SmartSupport Review

Maximize The Value Of Shared Knowledge

SmartSupport simplifies how organizations, businesses, and teams build and manage knowledge bases and community forums. The solution is built to allow users to maximize the value of shared knowledge. This way, they will be able to reduce the number of support cases that are often repeated and deliver a seamless customer service.   

The solution empowers customers to share their own experiences, ideas, and pieces of advice. As these contributions from customers are compiled in community forums, users can generate valuable and reusable knowledge base content that is reliable and comes from trusted community experts.

Intuitive And Highly Customizable Community Forums

SmartSupport has a user-friendly interface which can be customized to match one’s branding. Thus, it enables users to design their community forum in such a way that its appearance reflects the goals and objectives of their company.

Through the aid of a quick reply form which can be found at the end of every topic page, customers and site visitors can quickly participate in forum discussions. They can also have the freedom to choose how they want to view the discussions and post replies, as well as specify how other visitors can reach out to them.

Gallery Of Pre-Made Knowledge Base And Forum Templates

The solution comes with a wide range of pre-made knowledge base and community forum templates which users can customize using built-in branding and CSS customization tools. They will be able to change the themes of these templates so that the design of their knowledge base and customer site suits the look of their brand and improves how visitors interact with it. Users can also ask assistance from SmartSupport’s team of expert web designers to come up with a customized and branded knowledge base in less than a day.

Optimize Knowledge Base Performance

SmartSupport delivers a powerful and agile tool called SmartTEST. This tool is used for optimizing the articles and content found within knowledge bases and community forums. SmartTEST helps users gain insights into the performance of their knowledge base and maximize their ROI. Thus, it enables them to discover new ways to improve the performance of their knowledge base, track and analyze user behavior on every page or article, and test various ways of delivering information and content.

Execute Knowledge Base Tests Using Hard Data

SmartTEST collects hard and quantitative data on user activity and behavior across knowledge base articles and community forum pages so that users can substantiate their current knowledge base management projects, prove that one version of a knowledge base is performing better or will perform better than the other versions of it, and justify their future investments in their knowledge base.

Through the aid of the hard data that SmartTEST gathers, users will be able to perform series of experiments and tests, allowing them to compare and analyze call-to-actions, subject lines, key phrases, article layouts, average time on page, page scrolling, page entrance and exit activities, and survey statistics and comments.