantly generates, gathers, examines, and publishes customer experience data on your device. As a result, you get an accurate measurement of your customer satisfaction level, gain operational and trends insights, as well as figure out areas that require development. For instance, by providing managers with insights into staff performance and customer sentiment, the platform helps in evaluating the need for training.
Improved CX
With Pointel Survey360, business users are better equipped to develop a strategy to enhance customer experience by having access to timely and actionable consumer input as well as proactive improvements in technology and business processes. That’s because they can see problems with people, processes, and technology and make it easier to respond before serious difficulties develop.
Easy Adoption
The design tools used by Pointel Survey360 are straightforward, powerful, and expandable to any scale. With a simple point-and-click online interface, designing, testing, and modifying are simple. Additionally, the software can duplicate existing surveys or uses prebuilt templates for quick customization and implementation. It can seamlessly integrate with Genesys, Salesforce, and other apps as well. The program does not require specific training to be used efficiently and is available for implementation one or two weeks after purchase.
Show MoreOverview of Pointel Survey360 Features
- Closed-loop Feedback
- Speech or DTMF Data Capture
- Pre-built Templates
- Enhanced Reporting
- Customer Sentiment Measurement
- Third-party Integration
- Quick Deployment
- Quick ROI
Awards & Quality Certificates
Pointel Survey360 Position In Our Categories
Bearing in mind businesses have specific business needs, it is only prudent they avoid picking an all-in-one, “perfect” software. At any rate, it would be almost impossible to try to chance on such an app even among popular software systems. The practical thing to do is to make a list of the several vital functions which merit inspection like key features, costing, technical skill competence of staff members, company size, etc. Thereafter, you should do the research fully. Browse through some Pointel Survey360 analyses and check out each of the software solutions in your list in detail. Such comprehensive research guarantees you circumvent unfit apps and pay for the system which delivers all the function your business requires to be successful.
Position of Pointel Survey360 in our main categories:
TOP
100
Pointel Survey360 is one of the top 100 Survey Tools products
If you are considering Pointel Survey360 it might also be sensible to analyze other subcategories of Best Survey Tools listed in our database of SaaS software reviews.
Since each company has specific business wants, it is prudent for them to abstain from looking for a one-size-fits-all faultless software solution. Needless to say, it would be useless to try to find such an app even among market-leading software applications. The clever thing to do would be to list the various essential factors that need consideration such as key features, finances, skill levels of employees, company size etc. Then, you should do your groundwork thoroughly. Read some Pointel Survey360 Best Survey Tools reviews and look into each of the other solutions in your shortlist in detail. Such in-depth research can make sure you reject ill-fitting applications and choose the app that provides all the aspects you need for business success.
How Much Does Pointel Survey360 Cost?
Pointel Survey360 Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are Pointel Survey360 pricing details?
Pointel Survey360 Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Pointel Survey360 SMB and enterprise pricing details are available only upon request. Contact the vendor for more information. A free demo is available.
User Satisfaction
Positive Social Media Mentions
6
Negative Social Media Mentions
0
We know that when you make a decision to get a Survey Tools it’s important not only to learn how professionals score it in their reviews, but also to check whether the actual users and enterprises that purchased it are genuinely satisfied with the service. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Pointel Survey360 reviews across a vast range of social media sites. The data is then displayed in a simple to digest way indicating how many clients had positive and negative experience with Pointel Survey360. With that information at your disposal you will be prepared to make an informed buying decision that you won’t regret.
Technical details
Devices Supported
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Pointel Survey360?
Pointel Survey360 integrates with various apps such as Salesforce and Genesys.
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