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OnTime 360 Review

OnTime 360
Our score: 7.0 User satisfaction: N/A

What is OnTime 360?

OnTime 360 is a cost-effective and time-saving delivery management software equipped with powerful tools and features for courier companies. It is designed to meet the time-sensitive demands of a delivery business such as a dispatching service, messenger, courier, carrier, and freight broker.

The courier software solution is fully cloud-based so you won’t have to do any installation work. It also eliminates the risks of losing data from a fried hard drive or broken computer. This guarantees data protection and management.

It has a smart client technology and broad mobile device and carrier support for all levels of users in your company including the owners, managers, couriers, messengers, drivers, dispatchers, customer service representatives, and customers. OnTime 360 also offers technical support and QuickBooks integration.

Overview of OnTime 360 Benefits

OnTime360 includes a wide array of features and benefits for all its user types. Here are some of the core functions of the software:

Ultimate management control for owners and managers

Oversee your team’s tasks and choose specific permissions a member can access the user management feature. Cut down time by utilizing automated timesheets and managing wages efficiently so you will have more time to handle high-level operations. The Smart Client technology also lets you work both online and offline so you won’t meet any hitches when there are Internet connectivity issues.

Vehicle maintenance is crucial to your business. You will receive alerts when a vehicle has reached a scheduled date or mileage wherein maintenance is required. Additionally, you can also track and manage all orders in your system through searching, sorting, and filtering. All addresses where your company has delivered to or picked from is saved so you can provide customers in the same area with real-time pricing quotes. This also configures routes for a scheduled or routine pickup.

When it comes to your invoice and payment management, OnTime 360 seamlessly integrates with your QuickBooks accounting information. Invoices can be generated automatically to save time. Meanwhile, you can set pricing formulas for different options and services which are calculated by the system and then given to the dispatcher. Other pricing configurations include maintaining your charges to customers and wages to subcontractors and dispatchers.

Streamline operations for dispatchers and customer service representatives

A user-friendly interface design reduces the learning curve for your dispatchers and CSRs. This lets you easily view real-time information on where drivers so you can make informed decisions in assigning new orders. You will have multiple methods of communications through internal messaging, text, or email in case voice communication is not possible between the driver and dispatcher.

The courier software solution centralizes unique customer needs with comprehensive order entry tools. You can also view and edit information through the common interface for a shipment or package. Color coding is used for quickly identifying which orders are impending or past due. There is also a robust wage calculation tool where the user can clock in and clock out to accurately track the orders they processed, the time they logged, and the distance they have driven.

Robust on-the-go tools for drivers, messengers, and couriers

Drivers, messengers, and couriers are always on the go. Hence, their phone is a vital device for communication. OnTime 360 has a Wide Mobile Device Support feature which means it’s compatible with any device. For those who are non-smartphone users, they can still integrate the system with its WAP Device Support. In case of unreliable cellular service in some locations, drivers can still work without internet connection. Its global database helps drivers search for the customer quickly both online and offline.

An assigned order queue (direct assignment, unassigned order, and route stops) improves efficiency. There is an automatically-generated POD for drivers using the order information. As requested by the customer, the driver can use their mobile device for COD and Digital Signature Capture in real time. Other features such as GPS, time clock, and barcode scanning are available.

Convenient assistance for customers

Providing a convenient and effective service to your customers is vital for growing your delivery business. The software has a tool called Customer Web Portal. This is where your customers can input their own personal address books. They can also see enter their order, view their order history, and access dispatching tools. The website is customizable to your branding design and existing layout with its ASP.NET Master Page technology.

Give your customers the control to dispatch on their own and view the status of their orders in a timely fashion. They can also print their own waybills, bills of lading, and shipping labels which saves you and your customer’s time as they no longer have to contact your company for it.

Overview of OnTime 360 Features

  • Management App
  • Work Offline
  • Vehicle Management
  • Dispatching App for Customer Service Representatives and Dispatchers
  • Mobile App for Drivers
  • Route and Presence Scheduling
  • Tracking and Tracing
  • Location Management
  • Tracking View
  • User Management
  • Customer Management
  • Zone and Postal Code Management
  • Customer Web Portal
  • Real-Time System Access
  • Customer Support
  • Custom Site
  • Price Set
  • Reporting
  • Price Modifier
  • Billing Management
  • Quick Search
  • Import Data
  • Dimensional Weight
  • Custom User Designed Fields
  • International Support
  • Quick Quotes
  • API
  • Workflow Designer
  • User-Friendly Interface
  • Driver Tracking
  • QuickBooks Integration
  • Order Entry
  • Messaging
  • Mobile Device Support
  • WAP Device Support for Non-Smartphone
  • Smartphone Support
  • Windows Mobile Support
  • Stylus and Finger Capability
  • Time Clock
  • Status Color Coding
  • Auto-Complete Data Entry
  • Geocoding
  • Zip Code-Based Mileage
  • Two-Location Distance
  • User Workload Control
  • Unassigned Queue
  • Assignment Queue
  • POD Entry
  • Customer Lookup
  • COD
  • Digital Signature Capture
  • Barcode Scanning
  • GPS
  • Custom Home Screen
  • Real-Time Data Access
  • Customer Self-Dispatching
  • Shipping Labels
  • Waybills
  • Bills of Lading
  • Address Book

OnTime 360 Position In Our Categories

Because businesses have unique business-related demands, it is prudent they avoid buying a one-size-fits-all, “perfect” business program. Needless to say, it is almost impossible to pinpoint such application even among sought-after software solutions. The best step to do would be to make a list of the several main functions which necessitate scrutiny like key features, budget, skill levels of staff members, organizational size, etc. Then, you should perform the research through and through. Read these OnTime 360 reviews and check out the other software products in your list more closely. Such well-rounded research ascertains you circumvent unfit applications and select the system which delivers all the benefits you require business requires to realize efficiency.

