MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Elevio Review

Elevio
Our score: 8.0 User satisfaction: 100%

What is Elevio?

Elevio is an innovative customer success solution designed to help businesses of all sizes reduce customer effort. The platform provides a comprehensive suite of solutions to improve how the product teams deliver knowledge to the consumer. It puts contextually pertinent support at the consumer’s fingertips and delivers in-depth reports that enable the business to pinpoint and remedy all consumer pain points.

Basically, Elevio facilitates seamless consumer experience with simplified content creation, improvement, and delivery. It improves user education and up-skilling, increasing user engagement and reducing customer agitate and support loads. To put it simply, Elevio ensures that the relevant support is promptly delivered to the right consumer. Some of its main features include article feedback, chat, support, full-page KB, in-app knowledge, and smart groups.

Overview of Elevio Benefits

Elevio is a modern-day customer success platform built to ensure all products are easy to learn. The solution is geared towards offering self-service support and improving product education to reduce support load and increase retention. Some of its salient benefits include:

Minimal support load

Elevio prioritizes self-served support and education over the labor-intensive, assisted support channels. This is done with the knowledge that most consumers are happy when helping themselves than contacting customer support. The solution intelligently delivers the guidance and resources that consumers need, helping them grow a lasting bond with the product. By contextually placing the content on-site, you actively eliminate customer tickets. Besides, it instantly resolves issues that would have otherwise bombarded other customer support channels.  This makes life easier for both the customer and your support staff.

Simplified knowledge centered support

In addition, Elevio presents a powerful tool called the Hub. The Hub offers a conducive workspace where all employees contribute to improving your documents. The feature takes into account the effort of every employee making it easy to maintain documents that are accurate, up to date, and as comprehensive as they ought to be. Besides, the solution blends data analysis and feedback using machine learning to support continuous user education.

Instant contextual support

Better still, Elevio comes with Hotspots and Assistant features. These features allow you to deliver instant, pertinent support content within your product. They remove the irritation of consumers having to move offsite or wait for customer support staff to solve simple issues. Moreover, Elevio eliminates the hurdles that inhibit customer success. It allows customer support staff to enhance your websites’ user experience (UX) designs without the need for specialized IT skills.

Overview of Elevio Features

  • Built-In Contextual Support
  • Instant, Inline Help Prompts
  • Relevant Content
  • Help Reports
  • ML-Powered Engagement and Feedback
  • Embedded Assistant
  • Knowledge Base
  • Extensive Integrations

Elevio Position In Our Categories

Because businesses have distinct business-related demands, it is only wise they steer clear of deciding on a one-size-fits-all, ”best” software. Having said that, it is futile to try to chance on such an app even among sought-after software solutions. The sensible thing to undertake would be to note down the varied essential aspects which need analysis such as key features, pricing, technical skill levels of staff members, organizational size, etc. Then, you must perform the research fully. Read some of these Elevio evaluations and explore the other software options in your shortlist more closely. Such comprehensive product investigation makes sure you weed out unsuitable apps and choose the system which includes all the benefits you require business requires.

Position of Elevio in our main categories:

TOP 100

Elevio is one of the top 100 Customer Experience Management Software products

If you are interested in Elevio it might also be a good idea to check out other subcategories of Customer Experience Management Software gathered in our database of SaaS software reviews.

Each enterprise has different requirements and requires an application that can be customized for their size, kind of employees and clients, and the specific industry they are in. For these reasons, no platform can offer perfect features off-the-shelf. When you look for a software app, first be sure what you want it for. Read some Elevio Customer Experience Management Software reviews and ask yourself do you desire basic tools or do you want complex tools? Are there any industry-specific tools that you are searching for? Obtain the answers to these queries to aid your search. There are lots of factors that you need to mull over and these include your budget, particular business needs, your company size, integration needs etc. Take your time, check out a few free trials, and finally choose the system that provides all that you need to improve your firm competence and productivity.

How Much Does Elevio Cost?

Elevio Pricing Plans:

Free Trial

Starter

$79

Regular

$119

Premium

$249

Elevio offers a simple enterprise pricing structure with the following plans:

Starter – $99/month or $79/month billed annually:

  • 3 team members
  • Unlimited articles
  • Basic hosted KB
  • Visualizer
  • Click tool

Regular – $149/month or $119/month billed annually

  • Everything in Starter
  • Help Desk integrations
  • Reporting
  • Customized Hosted KB
  • Advanced modules

Premium – $299/month or $249/month billed annually

  • Everything in Regular
  • Article auto syncing
  • Priority support
  • Multilingual content

User Satisfaction

Positive Social Media Mentions 4
Negative Social Media Mentions 0

We realize that when you make a decision to buy Customer Experience Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Elevio reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Elevio. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English
  • Chinese
  • German
  • Japanese
  • Spanish
  • French
  • Russian
  • Italian
  • Dutch
  • Portugese
  • Turkish
  • Swedish

Pricing Model

  • Monthly payment

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

Popular Elevio Alternatives

Top Competitors To Elevio By Price

Product name:
Price:
By quote
By quote
by quote

Trending Customer Experience Management Software Reviews

Product name:
Score:
Satisfaction:
8.6
N/A
7.4
100%

Elevio Comparisons

What are Elevio pricing details?

Elevio Pricing Plans:

Free Trial

Starter

$79

Regular

$119

Premium

$249

Elevio offers a simple enterprise pricing structure with the following plans:

Starter – $99/month or $79/month billed annually:

  • 3 team members
  • Unlimited articles
  • Basic hosted KB
  • Visualizer
  • Click tool

Regular – $149/month or $119/month billed annually

  • Everything in Starter
  • Help Desk integrations
  • Reporting
  • Customized Hosted KB
  • Advanced modules

Premium – $299/month or $249/month billed annually

  • Everything in Regular
  • Article auto syncing
  • Priority support
  • Multilingual content

What integrations are available for Elevio?

Elevio integrates with the following applications:

  • Salesforce
  • Zendesk
  • Freshdesk
  • Help Scout
  • Teamworkdesk
  • Groove
  • HelpDocs
  • Uservoice
  • Slack
  • WordPress
  • Chatlio
  • Drift
  • Chatra
  • Freshchat
  • Intercom
  • Olark
  • LiveChat
  • Smooch
  • SnapEngage
  • Tagove
  • Zapier
  • Userengage
  • Talkus
  • Zopim
Note

Elevio
is waiting for
your first review.

Arrow

Write your own review of this product

ADD A REVIEW

More reviews from 0 actual users:

women man women man man women

Join a community of 7,369 SaaS experts

Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.

Sign in with LinkedIn Why we require LinkedIn?
  • Show the community that you're an actual user.
  • We will only show your name and profile image in your review.
  • You can still post your review anonymously.

OR

Sign in with company email

Sign in with company email

Reviewed By Nestor Gilbert
Page last modified
Did you find this review useful?
Yes No

Thank you for your feedback

How can we make this page better?

Unsure about this software?
FIND ALTERNATIVES
TOP

Why is FinancesOnline free? Why is FinancesOnline free?

FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.