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Service CRM Review

Service CRM
Our score: 8.0 User satisfaction: 99%

What is Service CRM?

Service CRM is a field service management software that can automate various after-sales services, helping to increase customer satisfaction and retention. Service CRM can be used to automate job scheduling, route optimization, service agreement management, invoicing, and other services making the overall business process more efficient and accurate.

Service CRM can be used in multiple industries like HVAC, electrical, plumbing, pest control, industrial maintenance, and others. It allows clients to view their service history in real-time. The software can also show the time of arrival of the service personnel and the actual time it takes for the service to be finished.

Service CRM helps service providers eliminate the need for paperwork, which can take up two hours each day while preventing duplication and loss of files.

Overview of Service CRM Benefits

Improves Customer Retention

With a faster and more accurate service processing, Service CRM can help in improving customer satisfaction in your service. The software also allows customers to track the progress of their service history and the real-time progress of their request, which builds up trust. Service CRM also gives freedom to your customers to book their service requests 24/7.  Since the whole process is automated, you do not need to do anything on your end. They can do the booking on their own without your intervention. 

Saves Time

Service CRM does away with the need for paperwork which can save as much as 2 hours each day. Without the messy paperwork, there is no chance for lost data and duplication. Moreover, by automating processes like route optimization and job scheduling, Service CRM can enhance accuracy since there is no chance of human errors in the process.

Faster Processing

Service CRM automates various after-sales processes including route optimization, job scheduling,  service agreement management, and invoicing. The automation makes for faster processing time and better efficiency.  Service CRM software, for instance, can track jobs efficiently and accurately. It also keeps field resources on track and on time. The Mobile Service CRM Software for Job Management provides a detailed and easy view of job status (started, scheduled, en route), date and time of Job processing and completion. This way, it provides you with a faster and overall better service. The software can enhance your professionalism and build up your image.

Overview of Service CRM Features

  • Service Agreements
  • Field Engineer on Map
  • Quoting
  • Job Management
  • Inventory
  • Customization
  • EMI Management
  • Invoicing and Payment
  • Email and SMS Notification
  • White Label Branding
  • Work Offline 

What Problems Will Service CRM Solve?

1) Centralized Customer Data

A businessman will keep all the details of the customers in one place digitally. You will be able to keep a record of every phone call, fresh data, email, contract, purchase details, etc. in one place. Your team can access the information and update it easily. CRM solution provides you with database backups regularly because data is stored on the cloud server.

2) Improve Customer Relationship and Create Customer Retention

CustomerService CRM Software allows you to organize all customer-related operations marketing, invoicing, selling, customer complaint solving services, etc. which help to create customer retention. Being able to understand what your customer exactly wants from you and you can easily transfer your best services to the customer.

3) Employee Job Scheduling and Job Tracking

Most businessmen failed to maintain the job scheduling of their employees effectively. But Service CRM Software gives you the benefit of analyzing the performance of the employees. You can assign the task, schedule the job, track the job and develop smart strategies for your employees. The CRM solution helps to compare who is closing the most or the least of the company’s details. l as the client themselves. Field service management software brings several features like easy job scheduling, work order management, increased customer relationship management, customer data access tasks automation, transparent stock visibility, decreased cost and time and more.

Awards & Quality Certificates

An award given to products that have recently entered the market but are already becoming very popular
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

Service CRM Position In Our Categories

Since businesses have particular business-related wants, it is reasonable that they steer clear of paying for an all-encompassing, ideal business application. Needless to say, it would be almost impossible to chance on such a software solution even among well-known software systems. The best step to do can be to set down the different major functions that demand deliberation such as major features, budget, technical skill aptitude of staff members, company size, etc. The second step is, you must follow through your research thoroughly. Browse through some of these Service CRM reviews and scrutinize each of the applications in your list more closely. Such all-encompassing product research guarantees you weed out ill-fitting software products and subscribe to the system which meets all the tools your business requires.

Position of Service CRM in our main categories:

TOP 500

Service CRM is one of the top 500 CRM Software products

Service CRM is also listed in the following subcategories:

It is crucial to realize that virtually no software in the Field Service Management Software - FSM category will be an ideal solution that can match all the goals of different company types, sizes and industries. It may be a good idea to read a few Service CRM Field Service Management Software - FSM reviews first as specific services can excel just in a very narrow group of applications or be created with a really specific type of industry in mind. Others may work with an idea of being easy and intuitive and as a result lack complex functions desired by more experienced users. There are also services that support a broad group of users and give you a powerful feature set, but this in most cases comes at a more expensive cost of such a service. Make sure you're aware of your needs so that you select a software that offers exactly the features you look for.

