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Elevio Review

Elevio
Our score: 8.0 User satisfaction: 100%

What is Elevio?

Elevio is an innovative customer success solution designed to help businesses of all sizes reduce customer effort. The platform provides a comprehensive suite of solutions to improve how the product teams deliver knowledge to the consumer. It puts contextually pertinent support at the consumer’s fingertips and delivers in-depth reports that enable the business to pinpoint and remedy all consumer pain points.

Basically, Elevio facilitates seamless consumer experience with simplified content creation, improvement, and delivery. It improves user education and up-skilling, increasing user engagement and reducing customer agitate and support loads. To put it simply, Elevio ensures that the relevant support is promptly delivered to the right consumer. Some of its main features include article feedback, chat, support, full-page KB, in-app knowledge, and smart groups.

Overview of Elevio Benefits

Elevio is a modern-day customer success platform built to ensure all products are easy to learn. The solution is geared towards offering self-service support and improving product education to reduce support load and increase retention. Some of its salient benefits include:

Minimal support load

Elevio prioritizes self-served support and education over the labor-intensive, assisted support channels. This is done with the knowledge that most consumers are happy when helping themselves than contacting customer support. The solution intelligently delivers the guidance and resources that consumers need, helping them grow a lasting bond with the product. By contextually placing the content on-site, you actively eliminate customer tickets. Besides, it instantly resolves issues that would have otherwise bombarded other customer support channels.  This makes life easier for both the customer and your support staff.

Simplified knowledge centered support

In addition, Elevio presents a powerful tool called the Hub. The Hub offers a conducive workspace where all employees contribute to improving your documents. The feature takes into account the effort of every employee making it easy to maintain documents that are accurate, up to date, and as comprehensive as they ought to be. Besides, the solution blends data analysis and feedback using machine learning to support continuous user education.

Instant contextual support

Better still, Elevio comes with Hotspots and Assistant features. These features allow you to deliver instant, pertinent support content within your product. They remove the irritation of consumers having to move offsite or wait for customer support staff to solve simple issues. Moreover, Elevio eliminates the hurdles that inhibit customer success. It allows customer support staff to enhance your websites’ user experience (UX) designs without the need for specialized IT skills.

Overview of Elevio Features

  • Built-In Contextual Support
  • Instant, Inline Help Prompts
  • Relevant Content
  • Help Reports
  • ML-Powered Engagement and Feedback
  • Embedded Assistant
  • Knowledge Base
  • Extensive Integrations

Elevio Position In Our Categories

Since businesses have distinctive business requirements, it is practical they abstain from selecting a one-size-fits-all, ideal business application. At any rate, it is almost impossible to stumble on such application even among sought-after software solutions.
The reasonable step to do should be to list the different chief aspects which entail investigation including important features, budget, technical skill capability of staff members, organizational size, etc. Then, you should conduct the product research through and through. Browse through these Elevio evaluations and check out each of the applications in your list in detail. Such well-rounded research guarantee you avoid ill-fitting software products and buy the system that delivers all the features you require company requires.

Position of Elevio in our main categories:

TOP 100

Elevio is one of the top 100 Customer Experience Management Software products

If you are considering Elevio it might also be a good idea to check out other subcategories of Customer Experience Management Software listed in our base of SaaS software reviews.

It is crucial to keep in mind that virtually no app in the Customer Experience Management Software category is going to be a perfect solution that can meet all the needs of different business types, sizes and industries. It may be a good idea to read a few Elevio Customer Experience Management Software reviews first as certain services can perform well just in a very narrow group of applications or be designed with a very specific industry in mind. Others may operate with an idea of being easy and intuitive and as a result lack complicated elements needed by more experienced users. There are also software that support a broad group of customers and give you a rich feature toolbox, however that usually comes at a higher price of such a solution. Be certain that you're aware of your requirements so that you pick a software that provides exactly the features you search for.

How Much Does Elevio Cost?

Elevio Pricing Plans:

Free Trial

Starter

$79

Regular

$119

Premium

$249

Elevio offers a simple enterprise pricing structure with the following plans:

Starter – $99/month or $79/month billed annually:

  • 3 team members
  • Unlimited articles
  • Basic hosted KB
  • Visualizer
  • Click tool

Regular – $149/month or $119/month billed annually

  • Everything in Starter
  • Help Desk integrations
  • Reporting
  • Customized Hosted KB
  • Advanced modules

Premium – $299/month or $249/month billed annually

  • Everything in Regular
  • Article auto syncing
  • Priority support
  • Multilingual content

User Satisfaction

Positive Social Media Mentions 4
Negative Social Media Mentions 0

We realize that when you make a decision to buy Customer Experience Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Elevio reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Elevio. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English
  • Chinese
  • German
  • Japanese
  • Spanish
  • French
  • Russian
  • Italian
  • Dutch
  • Portugese
  • Turkish
  • Swedish

Pricing Model

  • Monthly payment

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Elevio Comparisons

What are Elevio pricing details?

Elevio Pricing Plans:

Free Trial

Starter

$79

Regular

$119

Premium

$249

Elevio offers a simple enterprise pricing structure with the following plans:

Starter – $99/month or $79/month billed annually:

  • 3 team members
  • Unlimited articles
  • Basic hosted KB
  • Visualizer
  • Click tool

Regular – $149/month or $119/month billed annually

  • Everything in Starter
  • Help Desk integrations
  • Reporting
  • Customized Hosted KB
  • Advanced modules

Premium – $299/month or $249/month billed annually

  • Everything in Regular
  • Article auto syncing
  • Priority support
  • Multilingual content

What integrations are available for Elevio?

Elevio integrates with the following applications:

  • Salesforce
  • Zendesk
  • Freshdesk
  • Help Scout
  • Teamworkdesk
  • Groove
  • HelpDocs
  • Uservoice
  • Slack
  • WordPress
  • Chatlio
  • Drift
  • Chatra
  • Freshchat
  • Intercom
  • Olark
  • LiveChat
  • Smooch
  • SnapEngage
  • Tagove
  • Zapier
  • Userengage
  • Talkus
  • Zopim
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Reviewed By Nestor Gilbert
Page last modified
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