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BroadWorks REVIEW

Business Phone Systems

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What is BroadWorks?

BroadWorks is a VoIP software that offers high-end communication and collaboration tools to help service providers deliver regular and advanced voice-based services for residential and business users.

The system boasts of cloud-hosted solutions that empower carriers to deliver various sets of communication services including conferencing, voice messaging, and auto voice attendant. There are also personal calling functionalities like such as dialing by name, selective calls, and simultaneous ringing.

The flagship product of leading software and services provider BroadSoft, the system enables mobile, fixed-line and cable service providers to deliver unified communications.

Overview of BroadWorks Benefits

The BroadWorks platform equips service providers to deploy a variety of business communications and collaboration solutions from a common network platform, across various types of network architecture. The program is based on a modular software platform architecture and is deployed over multiple, industry-standard functional servers. This results to optimized performance and scale to empower businesses of all sizes.

BroadWorks is an open, standards-based software that permits service providers to utilize scalable and cost-effective solutions that integrates into their overall back-office and business processes. These cover billing, provisioning, operations and support. The open environment also allows providers and third-party service developers to rapidly introduce new services and launch new applications that could possibly improve workflows depending on their specific business needs.

BroadWorks addresses requirements needed to have a dynamic, flexible, agile, and scalable environment as its platform supports a hardware and OS-agnostic cloud architecture. The technology operates in IMS and next generation network configurations and delivers services over traditional wireline, mobile (2G, 3G, VoLTE, WiFi), wireless and cable networks. BroadWorks boasts of a superior, mobile-first platform that works both natively and with OTT apps. The application can be deployed as an IMS TAS or NGN Application Server over any network infrastructure, including MSO and other terrestrial broadband networks. All these are intended to support an enhanced user experience.

Overview of BroadWorks Features

  • Auto Callback
  • Auto Attendant
  • Alternate Numbers
  • Blind Call Transfer
  • Call Forwarding/Screening/Trace/Waiting
  • Calling Line ID Blocking
  • Custom Ringback
  • Do Not Disturb
  • IP Phone Support
  • Selective Call Acceptance
  • Three-Way Calling
  • Sequential/Simultaneous Ringing
  • Voice Portal Calling
  • Web Portal Call Logs

BroadWorks Position In Our Categories

Position of BroadWorks in our main categories:


BroadWorks is one of the top 20 Business Phone Systemsproducts


BroadWorks is one of the 20
Business Phone Systems products

If you are interested in BroadWorks it may also be sensible to investigate other subcategories of Best Business Phone Systems collected in our database of SaaS software reviews.

It's crucial to keep in mind that hardly any service in the Business Phone Systems category is a perfect solution able to meet all the needs of various company types, sizes and industries. It may be a good idea to read a few BroadWorks reviews first as certain solutions might dominate just in a very small group of applications or be created with a really specific type of industry in mind. Others can operate with an idea of being simple and intuitive and as a result lack complicated functionalities welcomed by more experienced users. You can also come across software that focus on a broad group of customers and provide a complex feature set, however that in most cases comes at a higher cost of such a service. Ensure you're aware of your requirements so that you select a service that has all the functionalities you search for.

How Much Does BroadWorks Cost?

BroadWorks offers SMB and enterprise pricing plans that are customized according to each user’s needs. Interested buyers may contact a sales representative to request for a quotation.

User Satisfaction

We realize that when you make a decision to buy Business Phone Systems it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and BroadWorks reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with BroadWorks. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.






Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile
Language Support
  • English
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Cloud Hosted
  • On Premise
  • Open API

What Support Does This Vendor Offer?


What are BroadWorks pricing details?

BroadWorks offers SMB and enterprise pricing plans that are customized according to each user’s needs. Interested buyers may contact a sales representative to request for a quotation.

What integrations are available for BroadWorks?

BroadWorks integrates with the following business systems and applications :

  • Google
  • Office 365
  • SalesForce
  • Audiocodes
  • Dolby
  • Trans Nexus
  • ZyLinc

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