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ThoughtBuzz REVIEW

Customer Experience Management Software

No user reviews
USER SATISFACTION 100%
OUR SCORE 6.3

What is ThoughtBuzz?

ThoughtBuzz is a social media management and monitoring platform that allows businesses of various sizes to easily and effectively manage and publish their social media profiles. It provides real-time insights into the success and performance of social media campaigns and activities.

The mobile-friendly and fully managed platform helps identify key trends and influencers for better engagement and promotion on the social media. The core platform offers Social Media Management, Social Customer Engagement, Social Listening, Collaboration, Social Analytics and Governance. The platform helps businesses elevate their branding, marketing and social-media activities through its full-spectrum analysis, which is deeply integrated into the social-media management. The platform offers powerful social media monitoring and data mining capabilities and is highly scalable according to individual requirements and business needs.

Overview of ThoughtBuzz Benefits

The Social Media Management module allows creating custom feeds from different social profiles such as Facebook, YouTube, Instagram and Twitter, which are all viewable in a single dashboard. One-click scheduling and publishing saves time and makes it easier to post on multiple social media sites according to local time. Social Customer Engagement is designed to deliver social customer services that are impactful and help build customer loyalty.

The social inbox provides a single hub to view conversations from different social media channels, while unified customer profiles allow importing social followers/fans in real-time. Complete interaction history is also available, allowing organizations to deliver more personalized and contextual response. Prioritization features ensure that important conversations are dealt immediately according to pre-defined priority rules.

The Social Listening module provides data from millions of sources, including forums, blogs, social networks, news, RSS and more and supports hashtag tracking for Twitter and Instagram. The benchmarking features allow tracking competitor keywords, which provide a deep insight into what the competition is doing and what works for them. The collaboration features ensure transparency and include context passing and expert recommendations. The Social Analytics and insights help businesses make more informed decisions using cross-platform holistic social insights, including social customer, conversation, team, influencer and competition insights. Governance process workflows provide better control and help control social media content more effectively. Audit trails help protect brands against mishandlings and provide detailed logs of each system interaction.

Overview of ThoughtBuzz Features

  • Social Media Management
  • Multiple Social Profiles Feeds
  • Post Scheduling and Publishing
  • Localized time-zone posting
  • Content drafts
  • Notifications workspace
  • Social Customer Engagement
  • Social Inbox
  • Unified customer profiles
  • Response templates
  • Conversation history
  • Case management
  • Priority rules
  • Tagging
  • Social listening
  • Source monitoring
  • Keyword grouoing
  • Hashtag tracking
  • Competitive benchmarking
  • Unified social trends
  • Collaboration
  • Context passing
  • Expert recommendation
  • Social Analytics
  • Account, customer, conversation, team, influencer and competition insights
  • Governance
  • Approval workflows
  • SLA administration
  • Roles and permissions
  • Audit trails
  • Configurable notifications and alerts

ThoughtBuzz Position In Our Categories

Position of ThoughtBuzz in our main categories:

100

ThoughtBuzz is one of the top 100 Customer Experience Management Softwareproducts

Top
50

ThoughtBuzz is one of the 50 Reputation Management Softwareproducts

100

ThoughtBuzz is one of the top 100 Social Media Management Softwareproducts

100

ThoughtBuzz is one of the 100
Customer Experience Management Software products

50

ThoughtBuzz is one of the 50
Reputation Management Software products

100

ThoughtBuzz is one of the 100
Social Media Management Software products


If you are considering ThoughtBuzz it could also be a good idea to check out other subcategories of Best Customer Experience Management Software gathered in our database of SaaS software reviews.

It's essential to note that almost no service in the Customer Experience Management Software category is an ideal solution able to fulfill all the goals of all business types, sizes and industries. It may be a good idea to read a few ThoughtBuzz reviews first as specific services can excel only in a very small group of applications or be created with a very specific type of industry in mind. Others can function with an intention of being simple and intuitive and consequently lack advanced features welcomed by more experienced users. You can also come across software that cater to a wide group of users and offer a powerful feature set, however that usually comes at a higher price of such a service. Be certain that you're aware of your requirements so that you pick a solution that provides all the features you search for.

