ServiceMax Review
What is ServiceMax?
ServiceMax is a cloud-hosted field service scheduling solution that provides businesses of all sizes a complete suite of applications and tools. The system addresses the following core service functions: warranties and service contracts management, monitoring inventory and service parts, work order management, machine-to-machine communication, and self-service access portals for customers to offer a full customer relation management service.
ServiceMax is presented in a user-friendly format and comes with unconventional tools not offered by similar products. Through its user-friendly interface, management personnel can easily assign qualified individuals to address client needs, track their performance, etc. Employees can easily access customer information for better delivery of their services and the scheduling matrices can be easily handled by almost anyone.
Show MoreOverview of ServiceMax Benefits
ServiceMax is an innovative field scheduling tool. Businesses that use ServiceMax’s “Connected Field Service” approach become more effective in dispatching qualified individuals to address customer issues long before they become huge problems. The ServiceMax software gives businesses full visibility of their clients’ equipment health, warranties, contracts and more. With the Internet of Things connectivity, ServiceMax users are able to receive data about a customer’s assets, say a fleet of trucks and the status of each truck’s engine, brake analysis, GPS connectivity and more.
With ServiceMax, users are able to access these data and dispatch qualified technicians and equip them with the right tools and materials so that they can fix the problem and prolong the service life of their client’s assets.
ServiceMax is an ideal field scheduling solution for small and medium-sized growing companies. The software allows businesses to focus on work order management, tracking entitlements and installed base, monitoring inventory and service parts, and social collaboration between customers and employers. ServiceMax presents users great flexibility and supports customization for each client, features that are not offered by similar products. Businesses that are using ServiceMax have described the vendor’s customer support as top notch and ready to provide users expert assistance and solutions. The system also has a mobile web app, allowing users to carry it around wherever they may go.
Show MoreOverview of ServiceMax Features
- Mobile Field Service Management
- Schedule and Dispatch
- Work Order Management
- Installed Base
- Warranty and Contract Management
- Preventive Maintenance
- Parts and Returns Management
- Metrics, Reporting and Dashboards
- IOT Connected Field Service Management
- Complex Job Planning
ServiceMax Position In Our Categories
Since businesses have specific business demands, it is rational that they avoid going for a one-size-fits-all, ideal system. Nevertheless, it would be difficult to come across such an app even among sought-after software solutions. The clever thing to undertake should be to make a list of the various significant factors which demand deliberation like major features, packages, skill capability of staff members, organizational size, etc. After which, you should conduct your research comprehensively. Browse through some of these ServiceMax evaluations and look into the other applications in your list in detail. Such comprehensive product research ascertains you avoid ill-fitting software products and pay for the system which delivers all the function your company requires in growing the business.
Position of ServiceMax in our main categories:
TOP
200
ServiceMax is one of the top 200 Project Management Software products
It is important to note that almost no software in the Field Service Management Software - FSM category will be a perfect solution that can meet all the requirements of various company types, sizes and industries. It may be a good idea to read a few ServiceMax Field Service Management Software - FSM reviews first as some solutions may perform well exclusively in a really narrow set of applications or be created with a really specific type of industry in mind. Others might operate with an intention of being simple and intuitive and therefore lack advanced functionalities desired by more experienced users. You can also find services that focus on a wide group of users and provide a rich feature toolbox, however that frequently comes at a higher price of such a service. Ensure you're aware of your requirements so that you purchase a service that has all the features you look for.
How Much Does ServiceMax Cost?
ServiceMax Pricing Plans:
Free Trial
Quote-based Plan
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What are ServiceMax pricing details?
ServiceMax Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
ServiceMax pricing is available on a by quote basis only. Contact ServiceMax directly for more detailed pricing information.
User Satisfaction
Positive Social Media Mentions
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Negative Social Media Mentions
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We are aware that when you choose to get a Field Service Management Software - FSM it’s crucial not only to see how professionals rank it in their reviews, but also to find out whether the actual users and companies that bought it are indeed happy with the product. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and ServiceMax reviews across a broad range of social media sites. The data is then displayed in an easy to digest way revealing how many users had positive and negative experience with ServiceMax. With that information at your disposal you will be equipped to make an informed business decision that you won’t regret.
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Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for ServiceMax?
ServiceMax integrates with the following business systems and applications:
- SAP
- Oracle EBS
- JIRA
- Salesforce
- QuickBooks
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