ABBYY Timeline Review

ABBYY Timeline
Our score: 8.0 User satisfaction: 96%

What is ABBYY Timeline?

ABBYY Timeline is an intelligent process mining software designed to help users understand their data better so they fully utilize them to further improve their business processes and ultimately their business. Instead of relying on guesswork, assumptions, and theories, ABBYY Timeline gives you the power to unearth your processes and identify points that can be improved based on real data.

ABBYY Timeline is of great use to enterprises and organizations in the financial services industry, government offices and agencies, healthcare sector, and insurance. The software allows users to go deeper into their processes, achieve absolute visibility on each step, and eliminate the need to go through a myriad of irrelevant information to detect processes that are either beneficial or detrimental to their operations.

Overview of ABBYY Timeline Benefits

ABBYY Timeline delves into your business processes to help you identify processes and behaviors that are beneficial to your operations or hamper efficiency, productivity, and output.

It delivers a complete and thorough view of your business processes so you and your management team can swiftly address issues, make the necessary changes and improvements, and discover variations so that you will never have to worry about the unexpected.

Because ABBYY Timeline does all the heavy lifting of analyzing your business processes, you never have to lift a finger to discover what’s bolstering or hurting your business. It automatically analyzes your processes, giving you that “Eureka” moment with every single click. No more manual searching and discovering insights that are buried beneath layers and layers of data. ABBYY Timeline saves you the time and energy needed to process data manually.

With ABBYY Timeline, you are able to discover processes that are repetitive, uncover process violations, and spot hidden patterns that have a significant effect on your operations. The best part is that you don’t have to have specialized skills or undergo extensive consulting to fully maximize the software. ABBYY Timeline is ready to go once you set it up and comes with out-of-the-box capabilities that let you achieve, swift, intelligent and informative process transparency.

Overview of ABBYY Timeline Features

  • Overview
  • Timeline Analysis
  • Process Scheme
  • Path and Cost Structure Analysis
  • Detailed Case Analysis
  • Process Query
  • Protocol Analysis
  • Workflow/Journey Mapping
  • Side by Side Comparison

What Problems Will ABBYY Timeline Solve?

A manager is attempting to identify why certain appointments are taking longer to schedule than others and why customer satisfaction with appointment scheduling is at an all-time low.

Based on preliminary employee observations, the manager has identified an employee who is consistently scheduling appointments quickly and accurately while the rest of the team is struggling to do the same.

Although the manager is observing this does not have the time or resources to continually monitor her employees’ scheduling processes to ensure compliance with best practice standards, the manager can extract scheduling timestamps from her IT system (ERP, CRM, etc) upload into the ABBYY Timeline tool and immediately begin to see key insights related to employee behavior related to the scheduling process.

Process Metrics – Automatic analysis of scheduling-specific workflow steps within the system to show start-to-finish time and event averages and the frequency of first and last events of a workflow amongst all employees.

Schema – Automatically generated workflow milestone analysis for the scheduling process based on most frequently occurring events between customers. The user can create a best-practice schema and compare employees’ compliance with set processes.

Path – Visualize the number of customers that experience the same scheduling process from start to finish. This path displays the order in which each event occurs for that specific group of patients. Drill down into what schedulers followed this specific sequence of events when scheduling these customers. The drill down shows the time between each step for each patient to identify which workflow steps took longer to complete than others.

Time Range – Automatically generated time range diagram shows a breakdown of average event duration relative to the progression of the workflow.

Protocol – By reporting on best practice workflows and time frames within the tool, an immediate analysis is generated on how many times a scheduler does not complete that workflow correctly. Customize best practice sequence of events and time it takes to complete each event within the scheduling workflow.

Alerting – Users can receive custom alerts and messages whenever a schedule does not follow a best practice workflow, based on custom protocols.

Awards & Quality Certificates

This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.
An award given to products that have recently entered the market but are already becoming very popular

ABBYY Timeline Position In Our Categories

Bearing in mind businesses have distinctive business-related needs, it is prudent they abstain from choosing a one-size-fits-all, ”best” solution. Having said that, it is almost impossible to discover such application even among well-known software products. The clever thing to do would be to jot down the numerous critical factors that require examination including essential features, price plans, technical skill aptitude of staff, organizational size, etc. After which, you must follow through your research to a full extent. Read some of these ABBYY Timeline evaluations and scrutinize the other software products in your shortlist more closely. Such all-encompassing research ascertain you circumvent poorly fit applications and buy the one that meets all the features you require company requires in sustaining growth.

Position of ABBYY Timeline in our main categories:

TOP 200

ABBYY Timeline is one of the top 200 Business Process Management Software products

If you are considering ABBYY Timeline it might also be a good idea to analyze other subcategories of Business Process Management Software gathered in our database of SaaS software reviews.

Organizations have different needs and requirements and no software solution can be perfect in such a condition. It is useless to try to find an ideal off-the-shelf software app that meets all your business needs. The intelligent thing to do would be to customize the application for your unique wants, employee skill levels, finances, and other factors. For these reasons, do not rush and pay for well-publicized popular applications. Though these may be widely used, they may not be the perfect fit for your unique wants. Do your homework, check out each short-listed system in detail, read a few ABBYY Timeline Business Process Management Software reviews, contact the maker for clarifications, and finally settle for the application that provides what you want.

How Much Does ABBYY Timeline Cost?

ABBYY Timeline Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Starting at as little as $1000 a month.

Contact ABBYY Timeline for their enterprise pricing information and other product details. You can also submit a request for a free trial to see if the software is a perfect fit for your business.

User Satisfaction

Positive Social Media Mentions 117
Negative Social Media Mentions 6

We realize that when you make a decision to buy Business Process Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and ABBYY Timeline reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with ABBYY Timeline. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.


Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based


  • Cloud Hosted
  • On Premise

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are ABBYY Timeline pricing details?

ABBYY Timeline Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Starting at as little as $1000 a month.

Contact ABBYY Timeline for their enterprise pricing information and other product details. You can also submit a request for a free trial to see if the software is a perfect fit for your business.

What integrations are available for ABBYY Timeline?

ABBYY Timeline integrates with the following business systems and applications:

  • ServiceNow
  • Salesforce
  • Five9

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Reviewed By Louie Andre
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