GLPI Review
What is GLPI?
GLPI is an IT service management platform that helps companies in managing IT assets, planning for IT changes, and getting better control over their IT budgets and expenses. IT has a plethora of tools for handling IT-related incidents, requests, events, rules, assistance, and more.
GLPI has built-in features for managing assets like computers, software, network devices, cartridges, sim cards, phones, printers, consumables, and more. The software helps determine the availability of each asset, its configuration and condition, as well as the issues to take note of.
The platform also offers various ways of getting and providing IT-related assistance such as through tickets, forms, and recurrent tickets. Moreover, GLPI is capable of handling large IT infrastructures which makes it ideal for enterprises with millions of assets to monitor and manage.
Show MoreOverview of GLPI Benefits
Asset Management
GLPI offers a large array of tools to efficiently manage the company’s IT assets regardless of the infrastructure complexity and size. It provides complete information on the different types of hardware and software that comprises your IT infrastructure such as computers, phones, printers, sim cards, network devices, data centers, documents, contacts, certificates, and more.
Automated IT Inventory
GLPI is equipped with an automated multi-platform inventory that allows you to visualize the condition of your IT assets in real-time. It offers an overview and detailed look of each asset complete with relevant information such as network ports, connection, historical modification, installed software and components, lifecycle, certificate, reservation, licenses, and many more.
Assistance Tools
The platform also features a series of tools that let IT teams and other staff give/get assistance on IT-related issues. The IT department can create custom forms that others can use when they want to open an incident or a request ticket. You can also use the planning feature to monitor the status of projects, keep track of your IT agents’ tasks as well as get a good overview of the IT-related activities within the organization. You also get to display the statistics of some of the assistance features like satisfaction surveys, the number of tickets for each item, average time of treatment, etc.
Show MoreOverview of GLPI Features
- Asset Management
- Availability Management
- Incident Management
- Problem Management
- Release & Deployment
- Assets & Configuration Management
- Request Fulfillment
- Management Service
Awards & Quality Certificates
GLPI Position In Our Categories
Keeping in mind businesses have distinctive business-related wants, it is only logical they avoid settling on an all-in-one, ”best” software system. Nonetheless, it is difficult to try to come across such application even among sought-after software products. The best thing to undertake can be to jot down the numerous important functions which call for a consideration like major features, price terms, skill competence of staff members, organizational size, etc. The second step is, you should conduct the product research exhaustively. Go over some of these GLPI review articles and look over the other solutions in your shortlist in detail. Such comprehensive product research ascertain you avoid mismatched apps and select the one which has all the tools your company requires in growing the business.
Position of GLPI in our main categories:
It is important to keep in mind that hardly any service in the IT Service Software category will be a perfect solution able to fulfill all the needs of various company types, sizes and industries. It may be a good idea to read a few GLPI IT Service Software reviews first as specific software might dominate exclusively in a very narrow group of applications or be designed with a really specific industry in mind. Others may function with a goal of being simple and intuitive and therefore lack complicated features welcomed by more experienced users. There are also apps that support a broad group of customers and offer a powerful feature base, however this in most cases comes at a more significant price of such a software. Make sure you're aware of your requirements so that you buy a service that provides exactly the functionalities you search for.
How Much Does GLPI Cost?
GLPI Pricing Plans:
Free Trial
Open Source
Free
Network Cloud
€19/month/agent
Basic
€1,200/year
Standard
€3,600/year
Advanced
€12,000/year
What are GLPI pricing details?
GLPI Pricing Plans:
Free Trial
Open Source
Free
Network Cloud
€19/month/agent
Basic
€1,200/year
Standard
€3,600/year
Advanced
€12,000/year
GLPI offers four enterprise pricing that scales with the size of the IT infrastructure to manage. GLPI is open source, so users can download it for free and use it without guarantee and support. Meanwhile, you can check these plans:
GLPI Network Cloud: €19/month/IT agent
- Support L.3
- Backups
- Updates
- Server maintenance
- Unlimited IT assets
- Unlimited end users
Basic – €1,200/year
- Unlimited support tickets
- 1 Production and Testing instance
- Up to 500 IT assets
- Up to 10 IT agents
Standard – €3,600/year
- Unlimited support tickets
- 1 Production and Testing instance
- Up to 5000 IT assets
- Up to 50 IT agents
Advanced – €12,000/year
- Unlimited support tickets
- 1 Production and Testing instance
- From 5001 IT assets
- From 51 IT agents
User Satisfaction
Positive Social Media Mentions
47
Negative Social Media Mentions
0
We are aware that when you decide to get a IT Service Software it’s vital not only to learn how experts evaluate it in their reviews, but also to find out whether the actual clients and companies that bought this software are actually happy with the product. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and GLPI reviews across a wide range of social media sites. The information is then presented in an easy to digest format indicating how many users had positive and negative experience with GLPI. With that information at your disposal you will be prepared to make an informed business choice that you won’t regret.
Technical details
Devices Supported
- Windows
- Android
- Web-based
Deployment
- Cloud Hosted
- On Premise
Language Support
- English
- Chinese
- German
- Spanish
- French
- Russian
- Italian
- Dutch
- Portugese
- Polish
- Turkish
- Swedish
Pricing Model
- Free
- Annual Subscription
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for GLPI?
No information available.
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