VisionFlow Review
What is VisionFlow?
VisionFlow is a software suite that can be deployed on all fronts: either through the web, cloud or on-premise. As a help desk software, it can be used for the following: 1) as a general customer support tool to handle incoming questions and requests via chat/email/phone/forms 2) as an internal help desk tool to support your organization internally; and 3) as a product support tool.
The system is easy to use , very flexible and highly configurable. You can get started quickly by using a very simple set-up or make it as advanced as you like.
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Overview of VisionFlow Benefits
The many VisionFlow benefits are listed below:
- Cut customer wait time
- Get a 50 – 100% efficiency improvement
- Improved agent productivity
- Improved customer involvement
- All customer conversations in one place with complete traceability
- Easily add a customer support/help center to your website
- Easily add a knowledge base in your customer portal as part of 24/7 support center
- Track & monitor all customer tickets
- Improve overall customer satisfaction
Overview of VisionFlow Features
- Customer and contact management
- Email ticketing system
- Personal dashboard
- Flexible task and event management
- Complete traceability with customer and contact logging
- Sales/marketing calendar with Outlook integration
- Product/services catalogue
- File and document management with complete indexing and search
- Mass email
- Web forms
- Sales chat tool for easy web site integration
- Email integration with templates
- Flexible workflow and process management
- Customer project management
- SLA’s with escalations to make sure service targets and customer retention targets are met
- Data import and export capabilities
- Web service API for integration with back end systems
- Completely web based with mobile app
VisionFlow Position In Our Categories
Because companies have distinct business needs, it is wise they avoid subscribing to an all-encompassing, ”best” software solution. Nonetheless, it is nearly futile to try to pinpoint such a software solution even among popular software products. The clever step to undertake can be to narrow down the varied essential functions which require investigation such as important features, budget, technical skill capability of staff, company size, etc. Thereafter, you should conduct the research comprehensively. Go over these VisionFlow reviews and explore each of the software products in your shortlist in detail. Such detailed product research can make sure you keep away from ill-fitting apps and select the one that has all the tools your company requires.
Position of VisionFlow in our main categories:
TOP
500
VisionFlow is one of the top 500 Business Process Management Software products
TOP
200
VisionFlow is one of the 200 Help Desk Software products
If you are considering VisionFlow it may also be beneficial to analyze other subcategories of Business Process Management Software gathered in our base of SaaS software reviews.
It's essential to note that almost no service in the Business Process Management Software category is going to be a perfect solution that can meet all the goals of different company types, sizes and industries. It may be a good idea to read a few VisionFlow Business Process Management Software reviews first as specific solutions may dominate only in a really small group of applications or be prepared with a really specific type of industry in mind. Others might operate with a goal of being simple and intuitive and therefore lack complex functions desired by more experienced users. There are also apps that focus on a broad group of users and provide a rich feature base, however this frequently comes at a more expensive price of such a software. Be certain that you're aware of your needs so that you purchase a software that provides specifically the elements you look for.
How Much Does VisionFlow Cost?
VisionFlow Pricing Plans:
Free Trial
Small
19 euros user/month
Medium
33 euros user/month
Large
47 euros user/month
Pick & Choose
By quote
What are VisionFlow pricing details?
VisionFlow Pricing Plans:
Free Trial
Small
19 euros user/month
Medium
33 euros user/month
Large
47 euros user/month
Pick & Choose
By quote
7For the Small plan, subscription starts at 19 euros per user per month, which gives access to the base module containing the following core functions: group calendar, issue/case tracking, PM reports and statistics, Search, Users & Permissions.
For Medium, subscribers are entitled to the base module plus the following: project management functions, email ticket system, support center and live support chat. Rate is at 33 euros per user per month.
The Large plan is at 47 euros per user per month. It is equipped with all the functionalities for the Small and Medium subscription packages, plus these additional features: CRM, corporate branding, product/asset inventory and enterprise chat. This is recommended for big organizations who want to maximize their functions.
There is also a Pick & Choose pricing plan where each module or core function is priced individually, and you choose depending on what you need.
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We know that when you decide to get a Business Process Management Software it’s important not only to find out how experts score it in their reviews, but also to check whether the real users and businesses that bought it are genuinely happy with the product. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and VisionFlow reviews across a vast array of social media sites. The information is then presented in an easy to understand way showing how many clients had positive and negative experience with VisionFlow. With that information at your disposal you should be prepared to make an informed buying choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
Deployment
- Cloud Hosted
- On Premise
Language Support
- English
Pricing Model
- Monthly payment
Customer Types
- Small Business
- Large Enterprises
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for VisionFlow?
There is a VisionFlow mobile app available. Other integrations not specified.
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