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Setmore Review

Setmore
Our score: 9.0 User satisfaction: 90%

What is Setmore?

Setmore is a reliable online scheduling software that performs perfectly on every device. The platform is highly acclaimed because of its effectiveness in online booking, scheduling, payments, engagements, and even automation. Many of its users describe it as a meritorious software that helps in attracting customers and turning them into regulars.

Setmore is specifically built for small business, solopreneurs, community organizations, NGO looking for an effective way of connecting to online customers. It offers a comprehensive set of administrative features and is completely user-friendly on your client side hence it offers them a stress-free experience. With a reputation like this, Setmore will very likely help you sharpen your brand image and at the same time take control of your appointments.

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Overview of Setmore Benefits

Setmore offers a premium scheduling tool that gives your client the ability to book appointments. On the other hand your staff is given the ability to effectively manage these appointments. The scheduling tool has convenient features including text reminders and mobile scheduling which work in a protagonist manner to deliver exceptional services. For every booked, canceled, or rescheduled appoint, Setmore automatically sends an alert via SMS or email.

One unique feature that you will appreciate is the hassle-free connectivity presented by Setmore. The platform integrates with your Facebook page or the website and give your client the freedom to self-book appoints directly via the social media platforms. This coupled with the laudable Setmore website widgets make the online booking easy and save you a lot of time. Other integrations worth mention include WordPress, MailChimp, among other business integrations.

Moreover, Setmore includes a payment processing feature that makes online card processing a breeze. It makes it easy for all your clients to finalize their appointment booking thus eliminating all payment problems.

The epitome of Setmore splendid operation is its instant customer service. This is an absolute key aspect and when combined with its easy functionality there is no denying, this software in only second to none in its category.

If looking for a service that will help you manage appointments effectively, look no further than Setmore.

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Overview of Setmore Features

  • Scheduling
  • Reviews
  • Website widget
  • Recurring appointments
  • 2way calendar sync
  • Appointment and classes
  • Text reminders
  • Email reminders
  • Online payments
  • Integrations
  • Facebook booking
  • iOS and Android app

Setmore Position In Our Categories

Since businesses have unique business-related requirements, it is reasonable that they steer clear of going for a one-size-fits-all, ”best” business program. Nonetheless, it would be hard to chance on such an app even among well-known software products. The practical thing to undertake is to write the various main factors that entail scrutiny such as key features, price plans, skill competence of the employees, company size, etc. Thereafter, you should do the research systematically. Go over these Setmore analyses and check out each of the software systems in your list in detail. Such well-rounded research ascertain you avoid poorly fit apps and buy the one that delivers all the aspects your business requires.

Position of Setmore in our main categories:

TOP 10

Setmore is one of the top 10 Online Booking Systems products

Every business is different, and can need a particular type of Online Booking Systems solution that will be fit for their business size, type of clients and staff and even individual industry they deal with. You should not count on locating an ideal solution that will be suitable for each company no matter what their background is. It may be a good idea to read a few Setmore Online Booking Systems reviews first and even then you should keep in mind what the software is supposed to do for your business and your employees. Do you need a simple and straightforward solution with just elementary functions? Will you really use the advanced functionalities needed by pros and big enterprises? Are there any specific tools that are especially practical for the industry you operate in? If you ask yourself these questions it is going to be much easier to find a solid app that will match your budget.

How Much Does Setmore Cost?

Setmore Pricing Plans:

Free Trial

Free Plan

Free

Pro

$9/month

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What are Setmore pricing details?

Setmore Pricing Plans:

Free Trial

Free Plan

Free

Pro

$9/month

Setmore offers Free & Pro plans. Here are its inclusions.

