piHappiness Review
What is piHappiness?
piHappiness is an intuitive feedback and reviews management software. It is capable of monitoring feedbacks closely and marking deficient feedbacks to be reviewed. piHappiness allows businesses to identify opportunities for customer loyalty enhancement by providing effective and efficient resolution to negative feedback. The software is comprised of straightforward communication workflows that are customizable to fit the needs of a business. piHappiness covers features for customer happiness, NPS®, and feedback management.
Customer Happiness allows the use of colored emoticons for customer happiness measurement. piHapppiness displays NPS® or Net Promoter Score® to indicate a customer’s satisfaction and to know if they are inclined to promote the product. NPS® forms play an important part in the software’s customer experience survey. Additionally, piHappiness is capable of capturing customer insights.
Show MoreOverview of piHappiness Benefits
piHappiness is comprised of advanced and customer-inclined features that give the following benefits:
Immediate Customer feedback
With piHappiness, businesses can capture a customer’s feedback and insights within 30 seconds. The platform has a customer feedback system that allows businesses to gather important insights regarding customer satisfaction. piHappiness offers features for Emoticon-powered feedback collection, Net Promoter Score®, feedback forms, and Dynamic Questionnaires. With these tools, a customer’s satisfaction level and opinion can be tracked and monitored.
Real-Time Notifications
piHappiness is capable of sending notifications to the management and feedback acknowledgments to customers as part of its customer feedback management. This way, a customer feels accommodated and prioritized whenever they have complaints, concerns, and suggestions and decides to talk to the management.
Custom and Dynamic Questionnaire
piHappiness has a customer feedback platform that helps users in improving a survey’s questions. This helps in the response rate growth of customer feedback. It is easier to generate and edit questions to fit the business’s preference.
Detailed Analytics and Reports
piHappiness is powered by intuitive analytics that produces detailed reports on customer details like total responses, satisfied and unsatisfied customers, reasons for satisfaction and dissatisfaction, and inclination for product promotions. This information can be presented in graphs, tables and pie charts.
Show MoreOverview of piHappiness Features
- Customer Happiness
- Net Promoter Score®
- Feedback Reasons/Categories
- Feedback Management
- Customer Demographics
- Notifications
- Tab and Web Log-Ins
- Reports and Analytics
- Custom Demographic Reports
- Customizable Surveys
- iPad, Android & Kiosk Surveys
- Online, Email & SMS Survey
- Feedback Manager
- Real-time Alerts & Notifications
- Detailed Reporting
- Survey by QR Code
- Multilingual Survey
- Real-time fusion charts
- Consulting
- Premium Support
- Online Survey Link
- Survey Links by SMS
- Purchase separately
- Implementation
- Happiness Program Management
- Response based Questionnaire
- Promotional Video
- Group Live Dashboard
- Branding Filler
- Custom Intro Screen
- Survey response time display
- Question with sub-questions
- Multi-Category Selection
- Customer Participation Confirmation
What Problems Will piHappiness Solve?
Problem #1: Measure customer and visitor experience and employee loyalty
piHappiness allows businesses to identify promoters and detractors suing NPS® surveys. This way, issues can be easily spotted to provide the most efficient resolution to make customers, visitors, and employees happy.
Problem #2: Customer Effort Score
With piHappiness, complaints on customer service and inefficient processes are made known.
Awards & Quality Certificates
piHappiness Position In Our Categories
Since businesses have specific business-related demands, it is practical they avoid settling on a one-size-fits-all, ideal business program. Having said that, it is futile to try to come across such application even among sought-after software solutions. The efficient step to do can be to write the different key functions which require examination including critical features, price plans, skill levels of staff, business size, etc. Thereafter, you should conduct your product research fully. Browse through some piHappiness evaluations and look over each of the software solutions in your list more closely. Such well-rounded product investigation ensure you steer clear of unfit applications and select the one that provides all the aspects your business requires.
Position of piHappiness in our main categories:
TOP
100
piHappiness is one of the top 100 Customer Experience Management Software products
If you are interested in piHappiness it could also be sensible to investigate other subcategories of Customer Experience Management Software listed in our database of B2B software reviews.
