Talkdesk Review

PROS: Talkdesk's reliable integration with third-party platforms like Salesforce, our CRM tool, ensures that all calls received from the former will be recorded in the latter as well.

CONS: It links well with all platforms except for Cases. We've raised this concern before customer care and they are currently working on a solution.

PROS: Talkdesk, as a cloud computing solution, cuts costs as it links well with Salesforce. This great integration allows me to save contacts in which case I could better prepare for a call when I see a certain name on the screen.

CONS: A direct extension would be a great addition to the features. Also, I can't seem to find an option in the menu where I can get back shortly to a customer once I put a call on hold. Such a mechanism would be useful whenever I need to inform the caller that the waiting time may be longer than initially expected.

PROS: Talkdesk shows the number of customers is using, enabling agents to add these numbers to guest lists with the permission of customers. Recording and downloading the file to review a call involves only a few clicks. In addition, there is a large room for customizing your receipt of calls, the kinds of calls you prefer receiving, volume, and the elements in the call that need monitoring.

CONS: Just one minor thing: the dial tone. Right now the dial tone is just one long beep so we would like to have the ringing sound to set the mood as though it were an actual call center. But of course, this isn't really a problem, rather more of a request. The real problem however is when we don't hear any kind of audio even if we are being called.

PROS: Talkdesk is very versatile that we can manage calls whether being made at the office or remotely. It allowed work-from-home arrangements without compromising the quality of our operations. Another reason we enjoy Talkdesk is its very reliable integration with various software like Salesforce, and other CRM tools. This way, we don't have to monitor each platform every so often as we are ensured that the notifications we receive in linked platforms, we will receive in Talkdesk.

CONS: Although the IVR call routing technologies may be useful to experienced professionals, it may not be as beneficial to newbies. So a plan tailored to the latter group would be nice for inclusiveness.

PROS: Everything about Talkdesk is user-friendliness -- from setting it up, putting the team on board, and actually operating it. Its biggest strength when it comes to functionality is its extensive reporting. With this, our bosses are guided on what strategy to make out of reviewing calls in real-time and looking at customers' information.

CONS: Nothing to dislike really but we hope Talkdesk can further upgrade its reporting feature as the insights that are generated from it have been very helpful to the growth of many businesses.

PROS: The best part about Talkdesk is that it ensures a customer representative is available before the call is transferred. In case there isn't anyone available, the agent currently taking the call can bid more time by entertaining the customer or further investigating on the issues at hand.

CONS: Talkdesk doesn't allow proactive chats. In case we really need to, we need to link each call to Salesforce which is a very onerous process. Another awful thing is we are not notified if the customer messages us. So we have to regularly monitor our inbox.

PROS: Talkdesk is your type of tool if you want something that is extremely intuitive to use, something that doesn't require a learning curve to be able to master.

CONS: Detailed reporting is limited to the access of the higher-ups. Reporting data must be made available to all so, in case of disputes, we are well-informed thus in a better position to defend our case.

PROS: Compared to Anvaya, Talkdesk is easier to use as it only involves copying the phone number, pasting on system, and dialing. It also provides more room for configuration on setup, to the extent that agents can choose their calls.

CONS: Talkdesk cannot work around weak internet connections as this will give rise to a lot of problems so users have to make sure they have stable internet before entering the system.

PROS: I really love that their support and product team are very responsive to suggestion and feedback. We have been using Talkdesk for over five months and sent them some ideas and they really listened. Their product now is so much better, exponentially better since we started.

CONS: The product is relatively new and there are so many areas that require attention. But that is not a bad thing to be honest. They are very eager and responsive and more than capable to address their deficiencies.

PROS: If you want to scale up your call efficiency, Talkdesk is the perfect solution. For robust software, Talkdesk remains able to simplify commands in a way that does not require costly technical training on setup and use. What's more is that it is accessible with any device, allowing for remote work.

CONS: We often run into glitches and system errors. But every time we cry for help, there is an ever responsive and reliable technical support team will be. Our problems have been consistently addressed in no time.

PROS: Talkdesk allows for the saving of contacts, thereby allowing you to reach out to them whenever you have promotional plans to offer. Real-time reporting allows me to be in better control of the situation and respond promptly whenever needed. It also serves as an agent tracker, giving me a full view of who is present at the floor and who is meeting the volume quota.

CONS: There is no major issue but hope it could have an upgrade that would totally eliminate any slowdowns which are caused by the heavy inflow of calls.

PROS: Easy-to-use, with a swift and stable connection and a great integration mechanism, Talkdesk is indeed a technology that is ahead of its time.