Free Plan – Free

  • Up to 4 users
  • Unlimited appointments
  • iOS & Android app
  • 100 Email reminders per month
  • Payments With Square

Pro – $9/user/month for monthly billing ($5/user/month for annual billing)

  • Unlimited appointments
  • iOS & Android app
  • SMS reminders
  • Email reminders
  • Customized notifications
  • Recurring appointments
  • Custom Booking Page with a unique URL

User Satisfaction

Positive Social Media Mentions 19
Negative Social Media Mentions 2

We realize that when you choose to purchase a Online Booking Systems it’s crucial not only to learn how professionals score it in their reviews, but also to check if the real people and enterprises that bought these solutions are actually satisfied with the product. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Setmore reviews across a vast range of social media sites. The data is then displayed in an easy to understand way indicating how many people had positive and negative experience with Setmore. With that information available you will be ready to make an informed buying choice that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Free
  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for Setmore?

Setmore integrates with the following business systems and applications:

  • Facebook
  • Instagram
  • Slack
  • Wordpress
  • Weebly
  • Joomla
  • Google calendar
  • Outlook calendar
  • MailChimp
  • Zendesk
  • Salesforce
  • Zapier
  • Google Analytics
  • Constant Contact

and more!

Setmore User Reviews

Setmore average rating:

Average score
4.3/5 (14 user reviews)
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

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The most favorable review

Duane

PROS: Setmore is an easy-to-use software that allows seamless communication among business heads, colleagues, and clients.

CONS: Setmore has to take much time to send out reminder emails to customers.

Reviewed 4 years ago

Read full review >

The least favorable review

Delta

PROS: Setmore has an intuitive interface that makes the booking process much easier and more fun. Its menu options and settings are properly placed and come with clear instructions. The tool also lets us create a hosted scheduling page that is easy to understand —no technical background required. What’s more exciting is we can also integrate the calendar into our website to make things much easier for our clients and us.

CONS: I have everything I need on this tool, but it would be nice if they will adjust the entire design to match our unique needs or a particular event. The pricing models seem okay, but its premium version looks a bit expensive compared to other tools of its kind.

Reviewed 5 years ago

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More reviews from 14 actual users:

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Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Dependable and versatile booking tool

Read full review >
Jarod
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 18.11.2021 Company Size: More than 100 Employees Industry: N/A

PROS: I love the experience of using this tool. It comes with a clean and intuitive design. The menu options and layout are easy to navigate. It is never difficult to schedule an appointment with the tool. Also, I like that I can connect Setmore with my calendar apps on my devices. What I like most about this software is that it allows me to accept client payments through credit cards.

CONS: In my case, I couldn’t think of anything to say to dislike this tool. However, my main concern will be for users who have little to no technical background or have issues with an internet connection. This software can be a bit tricky for them. Also, there’s a chance that you may send out ads messages to people who don’t want to do business with you. Remember, you won’t be making transactions through phone calls, but online.

What do you think about this review?

Great Poor

Free program with excellent features

Read full review >
Alford
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 18.10.2021 Company Size: 11-50 Employees Industry: N/A

PROS: Setmore is a fantastic tool to set appointments, and its integrations are excellent. Feels like you are using paid features on a free tool. We use the program to offer demos and freelance job requests that needs payments. Unlock the premium, and you’ll enjoy more helpful functionalities.

CONS: Since it is hosted on an external server, there are no desktop apps available. We have to launch it on a browser to make use of it. We wish they provide apps to download or something we can use offline. But overall, Setmore is great—whether you’re using the free or premium version.

What do you think about this review?

Great Poor
Show More User Reviews (14)

Booking is as easy as 1,2,3

Read full review >
Rod
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 15.10.2021 Company Size: 11-50 Employees Industry: N/A

PROS: Setmore is a very nice system for booking appointments. The integration with Infusionsoft is helpful in automatically importing client contacts.

CONS: The free version has issues with Infusionsoft integration. Although it allows importing contacts to Infusionsoft, the contacts are blocked from receiving welcome emails.

What do you think about this review?

