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BroadWorks REVIEW

Business Phone Systems

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What is BroadWorks?

BroadWorks is a Voice Over Internet Protocol (VoIP) application platform that offers state-of-the-art communication and collaboration tools to help service providers deliver both basic and enhanced voice services for business and residential end users.

The system boasts of cloud-hosted solutions that empower carriers to deliver a differentiated set of communication services. These range from media-oriented services such as Voice Messaging, Conferencing, and Auto Attendant. Personal calling functions such as Selective Call Forwarding, Simultaneous Ringing, and dial-by-name are also available.

The flagship product of leading software and services provider BroadSoft, the system enables mobile, fixed-line and cable service providers to deliver unified communications.

Overview of BroadWorks Benefits

The BroadWorks platform equips service providers to deploy a variety of business communications and collaboration solutions from a common network platform, across various types of network architecture. The program is based on a modular software platform architecture and is deployed over multiple, industry-standard functional servers. This results to optimized performance and scale to empower businesses of all sizes.

BroadWorks is an open, standards-based software that permits service providers to utilize scalable and cost-effective solutions that integrates into their overall back-office and business processes. These cover billing, provisioning, operations and support. The open environment also allows providers and third-party service developers to rapidly introduce new services and launch new applications that could possibly improve workflows depending on their specific business needs.

BroadWorks addresses requirements needed to have a dynamic, flexible, agile, and scalable environment as its platform supports a hardware and OS-agnostic cloud architecture. The technology operates in IMS and next generation network configurations and delivers services over traditional wireline, mobile (2G, 3G, VoLTE, WiFi), wireless and cable networks. BroadWorks boasts of a superior, mobile-first platform that works both natively and with OTT apps. The application can be deployed as an IMS TAS or NGN Application Server over any network infrastructure, including MSO and other terrestrial broadband networks. All these are intended to support an enhanced user experience.

Overview of BroadWorks Features

  • Alternate Numbers
  • Auto Callback
  • Auto Attendant
  • Blind Call Transfer
  • BroadWorks Anywhere
  • Call Forwarding
  • Call Screening
  • Call Trace
  • Call Waiting
  • Calling Line ID Blocking
  • Custom Ringback
  • Do Not Disturb
  • IP Phone Support
  • Selective Call Acceptance
  • Three-Way Calling
  • Sequential Ring
  • Simultaneous Ring
  • Voice Portal Calling
  • Web Portal Call Logs

BroadWorks Position In Our Categories

Position of BroadWorks in our main categories:


BroadWorks is one of the top 20 Business Phone Systems products


BroadWorks is one of the 20
Business Phone Systems products

If you are interested in BroadWorks it could also be a good idea to check out other subcategories of Best Business Phone Systems gathered in our base of B2B software reviews.

Each enterprise is different, and may need a specific Business Phone Systems solution that will be designed for their business size, type of customers and employees and even particular niche they support. You should not count on getting an ideal app that will be suitable for each company no matter what their background is. It may be a good idea to read a few BroadWorks reviews first and even then you should keep in mind what the service is intended to do for your business and your employees. Do you need a simple and intuitive service with just basic functions? Will you really make use of the complex functionalities required by experts and large enterprises? Are there any specific features that are especially useful for the industry you operate in? If you ask yourself these questions it will be much easier to get a trustworthy solution that will fit your budget.

How Much Does BroadWorks Cost?

BroadWorks Pricing Plans:
Free trial

BroadWorks offers SMB and enterprise pricing plans that are customized according to each user’s needs. Interested buyers may contact a sales representative to request for a quotation.

User Satisfaction

We realize that when you make a decision to buy Business Phone Systems it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and BroadWorks reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with BroadWorks. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.






Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile
Language Support
  • English
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Cloud Hosted
  • On Premise
  • Open API

What Support Does This Vendor Offer?


What are BroadWorks pricing details?

BroadWorks Pricing Plans:
Free trial

BroadWorks offers SMB and enterprise pricing plans that are customized according to each user’s needs. Interested buyers may contact a sales representative to request for a quotation.

What integrations are available for BroadWorks?

BroadWorks integrates with the following business systems and applications :

  • Google
  • Office 365
  • SalesForce
  • Audiocodes
  • Dolby
  • Trans Nexus
  • ZyLinc

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