Twilio SMS to CRM Review

Two-Way Communications in Bitrix24 CRM

Twilio SMS to CRM is a prebuilt Bitrix24 application or module that permits you to enhance and extend the features of your existing Bitrix24 CRM through integration with Twilio’s messaging services. With this app, you can now send and receive Twilio SMS and MMS messages straight within Bitrix24 CRM. To do this, you need to enable Bitrix24 outbound messaging on the Twilio platform so you can send Twillio messages from your Bitrix24 CRM system.

You should also check if Twilio supports two-way messaging for the specific locations of your customers. After that, you’ll install the Bitrix24 application for you to receive customer messages in Bitrix24 CRM. Furthermore, once 2-way messaging is implemented, you can organize inbound Twilio messages into different entities as well, such as leads, contacts, companies, and deals.

Scalable Management

The Bitrix24 messaging application eliminates the hassles of handling Twilio 2-way communications for multiple channels, offices, branches, and numbers. This makes the tool suitable for growing companies and businesses that use Bitrix24 CRM. This is possible by connecting it with your open channels in Bitrix24 CRM.

You can select the “Connect Open Lines” option on Twilio SMS to CRM’s settings page. Then on Bitrix24 CRM’s Contact Center page, you’ll configure new or existing open channels under the messaging app. When your operators or agents send and receive Twilio messages, the messages will be displayed on the appropriate Bitrix24 open channels.

Twilio SMS to CRM, moreover, makes it easy for you to set up, track, and handle multiple Twilio numbers used for inbound and outbound messaging. Through its mediaplayer feature, you’ll be able to find out the exact messages sent and received by each office, branch, or manager, and the specific Twilio numbers that were used. You can do this in just a single app.

Enhanced Client Relationship

Companies, businesses, and professionals can leverage Twilio SMS to CRM to improve connections and engagements with their customers. They can immediately receive and respond to all of their customers’ needs, requests, issues, and feedback from their Bitrix24 mobile portal.

The application helps users make their communications with customers more interactive and personalized. Through MMS messaging, they can send and receive various types of media files, like images, videos, and audio. Plus, they can obtain useful insights into customers’ Twilio communications and messages.

They can discover and understand what customers think and feel about the company’s products and services. This will encourage them to build new products and services or improve existing ones. They can access all the important customer insights and information directly from Bitrix24 CRM, eliminating time-consuming emails, calls, or surveys. As a result, they can win customers’ trust and loyalty and build stronger relationships with them.