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Studio Creatio Enterprise Review

Studio Creatio Enterprise
Our score: 9.3 User satisfaction: 93%

What is Studio Creatio Enterprise?

Studio Creatio is a no-code platform for business application development and enterprise-grade workflow automation with a maximum degree of freedom. It combines state-of-the-art tools for application lifecycle management, no-code application design, and no-code UI design to empower users of any background and technical knowledge to create professional business applications and digital workflows. Studio Creatio is also a no-code platform of choice for professional software developers who want to speed up their project implementation and take advantage of ready-to-go composable apps available for Studio Creatio at Creatio Marketplace.

More than just an application development tool, Studio Creatio provides a full-scale application and data management platform that any company can use as the foundation for their no-code app ecosystem. Studio Creatio enables users to connect multiple applications, data, workflows, and business units into a streamlined, synchronized digital workspace.Studio Creatio also offers extensive integration capabilities (REST, SOAP, OData, open API, .Net tools), along with comprehensive identity and access management, and flexible organization structure management features that ensure its swift integration into a software ecosystem of any company.

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Overview of Studio Creatio Enterprise Benefits

Capable BPM platform

Studio Creatio Enterprise is an end-to-end business process management solution suited for companies operating in sales, marketing, or services industry. Its features are aligned with all relevant management services, making it ideal for medium or large enterprises. Moreover, the software’s interface is highly-interactive and social network-resembling, allowing users to easily get used to the platform.

Ease of use

The software provides an intuitive dashboard that helps in disseminating information across your entire team. Important facts and details like sales management, accounting operations, lead generation, and customer service are also made easily accessible without requiring too much technical expertise.

Streamlined communication and file sharing

With Studio Creatio Enterprise, sales, marketing, and service departments are all placed in the same hub, making it easier for you to connect operations between departments. To minimize delays and errors on specific and ongoing tasks, file sharing and streamlined communication are enabled. The system utilizes a WYSIWYG process designer in its operations, which is what makes the platform brand-centric. 

Mobile compatibility

Studio Creatio Enterprise is fully compatible with mobile devices. This gives you access to the platform anywhere, anytime, and whenever you need it. This also means that you can modify and manage important processes even when you are not in the office. The main mobile application is fully customizable and synchronized with the server for a consistent look, but there is a separate specific field sales app where you can import your customer database, present products in a catalog, schedule meetings in a built-in calendar, and easily and quickly manage orders.

Variety of productivity tools

Studio Creatio Enterprise offers lead management tools, such as lead nurturing, demand segmentation, and behavior tracking. The software also provides design tools so you can create interesting and engaging campaigns. Inventory, billing, invoicing, and many other accountancy-related processes are also supported by the software.

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Overview of Studio Creatio Enterprise Features

  • 360-degrees customer views
  • Lead management
  • Lead segmentation
  • Collaboration suite
  • Business process management
  • Best practices and opportunity management
  • Advanced customization
  • Open configuration
  • Visual process designer (WYSIWYG)
  • Dashboard analytics
  • On-premise and in-cloud deployment
  • Extensive API
  • Synchronized mobile app
  • Field sales app
  • File sharing and omnichannel communication
  • Case management

What Problems Will Studio Creatio Enterprise Solve?

Problem #1: Dynamic processes and frequent modifications

Within its business operations, company A interacts with its customers in several different ways, following a variety of processes to see what works best. The processes are dynamic and need to be modified frequently. So the ability to modify processes on the fly was absolutely crucial. The company’s selling process usually starts with a web inquiry, followed by the nurturing process as a prospect becomes a lead. It’s very important to constantly test different approaches to see which one allows to better convert leads to sales opportunities and eventually to happy customers. Studio Creatio Enterprise business process management engine was a tipping point in choosing this solution as it allowed the company to adjust processes quickly and easily. As a result, the time to close a deal shortened and conversion increased as best sales processes are implemented quickly within the organization.

Problem #2: Growing number of leads

The marketing department of company B is running multiple lead generation programs. As the company grows, the number of leads grow correspondingly. However, marketing specialists do not have the full picture of channels from which these leads come from and which activities are the most successful ones. Moreover, in order to properly evaluate all marketing channels and generate more leads of higher quality, they need to receive relevant information from their sales teams on how leads are converted into opportunities and closed deals. On the other hand, the sales team had no visibility over which channels generated serious ready-to-buy leads, not “tire-kickers,” or the journey the client took before he or she was reached by a sales rep. Another problem was the inability of the support team to share customer information with sales and do a better job of managing opportunities.

The issue is that every department used its own software, and the lack of integration between them did not allow sharing of information to ensure the comprehensive and transparent process of successful lead guidance through the funnel.

