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ServiceMax Review

ServiceMax
Our score: 8.3 User satisfaction: N/A

What is ServiceMax?

ServiceMax is a cloud-hosted field service scheduling solution that provides businesses of all sizes a complete suite of applications and tools. The system addresses the following core service functions: warranties and service contracts management, monitoring inventory and service parts, work order management, machine-to-machine communication, and self-service access portals for customers to offer a full customer relation management service.

ServiceMax is presented in a user-friendly format and comes with unconventional tools not offered by similar products. Through its user-friendly interface, management personnel can easily assign qualified individuals to address client needs, track their performance, etc. Employees can easily access customer information for better delivery of their services and the scheduling matrices can be easily handled by almost anyone.

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Overview of ServiceMax Benefits

ServiceMax is an innovative field scheduling tool. Businesses that use ServiceMax’s “Connected Field Service” approach become more effective in dispatching qualified individuals to address customer issues long before they become huge problems. The ServiceMax software gives businesses full visibility of their clients’ equipment health, warranties, contracts and more. With the Internet of Things connectivity, ServiceMax users are able to receive data about a customer’s assets, say a fleet of trucks and the status of each truck’s engine, brake analysis, GPS connectivity and more.

With ServiceMax, users are able to access these data and dispatch qualified technicians and equip them with the right tools and materials so that they can fix the problem and prolong the service life of their client’s assets.

ServiceMax is an ideal field scheduling solution for small and medium-sized growing companies. The software allows businesses to focus on work order management, tracking entitlements and installed base, monitoring inventory and service parts, and social collaboration between customers and employers. ServiceMax presents users great flexibility and supports customization for each client, features that are not offered by similar products. Businesses that are using ServiceMax have described the vendor’s customer support as top notch and ready to provide users expert assistance and solutions. The system also has a mobile web app, allowing users to carry it around wherever they may go.

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Overview of ServiceMax Features

  • Mobile Field Service Management
  • Schedule and Dispatch
  • Work Order Management
  • Installed Base
  • Warranty and Contract Management
  • Preventive Maintenance
  • Parts and Returns Management
  • Metrics, Reporting and Dashboards
  • IOT Connected Field Service Management
  • Complex Job Planning

ServiceMax Position In Our Categories

Because businesses have distinct business-related needs, it is prudent that they abstain from purchasing an all-in-one, ideal software system. Regardless, it would be difficult to chance on such application even among branded software systems. The right step to undertake should be to spell out the various vital factors that require analysis including critical features, plans, technical skill ability of staff members, company size, etc. The second step is, you must conduct your product research through and through. Read some ServiceMax analyses and explore each of the software solutions in your shortlist in detail. Such comprehensive research can make sure you stay away from poorly fit applications and choose the one which offers all the aspects your company requires in growing the business.

Position of ServiceMax in our main categories:

TOP 200

ServiceMax is one of the top 200 Project Management Software products

Every organization has different requirements and requires an application that can be customized for their size, kind of staff members and buyers, and the particular industry they are in. For these reasons, no software can proffer perfect features off-the-shelf. When you search a software product, first be sure what you need it for. Read some ServiceMax Field Service Management Software - FSM reviews and ask yourself do you desire basic features or do you need advanced functionality? Are there any industry-specific functionalities that you are searching for? Get the answers to these queries to assist your search. There are lots of factors that you need to mull over and these include your finances, specific business requirements, your organization size, integration needs etc. Take your time, use a few free trials, and finally zero in on the system that provides all that you want to boost your firm efficiency and productivity.

How Much Does ServiceMax Cost?

ServiceMax Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

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What are ServiceMax pricing details?

ServiceMax Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

ServiceMax pricing is available on a by quote basis only. Contact ServiceMax directly for more detailed pricing information.

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We are aware that when you choose to buy a Field Service Management Software - FSM it’s important not only to see how experts evaluate it in their reviews, but also to check if the real users and enterprises that purchased it are genuinely satisfied with the service. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and ServiceMax reviews across a wide array of social media sites. The data is then featured in an easy to digest form indicating how many people had positive and negative experience with ServiceMax. With that information at hand you will be ready to make an informed purchasing decision that you won’t regret.

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Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for ServiceMax?

ServiceMax integrates with the following business systems and applications:

  • SAP
  • Oracle EBS
  • JIRA
  • Salesforce
  • QuickBooks
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Jenny Chang

By Jenny Chang

Jenny Chang is a senior writer specializing in SaaS and B2B software solutions. Her decision to focus on these two industries was spurred by their explosive growth in the last decade, much of it she attributes to the emergence of disruptive technologies and the quick adoption by businesses that were quick to recognize their values to their organizations. She has covered all the major developments in SaaS and B2B software solutions, from the introduction of massive ERPs to small business platforms to help startups on their way to success.

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