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piHappiness Review

piHappiness
Our score: 8.0 User satisfaction: 100%

What is piHappiness?

piHappiness is an intuitive feedback and reviews management software. It is capable of monitoring feedbacks closely and marking deficient feedbacks to be reviewed. piHappiness allows businesses to identify opportunities for customer loyalty enhancement by providing effective and efficient resolution to negative feedback. The software is comprised of straightforward communication workflows that are customizable to fit the needs of a business. piHappiness covers features for customer happiness, NPS®, and feedback management.

Customer Happiness allows the use of colored emoticons for customer happiness measurement. piHapppiness displays NPS® or Net Promoter Score® to indicate a customer’s satisfaction and to know if they are inclined to promote the product. NPS® forms play an important part in the software’s customer experience survey. Additionally, piHappiness is capable of capturing customer insights.

Overview of piHappiness Benefits

piHappiness is comprised of advanced and customer-inclined features that give the following benefits:

Immediate Customer feedback

With piHappiness, businesses can capture a customer’s feedback and insights within 30 seconds. The platform has a customer feedback system that allows businesses to gather important insights regarding customer satisfaction. piHappiness offers features for Emoticon-powered feedback collection, Net Promoter Score®, feedback forms, and Dynamic Questionnaires. With these tools, a customer’s satisfaction level and opinion can be tracked and monitored.

Real-Time Notifications

piHappiness is capable of sending notifications to the management and feedback acknowledgments to customers as part of its customer feedback management. This way, a customer feels accommodated and prioritized whenever they have complaints, concerns, and suggestions and decides to talk to the management.

Custom and Dynamic Questionnaire

piHappiness has a customer feedback platform that helps users in improving a survey’s questions. This helps in the response rate growth of customer feedback. It is easier to generate and edit questions to fit the business’s preference.

Detailed Analytics and Reports

piHappiness is powered by intuitive analytics that produces detailed reports on customer details like total responses, satisfied and unsatisfied customers, reasons for satisfaction and dissatisfaction, and inclination for product promotions. This information can be presented in graphs, tables and pie charts.

Overview of piHappiness Features

  • Customer Happiness
  • Net Promoter Score®
  • Feedback Reasons/Categories
  • Feedback Management
  • Customer Demographics
  • Notifications
  • Tab and Web Log-Ins
  • Reports and Analytics
  • Custom Demographic Reports
  • Customizable Surveys
  • iPad, Android & Kiosk Surveys
  • Online, Email & SMS Survey
  • Feedback Manager
  • Real-time Alerts & Notifications
  • Detailed Reporting
  • Survey by QR Code
  • Multilingual Survey
  • Real-time fusion charts
  • Consulting
  • Premium Support
  • Online Survey Link
  • Survey Links by SMS
  • Purchase separately
  • Implementation
  • Happiness Program Management
  • Response based Questionnaire
  • Promotional Video
  • Group Live Dashboard
  • Branding Filler
  • Custom Intro Screen
  • Survey response time display
  • Question with sub-questions
  • Multi-Category Selection
  • Customer Participation Confirmation

What Problems Will piHappiness Solve?

Problem #1: Measure customer and visitor experience and employee loyalty

piHappiness allows businesses to identify promoters and detractors suing NPS® surveys. This way, issues can be easily spotted to provide the most efficient resolution to make customers, visitors, and employees happy.

Problem #2: Customer Effort Score

With piHappiness, complaints on customer service and inefficient processes are made known.

Awards & Quality Certificates

An award given to products that have recently entered the market but are already becoming very popular
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

piHappiness Position In Our Categories

Keeping in mind companies have their own business-related wants, it is wise that they steer clear of purchasing an all-in-one, ”best” software. Nonetheless, it is difficult to try to come across such an app even among popular software systems. The best step to undertake can be to note down the numerous vital functions that necessitate inspection including essential features, budget, technical skill capability of the employees, company size, etc. Thereafter, you must perform the product research thoroughly. Go over some piHappiness evaluations and look over each of the software programs in your list more closely. Such detailed product research ascertain you drop unsuitable software solutions and buy the system that has all the benefits you require company requires.

Position of piHappiness in our main categories:

TOP 100

piHappiness is one of the top 100 Customer Experience Management Software products

If you are considering piHappiness it might also be sensible to investigate other subcategories of Customer Experience Management Software listed in our base of SaaS software reviews.

Every enterprise has its own characteristics, and might require a specific Customer Experience Management Software solution that will be designed for their business size, type of customers and staff and even individual industry they support. You should not count on finding an ideal solution that is going to work for every business regardless of their background is. It may be a good idea to read a few piHappiness Customer Experience Management Software reviews first and even then you should remember what the solution is supposed to do for your business and your workers. Do you require an easy and straightforward app with just essential features? Will you really make use of the advanced tools required by pros and large enterprises? Are there any particular features that are especially useful for the industry you operate in? If you ask yourself these questions it is going to be much easier to locate a reliable solution that will match your budget.