After implementing Studio Creatio Enterprise, all three departments successfully united their customer data. Now they can  track the complete customer journey, from acquisition to order and to ongoing customer maintenance, including repeat and cross-sales, as well as loyalty programs automation. This gave marketing a better understanding of which channels to use to generate better leads, sales receive timely information on the full history of lead behavior to better personalize communications and close more deals. The customer support team now better understands all client needs to deliver excellent personalized customer service. The customer provides his details and describes his need only once, without the necessity to repeat this information to representatives from various departments.

In addition, alignment of marketing, sales, and service apps on a single platform allowed to build dynamic cross-cutting processes for lead routing through the funnel, which is transparent for every department involved in this process and gives understanding on who and when has to take actions and what these actions should be in order to have a successful deal and a happy customer.

Problem #3: Improving staff productivity

A certain B2B telemarketing agency works on behalf of B2B clients. For their sales machine to be effective, they needed to improve the productivity of their staff. As the pace of technological change is always increasing, the agency had a clear vision to remain competitive in this environment. To keep its leadership ranking, the agency needs to embrace technology change very rapidly.

In order to increase staff productivity, the company was looking for a solution with improved data visibility, accessibility, management, and process automation. Focusing on these measures would reduce agents’ time on performing routine, manual tasks and spend more time with the customer, having detailed information on hand.

With Studio Creatio Enterprise, agents were introduced to a robust and intuitive interface, which automated their routine, manual workload. Guiding managers through the reference process framework, Studio Creatio Enterprise’s smart contextual interface displays only relevant functions and information, helping them stay focused on critical information and suggesting the next steps needed for the best results. Adding CRM features to the solution gave agents a 360-degree view of their campaign targets and ongoing results. The system also stores a complete customer history of all communications.

As a result, with a CRM+BPM solution from Studio Creatio Enterprise, the company managed to increase time spent actually on calling customers (by reducing data entry time) and therefore, complete campaigns quicker, reduced staff churns due to increased productivity, improved account management, and reporting. Studio Creatio Enterprise’s simplified and intuitive interface allowed the company to make the switch to the new system quickly and easily, as the time for agents training was minimal.

Awards & Quality Certificates

An award given to products our B2B experts find especially valuable for companies
An award given to products our B2B experts find especially valuable for companies
An award given to products our B2B experts find especially valuable for companies

Studio Creatio Enterprise Position In Our Categories

Because companies have unique business requirements, it is only reasonable that they steer clear of buying a one-size-fits-all, ideal system. However, it is hard to try to come across such a software system even among branded software solutions. The right step to undertake would be to narrow down the varied major aspects that call for a inspection including essential features, costing, technical skill capability of staff members, company size, etc. The second step is, you must follow through the research to a full extent. Browse through some Studio Creatio Enterprise review articles and look over the other software options in your shortlist more closely. Such comprehensive product research ascertain you steer clear of unsuitable applications and subscribe to the system that provides all the function your business requires.

Position of Studio Creatio Enterprise in our main categories:

TOP 3

Studio Creatio Enterprise is one of the top 3 Application Development Software products

TOP 3

Studio Creatio Enterprise is one of the 3 Business Process Management Software products

TOP 5

Studio Creatio Enterprise is one of the top 5 Rapid Application Development Software - RAD products

Since each enterprise has particular business requirements, it is sensible for them to refrain from seeking a one-size-fits-all perfect software system. Needless to say, it would be pointless to try to find such a system even among market-leading software applications. The smart thing to do would be to jot down the various vital factors that need consideration such as required features, budget, skill levels of staff members, company size etc. Then, you should do your homework thoroughly. Read some Studio Creatio Enterprise Business Process Management Software reviews and check out each of the other solutions in your shortlist in detail. Such comprehensive homework can make certain you reject ill-fitting applications and select the app that provides all the features you need for business success.

How Much Does Studio Creatio Enterprise Cost?

Studio Creatio Enterprise Pricing Plans:

Free Trial

Growth

$25/user/month

Enterprise

$55/user/month

Unlimited

$85/user/month

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What are Studio Creatio Enterprise pricing details?

Studio Creatio Enterprise Pricing Plans:

Free Trial

Growth

$25/user/month

Enterprise

$55/user/month

Unlimited

$85/user/month

Creatio provides you with a 14-day free trial for you to test all the features available. Creatio offers a number of various editions and composable pricing, which allows users to select the edition that best fits their business model:

  • Growth starts from $25/user/month. Provide automation to SMB clients.
  • Enterprise starts from $55/user/month. Enable full-scale automation for corporate and enterprise needs.
  • Unlimited starts from $85/user/month. Deliver limitless automation for advanced enterprise scenarios.

    All Creatio licenses include basic support plan, product maintenance and free updates. More information: https://www.creatio.com/products/pricing.