CONS: There are occasional lags in connecting calls, devices, and to the system itself, not to mention the very time-consuming login process.

PROS: Talkdesk provides us with a platform is so organized and user-friendly. We wanted a solution that is visible to all team members and come with a powerful, robust dashboard and Talkdesk has it.

CONS: There are a couple of functionalities I want them to have. First, a mobile app capable of making and receiving call. Second, a functionality that allows us to listen to private voicemail.

PROS: Talkdesk has a wide range of features that perfectly suits business needs, from reporting to easy-to-use commands that can streamline processes.

CONS: The team can expand the pool of information provides.

PROS: First, installing Talkdesk was just a matter of minutes and did not require complex technical assistance. Second, the interface is clean and user-friendly. Third, the click-to-dial feature as it can verify if a number is a working number, so such early identification saves our time. And last but not the least, it facilitates calls very well through any access point, whether a browser, landline, or IP phone.

CONS: Issues are mostly due to the dialing system itself not to Talkdesk.

PROS: The biggest strength of Talkdesk is that it provides seamless integration with various external parties, including CRM platforms, eliminating the need for working in silos. The app also provides sufficient contact information that allows me to have better control when steering calls.

CONS: It's not viable for companies with a slow internet connection as this would cause it to lag often.

PROS: I love how Talkdesk simplifies communication with our clients. We can engage them n real time and do things effectively to increase customer staisfaction and loyalty. It is also an easy product that allows us to fully benefit from having an enterprise-grade call center software without the heavy price tag and other complications.

CONS: They are still a young company, which is why their product still needs some improvements. But I believe they are heading towards the right direction.

PROS: The system provides us with very impressive tools and functionalities including live call monitoring, phone IVR, integrations for Zendesk, a fantastic reporting dashboard, and personal voicemails and extensions. The best part is that we can contact Talkdesk to discuss ideas that will enhance our workflow and efficiency and then they would configure the settings so we can implement the changes we want.

CONS: Everything in Talkdesk is okay except for that one thing that we experience with our Zendesk integration. It automatically add a fake email address for calls. This flaw has resulted in a number of suspended tickets in our Zendesk account.

PROS: Talkdesk has tons of features yet doesn't cost much. The ase of use and the navigation is also some of the things I love about Talkdesk. Compared to similar systems, Talkdesk has way more coverage and we can record calls and listen to them as well.

CONS: I would love to see and experience more stability. The system crashes and calls are dropped when the signal becomes a bit weak.

PROS: Talkdesk records our conversations, which is really useful for quality checks and traiining purposes. Before, we resorted to using an entirely different software to record our conversations and that was a cumbersom setup. Now, we don't have to exit one software and open up another. Talkdesk made it all easy.

CONS: I wish their integrations were more consistent. There are moments when Talkdesk can't locate the clients in our CRM systems and sometimes it fails to connect.

PROS: There are so many things we love about Talkdesk. Among our favorite features is thet Call Queue and the Automated Call back, both have helped in boosing our sales and slashed down our talk time to our customers.

CONS: There isn't anything I really dislike about Talkdesk. It has everything we need for our business and we have been doing much better since we made the switch.

PROS: Talkdesk enables our agents to field calls from any our offices or even from home. This works well for us since we are a distributed company and have offices in various locations and many of our agents our working remotely. We have that flexibility we need to route calls anywhere without the spending too much.

CONS: There are features that Talkdesk doesn't have but they should. It has no skills-based routing functionality and doesn't allow us to make outbound calls via external phones.

PROS: I love their recording functionality as well as their integrations with helpScout and Salesforce. Talkdesk has so much potential and their CRM features are great. We don't have any experienced with dropped calls so far.

CONS: In most cases, we have to work the integrations manually as they rarely work automatically. Calls have to be tagged and sometimes, there are cases of delays in our calls, one to two seconds. We called support and the solution they suggested meant massive overhaul of our current setup.

PROS: For a very reasonable price, we have ourselves a high end VOiP call center that is easy to set up and provides us with features we normally found from service providers but at astronomical rates. The support is top notch. Very knowledgeable and responsive support team.

CONS: We initially decided to use SIP phones but ended up opting for their browser-based phone service because the former was too technically challenging.

PROS: We love how we can do our work with Google Chrome and not having to install additional software. This means we don't have to open any applications as our work stays in the browser. This also translates to easy access from multiple locations.

CONS: It doesn't offer live API for custom data and dashboards. While the Zendesk integration is impressive, the limitations of the CTI is quite annoying.