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phone.systems REVIEW

Business Phone Systems

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USER SATISFACTION 100%
OUR SCORE 7.5

What is phone.systems?

phone.systems is an advanced, flexible, easy-to-use, and feature-rich cloud-based virtual phone system that aims to help organizations and companies increase business efficiency, establish seamless global connections, and eliminate the communication barriers associated with the traditional phone system. Users can easily set up and deploy the phone system without the need to purchase any additional software or special hardware.

Moreover, phone.systems comes with powerful features such as the capability to forward voicemails as email attachments, convert texts to voice messages which can be played back, enhance a voice system using real-time notifications, distribute a high volume of incoming calls, and create online conference rooms. The advanced telephony solution is also built with a web interface where users can configure their phone system by simply dragging and dropping elements and objects that are graphically represented.

phone.systems is highly integrable and interoperable. Organizations and teams can seamlessly connect all their existing softphones, SIP trunks, and  VoIP-enabled devices and applications to the system. Last but not least, the solution offers a BYOD or Bring Your Own Device feature wherein office phone extensions can be enabled on mobile devices from any location, allowing users to call their coworkers and customers wherever they are.

Overview of phone.systems Benefits

Time-Based And Multi-Zone Call Routing

Time-based and multi-zone call routing is one of the powerful capabilities found in phone.systems. This capability utilizes a feature called time router which automatically routes calls to specific centers, locations, and agents depending on which time of the day or day of the week the calls came in. This feature is very useful for organizations who have employees or agents that may not be available at certain periods of the day or are distributed across different time zones. It is also ideal for organizations that have multiple call centers or contact centers wherein calls coming in during business days and weekdays are handled by separate centers.

Route Calls Based On Caller IDs

Aside from routing calls based on specific times and days, phone.systems can also route calls automatically based on the caller IDs or phone numbers of the customers who are making the calls. For example, when the call originates from a phone number that belongs to a customer located in a specific geographical location, such call can be forwarded to a local sales agent.

Easy Access To Voicemails

phone.systems is equipped with a voicemail inbox called Unified VoiceEmail where agents and employees can easily access all voicemail messages coming from customers. When a caller or customer delivers a voicemail message, this message is automatically forwarded as a voice file attachment to the email address associated with a specific VoiceEmail inbox or mailbox. What’s great about this is that users can access such voicemail inbox from any location, making it easy for them to retrieve voicemail messages anywhere and anytime.

Create Custom Voice Messages

The telephony solution allows users to create their own voice messages which are immediately played back to customers and callers. They can record custom voice messages, upload them into the system, and reuse them anytime they want.

Text-To-Speech Feature

To facilitate the creation of custom voice messages, the advanced telephony solution enables them to convert texts into voice messages. In addition, as they create voice messages using this text-to-speech feature, the data fields in the voice messages are automatically filled out with caller information such as the number used to deliver the voice message and the number used by the customer to call in. With this features, users will be able to play back voice messages that are professional, dynamic, and tailored to different types of callers.

Send Notifications In Real Time

phone.systems can generate notifications in real time, and such notifications are very important to ensure that users are able to keep track of specific events and services are delivered to customers in a timely and appropriate manner. Events are actually the things that are happening throughout the phone system. Users have the freedom to specify which events they want to get notifications for. For example, they can be alerted every time they receive voicemail messages, when colleagues participate in call conferences, or when a fax message is available. They can also define how they want to receive notifications which can be through SMS or email messaging.

Organize And Distribute Higher Volumes Of Calls Using Queues

Call queueing is an advanced feature available in phone.systems. The virtual phone system organizes all incoming calls in queues, and these queues are designed to handle high call volumes. After the incoming calls are placed in a queue, they are automatically routed to the right department and distributed to the appropriate agents. Whether the agents are currently working inside the office, located in remote places, or travelling somewhere else; the phone system makes sure that they are able to connect to the calls routed to them.

Flexible Call Queueing

Furthermore, the call queueing capabilities of phone.systems are flexible in such a way that users can create strategies that define how calls are routed to the agents that are logged into the queue. They can also configure the on-hold music and messages that will be played on queued callers as well as specify how long the callers need to wait in the queue before their calls are logged into the voicemail inbox.

Call Recordings For Evaluation, Training, And Other Purposes

Another advanced feature offered by phone.systems is call recording. Once an agent or employee is done with the call, the details of the recorded conversation are instantly delivered to a dedicated email address as a voice file attachment. A team lead or quality analyst then can quickly retrieve the call recording including its contents so he or she can evaluate whether the agent or employee who handled the call has complied with the procedures and regulations being implemented within their organization. The call recording feature is also very useful for training and legal purposes.

Create Virtual Conference Rooms

With phone.systems, teams can set up virtual conference rooms where they can conduct online meetings, training sessions, and other events. A virtual conference room can accommodate up to 10 attendees which can easily connect to the room via phone call. However, the attendees need to use a valid conference call PIN code in order for them to access the conference room and participate in whatever meeting being conducted through it.