How Much Does Service CRM Cost?

Service CRM Pricing Plans:

Free Trial

Simple

Contact Vendor

Modern

Contact Vendor

Advance

Contact Vendor

Service CRM offers three quote-based enterprise pricing plans available to customers upon request. 

Simple – By quote

  • Customize Reports
  • Multi-user
  • Service Engineer Management
  • EMI Management
  • SMS/Email Integration
  • Job Management
  • Service Reminders
  • Inventory Management
  • AMC Management
  • Service Contract

Modern – By quote

  • Unlimited Users / Field Engineers
  • Payment through App
  • Send Invoice Onsite
  • Create Quotation On-Site
  • Works even Offline
  • Field Engineer on Map / Tracking
  • Capture Customer Signature
  • Capture Offsite Photos
  • Separate App for Admin & Field Engineer
  • Separate Client App
  • Completely White Labeled App
  • Android Mobile App
  • SMS/Email Integration
  • Customize Reports
  • Multi User
  • Field Engineer Management
  • EMI Management
  • Job Management
  • Service Reminders
  • Inventory Management
  • AMC Management
  • Service Contract
  • Dashboard with business stats

Advanced – By quote

  • Unlimited Users / Field Engineers
  • Payment through App
  • Send Invoice Onsite
  • Create Quotation On-Site
  • Works even Offline
  • Field Engineer on Map / Tracking
  • Capture Customer Signature
  • Capture Offsite Photos
  • Separate App for Admin & Field Engineer
  • Separate Client App
  • White Labeled iPhone App
  • White Labeled Android App
  • Android Mobile App
  • SMS/Email Integration
  • Customize Reports
  • Multi-user
  • Field Engineer Management
  • EMI Management
  • Job Management
  • Service Reminders
  • Inventory Management
  • AMC Management
  • Service Contract
  • iPhone App
  • Dashboard with business stats

User Satisfaction

Positive Social Media Mentions 119
Negative Social Media Mentions 1

We realize that when you make a decision to buy Field Service Management Software - FSM it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Service CRM reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Service CRM. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Service CRM Comparisons

What are Service CRM pricing details?

Service CRM Pricing Plans:

Free Trial

Simple

Contact Vendor

Modern

Contact Vendor

Advance

Contact Vendor

Service CRM offers three quote-based enterprise pricing plans available to customers upon request. 

Simple – By quote

  • Customize Reports
  • Multi-user
  • Service Engineer Management
  • EMI Management
  • SMS/Email Integration
  • Job Management
  • Service Reminders
  • Inventory Management
  • AMC Management
  • Service Contract

Modern – By quote

  • Unlimited Users / Field Engineers
  • Payment through App
  • Send Invoice Onsite
  • Create Quotation On-Site
  • Works even Offline
  • Field Engineer on Map / Tracking
  • Capture Customer Signature
  • Capture Offsite Photos
  • Separate App for Admin & Field Engineer
  • Separate Client App
  • Completely White Labeled App
  • Android Mobile App
  • SMS/Email Integration
  • Customize Reports
  • Multi User
  • Field Engineer Management
  • EMI Management
  • Job Management
  • Service Reminders
  • Inventory Management
  • AMC Management
  • Service Contract
  • Dashboard with business stats

Advanced – By quote

  • Unlimited Users / Field Engineers
  • Payment through App
  • Send Invoice Onsite
  • Create Quotation On-Site
  • Works even Offline
  • Field Engineer on Map / Tracking
  • Capture Customer Signature
  • Capture Offsite Photos
  • Separate App for Admin & Field Engineer
  • Separate Client App
  • White Labeled iPhone App
  • White Labeled Android App
  • Android Mobile App
  • SMS/Email Integration
  • Customize Reports
  • Multi-user
  • Field Engineer Management
  • EMI Management
  • Job Management
  • Service Reminders
  • Inventory Management
  • AMC Management
  • Service Contract
  • iPhone App
  • Dashboard with business stats

What integrations are available for Service CRM?

Service CRM offers web services that enable integration with third-party software and application.

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Reviewed By Jenny Chang
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