It's crucial to realize that virtually no app in the Customer Experience Management Software category will be a perfect solution able to match all the goals of all business types, sizes and industries. It may be a good idea to read a few piHappiness Customer Experience Management Software reviews first as certain software can dominate only in a very narrow group of applications or be designed with a really specific industry in mind. Others might work with an intention of being simple and intuitive and as a result lack advanced features needed by more experienced users. You can also find software that cater to a wide group of customers and give you a rich feature set, however that usually comes at a higher cost of such a software. Be certain that you're aware of your needs so that you get a service that has specifically the elements you search for.
How Much Does piHappiness Cost?
piHappiness Pricing Plans:
Free Trial
Basic
$49.99/month
Premium
$99.99/month
Premium+
$149.99/month
Corporate
Contact vendor
What are piHappiness pricing details?
piHappiness Pricing Plans:
Free Trial
Basic
$49.99/month
Premium
$99.99/month
Premium+
$149.99/month
Corporate
Contact vendor
piHappiness offers the following SMB and enterprise pricing plans:
Basic – $49.99/month
- Maximum of 1 company and office
- Smileys
- Open text question
- E-mail notifications (Up to 10,000 Per Subscription)
- Real-time fusion charts
- Customer demographics
- Response-based and feedback questionnaire
- Promotional videos
- Downloadable reports
- Web reports
- E-mail support
Premium – $99.99/month
- Supports up to 2 companies and 10 offices
- Smileys
- Net Promoter Score
- Open text question
- E-mail notifications (up to 100,000 Per Subscription)
- Real-time fusion charts
- Customer demographics
- Response-based and feedback questionnaire
- Promotional video
- Customizable intro screen
- Question with sub-questions
- Multi-category selection
- Customer participation confirmation
- Downloadable reports
- Web reports
- Multilingual Survey
- E-mail support
- Offline tablet survey
Premium+ – $149.99/month
- Supports up to 10 companies and 100 offices
- Smileys
- Net Promoter Score
- Open text question
- Customer demographics
- E-mail notifications (up to 1,000,000 Per Subscription)
- Real-time fusion charts
- Consulting (Additional Charges)
- Premium support
- Online survey link
- Survey links by SMS (Separate Purchase)
- Implementation (Additional Charges)
- Happiness program management (Additional Charges)
- Response-based and feedback Questionnaire
- Promotional video
- Group live dashboard
- Branding filler
- Customizable intro screen
- Question with sub-questions
- Multi-category selection
- Customer participation confirmation
- Downloadable reports
- Web reports
- Multilingual survey
- Offline tablet survey
- Survey by QR Code
Corporate – By quote
- Supports up to 100 companies and 1000 offices
- Smileys
- Net Promoter Score
- Open text question
- Customer demographics
- E-mail notifications (up to 10,000,000 Per Subscription)
- Real-time fusion charts
- Consulting (Additional Charges)
- Premium support
- Online survey link
- Survey links by SMS (Separate purchase)
- Implementation (Additional Charges)
- Happiness program management (Additional Charges)
- Response-based and feedback questionnaire
- Promotional video
- Group live dashboard
- Branding filler
- Customizable intro screen
- Survey response time display
- Question with sub-questions
- Multi-category selection
- Customer participation confirmation
- Downloadable reports
- Web reports
- Multilingual survey
- E-mail support
- Offline tablet survey
- Survey by QR Code
User Satisfaction
Positive Social Media Mentions
19
Negative Social Media Mentions
0
We are aware that when you choose to purchase a Customer Experience Management Software it’s vital not only to see how professionals rank it in their reviews, but also to find out if the real users and companies that bought it are actually satisfied with the service. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and piHappiness reviews across a broad range of social media sites. The data is then displayed in an easy to digest way showing how many users had positive and negative experience with piHappiness. With that information available you will be equipped to make an informed purchasing decision that you won’t regret.
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
- Chinese
- German
- Hindi
- Japanese
- Spanish
- French
- Russian
- Dutch
- Portugese
- Polish
- Turkish
- Swedish
Pricing Model
- Monthly payment
- Annual Subscription
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for piHappiness?
piHappiness integrates with the following:
- Salesforce
- Office 365
- Microsoft Teams
- Hubspot
- Microsoft Dynamics
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