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Jobber Review

Jobber
Our score: 9.2 User satisfaction: 98%

What is Jobber?

Jobber is an online field service management solution designed to help expand the capabilities of small businesses. Easy to use and reliable, it caters to thousands of field service providers and their office administrators in their need to boost operational efficiency. Through Jobber’s wide array of robust tools, small businesses will be able to offer top-of-the-line service experience without considerably affecting their typically tight budget and limited resources. 

This platform offers a wide array of benefits. Jobber’s client hub is a self-serve portal that allows your customers to approve quotes, check appointment details, pay outstanding invoices, print receipts, or request for more work at any time. Jobber is highly flexible that you can easily make job quotations, plan work schedules, and create invoices using either desktops or mobile device with just a few clicks. It also helps you prepare job routes, monitor, and deploy individual and teams without the usual hassle and intricacies. Its efficient communication tools provide timely notifications and conversations with your clients, while its integration features allow users to take advantage of benefits like automatic syncing with accounting apps and other solutions that you and your team are already familiar with.

Jobber is designed to help organize professional services firms in managing their teams of service experts that include plumbers, landscapers, residential cleaners, general contractors, and many more. With Jobber, you’ll be able to send invoices faster, thus you’ll get paid more quickly. What’s more, the vendor’s team of committed customer support is readily accessible for help 24/7.

From the demand for effective scheduling to reliable client monitoring to reporting, businesses use Jobber to address their diverse requirements. Still, they all have that same need for a dependable solution that can help them better manage their businesses, which this platform is specifically made to provide.

Overview of Jobber Benefits

Jobber is designed to be a central hub for managing your business. Its user-friendly tools help your various business aspects—customer service, operations, and sales—achieve efficiency using a single location.

Quality Service Experience

With Jobber, you will have ready access to indispensable tools in providing quality service to your clients. It removes the burdensome paperwork, repetitive data entry tasks, and manual practices which is why this platform is known among its clients as helpful in providing time and cost savings. With all the cumbersome tasks eliminated, you can focus on more important things like leading your business to further growth.

Reliable Scheduling and Dispatching

Scheduling is always difficult, even if you have enough manpower to deploy. With just a few clicks, this solution allows you to easily generate jobs, select clients, and assign to your teams. Jobber provides the flexibility that you need to perform your business tasks faster and more efficiently. Its multiple calendar views help a lot in deploying your team properly and on a timely basis as it provides a clearer view of your team’s availability.

Efficient Invoicing

Business owners and managers are usually busy, but this is not a good excuse to overlook billing your clients. Using Jobber’s customizable invoicing process, your invoicing can become easier so you’ll get paid faster. Aside from reminding you when to make and send invoices, users can benefit from its other features such as payment tracking, batch invoicing, invoice templates, and past due notifications.

Seamless Client Relationship Management

Its CRM tools allow businesses to closely monitor important customers wherever they are—out in the field while traveling, and in the office. It helps businesses become more organized and professional especially when dealing with their clients. Jobber’s CRM features include note linking, notes and attachments, client search, and full client history.

Convenient & Secure Jobber Payments

Simple to set up, Jobber Payments allows you to accept payments via credit cards anywhere, in the office or even in the field. When you send invoices to your clients, they also have the option to pay via your client hub. This tool enables you to vault customer information securely and, once the job is completed, charge them automatically.

Quick & Easy Job Management

With Jobber, you can effortlessly create jobs, convert job quotes or requests into actual work, or arrange for new job assignments on the fly. Comprehensive job requirements can easily be determined as this solution integrates service notes and items with customer and property information. Use Jobber’s calendar to easily check ongoing jobs and readily assign or change assignments of your team members. You can also quickly notify your team members via their mobile app about any new or changes in schedules.

Easy Expense Monitoring

You and your team will gain complete control of every project cost as Jobber allows easy expense tracking any time and wherever you are. Even when you make purchases on the field, you can simply take photos of receipts and upload them via the Jobber app, ensuring that all your records are updated and with their corresponding attachments.

Time & GPS Tracking

With Jobber, you can have complete control of your project teams and even know their various locations in real time via GPS tracking and waypoints. A pin is automatically dropped in its in-app map every time they clock in, make an invoice, or modify/update job details, so you can easily monitor the precise locations of their activities. This helps a lot in the job, HR management, and financial monitoring and recording of your projects, among its many benefits.

Overview of Jobber Features

  • Attachments and photos
  • Automated client communication
  • On my way text messages
  • Client follow-ups
  • General email template
  • Unlimited Customer and Technical Support
  • Approve Quotes
  • Check Appointment Details
  • Pay Invoices
  • Request More Work
  • Frequently Asked Questions
  • Full client history
  • Notes and attachments
  • Note linking
  • On-site assessments
  • Quote approval
  • Quote history
  • Quote reminders
  • Quote deposits
  • Client records
  • On-site assessments
  • Notes and attachments
  • Drag and drop calendar
  • Push notifications
  • GPS Tracking
  • Job Forms
  • Jobber App
  • Jobs
  • Routing
  • Scheduling and Dispatching
  • Team Permissions
  • Time Tracking
  • Chemical Tracking
  • Expense Tracking
  • Invoicing
  • Custom Invoicing Fields and Tags
  • Jobber Payments
  • Quickbooks and Xero Sync
  • Reporting
  • Time Sheets

What Problems Will Jobber Solve?