    You also can get a free demo with CRM experts and choose an option.

 

User Satisfaction

Positive Social Media Mentions 101
Negative Social Media Mentions 4

We know that when you choose to get a Business Process Management Software it’s important not only to see how experts evaluate it in their reviews, but also to check if the real people and enterprises that use these solutions are indeed happy with the product. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Studio Creatio Enterprise reviews across a wide range of social media sites. The data is then displayed in a simple to digest format showing how many people had positive and negative experience with Studio Creatio Enterprise. With that information available you will be ready to make an informed buying choice that you won’t regret.

Video

Screenshots

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile

Deployment

  • Cloud Hosted
  • On Premise
  • Open API

Language Support

  • English
  • German
  • Spanish
  • French
  • Russian
  • Italian
  • Dutch
  • Portugese
  • Polish
  • Swedish

Pricing Model

  • Monthly payment
  • Quote-based

Customer Types

  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for Studio Creatio Enterprise?

With an open configuration and extensive API, Studio Creatio Enterprise can be integrated with most third-party applications including the following:

  • Twitter

  • Facebook

  • Gmail

  • Google Contacts

  • Google Calendars

  • Asterisk

  • Avaya Experience Platform

  • Brandwatch

  • LDAP

  • IMAP

  • MS Exchange

  • Google Maps

  • OpenStreetMap

  • MailChimp/Mandrill

  • Meta for Business

  • SmartCloud Connect

  • Microsoft Office Applications

  • Pentaho

  • Tableau

More pre-built add-ons, connectors, and vertical solutions can be found at the Creatio Marketplace.

Studio Creatio Enterprise User Reviews

Studio Creatio Enterprise average rating:

Average score
5/5 (11 user reviews)
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

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The most favorable review

Sheila

PROS: It has so many beneficial features. But there's one main thing that stands out. For us, it's the field sales functionality. Right now, our sales reps are thrilled in building routes and schedules as they're planning out their day.

CONS: When it comes to comparing bmp's advantages over its downsides, I have nothing to say. The "bad" things are way too small to even mention here.

Reviewed 5 years ago

Read full review >

The least favorable review

Madeline

PROS: It has an intuitive UI. That makes it all the more simple and a joy to work with. Users can quickly learn and begin using the application quickly. It saves a lot of time as your staff quickly adapts to it.

CONS: The product is good and showcased enhanced efficiency. Unfortunately, our Pharma Vertical solution isn't the latest version for the BPM platform. We're lacking certain functions that we'd want. It would've been great if the latest updates from BPM would benefit our team.

Reviewed 8 years ago

Read full review >

More reviews from 11 actual users:

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BPM is great in business growth.

Read full review >
Brett
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 31.10.2021 Company Size: 1-10 Employees Industry: Environmental Services

PROS: Using BPM makes it possible for contractors to log in and view their job schedules. They can also see updates with work and contact details. It's great having the knowledge base as a resource when it comes to WHS info and forms, fact sheets, and business policies. Functioning as a cloud-based platform ensures remote and global access across platforms.

CONS: Certain options within the menu are a bit clunky. The contacts filter search requires some re-setting after every selection. Functioning as an HTML does have drawbacks. But I do look forward to clicking less on the navigation menus.

What do you think about this review?

Great Poor

A very helpful solution that made a difference for our company.

Read full review >
Hugh
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 11.10.2021 Company Size: 11-50 Employees Industry: Unavailable

PROS: We like the thought of getting all departments dealing with customers into our company. That means having customer support and sales in a single platform. Now, our teams own a database of shared customers. These would consists of vehicles bought, services being done, scheduled service appointments, and etc.

CONS: While there are a ton of CRMs in today's market, it's a bit difficult to see what you want in business. bpm'onlne was a perfect option. So far, there's nothing much I hate about it.

What do you think about this review?

Great Poor
Show More User Reviews (11)

Your target audience can finally be reached with a CRM like this!

Read full review >
Charlie
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 01.07.2021 Company Size: More than 100 Employees Industry: Internet

PROS: We're primarily making use of bpm'online for marketing and e-mail campaigns. The system gave us the ability to finish history of clients. It also lets us track client behavior. We can come up with a message that would be beneficial to our relationship for each and every customer we deal with.

CONS: It's difficult to hate a sofware that has made your life a lot simpler. Personally, there's zero major drawbacks that are worth mentioning. I feel the next step to take is to have our marketing and sales activities in sync through bpm'online.

What do you think about this review?

Great Poor

Benefits of SaaS Software

Read full review >
Anonymous Reviewer
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 26.05.2021 Company Size: N/A Industry: N/A

PROS: to find it easy to use the software resulting in high adoption rates.

CONS: Controlling data security is becoming harder

What do you think about this review?

