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Feedbox CEM REVIEW

Customer Experience Management Software

1 user review
USER SATISFACTION 90%
OUR SCORE 8.0

What is Feedbox CEM?

Feedbox CEM is a customer feedback management software designed to help businesses measure and evaluate their customer experience via point-of-impact surveys or remote questionnaires. The platform helps users discover insights into improving both their internal and customer-facing processes and execute strategies to meet satisfactory customer standards or even exceed them.

Feedbox CEM gives users the platform to design, create, and manage tailor-made surveys and questionnaires to gather their customers’ thoughts on their products, service, and their overall brand. The software helps design the surveys and the strategies to ensure that they get the answers they need and therefore the insights they want.

Feedbox CEM is perfect in identifying excellent opportunities in driving customer behavior and encouraging them to make multiple repeat business as well as become ambassadors for the brand to their friends and families.

Overview of Feedbox CEM Benefits

Ready To Play

Feedbox CEM doesn’t require a lengthy installation or set-up process. It is a plug-and-play software that is programmed for instant deployment the moment you are ready to go. All you need to do is configure or specify your surveys and distribute them to your customers. Feedbox CEM takes care of everything, gathers the results, and analyzes all the information. It delivers reports that you can easily comprehend and provide you with insights that you can actually use.

Business Intelligence Behind Every Survey

Feedbox CEM has a team of Business Intelligence experts that look at your data and makes sense of all information your surveys have gathered. You never have to crunch numbers, figures, and comments to discover the prevailing thoughts and sentiments of your customers. They will take care of that for you. What you get are insights that help you improve or enhance your processes, workflows, applications, and more so that your customers remain extremely satisfied and come back for more.

Your Surveys, Your Rules

Do you want to send out surveys every week? Every month? A different type of survey every now and them? Got some rules you want to introduce to your survey processes? Feedbox CEM is highly versatile and can bend and flex to accommodate your specifications and provide you with the insights you are looking for.

Overview of Feedbox CEM Features

  • Plug and Play
  • Custom Surveys and Questionnaires
  • Random and Random-Controlled Surveys
  • Unlimited Surveys
  • Multi-Channel
  • Multi-Question
  • Multi-Analytics
  • Voice-Activated Surveys
  • AI Predictions
  • NPS
  • Top-Notch UX
  • Branding
  • Real-Time Alerts
  • AI
  • CSAT
  • CES
  • Feedbox Index
  • Lottery and Coupon Discounts
  • Feedbox Logic
  • Offline Data Collection
  • Random Surveying
  • Fully-Customizable Reports
  • Drill Down Analytics

What Problems Will Feedbox CEM Solve?

1) Lack of product availability

Sometimes the inventory “shows” product availability but customers cannot find it in the store

Feedbox can pinpoint with enormous detail the missing products in the store floor, not according to the inventory but according to customers´ findings. If a problem like that arrises, employee training about products and ensure logistics become paramount.

2) Lagging stores and or departments

Feedbox can pinpoint stores that are lagging behind in customer perception of service, find the causes, and help management solve the problem.

3) Employee satisfaction

The most important part of the customer service journey is employee satisfaction. Feedbox can survey employees and pinpoint problems that can directly impact the customer journey and the bottom line.

Awards & Quality Certificates

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Feedbox CEM Position In Our Categories

Position of Feedbox CEM in our main categories:

50

Feedbox CEM is one of the top 50 Customer Experience Management Softwareproducts

50

Feedbox CEM is one of the 50
Customer Experience Management Software products


If you are interested in Feedbox CEM it may also be beneficial to investigate other subcategories of Best Customer Experience Management Software gathered in our database of SaaS software reviews.

There are well-liked and widely used systems in each software category. But are they automatically the best fit for your enterprise’s specific needs? A market-leading software application may have thousands of subscribers, but does it provide what you need? For this reason, do not blindly invest in popular systems. Read at least a few Feedbox CEM reviews and think about the factors that you wish to have in the software such as the fees, main features, available integrations etc. Then, select a few apps that fit your wants. Try out the free trials of these platforms, read online reviews, get explanations from the maker, and do your investigation thoroughly. This profound research is certain to help you select the most excellent software application for your organization’s unique wants.

How Much Does Feedbox CEM Cost?

Feedbox CEM Pricing Plans:
Free trial
Quote-based Plan
Contact Vendor

Contact Feedbox CEM for information on their basic and enterprise pricing packages.

User Satisfaction

We realize that when you make a decision to buy Customer Experience Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Feedbox CEM reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Feedbox CEM. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

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NEGATIVE SOCIAL MENTIONS

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Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • English
  • German
  • Spanish
  • French
  • Italian
  • Portugese
Pricing Model
  • Monthly payment
  • Annual Subscription
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • TRAINING
  • TICKETS

Feedbox CEM User Reviews

Adina Chelminsky

What are Feedbox CEM pricing details?

Feedbox CEM Pricing Plans:
Free trial
Quote-based Plan
Contact Vendor

Contact Feedbox CEM for information on their basic and enterprise pricing packages.

What integrations are available for Feedbox CEM?

Feedbox CEM integrates with the following business systems and applications:

  • Salesforce (Coming Soon)

User reviews


1 Review

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Adina Chelminsky
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Published 7 months ago
Verified
user
Pro
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The ease of use. Its absolutely intuitive.




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