VisionFlow Review
What is VisionFlow?
VisionFlow is a software suite that can be deployed on all fronts: either through the web, cloud or on-premise. As a help desk software, it can be used for the following: 1) as a general customer support tool to handle incoming questions and requests via chat/email/phone/forms 2) as an internal help desk tool to support your organization internally; and 3) as a product support tool.
The system is easy to use , very flexible and highly configurable. You can get started quickly by using a very simple set-up or make it as advanced as you like.
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Overview of VisionFlow Benefits
The many VisionFlow benefits are listed below:
- Cut customer wait time
- Get a 50 – 100% efficiency improvement
- Improved agent productivity
- Improved customer involvement
- All customer conversations in one place with complete traceability
- Easily add a customer support/help center to your website
- Easily add a knowledge base in your customer portal as part of 24/7 support center
- Track & monitor all customer tickets
- Improve overall customer satisfaction
Overview of VisionFlow Features
- Customer and contact management
- Email ticketing system
- Personal dashboard
- Flexible task and event management
- Complete traceability with customer and contact logging
- Sales/marketing calendar with Outlook integration
- Product/services catalogue
- File and document management with complete indexing and search
- Mass email
- Web forms
- Sales chat tool for easy web site integration
- Email integration with templates
- Flexible workflow and process management
- Customer project management
- SLA’s with escalations to make sure service targets and customer retention targets are met
- Data import and export capabilities
- Web service API for integration with back end systems
- Completely web based with mobile app
VisionFlow Position In Our Categories
Since companies have special business wants, it is prudent they steer clear of choosing a one-size-fits-all, ideal software solution. Nevertheless, it would be futile to discover such an app even among popular software products. The practical thing to do can be to list the numerous essential factors which merit research including important features, packages, skill levels of the employees, business size, etc. After which, you must conduct your research thoroughly. Browse over these VisionFlow review articles and scrutinize the other software products in your list in detail. Such detailed product investigation ascertains you stay away from mismatched applications and choose the one which meets all the benefits your company requires in sustaining growth.
Position of VisionFlow in our main categories:
TOP
500
VisionFlow is one of the top 500 Business Process Management Software products
TOP
200
VisionFlow is one of the 200 Help Desk Software products
If you are interested in VisionFlow it could also be beneficial to examine other subcategories of Business Process Management Software collected in our base of SaaS software reviews.
Every company has its own characteristics, and can need a specific Business Process Management Software solution that will be designed for their business size, type of customers and employees and even individual industry they cater to. We advise you don't count on locating an ideal solution that is going to be suitable for each company regardless of their background is. It may be a good idea to read a few VisionFlow Business Process Management Software reviews first and even then you should pay attention to what the software is intended to do for your company and your workers. Do you require a simple and intuitive app with just basic functions? Will you really make use of the complex tools required by pros and big enterprises? Are there any specific features that are especially practical for the industry you work in? If you ask yourself these questions it will be much easier to find a solid solution that will fit your budget.
How Much Does VisionFlow Cost?
VisionFlow Pricing Plans:
Free Trial
Small
19 euros user/month
Medium
33 euros user/month
Large
47 euros user/month
Pick & Choose
By quote
What are VisionFlow pricing details?
VisionFlow Pricing Plans:
Free Trial
Small
19 euros user/month
Medium
33 euros user/month
Large
47 euros user/month
Pick & Choose
By quote
7For the Small plan, subscription starts at 19 euros per user per month, which gives access to the base module containing the following core functions: group calendar, issue/case tracking, PM reports and statistics, Search, Users & Permissions.
For Medium, subscribers are entitled to the base module plus the following: project management functions, email ticket system, support center and live support chat. Rate is at 33 euros per user per month.
The Large plan is at 47 euros per user per month. It is equipped with all the functionalities for the Small and Medium subscription packages, plus these additional features: CRM, corporate branding, product/asset inventory and enterprise chat. This is recommended for big organizations who want to maximize their functions.
There is also a Pick & Choose pricing plan where each module or core function is priced individually, and you choose depending on what you need.
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We know that when you make a decision to buy a Business Process Management Software it’s crucial not only to find out how professionals rank it in their reviews, but also to check if the actual clients and enterprises that use this software are indeed satisfied with the service. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and VisionFlow reviews across a broad array of social media sites. The information is then presented in a simple to understand form revealing how many users had positive and negative experience with VisionFlow. With that information at your disposal you should be prepared to make an informed business decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
Deployment
- Cloud Hosted
- On Premise
Language Support
- English
Pricing Model
- Monthly payment
Customer Types
- Small Business
- Large Enterprises
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for VisionFlow?
There is a VisionFlow mobile app available. Other integrations not specified.
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