Survey2Connect Review
What is Survey2Connect?
Survey2Connect is a client feedback management software designed to help business and organizations extract actionable insights from their customers’ feedback on their experience, beyond only collecting data. With this smart feedback platform, users are able to gather CX (customer experience) feedback from multiple channels including web, emails, texts, and social media.
Users can create dynamic, responsive, engaging, branded, and industry-centered surveys and send them to their customers via emails, pop-ups, SMS, and more. The software’s dynamic distribution system enables users to send their surveys to their customers via the right channels and during the most effective times. Survey2Connect analyzes all the data, generates custom reports, and delivers high-value insights that users can act on, helping them make informed decisions.
Show MoreOverview of Survey2Connect Benefits
Get The Real Score From Your Customers
Survey2Connect is more than just a survey management platform. It helps you understand your customers better by dissecting their experience, identify their pain points as well as the positives of their journey with your business, and use powerful analytics to derive insights that will help you improve your services, products, and your brand overall.
What sets Survey2Connect apart from other client feedback management solutions is that the software helps you determine what questions you should ask your customers, which channels should you engage them in, and what time should you reach out. Addressing all these requirements makes them eager and responsive to your surveys, resulting in more honest answers and high-quality feedback.
Gather Feedback from Employees
Survey2Connect is not just for customers. You can utilize the platform to gather feedback from your employees to help you and the management realize the prevailing sentiment in the workplace. It helps you get a clear 360-degree view of the work environment, drive employee engagement, and boost employee productivity. All these lead to huge business growth.
Do employees like the recently-hired project manager? Are they loving the stricter dress code policies? Should you purchase another vending machine for the cafeteria? Whatever questions you need or want to ask, Survey2Connect can help you collect the relevant answers.
Usable for Research
Whether you are evaluating your brand’s performance, initiating mystery shopping, and testing your products, Survey2Connect provides you with the ideal platform to generate and share surveys with the right questions so that you get answers that drive value.
Show MoreOverview of Survey2Connect Features
- Detractor Recovery/Ticketing
- Survey Management
- Feedback Management
- Regional Data Centers
- Multi-Channel Collection
- Survey Analysis
- Multilingual Surveys
- Text and Sentiment Analysis
- White-labeled URLs
- Trend Analysis
What Problems Will Survey2Connect Solve?
Negative customer feedback circulating
Your customer is not satisfied with your services and gave a bad rating? Survey2Connect enables you to track negative reviews in real time. System-generated tickets can be triggered to notify you whenever a customer gives a bad rating so that you can follow up with the customer, address the problem and convert the customer into a promoter.
Time-consuming manual sending of surveys
No need to log in multiple systems and send invites and reminders manually. You can integrate Survey2Connect to your CRM to automatically send survey invites and reminders at their respective time.
Difficulty in analyzing customer sentiments
Survey2Connect automatically sorts written feedback. The frequency and the relationship of words, phrases, and concepts can reveal trends and common topics. You can process and analyze written feedback quickly through the tool’s text and sentiment analyses.
Awards & Quality Certificates
Survey2Connect Position In Our Categories
Because companies have specific business needs, it is wise that they steer clear of picking a one-size-fits-all, ”best” software product. Just the same, it would be almost impossible to pinpoint such application even among recognizable software solutions. The correct thing to undertake is to make a list of the varied important functions that necessitate investigation like important features, costing, skill aptitude of the employees, business size, etc. The second step is, you should perform your research exhaustively. Go over these Survey2Connect evaluations and check out the other software products in your list in detail. Such all-encompassing product research ensure you take out ill-fitting software solutions and pay for the system which delivers all the aspects your company requires in sustaining growth.
Position of Survey2Connect in our main categories:
TOP
200
Survey2Connect is one of the top 200 Customer Experience Management Software products
If you are interested in Survey2Connect it may also be sensible to investigate other subcategories of Customer Experience Management Software listed in our database of SaaS software reviews.
There are popular and widely used systems in each software category. But are they essentially the best fit for your organization’s special wants? A trendy software solution may have thousands of subscribers, but does it provide what you require? For this reason, do not blindly shell out for popular systems. Read at least a few Survey2Connect Customer Experience Management Software reviews and think about the elements that you wish to have in the software such as the fees, main features, available integrations etc. Then, choose a few solutions that fit your needs. Try out the free trials of these apps, read online comments, get clarifications from the maker, and do your investigation meticulously. This exhaustive research is certain to assist you select the most excellent software application for your firm’s special wants.
How Much Does Survey2Connect Cost?
Survey2Connect Pricing Plans:
Free Trial
Basic Plan
$249/month or $2,988/year
SME-CX
$799/month or $9,588/year
Enterprise-CX
Contact Vendor
What are Survey2Connect pricing details?
Survey2Connect Pricing Plans:
Free Trial
Basic Plan
$249/month or $2,988/year
SME-CX
$799/month or $9,588/year
Enterprise-CX
Contact Vendor
Survey2Connect offers the following basic and enterprise pricing packages:
Basic Plan – $249/month or $2,988/year
- 12,000 response per year
- 3 users
- Integration – API, SMS, and Email
- Detractor Recovery/Ticketing
- Regional data centers
- Email Support
- Survey analysis – Filters, crosstabs, individual reports
- Data export – SPSS, Excel, CSV
- Multilingual surveys
- 3 Dashboards
SME-CX – $799/month or $9,588/year
- 50,000 responses per year
- 15 users
- Integration – API, SMS, and Email
- Detractor Recovery/Ticketing
- Regional data centers
- Priority support
- Survey analysis – filters, crosstabs, individual reports
- Text and Sentiment Analysis
- White-labeled URLs
- 10 Dashboards
- Training
- 1 brand
Enterprise-CX – Custom Enterprise Pricing
- Unlimited Responses
- Minimum of 30 Users
- Integration – API, SMS, and Email
- Detractor Recovery/Ticketing
- Regional data centers
- Dedicated Support
- Survey analysis – filters, crosstabs, individual reports
- Text and Sentiment Analysis
- White-labeled URLs
- On-premise set-up
- Training
- Custom development
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We realize that when you make a decision to get a Customer Experience Management Software it’s important not only to learn how experts rank it in their reviews, but also to check whether the real clients and enterprises that purchased this software are genuinely happy with the product. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Survey2Connect reviews across a wide range of social media sites. The data is then presented in a simple to understand way revealing how many people had positive and negative experience with Survey2Connect. With that information at hand you should be prepared to make an informed business choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
- Chinese
- German
- Hindi
- Japanese
- Spanish
- French
- Russian
Pricing Model
- Monthly payment
- Annual Subscription
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Survey2Connect?
Survey2Connect integrates with the following business systems and applications:
- SendGrid
- Unifonic
- SmartSMS
- Ducont Route Mobile
- Mobily.ws
- vFirst
- Tableau
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