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Customer Experience Management Software

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What is MaritzCX?

MaritzCX is a robust customer experience (CX) management software for large enterprises. The platform combines powerful CX technology foundation with complete data and research expertise to help organizations unlock the value of their customer experience. It enables enterprises to collect crucial data from different customer feedback channels (CRM systems, internal operational data, social media, and enterprise survey) and transform it into a solid source of customer information.

MaritzCX empowers organizations to drive high-value consumer experiences at every stage. It simplifies the capture, accumulation, assimilation, and standardization of customer information from all customer channels, before making it directly available to the CX tools and people who need it. The solution helps organizations realize CX goals with helpful insights to make informed decisions that drive real business value more effectively and efficiently.

Overview of MaritzCX Benefits

MaritzCX is reliable data engine designed to power customer experience (CX) solutions for large enterprises. The program ensures critical customer feedback from every touch point is captured in real-time to help businesses act on the desires and experiences of each customer, promptly. It weaves the opinion of every employee, customer, competitive insights, and research into the spine of your business and enables everyone to respond instantly. The solution ingrains an inimitable customer experience intelligence system into the DNA of every business operations to fuel increased customer retention, lifetime value, and conversion rate.

MaritzCX has a set of features that enable businesses to meet their enterprise feedback needs. The survey builder adopts a self-service approach that makes it easy to use. It presents robust survey tools that remove the barriers of distance, time, and processes that prevent direct, intimate customer connections from taking place.

The dashboard and reports features enable businesses to intuitively explore, seamlessly integrate, and continuously display customer experience intelligence in a unified place. The feature empowers everyone in the organization to focus on customer analytics and CX information that matters most. Additionally, with the powerful market research analytics, businesses can easily anticipate CX trends and make informed decisions to stay ahead of the competition. The feature gives you the power to refine and develop your CX decisions, strategies, and programs with impressive results.

The MaritzCX Journey Mapping feature allows business to come up with a compelling visual representation of the journey their customers take with products, services, and brands. It makes it easy to pinpoint crucial evaluation points in the CX process, highlight positives, and negatives, and measure emotions and attitudes affecting customer decisions.

Overview of MaritzCX Features

  • Journey Mapping
  • Voice of employee
  • Strategy and design consulting
  • Survey builder
  • Data collection
  • Mystery shopping
  • Analyze
  • Dashboard and reports
  • Data mining
  • Text analytics
  • Market research analytics
Advanced analytics

MaritzCX Position In Our Categories

Position of MaritzCX in our main categories:


MaritzCX is one of the top 50 Customer Experience Management Software products


MaritzCX is one of the 50
Customer Experience Management Software products

If you are interested in MaritzCX it could also be sensible to check out other subcategories of Best Customer Experience Management Software listed in our base of B2B software reviews.

Since each company has specific business needs, it is sensible for them to desist from seeking a one-size-fits-all perfect software system. Needless to say, it would be pointless to try to find such an app even among popular software applications. The clever thing to do would be to catalog the various essential factors that need consideration such as required features, finances, skill levels of workers, company size etc. Then, you should do your research thoroughly. Read some MaritzCX reviews and look into each of the other systems in your shortlist in detail. Such exhaustive research can make certain you weed out ill-fitting systems and select the solution that offers all the features you require for business success.

How Much Does MaritzCX Cost?

MaritzCX doesn’t avail its pricing structure to the public. Contact them for details on the enterprise pricing structure.

User Satisfaction

We realize that when you make a decision to buy Customer Experience Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and MaritzCX reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with MaritzCX. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.






Technical details

Devices Supported
  • Windows
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Cloud Hosted

What Support Does This Vendor Offer?


What are MaritzCX pricing details?

MaritzCX doesn’t avail its pricing structure to the public. Contact them for details on the enterprise pricing structure.

What integrations are available for MaritzCX?

MaritzCX integrates with the following business systems and applications:

  • Salesforce Sales Cloud
  • Microsoft Dynamics
  • Marketo

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