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ServiceWorks Review

ServiceWorks
Our score: 8.0 User satisfaction: 97%

What is ServiceWorks?

ServiceWorks is a robust field management software that offers a comprehensive set of tools for dispatch, scheduling, point of sale, inventory, real-time tracking, and accounting to service, retail, and delivery businesses. It has an end-to-end solution for businesses that wish to boost productivity. It also offers reports and analytics tools.

ServiceWorks unifies all core business functions by providing real-time customer engagement, mobility, and automated customer feedback. It allows for multi-location inventory and offers a centralized purchasing order system. It even has a route optimization feature and a tracking tool that allow users to monitor their drivers. It also provides an automated ETA calculator. ServiceWorks also provides custom notifications via SMS, email, and Robocall. It integrates with QuickBooks and can seamlessly work with third-party e-commerce apps.

ServiceWorks has particular modules for personal chef services, home care services, pet care services, beauty services, home delivery, flower/cake delivery, furniture delivery, handyman services, computer services, and party services. It also offers enterprise packages for appliance and HVAC maintenance, food service, cleaning services, pest control services, auto repair, aviation maintenance, fleet service, plumbing, and electrical services, repair and installation, lawn and landscape services, pool and spa services, and health and fitness. Pricing is dependent on a user’s industry. It’s available for as low as $19.99/user.

Overview of ServiceWorks Benefits

ServiceWorks makes field service management simple and easy with its comprehensive tools that provide end to end solutions. It offers a portal that can handle main concerns when it comes to service, retail, and delivery. Here are some of the benefits that ServiceWorks has to offer:

Accessible Customer Data

ServiceWorks allow its users to have access to customer data from any device regardless of location. Competent and complete service can be provided anytime and anywhere. Users can manage everything on-the-go.

Ease of Use

Users can easily use all ServiceWorks features and tools through its simple, direct, and intuitive dashboard. All tools can be utilized, regardless if the user is on mobile or desktop. Users will not have a hard time trying to understand the interface. Work can be done without the need for prior training. Communication can easily be automated where timely notifications and even late payment reminders are sent to interested parties. In addition, users can easily schedule jobs via a built-in calendar or the job order itself. The two-way option makes looking for available slots and schedules easier and faster.

Easy Online Payment

End-to-end tools are available for users and customers for the speedy, competent, and reliable processing of online payment. Users can even save cards for future billing via Auth.Net. The drafting, creation, and sending of estimates can all be done through ServiceWorks. It even has automation tools for estimate reminders. It also has an invoice tool that allows users to email or print bulk invoices. They can also keep track of pending payments in real-time.

Accurate Device Tracking

ServiceWorks allows its users to scan, update, and track devices in the field. Through this, a faithful inventory of all essential devices can be always at hand. It’s GPS tracking tool allows users to see their team’s location in real-time. This way, customers can be duly updated when it comes to the ETA of field men. Users can even save actual routes for reference and future use. This works hand in hand with the software’s nifty route optimization tool that allows users to assign new work near jobs that were already scheduled. Productivity and convenience are easily boosted.

Streamlined Data Management

Users can access any files outside of ServiceWorks. They can also attach it to their accounts. ServiceWorks makes it a point that an organized record of all necessary files and data are kept in one place. ServiceWorks also offers data back-up. Hence, its users can rest assured that all their data are protected and completely secure. In addition, ServiceWorks offers a robust and easy-to-use calendar. Users can schedule and assign jobs in a click. Drag-and-Drop options make it significantly faster and easy to work with. ServiceWorks has a tool that allows for eSignatures. Users can instantly fill any document, agreement or contract.

Overview of ServiceWorks Features

  • Customer Management
  • Work Order Management
  • Field Service Management
  • Built-In Point of Sale
  • Order management
  • Inventory management
  • Dispatch and delivery management
  • Invoicing
  • Payment Processing
  • Analytics and Reports

What Problems Will ServiceWorks Solve?

Problem #1: Complicated Management

Things can get confusing and overwhelming when it comes to daily field service management. ServiceWorks solved this through the provision of a dashboard that allows users to manage concerns through simple clicks. Tasks can be automated together with the instant creation of invoice, route planning, schedules, and estimates. Users will get to save hours of having to do manual work.

Problem #2: Weak Customer Relationship

Delays and scheduling error keep customers from coming back. ServiceWorks solved this by providing tools to cater to customer satisfaction. It has notification features that allow two-way communication where customers can give feedback.

 Problem #3: Revenue Increase

Keeping track of revenue can be daunting given the huge amount of data that requires analysis and insight. ServiceWorks solved this concern by providing business intelligence and analytics. Users can transparently see data and monitor business performance. Critical decisions can be made anytime and anywhere as this tool is accessible in any device.

Awards & Quality Certificates

An award given to products that have recently entered the market but are already becoming very popular
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

ServiceWorks Position In Our Categories

Keeping in mind companies have their own business demands, it is prudent that they steer clear of choosing an all-encompassing, ideal solution. Nevertheless, it would be almost impossible to try to pinpoint such application even among widely used software systems. The clever thing to do should be to write the several major aspects which require research such as crucial features, budget, technical skill competence of staff members, business size, etc. Then, you must double down on the research systematically. Go over some ServiceWorks evaluations and check out the other software products in your shortlist more closely. Such all-encompassing product investigation makes sure you steer clear of unsuitable software products and subscribe to the one which delivers all the function you require business requires for success.

