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SherpaDesk Review
What is SherpaDesk?
SherpaDesk is a powerful, reliable customer management platform dedicated to IT businesses, enabling them to provide high-quality service to their clients, be it IT services, software development, or web design, while still being able to give topnotch customer service to mundane issues and concerns. The platform also has other benefits aside from being a fully functional help desk solution – monitor time across your organization, generate invoices automatically, and provide you with insights to help make more intelligent decisions.
Apps for Android and Apple devices are available, enabling you and your team to be instantly in touch with your customers even if you are away from the office, in the field, or on the road. With your smartphone or tablet, you can access the system and manage support tickets, monitor time, and deliver invoices anytime and anywhere.
Show MoreOverview of SherpaDesk Benefits
SherpaDesk simplifies collaboration and communication among and between team members, resulting in streamlined and efficient workflows. This occurs without any complication as SherpaDesk can easily fit into any existing work environment, fitting into how people work instead of having your people adjust their work processes and organization preferences to the system.
Tracking time is essential for any business and organization. With SheraDesk, users can log in from anywhere, even when they are on the go. The software allows them to record their time directly from the email inbox. You don’t have to worry about clocking in against current projects, accounts, or support issues. SherpaDesk has got you covered.
No more do you have to crunch the numbers and analyze figures so you can send accurate invoices to your clients. SherpaDesk is fitted with invoicing tools that automate everything, from pushing all your time entries to your invoice to calculating the fees and delivering the invoice to your clients. You can also set the system to accommodate unique payment agreements.
SherpaDesk allows you to leverage their cloud-hosted smart filtering technology, a capability where you can see deep into your business. You can view a breakdown of the hours worked by your agents and determine areas that required more time and expert support. With this functionality, you can come to intelligent business decisions on how to deploy your staff, what the common issues your customers face, and ensure that your support team is paid accurately for the services they provided.
Show MoreOverview of SherpaDesk Features
- Email and Phone Customer Support
- Ticket Management
- Time Tracking and Invoicing
- Email Parsing
- Asset Management
- Project Management
- Customer Engagement
- Mobile and Web Applications
- Customization
- Reporting
- API and Integrations
SherpaDesk Position In Our Categories
Knowing that businesses have unique business-related needs, it is only rational that they avoid preferring an all-in-one, ideal software. At any rate, it is nearly futile to try to discover such application even among branded software solutions. The logical thing to do should be to spell out the different essential factors which need consideration like crucial features, packages, technical skill aptitude of staff, organizational size, etc. Next, you should double down on the research fully. Read some of these SherpaDesk review articles and check out each of the software solutions in your list more closely. Such detailed research guarantee you keep away from unsuitable software solutions and pay for the one which offers all the benefits your company requires to achieve growth.
Position of SherpaDesk in our main categories:
TOP
200
SherpaDesk is one of the top 200 Customer Support Software products
It's crucial to realize that virtually no app in the IT Service Software category is an ideal solution able to fulfill all the needs of all company types, sizes and industries. It may be a good idea to read a few SherpaDesk IT Service Software reviews first as some services may excel exclusively in a really small group of applications or be created with a very specific industry in mind. Others can work with a goal of being simple and intuitive and therefore lack complex features welcomed by more experienced users. You can also find solutions that cater to a broad group of customers and offer a powerful feature base, but that frequently comes at a more significant price of such a solution. Make sure you're aware of your requirements so that you get a software that has all the functionalities you search for.
How Much Does SherpaDesk Cost?
SherpaDesk Pricing Plans:
Free Trial
SherpaDesk
$39/tech/month
What are SherpaDesk pricing details?
SherpaDesk Pricing Plans:
Free Trial
SherpaDesk
$39/tech/month
SherpaDesk offers a simple pricing scheme that comes with unlimited features and other great tools to help you grow your business.
$39/tech/month
- Robust Time Tracking
- Unlimited Email Boxes
- Unlimited Customers
- Unlimited Projects
- Unlimited Invoicing
- Unlimited Asset Tracking
User Satisfaction
Positive Social Media Mentions
15
Negative Social Media Mentions
0
We realize that when you make a decision to get a IT Service Software it’s vital not only to see how experts score it in their reviews, but also to find out if the actual clients and businesses that purchased this software are actually happy with the product. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and SherpaDesk reviews across a vast array of social media sites. The information is then featured in an easy to understand format indicating how many clients had positive and negative experience with SherpaDesk. With that information at hand you should be ready to make an informed purchasing decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
Customer Types
- Small Business
- Large Enterprises
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for SherpaDesk?
SherpaDesk integrates with the following business systems and applications:
- Salesforce Sales Cloud
- QuickBooks
- FreshBooks
- QuickBooks Online
- Microsoft Office 365
SherpaDesk User Reviews
SherpaDesk average rating:
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
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ADD A REVIEWMore reviews from 1 actual users:
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Awesome ITSM Software
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 18.04.2021
Company Size: 1-10 Employees
Industry: Information Services
PROS: For one user it is FREE! I have also gone back and forth with the owner many times with questions etc, and it has always been timely and effective. Highly recommend it! Clean interface, clients like the dashboard and interface, reporting is excellent, and can't beat the price.
CONS: I have not found anything that is something that needs to work better yet...
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SherpaDesk user reviews
Awesome ITSM Software
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 18.04.2021
Company Size: 1-10 Employees
Industry: Information Services
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