Great Poor

Makes connection easy

Read full review >
Duane
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 13.10.2021 Company Size: More than 100 Employees Industry: Environmental Services

PROS: Setmore is an easy-to-use software that allows seamless communication among business heads, colleagues, and clients.

CONS: Setmore has to take much time to send out reminder emails to customers.

What do you think about this review?

Great Poor

Easy appointment scheduling

Read full review >
Dorcas
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 28.08.2021 Company Size: More than 100 Employees Industry: Consumer Services

PROS: Setmore is such a versatile tool for booking appointments. It eliminates all the hard tasks that come with booking appointments as everything is done online, and clients will be the ones who will schedule their appointments for themselves. It also comes with a high level of security. Administrators can create passwords and allow only those who have access to the tool. I also appreciate the blind guest scheduling functionality, where it shows only the available times and dates in the calendar.

CONS: I don’t like that confirmed appointments of clients can’t be canceled straight away when they have to move their schedules or made errors on the process. You have to inform the office first to cancel the booked date. I wish the tool allows clients to log in and find a CANCEL button to withdraw the appointment.

What do you think about this review?

Great Poor

Good features and reasonable pricing

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Eliane
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 04.05.2021 Company Size: More than 100 Employees Industry: N/A

PROS: We use Setmore to integrate with other online platforms, such as our website and Facebook page. We can even generate a link to redirect customers to our website from emails, trade shows, and flyers. Booking a new appointment is easy. The software offers guidelines, so we can easily navigate the interface and menu options, providing us a unique user experience and meeting the needs of our business.

CONS: I wish Setmore can be more flexible when it comes to providing customizing options. Yes, it offers customization functionality for the data and layout of calendars, but I wish they can be more personalized.

What do you think about this review?

Great Poor

Automated scheduling

Read full review >
Jedediah
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 24.04.2021 Company Size: More than 100 Employees Industry: N/A

PROS: Setmore is easy to setup. It is also easy to use and can be integrated with your website. All you have to do is to sign in, and from there, you will learn what to do next through labels and menu options provided. The fact that it’s hosted on an external server makes the scheduling much easier and more convenient. It has a feature that allows adding new appointment dates. It even provides alerts whenever I receive new appointment updates.

CONS: You have to be more innovative enough when making a considerable amount of modifications. Making massive changes can be a daunting task. Also, I think its price can be a bit expensive compared to other software of its kind.

What do you think about this review?

Great Poor

We use Setmore to set appointments

Read full review >
Madison
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 29.03.2021 Company Size: More than 100 Employees Industry: N/A

PROS: Setmore makes scheduling appointments easier and more convenient than ever. I like that it provides clients an email confirmation when the appointment is done, and from there, they can either move the date or cancel the appointment. It also includes appointment reminders through text and email. The pricing models are good, and the reporting feature saves us a lot of time.

CONS: Setting up group sessions is available but can’t be rescheduled or canceled through email. No text or email reminder is even available for this kind of appointment. In the email, no contact info is available; it only shows the admin email and not the email of the personal service provider. This means a service provider won’t receive the clients’ feedback when they have concerns.

What do you think about this review?

Great Poor

Easy to use tool

Read full review >
Ignacio
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 13.03.2021 Company Size: 11-50 Employees Industry: Cosmetics

PROS: I love how easy to use this tool is. Booking appointments is easier with it, and it comes with alert features, so I get reminded of appointment updates from time to time.

CONS: This is not a dislike, but I wish they will add a feature to allow editing text reminders sent to recipients and allow those recipients to acknowledge appointments through replies.

What do you think about this review?

Great Poor

Fast and effective online booking platform

Read full review >
Morris
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 24.02.2021 Company Size: 11-50 Employees Industry: N/A

PROS: Setmore comes with a great user interface, and it is easy to use. The tool easily syncs with my calendar tool and keeps everything organized. Booking appointments are error-free, and processing the payments is secure with Stripe. I also like that it comes with a mobile app that I can use anywhere so that I can stay on top of everything. I can also give clients appointment reminders through text notifications. The software also sends out email notifications to account owners so they will be updated about the account activity.

