Vlocity Review

Our score: 7.3 User satisfaction: 98%

What is Vlocity?

Vlocity is an enterprise-level solution designed to give you comprehensive capabilities to manage business processes and achieve better efficiency. The cloud platform supports Salesforce’s solutions to foster faster operational agility and enhance your business’ time to value. It is applicable in many industries and business sectors such as financial and insurance services, media and communication, energy, and healthcare, among others.

It offers several cloud applications and industry solutions including Clickstream Analytics, Process Engines, DataRaptor, Vlocity OmniScript,  and Industry Console, to name some. These tools and solutions bring with them robust and innovative features to drive your business while ensuring that you provide optimum experiences to your customers.

Overview of Vlocity Benefits

Whether its data migration, back-office integration, or Omnichannel sales & services to analytics and mobile, Vlocity is built with the right solutions. The platform avails reliable cloud apps which help businesses to deliver effective customer value in a fractional cost and time of the custom solutions.

Vlocity Cloud apps are Omni channel by design. They help businesses to provide a seamless, industry-specific collaborations across multiple channels; via contact center, over the web, via retail locations, and through indirect reseller and partner channels. The omnichannel capabilities help organizations to focus on more targeted offers for improved cross-sell & upsell. Besides, it improves customer retention, enhances customer loyalty, and improves profitability.

Another notable benefit is the strategic Vlocity partnership with Salesforce and other leading SIs. This enables Vlocity to deliver comprehensive and proven solutions to all customers. The software is built natively to Salesforce which means it leverages the Service, marketing, sales, analytics, and communities clouds of Salesforce. It provides deep capabilities essential to your organizations without replicating Salesforce capabilities.

Moreover, Vlocity solutions help your brand to shine through by offering fast, accurate and complete interactions via the most important customer channels. Besides, it allows you to focus more on your customer and less on the software. Through its task-based components, the platform transforms your customer relations management with effective transactional capabilities. This helps you to consolidate applications, accelerate users to productivity, and minimize the overall cost.

Overview of Vlocity Features

  • Omniscript
  • Industry console
  • DataRaptor
  • Process engine
  • Mobile and Vlocity wear
  • Clickstream Analytics

Vlocity Position In Our Categories

Because companies have special business-related needs, it is only practical they avoid deciding on a one-size-fits-all, “perfect” software solution. Nonetheless, it is troublesome to try to come across such a software solution even among recognizable software systems. The better thing to undertake would be to note down the different vital functions which necessitate examination including essential features, price terms, skill capability of staff members, organizational size, etc. Next, you should do the research systematically. Have a look at these Vlocity review articles and look over each of the software products in your shortlist more closely. Such detailed research guarantee you keep away from poorly fit applications and select the system that has all the function your company requires.

Position of Vlocity in our main categories:

TOP 500

Vlocity is one of the top 500 Business Process Management Software products

If you are interested in Vlocity it might also be a good idea to check out other subcategories of Business Process Management Software listed in our base of B2B software reviews.

Enterprises have different needs and requirements and no software solution can be just right in such a condition. It is futile to try to find a perfect off-the-shelf software product that meets all your business needs. The smart thing to do would be to customize the solution for your unique needs, worker skill levels, finances, and other factors. For these reasons, do not hurry and pay for well-publicized popular applications. Though these may be widely used, they may not be the perfect fit for your unique needs. Do your research, investigate each short-listed platform in detail, read a few Vlocity Business Process Management Software reviews, speak to the maker for explanations, and finally settle for the product that provides what you require.

How Much Does Vlocity Cost?

Vlocity Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Vlocity’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

User Satisfaction

Positive Social Media Mentions 330
Negative Social Media Mentions 4

We realize that when you make a decision to buy Business Process Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Vlocity reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Vlocity. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.


Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based


  • Cloud Hosted

Language Support

  • English
  • Dutch

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Vlocity pricing details?

Vlocity Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Vlocity’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

What integrations are available for Vlocity?

Vlocity integrates with the following business systems and applications:

  • Accenture
  • Deloitte
  • Matrixx
  • IBM
  • KPMG
  • Capgemini

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Reviewed By Nestor Gilbert
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