Position of OnTime 360 in our main categories:

TOP 500

OnTime 360 is one of the top 500 Business Process Management Software products

TOP 500

OnTime 360 is one of the 500 Project Management Software products

OnTime 360 is also listed in the following subcategories:

It is crucial to note that virtually no service in the Field Service Management Software - FSM category is a perfect solution that can match all the needs of all business types, sizes and industries. It may be a good idea to read a few OnTime 360 Field Service Management Software - FSM reviews first as some solutions might excel just in a very small set of applications or be prepared with a very specific industry in mind. Others may work with a goal of being simple and intuitive and consequently lack advanced functionalities desired by more experienced users. You can also find solutions that cater to a wide group of customers and give you a complex feature toolbox, but this usually comes at a more significant price of such a solution. Be certain that you're aware of your requirements so that you get a solution that offers all the functionalities you search for.

How Much Does OnTime 360 Cost?

OnTime 360 Pricing Plans:

Free Trial

Standard

$34.95/month

Professional

$99.95/month

Enterprise

$199.95

OnTime 360 offers three enterprise pricing packages. All of them include a 30-day satisfaction guarantee for a new account. There is no contract and no long-term commitments required. The site has a calculator for an estimated amount of how much you can save using the system. Additionally, they include the following basic features:

  • Dispatching
  • Order entry
  • Messaging
  • Pricing
  • Tracking
  • OnTime Mobile app
  • Unlimited customer records
  • Online and offline usage
  • Unlimited email technical support

Standard – $34.95/month

  • 2 users
  • All basic features
  • Built-in report customization
  • GPS support
  • Unlimited professional geocoding
  • All editions of OnTime Mobile app
  • GPS user tracking
  • Barcode scanning support for OnTime mobile
  • Unlimited email and telephone technical support

Professional – $99.95/month

  • 6 users
  • All basic and standard features
  • Custom invoice for generating, sending, and posting
  • Employee time clock
  • Route stop scheduling
  • Route stop pricing
  • Payroll compensation reports
  • QuickBooks integration

Enterprise – $199.95

  • 13 users
  • All basic, standard, and professional features
  • API
  • Analytics access
  • Vehicle management
  • Report authoring environment
  • OnTime Web Services
  • Customer Web Portal:
    • Order entry
    • Order tracking
    • Order history
    • Personal address book
    • Shipping labels
    • Data export
  • HIPAA-Compliant features
  • OnTime account and other software connection
  • Secondary MS SQL Server Replication

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Field Service Management Software - FSM it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and OnTime 360 reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with OnTime 360. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile

Deployment

  • Cloud Hosted
  • On Premise
  • Open API

Language Support

  • English

Pricing Model

  • Monthly payment

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are OnTime 360 pricing details?

OnTime 360 Pricing Plans:

Free Trial

Standard

$34.95/month

Professional

$99.95/month

Enterprise

$199.95

OnTime 360 offers three enterprise pricing packages. All of them include a 30-day satisfaction guarantee for a new account. There is no contract and no long-term commitments required. The site has a calculator for an estimated amount of how much you can save using the system. Additionally, they include the following basic features:

  • Dispatching
  • Order entry
  • Messaging
  • Pricing
  • Tracking
  • OnTime Mobile app
  • Unlimited customer records
  • Online and offline usage
  • Unlimited email technical support

Standard – $34.95/month

  • 2 users
  • All basic features
  • Built-in report customization
  • GPS support
  • Unlimited professional geocoding
  • All editions of OnTime Mobile app
  • GPS user tracking
  • Barcode scanning support for OnTime mobile
  • Unlimited email and telephone technical support

Professional – $99.95/month

  • 6 users
  • All basic and standard features
  • Custom invoice for generating, sending, and posting
  • Employee time clock
  • Route stop scheduling
  • Route stop pricing
  • Payroll compensation reports
  • QuickBooks integration

Enterprise – $199.95

  • 13 users
  • All basic, standard, and professional features
  • API
  • Analytics access
  • Vehicle management
  • Report authoring environment
  • OnTime Web Services
  • Customer Web Portal:
    • Order entry
    • Order tracking
    • Order history
    • Personal address book
    • Shipping labels
    • Data export
  • HIPAA-Compliant features
  • OnTime account and other software connection
  • Secondary MS SQL Server Replication

What integrations are available for OnTime 360?

The OpenTime API lets you connect your OnTime account to other software systems on the internet. Visit their website or contact technical support for more information. OnTime 360 also offers a direct and comprehensive integration to the following:

  • QuickBooks
  • Microsoft Excel
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Reviewed By Jenny Chang
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