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VisionFlow Review

VisionFlow
Our score: 7.2 User satisfaction: N/A

What is VisionFlow?

VisionFlow is a software suite that can be deployed on all fronts: either through the web, cloud or on-premise.  As a help desk software, it can be used for the following:  1) as a general customer support tool to handle incoming questions and requests via chat/email/phone/forms 2) as an internal help desk tool to support your organization internally; and 3) as a product support tool.

The system is easy to use , very flexible and highly configurable. You can get started quickly by using a very simple set-up or make it as advanced as you like.

 

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Overview of VisionFlow Benefits

The many VisionFlow benefits are listed below:

  • Cut customer wait time
  • Get a 50 – 100% efficiency improvement
  • Improved agent productivity
  • Improved customer involvement
  • All customer conversations in one place with complete traceability
  • Easily add a customer support/help center to your website
  • Easily add a knowledge base in your customer portal as part of 24/7 support center
  • Track & monitor all customer tickets
  • Improve overall  customer satisfaction
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Overview of VisionFlow Features

  • Customer and contact management
  • Email ticketing system
  • Personal dashboard
  • Flexible task and event management
  • Complete traceability with customer and contact logging
  • Sales/marketing calendar with Outlook integration
  • Product/services catalogue
  • File and document management with complete indexing and search
  • Mass email
  • Web forms
  • Sales chat tool for easy web site integration
  • Email integration with templates
  • Flexible workflow and process management
  • Customer project management
  • SLA’s with escalations to make sure service targets and customer retention targets are met
  • Data import and export capabilities
  • Web service API for integration with back end systems
  • Completely web based with mobile app

VisionFlow Position In Our Categories

Keeping in mind businesses have particular business wants, it is practical that they avoid selecting a one-size-fits-all, ideal software system. Having said that, it would be futile to try to stumble on such an app even among well-known software systems. The reasonable thing to undertake is to shortlist the different key functions which call for a investigation like crucial features, packages, technical skill aptitude of the users, company size, etc. The second step is, you should perform your product research comprehensively. Have a look at some of these VisionFlow analyses and scrutinize each of the software products in your shortlist more closely. Such all-encompassing product research guarantees you take out mismatched apps and pay for the one which includes all the aspects your company requires.

Position of VisionFlow in our main categories:

TOP 500

VisionFlow is one of the top 500 Business Process Management Software products

TOP 200

VisionFlow is one of the 200 Help Desk Software products

If you are interested in VisionFlow it might also be beneficial to analyze other subcategories of Business Process Management Software gathered in our database of SaaS software reviews.

Every enterprise is different, and may need a special Business Process Management Software solution that will be fit for their company size, type of customers and employees and even specific niche they support. We advise you don't count on locating an ideal services that will be suitable for each business regardless of their background is. It may be a good idea to read a few VisionFlow Business Process Management Software reviews first and even then you should keep in mind what the software is intended to do for your company and your employees. Do you need an easy and intuitive solution with only essential features? Will you really make use of the complex tools needed by pros and large enterprises? Are there any specific tools that are especially practical for the industry you work in? If you ask yourself these questions it is going to be much easier to get a solid solution that will fit your budget.

How Much Does VisionFlow Cost?

VisionFlow Pricing Plans:

Free Trial

Small

19 euros user/month

Medium

33 euros user/month

Large

47 euros user/month

Pick & Choose

By quote

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What are VisionFlow pricing details?

VisionFlow Pricing Plans:

Free Trial

Small

19 euros user/month

Medium

33 euros user/month

Large

47 euros user/month

Pick & Choose

By quote

7For the Small plan, subscription starts at 19 euros per user per month, which gives access to the base module containing the following core functions: group calendar, issue/case tracking, PM reports and statistics, Search, Users & Permissions.

For Medium, subscribers are entitled to the base module plus the following: project management functions, email ticket system, support center and live support chat. Rate is at 33 euros per user per month.

The Large plan is at 47 euros per user per month. It is equipped with all the functionalities for the Small and Medium subscription packages, plus these additional features: CRM, corporate branding, product/asset inventory and enterprise chat. This is recommended for big organizations who want to maximize their functions.

There is also a Pick & Choose pricing plan where each module or core function is priced individually, and you choose depending on what you need.

 

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We are aware that when you choose to buy a Business Process Management Software it’s important not only to find out how experts score it in their reviews, but also to find out whether the actual users and enterprises that purchased these solutions are actually content with the service. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and VisionFlow reviews across a vast array of social media sites. The information is then presented in a simple to digest format indicating how many clients had positive and negative experience with VisionFlow. With that information at your disposal you should be ready to make an informed business decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac

Deployment

  • Cloud Hosted
  • On Premise

Language Support

  • English

Pricing Model

  • Monthly payment

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for VisionFlow?

There is a VisionFlow mobile app available. Other integrations not specified.

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Jenny Chang

By Jenny Chang

Jenny Chang is a senior writer specializing in SaaS and B2B software solutions. Her decision to focus on these two industries was spurred by their explosive growth in the last decade, much of it she attributes to the emergence of disruptive technologies and the quick adoption by businesses that were quick to recognize their values to their organizations. She has covered all the major developments in SaaS and B2B software solutions, from the introduction of massive ERPs to small business platforms to help startups on their way to success.

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