Survey2Connect Review
What is Survey2Connect?
Survey2Connect is a client feedback management software designed to help business and organizations extract actionable insights from their customers’ feedback on their experience, beyond only collecting data. With this smart feedback platform, users are able to gather CX (customer experience) feedback from multiple channels including web, emails, texts, and social media.
Users can create dynamic, responsive, engaging, branded, and industry-centered surveys and send them to their customers via emails, pop-ups, SMS, and more. The software’s dynamic distribution system enables users to send their surveys to their customers via the right channels and during the most effective times. Survey2Connect analyzes all the data, generates custom reports, and delivers high-value insights that users can act on, helping them make informed decisions.
Show MoreOverview of Survey2Connect Benefits
Get The Real Score From Your Customers
Survey2Connect is more than just a survey management platform. It helps you understand your customers better by dissecting their experience, identify their pain points as well as the positives of their journey with your business, and use powerful analytics to derive insights that will help you improve your services, products, and your brand overall.
What sets Survey2Connect apart from other client feedback management solutions is that the software helps you determine what questions you should ask your customers, which channels should you engage them in, and what time should you reach out. Addressing all these requirements makes them eager and responsive to your surveys, resulting in more honest answers and high-quality feedback.
Gather Feedback from Employees
Survey2Connect is not just for customers. You can utilize the platform to gather feedback from your employees to help you and the management realize the prevailing sentiment in the workplace. It helps you get a clear 360-degree view of the work environment, drive employee engagement, and boost employee productivity. All these lead to huge business growth.
Do employees like the recently-hired project manager? Are they loving the stricter dress code policies? Should you purchase another vending machine for the cafeteria? Whatever questions you need or want to ask, Survey2Connect can help you collect the relevant answers.
Usable for Research
Whether you are evaluating your brand’s performance, initiating mystery shopping, and testing your products, Survey2Connect provides you with the ideal platform to generate and share surveys with the right questions so that you get answers that drive value.
Show MoreOverview of Survey2Connect Features
- Detractor Recovery/Ticketing
- Survey Management
- Feedback Management
- Regional Data Centers
- Multi-Channel Collection
- Survey Analysis
- Multilingual Surveys
- Text and Sentiment Analysis
- White-labeled URLs
- Trend Analysis
What Problems Will Survey2Connect Solve?
Negative customer feedback circulating
Your customer is not satisfied with your services and gave a bad rating? Survey2Connect enables you to track negative reviews in real time. System-generated tickets can be triggered to notify you whenever a customer gives a bad rating so that you can follow up with the customer, address the problem and convert the customer into a promoter.
Time-consuming manual sending of surveys
No need to log in multiple systems and send invites and reminders manually. You can integrate Survey2Connect to your CRM to automatically send survey invites and reminders at their respective time.
Difficulty in analyzing customer sentiments
Survey2Connect automatically sorts written feedback. The frequency and the relationship of words, phrases, and concepts can reveal trends and common topics. You can process and analyze written feedback quickly through the tool’s text and sentiment analyses.
Awards & Quality Certificates
Survey2Connect Position In Our Categories
Since companies have particular business needs, it is rational that they avoid going for a one-size-fits-all, ”best” software system. Still, it would be difficult to try to discover such a software solution even among well-known software products. The reasonable thing to do should be to shortlist the varied main aspects that require research like crucial features, price plans, technical skill levels of the employees, business size, etc. Then, you should follow through the product research through and through. Browse over these Survey2Connect evaluations and check out the other software programs in your list in detail. Such detailed research guarantee you drop unfit software solutions and buy the system that provides all the tools your company requires.
Position of Survey2Connect in our main categories:
TOP
200
Survey2Connect is one of the top 200 Customer Experience Management Software products
If you are interested in Survey2Connect it may also be sensible to investigate other subcategories of Customer Experience Management Software gathered in our database of B2B software reviews.
It is essential to realize that virtually no app in the Customer Experience Management Software category will be a perfect solution able to match all the requirements of different company types, sizes and industries. It may be a good idea to read a few Survey2Connect Customer Experience Management Software reviews first as some services might perform well only in a very small set of applications or be designed with a really specific industry in mind. Others might function with an intention of being simple and intuitive and therefore lack complicated features welcomed by more experienced users. There are also software that cater to a wide group of customers and offer a rich feature base, however that usually comes at a more expensive price of such a software. Make sure you're aware of your requirements so that you purchase a software that offers specifically the functionalities you look for.
How Much Does Survey2Connect Cost?
Survey2Connect Pricing Plans:
Free Trial
Basic Plan
$249/month or $2,988/year
SME-CX
$799/month or $9,588/year
Enterprise-CX
Contact Vendor
What are Survey2Connect pricing details?
Survey2Connect Pricing Plans:
Free Trial
Basic Plan
$249/month or $2,988/year
SME-CX
$799/month or $9,588/year
Enterprise-CX
Contact Vendor
Survey2Connect offers the following basic and enterprise pricing packages:
Basic Plan – $249/month or $2,988/year
- 12,000 response per year
- 3 users
- Integration – API, SMS, and Email
- Detractor Recovery/Ticketing
- Regional data centers
- Email Support
- Survey analysis – Filters, crosstabs, individual reports
- Data export – SPSS, Excel, CSV
- Multilingual surveys
- 3 Dashboards
SME-CX – $799/month or $9,588/year
- 50,000 responses per year
- 15 users
- Integration – API, SMS, and Email
- Detractor Recovery/Ticketing
- Regional data centers
- Priority support
- Survey analysis – filters, crosstabs, individual reports
- Text and Sentiment Analysis
- White-labeled URLs
- 10 Dashboards
- Training
- 1 brand
Enterprise-CX – Custom Enterprise Pricing
- Unlimited Responses
- Minimum of 30 Users
- Integration – API, SMS, and Email
- Detractor Recovery/Ticketing
- Regional data centers
- Dedicated Support
- Survey analysis – filters, crosstabs, individual reports
- Text and Sentiment Analysis
- White-labeled URLs
- On-premise set-up
- Training
- Custom development
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We know that when you decide to purchase a Customer Experience Management Software it’s crucial not only to see how experts evaluate it in their reviews, but also to find out whether the actual people and companies that use these solutions are actually satisfied with the service. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Survey2Connect reviews across a vast array of social media sites. The information is then displayed in a simple to digest format showing how many people had positive and negative experience with Survey2Connect. With that information available you should be prepared to make an informed business decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
- Chinese
- German
- Hindi
- Japanese
- Spanish
- French
- Russian
Pricing Model
- Monthly payment
- Annual Subscription
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Survey2Connect?
Survey2Connect integrates with the following business systems and applications:
- SendGrid
- Unifonic
- SmartSMS
- Ducont Route Mobile
- Mobily.ws
- vFirst
- Tableau
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