Drag-And-Drop Phone System Management Console

Summing it up, phone.systems ensures that systems administrators, IT professionals, and supervisors are able to completely understand how their entire virtual phone system works. Thus, they should have an easy to access to its features, functionalities, and configurations;  and make sure that each component behaves or operates as they intended.

Because of this, the virtual phone system delivers a web-based phone system management console where users can easily configure their phone system so that it functions based on the specific needs and requirements of their organization. This phone system management console is built with graphical objects and elements that represent the components of the phone system. Designed with an easy-to-use user interface, users simply need to drag and drop objects onto it. As they do this, they will be able to clearly define how each object is connected to each other, thereby establishing logical connections and dependencies.

Overview of phone.systems Features

  • Multi-Zone Time Router
  • Voice Menu
  • Caller ID Routing
  • Unified VoiceEmail
  • Text To Speech and Audio Playback
  • Real-Time Notifications
  • Queues
  • Call Recording
  • Virtual Conference Rooms
  • Unique Drag-and-Drop Web Interface
  • Flexibility and Scalability
  • Bring Your Own Device
  • Connect Existing IP Phones, Softphones, SIP Trunks, and VoIP-enabled software/hardware
  • Choose Your Own Telephony Provider

phone.systems Position In Our Categories

Position of phone.systems in our main categories:

50

phone.systems is one of the top 50 Business Phone Systemsproducts

50

phone.systems is one of the 50
Business Phone Systems products


If you are considering phone.systems it could also be a good idea to investigate other subcategories of Best Business Phone Systems listed in our database of SaaS software reviews.

Since each organization has specific business needs, it is sensible for them to refrain from searching for a one-size-fits-all perfect software application. Needless to say, it would be useless to try to find such a platform even among popular software solutions. The intelligent thing to do would be to jot down the various essential elements that need consideration such as main features, finances, skill levels of employees, company size etc. Then, you should do your homework thoroughly. Read some phone.systems Business Phone Systems reviews and check out each of the other systems in your shortlist in detail. Such in-depth research can ensure you weed out ill-fitting platforms and select the app that provides all the aspects you require for business success.

How Much Does phone.systems Cost?

phone.systems Pricing Plans:
Free trial
Free
Free
Basic
$2/User/Mo.
Business
$5/User/Mo.
Enterprise
$10/User/Mo.

Alongside its free edition, phone.systems offers several SMB and enterprise pricing plans for all users to choose from. The plans are available through a monthly or annual subscription, and the pricing varies based on the edition you’re going to purchase and the features you want to include.

In addition,  If your organization is a service provider, please contact the company and ask for a custom quote. Meanwhile, here are the details for phone.systems’ SMB and enterprise pricing plans:

Free

  • $0
  • Call Center
  • API

Basic

  • $2/User/Mo. – Billed Monthly
  • $20/User/Yr. – Billed Annually
  • Call Center
  • API

Business

  • $5/User/Mo. – Billed Monthly
  • $50/User/Yr. – Billed Annually
  • phone.systems
  • CAll Center
  • API

Enterprise

  • $10/User/Mo. – Billed Monthly
  • $100/User/Yr. – Billed Annually
  • phone.systems
  • CAll Center
  • API
  • CRM Integration
  • Co-Branding

For Service Providers

  • Please contact the vendor, and ask for a quote.

User Satisfaction

We realize that when you make a decision to buy Business Phone Systems it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and phone.systems reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with phone.systems. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

14

NEGATIVE SOCIAL MENTIONS

0

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Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Free
  • Monthly payment
  • Annual Subscription
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted
  • Open API

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

What are phone.systems pricing details?

phone.systems Pricing Plans:
Free trial
Free
Free
Basic
$2/User/Mo.
Business
$5/User/Mo.
Enterprise
$10/User/Mo.

Alongside its free edition, phone.systems offers several SMB and enterprise pricing plans for all users to choose from. The plans are available through a monthly or annual subscription, and the pricing varies based on the edition you’re going to purchase and the features you want to include.

In addition,  If your organization is a service provider, please contact the company and ask for a custom quote. Meanwhile, here are the details for phone.systems’ SMB and enterprise pricing plans:

Free

  • $0
  • Call Center
  • API

Basic

  • $2/User/Mo. – Billed Monthly
  • $20/User/Yr. – Billed Annually
  • Call Center
  • API

Business

  • $5/User/Mo. – Billed Monthly
  • $50/User/Yr. – Billed Annually
  • phone.systems
  • CAll Center
  • API

Enterprise

  • $10/User/Mo. – Billed Monthly
  • $100/User/Yr. – Billed Annually
  • phone.systems
  • CAll Center
  • API
  • CRM Integration
  • Co-Branding

For Service Providers

  • Please contact the vendor, and ask for a quote.

What integrations are available for phone.systems?

phone.systems supports integration with existing CRM systems, IP Phones and softphones, SIP trunks, and VoIP-enabled hardware and applications.

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