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Antlere REVIEW

Customer Experience Management Software

No user reviews
USER SATISFACTION 100%
OUR SCORE 8.0

What is Antlere?

Antlere is a customer feedback, loyalty, and analysis tool designed to help retails stores harness the power of customer feedback, identify salable products and services, spot and reward loyal customers, and more. The software allows users to see and understand customer behavior and discover via surveys, recognize dissatisfied customers, and effectively target them to get them back the fold.

Antlere is built to ultimately help businesses create and maintain an army of loyal customers who will function as their ambassadors, marketing their business to their circle of friends and loved ones. With powerful, highly actionable customer insights and data, Antlere users are able to effectively engage customers, reward those who are loyal to their brand, and retain more customers, generate more sales, and drive business growth to higher heights.

Overview of Antlere Benefits

Antlere helps your retail business get the most out of your customers by helping you gather genuine feedback by enabling you to send massive survey requests to your customers through multiple channels – email, SMS, kiosks, Web, shareable links, IVR, and voice.  You can create targeted, tailored surveys to help you get the data and insights that you need to make better business decisions and actions.

By segmenting your survey campaigns, you are able to discover areas where your business excel and aspects where it lags behind. From your customers’ response, you and your team will realize which product, service, store location, and staff are wowing your customers and which are performing poorly.

You know people are talking about your business. But Antlere helps you know more. The system helps you organize your feedback and analyze trends with just a glance through manual and automatically generated tags. Mentions of your brand, product, or service are also documented and analyzed to see how they impact a customer’s decision to become a promoter or a detractor.

With Antlere, you know the meaning and emotions that run behind the feedback of your customers through powerful analytical tools. Text analytics decipher your customers’ feedback and decode the meaning behind their response. The sentiment analysis functionality goes deeper into the feedback of your customers and interprets emotions in expression, determine if the response is positive, negative or neutral, and to what degree.

Overview of Antlere Features

  • Survey Management
  • Custom Surveys
  • Multiple Survey Channels
  • Segmented Campaigns
  • Custom Logo
  • Custom Intro
  • Inline Editing
  • Text Analytics
  • Sentiment Analysis
  • Trends and Tagging
  • Mentions
  • Survey Stats
  • Loyalty Meter
  • NPS Over Time

What Problems Will Antlere Solve?

  1. Prioritizing problems in product or services becomes easier and more effortless.
  2. Drive more sales by creating new customers from IMPACT program using your promoters.
  3. Sending discounts to your promoters to thank them or detractors to accommodate them against any complaint.

Awards & Quality Certificates

Antlere Position In Our Categories

Position of Antlere in our main categories:

50

Antlere is one of the top 50 Customer Experience Management Software products

50

Antlere is one of the 50
Customer Experience Management Software products


If you are considering Antlere it could also be a good idea to investigate other subcategories of Best Customer Experience Management Software listed in our base of SaaS software reviews.

Every enterprise has different requirements and needs an application that can be customized for their size, type of workers and buyers, and the specific industry they are in. For these reasons, no software can proffer perfect features out-of-the-box. When you try to find a software system, first be sure what you need it for. Read some Antlere reviews and ask yourself do you want basic functionality or do you want complex functionality? Are there any industry-specific features that you are searching for? Get the answers to these questions to help your search. There are plenty of aspects that you need to consider and these include your budget, particular business needs, your company size, integration requirements etc. Take your time, try out a few free trials, and finally select the app that provides all that you require to boost your company efficiency and productivity.

How Much Does Antlere Cost?

Antlere Pricing Plans:
Free trial

Antlere offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Basic – $49/month or $39/month (Annual Billing)

  • Email and Web
  • 500 Responses
  • Unlimited Surveys
  • 2 Campaigns
  • Conversations
  • 50 Discounted Credits
  • 25 Antlere Impact Credits
  • 5 Analysis By Tag
  • Customization & Branding (Logo Only)
  • Campaign Dashboard
  • Top Level Analysis
  • Analysis by CSV properties

Basic – $99/month or $79/month (Annual Billing)

  • All Basic Features
  • Email, Web, Kiosk, and Link
  • 1,250 Responses
  • 5 Campaigns
  • 125 Discount Credits
  • 75 Antlere Impact Credits
  • 10 Analysis By Tag
  • Auto Tag Recommendations
  • Customization & Branding (Logo and Intro)
  • Survey Scheduling

Advanced – $149/month or $119/month (Annual Billing)

  • All Intermediate Features
  • Email, Web, Kiosk, Link and SMS
  • 2,500 Responses
  • 10 Campaigns
  • 250 Discount Credits
  • 125 Antlere Impact Credits
  • 15 Analysis By Tag

Enterprise – By quote

  • All Features
  • Email, Web, Kiosk, Share, SMS, Voice, IVR
  • Unlimited Responses
  • Unlimited Surveys
  • Unlimited Campaigns
  • Unlimited Conversations
  • Unlimited Discount Credits
  • Unlimited Antlere Impact Credits
  • Unlimited Analysis By Tag
  • Unlimited Auto Tag Recommendations
  • Full Customization & Branding
  • Custom Questions

User Satisfaction

We realize that when you make a decision to buy Customer Experience Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Antlere reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Antlere. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

18

NEGATIVE SOCIAL MENTIONS

0

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Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Free
  • Monthly payment
  • Annual Subscription
  • Quote-based
Customer Types
  • Small Business
  • Medium Business
  • Freelancers
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • LIVE SUPPORT
  • TICKETS

What are Antlere pricing details?

Antlere Pricing Plans:
Free trial

Antlere offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Basic – $49/month or $39/month (Annual Billing)

  • Email and Web
  • 500 Responses
  • Unlimited Surveys
  • 2 Campaigns
  • Conversations
  • 50 Discounted Credits
  • 25 Antlere Impact Credits
  • 5 Analysis By Tag
  • Customization & Branding (Logo Only)
  • Campaign Dashboard
  • Top Level Analysis
  • Analysis by CSV properties

Basic – $99/month or $79/month (Annual Billing)

  • All Basic Features
  • Email, Web, Kiosk, and Link
  • 1,250 Responses
  • 5 Campaigns
  • 125 Discount Credits
  • 75 Antlere Impact Credits
  • 10 Analysis By Tag
  • Auto Tag Recommendations
  • Customization & Branding (Logo and Intro)
  • Survey Scheduling

Advanced – $149/month or $119/month (Annual Billing)

  • All Intermediate Features
  • Email, Web, Kiosk, Link and SMS
  • 2,500 Responses
  • 10 Campaigns
  • 250 Discount Credits
  • 125 Antlere Impact Credits
  • 15 Analysis By Tag

Enterprise – By quote

  • All Features
  • Email, Web, Kiosk, Share, SMS, Voice, IVR
  • Unlimited Responses
  • Unlimited Surveys
  • Unlimited Campaigns
  • Unlimited Conversations
  • Unlimited Discount Credits
  • Unlimited Antlere Impact Credits
  • Unlimited Analysis By Tag
  • Unlimited Auto Tag Recommendations
  • Full Customization & Branding
  • Custom Questions

What integrations are available for Antlere?

Antlere has a team of dedicated software engineers who are trained to integrate the software with any other system or application.

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