CONS: Multiple appointments cannot be booked at the same time. I also need to check my account numerous times to make sure the update reflects when I sync the calendar. I also need more options to customize calendar designs and layouts.

What do you think about this review?

Great Poor

Setmore comes with all-inclusive features

Read full review >
Delphia
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 03.06.2020 Company Size: 11-50 Employees Industry: Marketing & Advertising

PROS: Setmore is an all-in-one tool for our company. We use it to book appointments and services and schedule employees and payments.

CONS: I love everything about Setmore. It has all the features I need for the business process.

What do you think about this review?

Great Poor

Powerful booking tool for our clients

Read full review >
Flo
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 28.05.2020 Company Size: 11-50 Employees Industry: N/A

PROS: Setmore is easy to set up and easy to use. It can be integrated with our website and social media page. Its interface is easy to understand. I also appreciate the customer support as they are very responsive and quick whenever we have questions. Our clients even appreciate this tool we’re using in booking appointments.

CONS: Setmore comes with a feature that allows viewing of one member’s weekly schedule—and it’s limiting on that. I wish the tool could also allow a weekly view of all our staff and see everyone’s schedule on a single page.

What do you think about this review?

Great Poor

Easy appointment booking with Setmore

Read full review >
Maximilian
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 26.05.2020 Company Size: More than 100 Employees Industry: N/A

PROS: Setmore allows us to get more bookings and prevent the possibility of double-scheduling. This is made possible because the tool allows us to create a private calendar and provide access to the ones setting appointments. Setmore also enables us to offer clients the options to choose a service or provider. Lastly, the tool allows us to add some information in their scheduling script, which is good to avoid conflicts or other problems.

CONS: The only thing that I dislike about this tool is that it doesn’t provide notifications when two clients have the same appointment time-slot on their cart. After setting one's appointment and taking the time-slot, I then found out that the other client wants to take that time-slot too, which I earlier claimed available for him/her.

What do you think about this review?

Great Poor

Automated booking process

Read full review >
Delta
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 25.05.2020 Company Size: More than 100 Employees Industry: N/A

PROS: Setmore has an intuitive interface that makes the booking process much easier and more fun. Its menu options and settings are properly placed and come with clear instructions. The tool also lets us create a hosted scheduling page that is easy to understand —no technical background required. What’s more exciting is we can also integrate the calendar into our website to make things much easier for our clients and us.

CONS: I have everything I need on this tool, but it would be nice if they will adjust the entire design to match our unique needs or a particular event. The pricing models seem okay, but its premium version looks a bit expensive compared to other tools of its kind.

What do you think about this review?

Great Poor
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Setmore user reviews

Dependable and versatile booking tool

Read full review >
Jarod
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 18.11.2021 Company Size: More than 100 Employees Industry: N/A

Free program with excellent features

Read full review >
Alford
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 18.10.2021 Company Size: 11-50 Employees Industry: N/A

Booking is as easy as 1,2,3

Read full review >
Rod
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 15.10.2021 Company Size: 11-50 Employees Industry: N/A

Makes connection easy

Read full review >
Duane
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 13.10.2021 Company Size: More than 100 Employees Industry: Environmental Services

Easy appointment scheduling

Read full review >
Dorcas
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 28.08.2021 Company Size: More than 100 Employees Industry: Consumer Services
Nestor Gilbert

By Nestor Gilbert

Nestor Gilbert is a senior B2B and SaaS analyst and a core contributor at FinancesOnline for over 5 years. With his experience in software development and extensive knowledge of SaaS management, he writes mostly about emerging B2B technologies and their impact on the current business landscape. However, he also provides in-depth reviews on a wide range of software solutions to help businesses find suitable options for them. Through his work, he aims to help companies develop a more tech-forward approach to their operations and overcome their SaaS-related challenges.

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