How Much Does piHappiness Cost?

piHappiness Pricing Plans:

Free Trial

Basic

$49.99/month

Premium

$99.99/month

Premium+

$149.99/month

Corporate

Contact vendor

piHappiness offers the following SMB and enterprise pricing plans:

Basic – $49.99/month

  • Maximum of 1 company and office
  • Smileys
  • Open text question
  • E-mail notifications (Up to 10,000 Per Subscription)
  • Real-time fusion charts
  • Customer demographics
  • Response-based and feedback questionnaire
  • Promotional videos
  • Downloadable reports
  • Web reports
  • E-mail support

Premium – $99.99/month

  • Supports up to 2 companies and 10 offices
  • Smileys
  • Net Promoter Score
  • Open text question
  • E-mail notifications (up to 100,000 Per Subscription)
  • Real-time fusion charts
  • Customer demographics
  • Response-based and feedback questionnaire
  • Promotional video
  • Customizable intro screen
  • Question with sub-questions
  • Multi-category selection
  • Customer participation confirmation
  • Downloadable reports
  • Web reports
  • Multilingual Survey
  • E-mail support
  • Offline tablet survey

Premium+ – $149.99/month

  • Supports up to 10 companies and 100 offices
  • Smileys
  • Net Promoter Score
  • Open text question
  • Customer demographics
  • E-mail notifications (up to 1,000,000 Per Subscription)
  • Real-time fusion charts
  • Consulting (Additional Charges)
  • Premium support
  • Online survey link
  • Survey links by SMS (Separate Purchase)
  • Implementation (Additional Charges)
  • Happiness program management (Additional Charges)
  • Response-based and feedback Questionnaire
  • Promotional video
  • Group live dashboard
  • Branding filler
  • Customizable intro screen
  • Question with sub-questions
  • Multi-category selection
  • Customer participation confirmation
  • Downloadable reports
  • Web reports
  • Multilingual survey
  • Offline tablet survey
  • Survey by QR Code

Corporate – By quote

  • Supports up to 100 companies and 1000 offices
  • Smileys
  • Net Promoter Score
  • Open text question
  • Customer demographics
  • E-mail notifications (up to 10,000,000 Per Subscription)
  • Real-time fusion charts
  • Consulting (Additional Charges)
  • Premium support
  • Online survey link
  • Survey links by SMS (Separate purchase)
  • Implementation (Additional Charges)
  • Happiness program management (Additional Charges)
  • Response-based and feedback questionnaire
  • Promotional video
  • Group live dashboard
  • Branding filler
  • Customizable intro screen
  • Survey response time display
  • Question with sub-questions
  • Multi-category selection
  • Customer participation confirmation
  • Downloadable reports
  • Web reports
  • Multilingual survey
  • E-mail support
  • Offline tablet survey
  • Survey by QR Code

User Satisfaction

Positive Social Media Mentions 19
Negative Social Media Mentions 0

We realize that when you make a decision to buy Customer Experience Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and piHappiness reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with piHappiness. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English
  • Chinese
  • German
  • Hindi
  • Japanese
  • Spanish
  • French
  • Russian
  • Dutch
  • Portugese
  • Polish
  • Turkish
  • Swedish

Pricing Model

  • Monthly payment
  • Annual Subscription
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are piHappiness pricing details?

piHappiness Pricing Plans:

Free Trial

Basic

$49.99/month

Premium

$99.99/month

Premium+

$149.99/month

Corporate

Contact vendor

piHappiness offers the following SMB and enterprise pricing plans:

Basic – $49.99/month

  • Maximum of 1 company and office
  • Smileys
  • Open text question
  • E-mail notifications (Up to 10,000 Per Subscription)
  • Real-time fusion charts
  • Customer demographics
  • Response-based and feedback questionnaire
  • Promotional videos
  • Downloadable reports
  • Web reports
  • E-mail support

Premium – $99.99/month

  • Supports up to 2 companies and 10 offices
  • Smileys
  • Net Promoter Score
  • Open text question
  • E-mail notifications (up to 100,000 Per Subscription)
  • Real-time fusion charts
  • Customer demographics
  • Response-based and feedback questionnaire
  • Promotional video
  • Customizable intro screen
  • Question with sub-questions
  • Multi-category selection
  • Customer participation confirmation
  • Downloadable reports
  • Web reports
  • Multilingual Survey
  • E-mail support
  • Offline tablet survey

Premium+ – $149.99/month

  • Supports up to 10 companies and 100 offices
  • Smileys
  • Net Promoter Score
  • Open text question
  • Customer demographics
  • E-mail notifications (up to 1,000,000 Per Subscription)
  • Real-time fusion charts
  • Consulting (Additional Charges)
  • Premium support
  • Online survey link
  • Survey links by SMS (Separate Purchase)
  • Implementation (Additional Charges)
  • Happiness program management (Additional Charges)
  • Response-based and feedback Questionnaire
  • Promotional video
  • Group live dashboard
  • Branding filler
  • Customizable intro screen
  • Question with sub-questions
  • Multi-category selection
  • Customer participation confirmation
  • Downloadable reports
  • Web reports
  • Multilingual survey
  • Offline tablet survey
  • Survey by QR Code

Corporate – By quote

  • Supports up to 100 companies and 1000 offices
  • Smileys
  • Net Promoter Score
  • Open text question
  • Customer demographics
  • E-mail notifications (up to 10,000,000 Per Subscription)
  • Real-time fusion charts
  • Consulting (Additional Charges)
  • Premium support
  • Online survey link
  • Survey links by SMS (Separate purchase)
  • Implementation (Additional Charges)
  • Happiness program management (Additional Charges)
  • Response-based and feedback questionnaire
  • Promotional video
  • Group live dashboard
  • Branding filler
  • Customizable intro screen
  • Survey response time display
  • Question with sub-questions
  • Multi-category selection
  • Customer participation confirmation
  • Downloadable reports
  • Web reports
  • Multilingual survey
  • E-mail support
  • Offline tablet survey
  • Survey by QR Code

What integrations are available for piHappiness?

piHappiness integrates with the following:

  • Salesforce
  • Office 365
  • Microsoft Teams
  • Hubspot
  • Microsoft Dynamics
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Reviewed By Jenny Chang
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