Problem #1: Almost everything’s in disarray in my business

Solution: Before Jobber, I’d spend 2 hours each night text messaging my team members their schedule for the next morning. Because we do everything manually, our paper work is in a mess that it takes hours to process job orders, where delays and issues are a common thing. Most of the time, I’m a few months behind on invoicing, which is why clients pay us late, so my teams aren’t paid on time. With Jobber, we are able to save more than 10 hours a week in completing tasks as it helps us manage and automate our important day-to-day workflows so we get the job done and get paid—faster.

Features: Quoting, scheduling and dispatching, route optimization, schedule change push notifications, time tracking, batch invoicing

Problem #2: We always go the extra mile but we can’t seem to impress our customers

Solution: Before Jobber, I’d spend most of my day playing phone tag with my clients, trying hard to keep up with their requests. I needed to try finding time to call or email clients in between, or even worse, while on a job, to get them to approve quotes, remind them about upcoming appointments, to try to collect payments, send them receipts they’ve asked for, and more. Now, with Jobber’s client hub, our clients can self-serve on many things they need: approve and sign quotes, pay deposits, check on who’s coming and when, make a payment, print receipts, or request for more work—all in just a few clicks. We’re also able to provide better customer service without the extra back-and-forth. Jobber helps us provide a positive experience for our clients that enhanced our company image, while repeat orders had become a common thing.

Features: CRM, customizable quotes and invoices, client hub, work requests, client reminders, job forms

Problem #3: Been working too hard but can’t grow my business

Solution: Before Jobber, I was so busy with my everyday tasks, always toxic at work that I can’t find time to focus on things that can help my business grow. By making my processes more efficient and by empowering my team with what they need, Jobber has allowed me to gain full control of my business, to stay on top of things, and to start scaling my business. My cash flow is now strong because I’ve made it easy for my customers to pay online, and we’ve started receiving  feedback on every job so I can now directly address any weak areas in my operations. We’re now receiving many reviews/recommendations from our happy clients, so we’re steadily building our business reputation. And ever since I’ve added Jobber’s work requests to my website and social media accounts, I get around 36 new leads on a monthly basis. Overall, not only was I able to spend more quality personal time with my family, I can now work smarter and focus on the more important things that business owners should be doing, like attracting new clients, motivating my teams, etc.

Features: Work requests, client follow-ups, Jobber Payments, reporting

 

Awards & Quality Certificates

An award given to products our B2B experts find especially valuable for companies
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.
This award is given only to top B2B products and represents the highest possible level of service. It highlights the vendor’s extensive knowledge of the industry they’re selling to and the needs of their customers.

Jobber Position In Our Categories

Bearing in mind businesses have unique business-related needs, it is only rational that they steer clear of settling on an all-in-one, “perfect” software solution. Regardless, it would be futile to try to discover such an app even among widely used software products.
The clever thing to undertake can be to list the various critical functions which require investigation including major features, pricing, skill aptitude of staff members, business size, etc. Then, you must follow through your research to a full extent. Have a look at some of these Jobber review articles and scrutinize each of the software options in your list in detail. Such detailed product research makes sure you drop unsuitable apps and pay for the one that includes all the function your company requires.

Position of Jobber in our main categories:

TOP 100

Jobber is one of the top 100 CRM Software products

TOP 3

Jobber is one of the 3 Employee Scheduling Software products

Jobber is also listed in the following subcategories:

There are well-liked and widely used applications in each software category. But are they necessarily the best fit for your company’s special wants? A popular software application may have thousands of subscribers, but does it offer what you require? For this reason, do not blindly shell out for popular systems. Read at least a few Jobber Field Service Management Software - FSM reviews and mull over the elements that you wish to have in the software such as the price, main tools, available integrations etc. Then, choose a few solutions that fit your requirements. Try out the free trials of these products, read online comments, get information from the maker, and do your investigation meticulously. This in-depth research is sure to help you choose the most excellent software platform for your organization’s special requirements.

How Much Does Jobber Cost?

Jobber Pricing Plans:

Free Trial

Core

$39/month

Connect

$129/month

Grow

$249/month

Jobber offers scalable SMB and enterprise pricing. A free 14-day trial is also available. An overview is provided below. For complete information, visit the vendor’s website.