Position of ServiceWorks in our main categories:

ServiceWorks is also listed in the following subcategories:

Since each organization has specific business requirements, it is prudent for them to refrain from looking for a one-size-fits-all ideal software application. Needless to say, it would be futile to try to find such a system even among market-leading software applications. The smart thing to do would be to jot down the various essential factors that need consideration such as required features, finances, skill levels of workers, company size etc. Then, you should do your homework thoroughly. Read some ServiceWorks Field Service Management Software - FSM reviews and look into each of the other apps in your shortlist in detail. Such comprehensive homework can ensure you discard ill-fitting systems and zero in on the app that presents all the elements you need for business success.

How Much Does ServiceWorks Cost?

ServiceWorks Pricing Plans:

Free Trial

Basic

$15/month

Standard

$35/month

Professional

$95/month

Premium

$195/month

Basic

$29.99/tech

Standard

$24.99/tech

Professional

$19.99/tech

Premium

$15.99/tech

ServiceWorks offers four plans for two variations. Enterprise pricing is also available. All plans include all features.

For cleaning service, pool service, pest control, and lawn care.

Basic – $15/month

  • Up to 2 users
  • $0.20 per job

Standard – $35/month

  • Up to 5 users
  • $0.15 per job

Professional – $95/month

  • Up to 10 users
  • $0.10 per job

Premium – $195/month

  • Unlimited users
  • $0.05 per job

For electrical and plumbing. Also, for appliance installation, maintenance, and repair.

Basic – $29.99/tech

  • 1 user

Standard – $24.99/tech

  • 2 to 5 users

Professional – $19.99/tech

  • 6 to 10 users

Premium – $15.99/tech

  • Over 10 users

User Satisfaction

Positive Social Media Mentions 27
Negative Social Media Mentions 2

We realize that when you make a decision to buy Field Service Management Software - FSM it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and ServiceWorks reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with ServiceWorks. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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ServiceWorks Comparisons

ServiceWorks user reviews

Best Software Ever

Read full review >
Anonymous Reviewer
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 22.07.2019 Company Size: 1-10 Employees Industry: Consumer Services

What are ServiceWorks pricing details?

ServiceWorks Pricing Plans:

Free Trial

Basic

$15/month

Standard

$35/month

Professional

$95/month

Premium

$195/month

Basic

$29.99/tech

Standard

$24.99/tech

Professional

$19.99/tech

Premium

$15.99/tech

ServiceWorks offers four plans for two variations. Enterprise pricing is also available. All plans include all features.

For cleaning service, pool service, pest control, and lawn care.

Basic – $15/month

  • Up to 2 users
  • $0.20 per job

Standard – $35/month

  • Up to 5 users
  • $0.15 per job

Professional – $95/month

  • Up to 10 users
  • $0.10 per job

Premium – $195/month

  • Unlimited users
  • $0.05 per job

For electrical and plumbing. Also, for appliance installation, maintenance, and repair.

Basic – $29.99/tech

  • 1 user

Standard – $24.99/tech

  • 2 to 5 users

Professional – $19.99/tech

  • 6 to 10 users

Premium – $15.99/tech

  • Over 10 users

What integrations are available for ServiceWorks?

ServiceWorks integrates with the following third-party apps:

  • Authorize.Net
  • Shopify
  • QuickBooks Online
  • QuickBooks Desktop
  • Square
  • Service Power
  • Service Bench
  • Google Maps
  • Hubspot

ServiceWorks average rating:

Average score
5/5 (1 user reviews)
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Anonymous Reviewer

PROS: Its a comprehensive tool and helped me track my team members efficiently. I could add custom form checklist to supervise the quality of my team members work. It easily syncs with Quickbook desktop which I couldn't find any many other software. And the best part is that the Mobile App works even when there is no internet connectivity. It can sync my team's work as soon as there are signal.

CONS: Nothing was a problem. Plus the ServiceWorks team delivers what I ask for. They even created many customized reports just for me.

Reviewed 7 months ago

Read full review >

The least favorable review

Anonymous Reviewer

PROS: Its a comprehensive tool and helped me track my team members efficiently. I could add custom form checklist to supervise the quality of my team members work. It easily syncs with Quickbook desktop which I couldn't find any many other software. And the best part is that the Mobile App works even when there is no internet connectivity. It can sync my team's work as soon as there are signal.

CONS: Nothing was a problem. Plus the ServiceWorks team delivers what I ask for. They even created many customized reports just for me.

Reviewed 7 months ago

Read full review >

More reviews from 1 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Best Software Ever

Read full review >
Anonymous Reviewer
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 22.07.2019 Company Size: 1-10 Employees Industry: Consumer Services

PROS: Its a comprehensive tool and helped me track my team members efficiently. I could add custom form checklist to supervise the quality of my team members work. It easily syncs with Quickbook desktop which I couldn't find any many other software. And the best part is that the Mobile App works even when there is no internet connectivity. It can sync my team's work as soon as there are signal.

CONS: Nothing was a problem. Plus the ServiceWorks team delivers what I ask for. They even created many customized reports just for me.

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Reviewed By Nestor Gilbert
Page last modified
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