Rocketlane Review
What is Rocketlane?
Rocketlane is a customer onboarding platform that helps deliver a better onboarding experience for your clients by providing them with a delightful, consistent, and transparent onboarding journey. The solution is built around the idea of ditching the mentality of taking customer experience as just an afterthought. Instead, it offers a multitude of features that help you keep all critical information for customer onboarding within reach and actionable, thus effectively shortening time to value.
Rocketlane also ensures that every tool used for the customer onboarding journey is within reach and interacts with each other to ensure consistency and streamlined workflow. Conversations, documents, relevant information are all efficiently shared with every stakeholder. This makes status updates follow-ups, reports, and similar tasks easier and faster to accomplish. Rocketlane also offers free training and support.
Show MoreOverview of Rocketlane Benefits
Reduced Customer Escalations and Churns
The platform offers tools that are built for easing onboarding CX, thus making the onboarding journey more impactful and less of a hassle for your clients. Rocketlane also provides features to measure customer sentiment, as well as trends and benchmarks, along the way thus making it easier to detect issues that could potentially lead to escalations or worse, customer churns.
Unified Collaborative Customer Onboarding Tools
Rocketlane brings project management, document collaboration and communication under one roof with its unified workspace. It eliminates the need for disjointed tools which results in miscommunication, poor visibility and collaboration, and creates siloed workstreams. Rocketlane with its built-in CSAT and real-time reports on project status, gives visibility to teams and stakeholders.
Rocketlane lets you create templates that can be reused multiple times once created. It comes with approval flows and automated reminders, making staying on top of work easier for teams and their customers.
Scalable Tools and Pricing
A lot of tools, especially the more generic ones, are hard to work around when the scale and scope of your business change. Rocketlane helps prevent problems caused by such an issue by being a scalable customer onboarding solution that can scale up and down with your business needs. Rocketlane has plans and quote-based enterprise pricing for users to choose from.
Show MoreOverview of Rocketlane Features
- Unified onboarding tools
- 360-visibility of customer journey
- Optimized Onboard CX
- Shared Workspace
- Measurable customer sentiments
- Project tracker
- Free training and support
- Gantt Chart
- Customized Client Portal
- Domain Customisation
- Custom email domains
- Document Collaboration
- In-built CSAT
- Project Overview
- Project Status Updates
- Document Spaces
- Roles
- Automated Task Reminders
- Project Plan
- Project Templates
- Document Templates
- Presentation Mode
- Custom Notification Settings
- Magic-link based access for Clients
- CSAT Report
- Project List View
- Custom Project Fields
- Custom Task Fields
What Problems Will Rocketlane Solve?
1. When it comes to customer-facing projects, teams don’t have granular visibility into what’s working and what’s not leading to hit or miss implementations.
Features: Multi-org project visibility
2. Generic project tools are not built for customer experience. Customers are at the mercy of project teams for updates, leading to escalations and churn.
Features: Customer Portal, Presentation View
3. Real-time collaboration and staying on top of work becomes a pain with multiple tools that businesses use for implementation.
Features: Unified workspace to have docs, excels, and spreadsheets in one place
Awards & Quality Certificates
Rocketlane Position In Our Categories
Bearing in mind companies have special business-related requirements, it is wise they steer clear of going for a one-size-fits-all, “perfect” system. Regardless, it would be almost impossible to come across such application even among branded software systems. The practical step to undertake should be to list the varied important functions that demand inspection like essential features, budget, technical skill ability of staff, company size, etc. Thereafter, you must perform the research thoroughly. Browse through some Rocketlane evaluations and scrutinize the other software systems in your shortlist in detail. Such all-encompassing research can make sure you avoid unfit apps and subscribe to the one that has all the tools your company requires to achieve growth.
Position of Rocketlane in our main categories:
TOP
500
Rocketlane is one of the top 500 Project Management Software products
There are popular and widely used applications in each software category. But are they automatically the best fit for your company’s specific needs? A popular software product may have thousands of customers, but does it provide what you need? For this reason, do not blindly invest in popular systems. Read at least a few Rocketlane Project Management Software reviews and consider the elements that you want in the software such as the cost, main functionality, available integrations etc. Then, shortlist a few apps that fit your wants. Try out the free trials of these platforms, read online comments, get information from the maker, and do your research meticulously. This profound research is certain to help you select the best software platform for your company’s specific needs.
How Much Does Rocketlane Cost?
Rocketlane Pricing Plans:
Free Trial
Professional
$19/month
Premium
$49/month
Enterprise
Contact vendor
What are Rocketlane pricing details?
Rocketlane Pricing Plans:
Free Trial
Professional
$19/month
Premium
$49/month
Enterprise
Contact vendor
Rocketlane offers two plans and an enterprise pricing options:
Professional – $19/team member/month (billed annually)
$29/month (billed monthly) with a minimum of 5 users
- Unlimited projects
- Unlimited customer members
- Branded customer portal
- Project & document templates
- Customer approvals
- Customer login via magic link
- Status updates
- Timesheets
- All tasks view
- Zapier integration
- CSAT
Premium – $49/team member/month (billed annually)
$59/month (billed monthly) with a minimum of 5 users
All features of the Professional plan plus
- Task custom fields
- Project custom fields
- Salesforce integration
- Jira integration
- Custom domain
- Reports
- API
Enterprise – by quote
All features of the Premium plan plus
- Premium support
- Onboarding and training
- API – advanced rate limits
- Custom email domain
User Satisfaction
Positive Social Media Mentions
30
Negative Social Media Mentions
0
We are aware that when you choose to get a Project Management Software it’s vital not only to learn how professionals rank it in their reviews, but also to discover if the actual people and companies that bought this software are genuinely satisfied with the product. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Rocketlane reviews across a vast array of social media sites. The data is then featured in an easy to understand format indicating how many customers had positive and negative experience with Rocketlane. With that information at your disposal you should be ready to make an informed business choice that you won’t regret.
Video
Screenshots
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Rocketlane?
Rocketlane integrates with the following systems:
- Salesforce
- Zapier
- Jira (coming soon)
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