Kirona Field Service Management Review

Kirona Field Service Management
Our score: 8.0 User satisfaction: 100%

What is Kirona Field Service Management?

Kirona Field Service Management Software helps businesses and organizations from various sectors including Retail, Facilities Management, Utilities, Healthcare, Social Housing, Asset Maintenance, Local Government and more to provide their top grade services to their customers and constituents.

With Kirona Field Service Management, users are able to cover all aspects the field service management lifecycle. This includes planning and assigning tasks to field workers, scheduling, providing workers with initial instructions and updates, customer information, routes, and more. The software enables users to closely monitor their field workers and provide them updates and additional information to help them perform their tasks at the optimum level and meet customer expectations.

Kirona Field Service Management software gathers intelligence from previous transactions and derives insights to help them optimize their processes, improve field performance, and bring down costs while increasing their ROI.

Overview of Kirona Field Service Management Benefits

Frictionless Connection To Field Workers

Kirona Field Service Management Software enables you to effortlessly connect with your workers on the field. Whether it’s providing them with customer information or advising them of a new route or supplying them with new updates on their current task, Kirona Field Service Management lets you do that seamlessly and in real time.

This seamless connection to your field workers gives them a distinct advantage. Regular and real-time updates on routes, customers, and more allow them to accomplish their tasks, submit reports, and perform at an optimum level. This results in clients getting the best experience which is very good for your business.

Mobile Tracking

You need to know where your field workforce all the time. Not only that, you want them to be fully connected during working hours so that tasks are evenly distributed, allocated, and managed in real time.

Planning and Forecasting

With Kirona Field Service Management, you have access to the big picture of all your field service operations and the information you get allows you to plan well ahead in terms of fully optimizing your resources and manpower.

Performance Management

It is crucial that performance of your assets, resources, and field workers are constantly evaluated to spot inefficiencies and performance issues. Kirona Field Service Software provides you with actionable insights from tons of data, revealing root causes of service failures and inefficiencies so that you can address the problem before they impede your operations and damage your business.

Overview of Kirona Field Service Management Features

  • DRS Scheduler
  • Job Manager
  • InfoSuite
  • Planning and Forecasting
  • Customer Service and Appointments
  • Work management
  • Scheduling and Dispatch

What Problems Will Kirona Field Service Management Solve?

Scenario 1

Balfour Beatty, the multinational construction group, employs a large number of engineers within the UK to carry out mains servicing at residential and commercial properties. This process was extremely inefficient; as one operative could be required to carry out multiple jobs per day over a large geographical area; with significant time spent traveling between sites.

To improve this process Balfour Beatty has worked with Kirona to implement a fully integrated scheduling solution to enable real-time visibility and management of their mobile workforce. Since implementation, regional operatives have been able to carry out more appointments per day by maximizing schedules across the team. Travel time has been reduced and fuel costs have decreased whilst the number of jobs has increased.

Scenario 2

Ghana Vodafone, the national telecommunications company of Ghana, was looking for ways to increase efficiency, improve customer experience and remove wasted time and resources. After Implementing Kirona’s ‘Job Manager’ solution, productivity greatly improved as engineers became more accountable throughout the working day.

Field workers now spend more time working on their allocated jobs and as a result, the number of completed jobs per day has increased from 4 to around 6 or 7. In addition, there has been a 66% reduction in downtime which helps keep their customers happy because they now know that if there is a problem it will be fixed very quickly.

Scenario 3

Sandwell Metropolitan Borough Council were finding that over time, their old back-office system was becoming more and more unreliable; resulting in valuable lost time from their employee’s tight schedules. When it came to procuring a new system, they chose Kirona’s Work Hub, Dynamic Resource Scheduler and Job Manager software; to provide a reliable platform for the management of their housing repairs and maintenance service.

The new field service system ensures effective management of the complete workflow process. This has helped reduce paperwork, travel times, improved communication and allowed more jobs to be completed each day. The gathered information has also been utilized to keep tenants up-to-date with the state of repairs via a text messaging service. Overall the new system has resulted in the council saving around £32,000 per year.

Awards & Quality Certificates

An award given to products that have recently entered the market but are already becoming very popular
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

Kirona Field Service Management Position In Our Categories

Because companies have unique business requirements, it is reasonable they abstain from settling on an all-encompassing, ”best” software solution. At any rate, it is almost impossible to chance on such a software product even among popular software products. The reasonable step to do would be to list the several major functions which need analysis such as key features, packages, skill aptitude of staff members, organizational size, etc. The second step is, you must perform your research systematically. Have a look at these Kirona Field Service Management reviews and scrutinize each of the solutions in your list more closely. Such comprehensive research guarantees you drop unfit software solutions and subscribe to the system that delivers all the function you require business requires for optimal results.

Position of Kirona Field Service Management in our main categories:

Kirona Field Service Management is also listed in the following subcategories:

It is crucial to keep in mind that virtually no app in the Field Service Management Software - FSM category will be a perfect solution that can match all the needs of different company types, sizes and industries. It may be a good idea to read a few Kirona Field Service Management Field Service Management Software - FSM reviews first as specific services may excel just in a really small set of applications or be created with a really specific industry in mind. Others might operate with an intention of being simple and intuitive and as a result lack complex elements welcomed by more experienced users. You can also come across services that support a large group of customers and offer a complex feature set, however that frequently comes at a more expensive price of such a service. Be certain that you're aware of your needs so that you buy a service that provides all the features you look for.

How Much Does Kirona Field Service Management Cost?

Kirona Field Service Management Pricing Plans:

Free Trial

Quote-Based Plan

Contact Vendor

Contact Kirona for information on the Field Service Management Software’s basic and enterprise pricing packages. You may also submit a demo request to see if the software is a perfect fit for your business.

User Satisfaction

Positive Social Media Mentions 4
Negative Social Media Mentions 0

We realize that when you make a decision to buy Field Service Management Software - FSM it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Kirona Field Service Management reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Kirona Field Service Management. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.


Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based


  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Kirona Field Service Management pricing details?

Kirona Field Service Management Pricing Plans:

Free Trial

Quote-Based Plan

Contact Vendor

Contact Kirona for information on the Field Service Management Software’s basic and enterprise pricing packages. You may also submit a demo request to see if the software is a perfect fit for your business.

What integrations are available for Kirona Field Service Management?

Kirona’s software has been integrated with over 70 third-party systems, including ERP, CRM, departmental applications, EDRMS, Job Scheduling, GIS and Financial Systems.


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Reviewed By Louie Andre
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