Great Poor

An awesome platform to use!

Read full review >
Brian
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 25.04.2021 Company Size: More than 100 Employees Industry: Mechanical or Industrial Engineering

PROS: I like its overall functionality. Great UI. It appears to have everything I'll ever want in offering quality service. Simple to work with.

CONS: It took a bit of time to have the system customized. But it's finally done to meet our needs. With the system now up and running, all the functionality we want are in place.

What do you think about this review?

Great Poor

An ideal CRM to have in sales.

Read full review >
Sheila
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 29.01.2021 Company Size: 11-50 Employees Industry: Information Technology and Services

PROS: It has so many beneficial features. But there's one main thing that stands out. For us, it's the field sales functionality. Right now, our sales reps are thrilled in building routes and schedules as they're planning out their day.

CONS: When it comes to comparing bmp's advantages over its downsides, I have nothing to say. The "bad" things are way too small to even mention here.

What do you think about this review?

Great Poor

A really cool experience using this.

Read full review >
David
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 26.01.2021 Company Size: More than 100 Employees Industry: Marketing and Advertising

PROS: bpm'online was a tremendous help in the integration of fragmented customer data sources. With it, we get to finally organized our sales and marketing teams. We're able to do so in a single environment. What's more, we were able to automate our business processes with it.

CONS: So far, nothing major within the system. But some small problems are expected to occur from time to time. Right now, we're happy using bpm'online.

What do you think about this review?

Great Poor

A personal take on BPM.

Read full review >
Madeline
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 01.03.2018 Company Size: More than 100 Employees Industry: Pharmaceuticals

PROS: It has an intuitive UI. That makes it all the more simple and a joy to work with. Users can quickly learn and begin using the application quickly. It saves a lot of time as your staff quickly adapts to it.

CONS: The product is good and showcased enhanced efficiency. Unfortunately, our Pharma Vertical solution isn't the latest version for the BPM platform. We're lacking certain functions that we'd want. It would've been great if the latest updates from BPM would benefit our team.

What do you think about this review?

Great Poor

It does so much more than you could ever imagine!

Read full review >
Clifford
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 20.02.2018 Company Size: More than 100 Employees Industry: Hospitality

PROS: We recently bought bpm. It was the perfect choice for us compared to the other big folks. Some of the biggest reasons why we opted for it: great user feedback, functionality for its price, and customization options. After installing it, we unlocked further upsides with it, which was a pleasant surprise for us.

CONS: This product's community is just starting out. So it's not something to completely appreciate. The good news is, it came with excellent support. The sad news is, documentation is difficult to spot.

What do you think about this review?

Great Poor

A CRM that’s easy to utilize.

Read full review >
Jack
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 12.02.2018 Company Size: More than 100 Employees Industry: Unavailable

PROS: Implementation was swift with this thing. bpmonline integrated with our order management system easily. The same goes for third-party apps. Reporting and smart charts enabled us in tracking sales performances in real-time.

CONS: We bought the basic support version. Sadly, technical support was only offered through e-mail. Never through a phone call. If you want to get consultation and technical support over the phone, you'll to make a purchase of its extended support package.

What do you think about this review?

Great Poor

User experience has been fantastic!

Read full review >
Glenda
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 08.01.2018 Company Size: 11-50 Employees Industry: Information Technology and Services

PROS: A lot of things to love with this product. Its UI is flat out amazing. Easy to utilize. UI is highly intuitive.

CONS: Social media integration could use some improvement specifically in the marketing department. Accessibility to LinkedIn is a must-have. There should me further automation with after-sales objects.

What do you think about this review?

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Studio Creatio Enterprise user reviews

BPM is great in business growth.

Read full review >
Brett
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 31.10.2021 Company Size: 1-10 Employees Industry: Environmental Services

A very helpful solution that made a difference for our company.

Read full review >
Hugh
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 11.10.2021 Company Size: 11-50 Employees Industry: Unavailable

Your target audience can finally be reached with a CRM like this!

Read full review >
Charlie
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 01.07.2021 Company Size: More than 100 Employees Industry: Internet

Benefits of SaaS Software

Read full review >
Anonymous Reviewer
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 26.05.2021 Company Size: N/A Industry: N/A

An awesome platform to use!

Read full review >
Brian
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 25.04.2021 Company Size: More than 100 Employees Industry: Mechanical or Industrial Engineering
Louie Andre

By Louie Andre

B2B & SaaS market analyst and senior writer for FinancesOnline. He is most interested in project management solutions, believing all businesses are a work in progress. From pitch deck to exit strategy, he is no stranger to project business hiccups and essentials. He has been involved in a few internet startups including a digital route planner for a triple A affiliate. His advice to vendors and users alike? "Think of benefits, not features."

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