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MaritzCX REVIEW

Customer Experience Management Software

No user reviews
USER SATISFACTION 97%
OUR SCORE 8.5

What is MaritzCX?

MaritzCX is a robust customer experience (CX) management software for large enterprises. The platform combines powerful CX technology foundation with complete data and research expertise to help organizations unlock the value of their customer experience. It enables enterprises to collect crucial data from different customer feedback channels (CRM systems, internal operational data, social media, and enterprise survey) and transform it into a solid source of customer information.

MaritzCX empowers organizations to drive high-value consumer experiences at every stage. It simplifies the capture, accumulation, assimilation, and standardization of customer information from all customer channels, before making it directly available to the CX tools and people who need it. The solution helps organizations realize CX goals with helpful insights to make informed decisions that drive real business value more effectively and efficiently.

Overview of MaritzCX Benefits

MaritzCX is reliable data engine designed to power customer experience (CX) solutions for large enterprises. The program ensures critical customer feedback from every touch point is captured in real-time to help businesses act on the desires and experiences of each customer, promptly. It weaves the opinion of every employee, customer, competitive insights, and research into the spine of your business and enables everyone to respond instantly. The solution ingrains an inimitable customer experience intelligence system into the DNA of every business operations to fuel increased customer retention, lifetime value, and conversion rate.

MaritzCX has a set of features that enable businesses to meet their enterprise feedback needs. The survey builder adopts a self-service approach that makes it easy to use. It presents robust survey tools that remove the barriers of distance, time, and processes that prevent direct, intimate customer connections from taking place.

The dashboard and reports features enable businesses to intuitively explore, seamlessly integrate, and continuously display customer experience intelligence in a unified place. The feature empowers everyone in the organization to focus on customer analytics and CX information that matters most. Additionally, with the powerful market research analytics, businesses can easily anticipate CX trends and make informed decisions to stay ahead of the competition. The feature gives you the power to refine and develop your CX decisions, strategies, and programs with impressive results.

The MaritzCX Journey Mapping feature allows business to come up with a compelling visual representation of the journey their customers take with products, services, and brands. It makes it easy to pinpoint crucial evaluation points in the CX process, highlight positives, and negatives, and measure emotions and attitudes affecting customer decisions.

Overview of MaritzCX Features

  • Journey Mapping
  • Voice of employee
  • Strategy and design consulting
  • Survey builder
  • Data collection
  • Mystery shopping
  • Analyze
  • Dashboard and reports
  • Data mining
  • Text analytics
  • Market research analytics
Advanced analytics

MaritzCX Position In Our Categories

Position of MaritzCX in our main categories:

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20

MaritzCX is one of the top 20 Customer Experience Management Software products

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20

MaritzCX is one of the top 20
Customer Experience Management Software products


If you are considering MaritzCX it could also be sensible to examine other subcategories of Best Customer Experience Management Software gathered in our base of SaaS software reviews.

Each business is different, and may need a specific Customer Experience Management Software solution that will be fit for their business size, type of customers and staff and even particular niche they support. It's not wise to count on finding a perfect app that will be suitable for every business no matter what their background is. It may be a good idea to read a few MaritzCX reviews first and even then you should pay attention to what the software is intended to do for your business and your staff. Do you need an easy and intuitive service with just elementary features? Will you really use the advanced functionalities required by experts and big enterprises? Are there any particular features that are especially useful for the industry you operate in? If you ask yourself these questions it is going to be much easier to locate a solid solution that will match your budget.

How Much Does MaritzCX Cost?

MaritzCX Pricing Plans:

MaritzCX doesn’t avail its pricing structure to the public. Contact them for details on the enterprise pricing structure.

User Satisfaction

We realize that when you make a decision to buy Customer Experience Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and MaritzCX reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with MaritzCX. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

70

NEGATIVE SOCIAL MENTIONS

1

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Technical details

Devices Supported
  • Windows
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • LIVE SUPPORT

What are MaritzCX pricing details?

MaritzCX Pricing Plans:

MaritzCX doesn’t avail its pricing structure to the public. Contact them for details on the enterprise pricing structure.

What integrations are available for MaritzCX?

MaritzCX integrates with the following business systems and applications:

  • Salesforce Sales Cloud
  • Microsoft Dynamics
  • Marketo

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