Core – $29/month (billed annually) or $39/month (billed monthly)

  • 1 user
  • 1-on-1 product support
  • CRM
  • Quoting and invoicing
  • Scheduling and notes and attachments
  • Mobile app
  • Online payments
  • Reporting
  • Client hub

Connect – $99/month (billed annually) or $129/month (billed monthly)

  • Up to 7 users
  • Everything in the Core plan
  • Client notifications
  • Invoice follow-ups
  • Routing and GPS tracking
  • Time and expense tracking
  • Job forms
  • QuickBooks Online sync
  • Online booking

Grow – $199/month (billed annually) or $249/month (billed monthly)

  • Up to 30 users
  • Everything in the Connect plan
  • Email and postcard marketing
  • Facebook and Instagram ads
  • Task automation
  • Quote follow-ups

User Satisfaction

Positive Social Media Mentions 115
Negative Social Media Mentions 2

We realize that when you make a decision to buy Field Service Management Software - FSM it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Jobber reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Jobber. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile

Deployment

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Jobber Comparisons

Jobber user reviews

Effective app for small businesses

Read full review >
Terry
4/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 24.09.2018 Company Size: 11-50 Employees Industry: Environmental Services

Can help to expand your business

Read full review >
Sonya
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 26.08.2018 Company Size: 1-10 Employees Industry: Home Services

What are Jobber pricing details?

Jobber Pricing Plans:

Free Trial

Core

$39/month

Connect

$129/month

Grow

$249/month

Jobber offers scalable SMB and enterprise pricing. A free 14-day trial is also available. An overview is provided below. For complete information, visit the vendor’s website.

Core – $29/month (billed annually) or $39/month (billed monthly)

  • 1 user
  • 1-on-1 product support
  • CRM
  • Quoting and invoicing
  • Scheduling and notes and attachments
  • Mobile app
  • Online payments
  • Reporting
  • Client hub

Connect – $99/month (billed annually) or $129/month (billed monthly)

  • Up to 7 users
  • Everything in the Core plan
  • Client notifications
  • Invoice follow-ups
  • Routing and GPS tracking
  • Time and expense tracking
  • Job forms
  • QuickBooks Online sync
  • Online booking

Grow – $199/month (billed annually) or $249/month (billed monthly)

  • Up to 30 users
  • Everything in the Connect plan
  • Email and postcard marketing
  • Facebook and Instagram ads
  • Task automation
  • Quote follow-ups

What integrations are available for Jobber?

Jobber seamlessly integrates with your favorite apps and software so you can focus on what you do best—running your business.

  • QuickBooks Online
  • NiceJob
  • Convert
  • ResponsiBid
  • SendJim
  • Broadly
  • Square
  • PayPal
  • Stripe
  • Authorize.Net
  • Braintree
  • Fundbox
  • FundThrough

Jobber average rating:

Average score
5/5 (2 user reviews)
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Sonya

PROS: I like everything about Jobber. The layout is good and the features are easy to use. I’m sure it will make it easy to manage my cleaning business. We are a startup, but expanding quickly. I think Jobber will help us grow fast by reducing mistakes and hassles.

CONS: My only peeve is about the price which can zoom up after you add pro users as well as add-ons. But I have no complaints as the product is well worth the money invested.

Reviewed 1 year ago

Read full review >

The least favorable review

Terry

PROS: We have just started using Jobber and are not utilizing its full potential at the moment. It syncs with Quickbooks which is very useful. We aren’t currently using Jobber’s invoicing feature, but simply raise invoices in QB and sync the info with client files in Jobber. The software is ideal for small businesses. The vendor offer fast and impeccable customer support.

CONS: There are no visible drawbacks to point out. But as I mentioned earlier we have been using the software for only a short period and are taking our time to understand all the features.

Reviewed 1 year ago

Read full review >

More reviews from 2 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Effective app for small businesses

Read full review >
Terry
4/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 24.09.2018 Company Size: 11-50 Employees Industry: Environmental Services

PROS: We have just started using Jobber and are not utilizing its full potential at the moment. It syncs with Quickbooks which is very useful. We aren’t currently using Jobber’s invoicing feature, but simply raise invoices in QB and sync the info with client files in Jobber. The software is ideal for small businesses. The vendor offer fast and impeccable customer support.

CONS: There are no visible drawbacks to point out. But as I mentioned earlier we have been using the software for only a short period and are taking our time to understand all the features.

What do you think about this review? Great Poor

Can help to expand your business

Read full review >
Sonya
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 26.08.2018 Company Size: 1-10 Employees Industry: Home Services

PROS: I like everything about Jobber. The layout is good and the features are easy to use. I’m sure it will make it easy to manage my cleaning business. We are a startup, but expanding quickly. I think Jobber will help us grow fast by reducing mistakes and hassles.

CONS: My only peeve is about the price which can zoom up after you add pro users as well as add-ons. But I have no complaints as the product is well worth the money invested.

What do you think about this review? Great Poor
Reviewed By Nestor Gilbert
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