ServiceWorks Review

ServiceWorks makes field service management simple and easy with its comprehensive tools that provide end to end solutions. It offers a portal that can handle main concerns when it comes to service, retail, and delivery. Here are some of the benefits that ServiceWorks has to offer:

Accessible Customer Data

ServiceWorks allow its users to have access to customer data from any device regardless of location. Competent and complete service can be provided anytime and anywhere. Users can manage everything on-the-go.

Ease of Use

Users can easily use all ServiceWorks features and tools through its simple, direct, and intuitive dashboard. All tools can be utilized, regardless if the user is on mobile or desktop. Users will not have a hard time trying to understand the interface. Work can be done without the need for prior training. Communication can easily be automated where timely notifications and even late payment reminders are sent to interested parties. In addition, users can easily schedule jobs via a built-in calendar or the job order itself. The two-way option makes looking for available slots and schedules easier and faster.

Easy Online Payment

End-to-end tools are available for users and customers for the speedy, competent, and reliable processing of online payment. Users can even save cards for future billing via Auth.Net. The drafting, creation, and sending of estimates can all be done through ServiceWorks. It even has automation tools for estimate reminders. It also has an invoice tool that allows users to email or print bulk invoices. They can also keep track of pending payments in real-time.

Accurate Device Tracking

ServiceWorks allows its users to scan, update, and track devices in the field. Through this, a faithful inventory of all essential devices can be always at hand. It’s GPS tracking tool allows users to see their team’s location in real-time. This way, customers can be duly updated when it comes to the ETA of field men. Users can even save actual routes for reference and future use. This works hand in hand with the software’s nifty route optimization tool that allows users to assign new work near jobs that were already scheduled. Productivity and convenience are easily boosted.

Streamlined Data Management

Users can access any files outside of ServiceWorks. They can also attach it to their accounts. ServiceWorks makes it a point that an organized record of all necessary files and data are kept in one place. ServiceWorks also offers data back-up. Hence, its users can rest assured that all their data are protected and completely secure. In addition, ServiceWorks offers a robust and easy-to-use calendar. Users can schedule and assign jobs in a click. Drag-and-Drop options make it significantly faster and easy to work with. ServiceWorks has a tool that allows for eSignatures. Users can instantly fill any document, agreement or contract.