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ShoreTel Sky Review

ShoreTel Sky
Our score: 8.9 User satisfaction: 98%

What is ShoreTel Sky?

Shoretel Sky is a suite of cloud-hosted phone systems designed to unify all business communication processes, ranging from standard phone calls, video conference calls with active web sharing functionality, mobile communications, and customer engagement, to name a few.

Feature rich and robust, ShoreTel Sky is a perfect business communications platform for organizations that do not want or need to set up their phone systems on-site. It being a cloud-hosted solution, Shoretel Sky management does all the configuring and managing of the system, enabling users to focus on their business and achieve their goals. With it, you won’t have to worry about complex installations, regular updates, or recurrent costs. What is even better is that you get to share all of your specific business needs, and obtain a price that will cater to them in the best possible way.

ShoreTel Sky currently holds a position on our Top 10 Communications software list, where it is mentioned mostly because of its friendly interface, complete functionality suite, and reliable customer support. The leader in the category is RingCentral, with a current expert score of 9.6/10.

Overview of ShoreTel Sky Benefits

Shoretel Sky offers a long list of benefits for businesses and organizations that are looking to a communications platform that offers it all without the added cost of purchasing hardware, additional software licenses, and IT expertise. To help you familiarize with what this product can do for your company, we summarized some of its most prominent advantages.

To start with, this system is designed to enhance productivity in diverse corporate environments, both by improving the quality of meetings and web conferences, and by enabling users to participate actively, contribute to all discussions and activities, design beautiful presentations, and share video files in an environment they find comfortable. ShoreTel Sky won’t restrict you to use a specified communication channel, but it will instead provide numerous high-quality possibilities  for teams to stay connected.

Another ShoreTel advantage is its full mobile optimization, which means that you can connect your mobile device to the desktop phone, communicate and govern all operations when out of office. Remote teams will certainly appreciate such possibility, together with the instant alerts and notifications that ensure an agent will never miss a call. At the same time, there will be a robust collaboration suite to help agents cooperate on common matters, and reassign tasks upon need.

ShoreTel Sky blends easily in diverse software ecosystems, due to the many partnerships with popular ERP and CRM providers. If you integrate it with your business intelligence app, on the other hand, you will be able to export valuable communication-related data for reporting purposes.

Overview of ShoreTel Sky Features

  • Automated Attendant Services
  • Business Intelligence
  • Call coverage
  • Calling Features
  • Integration with PCs and Other Office Systems
  • Conferencing
  • Voicemail & Messaging
  • Instant Messaging, File Sharing, Presence, and Video Conferencing
  • Phonebooks, Directories, Call Logs
  • Telecom Administration & Portability

ShoreTel Sky Position In Our Categories

Knowing that companies have unique business-related needs, it is wise that they avoid deciding on a one-size-fits-all, ”best” software product. However, it would be difficult to come across such an app even among branded software solutions. The clever thing to undertake can be to make a list of the varied key factors that need scrutiny like critical features, plans, technical skill ability of the employees, organizational size, etc. After which, you should conduct the research to a full extent. Go over some of these ShoreTel Sky reviews and scrutinize the other software systems in your shortlist in detail. Such detailed research ascertains you drop unfit applications and subscribe to the one which delivers all the aspects your company requires for success.

Position of ShoreTel Sky in our main categories:

TOP 20

ShoreTel Sky is one of the top 20 Communications Software products

ShoreTel Sky is also listed in the following subcategories:

It is crucial to note that hardly any service in the Communications Software category is going to be a perfect solution that can match all the needs of all business types, sizes and industries. It may be a good idea to read a few ShoreTel Sky Communications Software reviews first as certain software can dominate just in a really small group of applications or be prepared with a really specific type of industry in mind. Others can function with an idea of being easy and intuitive and as a result lack complex functionalities needed by more experienced users. There are also services that cater to a broad group of users and offer a rich feature base, however this frequently comes at a higher cost of such a service. Be certain that you're aware of your requirements so that you buy a software that offers specifically the features you look for.

How Much Does ShoreTel Sky Cost?

ShoreTel Sky Pricing Plans:

Free Trial

ShoreTel Sky’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

User Satisfaction

Positive Social Media Mentions 117
Negative Social Media Mentions 2

We realize that when you make a decision to buy Communications Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and ShoreTel Sky reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with ShoreTel Sky. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English
  • China
  • Germany
  • India
  • Japan
  • Spain
  • France
  • Russia

Pricing Model

  • Quote-based

Customer Types

  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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ShoreTel Sky Comparisons

What are ShoreTel Sky pricing details?

ShoreTel Sky Pricing Plans:

Free Trial

ShoreTel Sky’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

What integrations are available for ShoreTel Sky?

No information available.

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Reviewed By Nestor Gilbert
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