MaritzCX Review

Our score: 8.5 User satisfaction: 97%

What is MaritzCX?

MaritzCX is a robust customer experience (CX) management software for large enterprises. The platform combines powerful CX technology foundation with complete data and research expertise to help organizations unlock the value of their customer experience. It enables enterprises to collect crucial data from different customer feedback channels (CRM systems, internal operational data, social media, and enterprise survey) and transform it into a solid source of customer information.

MaritzCX empowers organizations to drive high-value consumer experiences at every stage. It simplifies the capture, accumulation, assimilation, and standardization of customer information from all customer channels, before making it directly available to the CX tools and people who need it. The solution helps organizations realize CX goals with helpful insights to make informed decisions that drive real business value more effectively and efficiently.

Overview of MaritzCX Benefits

MaritzCX is reliable data engine designed to power customer experience (CX) solutions for large enterprises. The program ensures critical customer feedback from every touch point is captured in real-time to help businesses act on the desires and experiences of each customer, promptly. It weaves the opinion of every employee, customer, competitive insights, and research into the spine of your business and enables everyone to respond instantly. The solution ingrains an inimitable customer experience intelligence system into the DNA of every business operations to fuel increased customer retention, lifetime value, and conversion rate.

MaritzCX has a set of features that enable businesses to meet their enterprise feedback needs. The survey builder adopts a self-service approach that makes it easy to use. It presents robust survey tools that remove the barriers of distance, time, and processes that prevent direct, intimate customer connections from taking place.

The dashboard and reports features enable businesses to intuitively explore, seamlessly integrate, and continuously display customer experience intelligence in a unified place. The feature empowers everyone in the organization to focus on customer analytics and CX information that matters most. Additionally, with the powerful market research analytics, businesses can easily anticipate CX trends and make informed decisions to stay ahead of the competition. The feature gives you the power to refine and develop your CX decisions, strategies, and programs with impressive results.

The MaritzCX Journey Mapping feature allows business to come up with a compelling visual representation of the journey their customers take with products, services, and brands. It makes it easy to pinpoint crucial evaluation points in the CX process, highlight positives, and negatives, and measure emotions and attitudes affecting customer decisions.

Overview of MaritzCX Features

  • Journey Mapping
  • Voice of employee
  • Strategy and design consulting
  • Survey builder
  • Data collection
  • Mystery shopping
  • Analyze
  • Dashboard and reports
  • Data mining
  • Text analytics
  • Market research analytics
Advanced analytics

MaritzCX Position In Our Categories

Knowing that businesses have particular business-related demands, it is only practical they steer clear of preferring an all-in-one, ”best” software system. At any rate, it would be hard to try to discover such an app even among well-known software systems.
The correct step to undertake would be to narrow down the various chief factors which merit deliberation such as key features, plans, technical skill aptitude of the users, organizational size, etc. Then, you should perform your product research comprehensively. Browse over these MaritzCX evaluations and check out each of the software solutions in your list more closely. Such comprehensive product investigation ascertains you steer clear of ill-fitting applications and choose the system that includes all the features you require business requires.

Position of MaritzCX in our main categories:

TOP 50

MaritzCX is one of the top 50 Customer Experience Management Software products

If you are considering MaritzCX it may also be a good idea to examine other subcategories of Customer Experience Management Software gathered in our base of SaaS software reviews.

Every enterprise is different, and may require a special Customer Experience Management Software solution that will be fit for their company size, type of clients and staff and even particular industry they support. It's not wise to count on getting an ideal app that will work for every company no matter what their history is. It may be a good idea to read a few MaritzCX Customer Experience Management Software reviews first and even then you should keep in mind what the software is supposed to do for your business and your employees. Do you need a simple and intuitive solution with only elementary features? Will you actually make use of the advanced tools required by pros and large enterprises? Are there any particular features that are especially beneficial for the industry you operate in? If you ask yourself these questions it will be much easier to find a trustworthy app that will fit your budget.

How Much Does MaritzCX Cost?

MaritzCX Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

MaritzCX doesn’t avail its pricing structure to the public. Contact them for details on the enterprise pricing structure.

User Satisfaction

Positive Social Media Mentions 70
Negative Social Media Mentions 1

We realize that when you make a decision to buy Customer Experience Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and MaritzCX reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with MaritzCX. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.


Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based


  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are MaritzCX pricing details?

MaritzCX Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

MaritzCX doesn’t avail its pricing structure to the public. Contact them for details on the enterprise pricing structure.

What integrations are available for MaritzCX?

MaritzCX integrates with the following business systems and applications:

  • Salesforce Sales Cloud
  • Microsoft Dynamics
  • Marketo

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Reviewed By Nestor Gilbert
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