How Much Does ThoughtBuzz Cost?

ThoughtBuzz Pricing Plans:
Free trial
Sample pack
Free
Starter pack
$5.78/mo
Pro pack
$143.86/mo
Enterprise pack
By quote

ThoughtBuzz offers four SMB and enterprise pricing plans to choose from. Give the details a look, and select the best plan for your company:

Sample pack: Free

  • Five keywords
  • One track
  • Two social profiles
  • One user login
  • 45 days data history (excluding Facebook and Twitter)
  • 5,000 results/month
  • Two social public pages
  • Reporting

Starter pack: 8 Singapore Dollars/month (US$5.78/mo)

  • 10 keywords
  • 1 track
  • 5 social profiles
  • Private messages
  • 2 user logins
  • 90 days data history (excluding Facebook and Twitter)
  • 10,000 results/month
  • 8 social public pages
  • Reporting

Pro pack: 199 Singapore Dollars/month (US$143.86/mo)

  • 20 keywords
  • 2 tracks
  • 10 social profiles
  • Private messages
  • 3 user logins
  • 120 days data history (excluding Facebook and Twitter)
  • 30,000 results/month
  • 15 social public pages
  • Reporting

Enterprise pack: By quote

  • 25-unlimited keywords
  • 5-unlimited track
  • 25-unlimited social profiles
  • Private messages
  • 5-unlimited user logins
  • 180 days data history (excluding Facebook and Twitter)
  • Unlimited results/month
  • 25-unlimited social public pages
  • Reporting
  • API

User Satisfaction

We realize that when you make a decision to buy Customer Experience Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and ThoughtBuzz reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with ThoughtBuzz. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

17

NEGATIVE SOCIAL MENTIONS

0

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Technical details

Devices Supported
  • Windows
  • Linux
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Free
  • Monthly payment
  • Quote-based
Customer Types
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted
  • Open API

What Support Does This Vendor Offer?

  • PHONE
  • TRAINING
  • TICKETS

What are ThoughtBuzz pricing details?

ThoughtBuzz Pricing Plans:
Free trial
Sample pack
Free
Starter pack
$5.78/mo
Pro pack
$143.86/mo
Enterprise pack
By quote

ThoughtBuzz offers four SMB and enterprise pricing plans to choose from. Give the details a look, and select the best plan for your company:

Sample pack: Free

  • Five keywords
  • One track
  • Two social profiles
  • One user login
  • 45 days data history (excluding Facebook and Twitter)
  • 5,000 results/month
  • Two social public pages
  • Reporting

Starter pack: 8 Singapore Dollars/month (US$5.78/mo)

  • 10 keywords
  • 1 track
  • 5 social profiles
  • Private messages
  • 2 user logins
  • 90 days data history (excluding Facebook and Twitter)
  • 10,000 results/month
  • 8 social public pages
  • Reporting

Pro pack: 199 Singapore Dollars/month (US$143.86/mo)

  • 20 keywords
  • 2 tracks
  • 10 social profiles
  • Private messages
  • 3 user logins
  • 120 days data history (excluding Facebook and Twitter)
  • 30,000 results/month
  • 15 social public pages
  • Reporting

Enterprise pack: By quote

  • 25-unlimited keywords
  • 5-unlimited track
  • 25-unlimited social profiles
  • Private messages
  • 5-unlimited user logins
  • 180 days data history (excluding Facebook and Twitter)
  • Unlimited results/month
  • 25-unlimited social public pages
  • Reporting
  • API

What integrations are available for ThoughtBuzz?

ThoughtBuzz is an open API system which means you can connect it with virtually any third-party system or application. Contact the vendor for details and technicalities.

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