Web+Center Review
What is Web+Center?
Web+Center is a set of customizable, open-source help desk solutions designed by Internet Software Sciences for small IT service companies, higher education institutions, hospitals, government, and nonprofit organizations. It presents solutions that can be deployed in the cloud or on-premises with support for multiple browser-based devices including smartphones, tablets, Macs, and PCs. The platform enables organizations to customize solutions that meet their unique business needs such as facilities management, asset tracking, customer support, and IT help desk. It facilitates a high return on investment (ROI) by offering scalable applications that enable businesses to grow at minimal cost.
Web+Center is an easy-to-use software that provides a wide range of powerful features which include GeoLocation tracking, SMS notification, asset tracking, customer management, reporting, mobile apps, backend database support, case scheduling, comprehensive help desk, and account management.
Show MoreOverview of Web+Center Benefits
Web+Center a suite of powerful Window-based solutions that you can customize to create an efficient help desk system. It is a scalable solution that offers unfettered access to the source code while providing affordable licensing to enable organizations to build help desk solutions that meet unique needs. One of its reliable solutions is the Customer+Center. This is a robust, web-based customer support application that enables customers to utilize Active Directory verification techniques or self-register to log in and update their support tickets or check the status of support cases.
The Reservation+Center is another vital feature of the Web+Center. This is a reliable facilities/equipment reservation system that works in tandem with the customer database to allow customers to log in and make facility or equipment reservation. It provides an online graphics catalog that expedites the reservation process and enables administrators to manage and track all reservation requests. Customers can also utilize the mobile web app to create and update their support cases or accomplish other customer self-help tasks via a mobile device.
In addition, Web+Center offers a Bussines+Center module; a contact management system for businesses of all sizes. The module allows you to easily integrate the end-user support requirements with sales/contact business processes. It provides a mini accounting and invoicing system designed to streamline all business tasks related to time spent, support operations, and expenses.
Better still, there is a comprehensive yet very easy-to-use Tech+Web solution. This module functions as a powerful support web application that allows your employees to log and manage support cases launched by customers. It provides an all-inclusive suite of features including case routing, extensive search capabilities, dispatching options, asset tracking, project management, and reporting.
Show MoreOverview of Web+Center Features
- Email to case feature
- Geolocation tracking
- SMS notification
- Account management
- Comprehensive help desk
- Asset tracking
- Mobile Apps
- Customer management tools
- Reports
- Case scheduling and routing options
- Optional A/D customer login methods
- Remote control program launch
- Backend database support
- Customer surveys
- Calendar/Scheduler
- Complete invoicing and quote accounting system
- Graphical reservation systems of resources
- Auto escalating for support cases
Web+Center Position In Our Categories
Keeping in mind businesses have their own business-related wants, it is only prudent that they steer clear of settling on a one-size-fits-all, ”best” solution. Nonetheless, it is futile to pinpoint such an app even among well-known software products. The right thing to undertake would be to spell out the various important factors that merit deliberation like major features, price plans, technical skill capability of staff, organizational size, etc. The second step is, you should double down on the research systematically. Have a look at some of these Web+Center review articles and check out the other software systems in your shortlist in detail. Such well-rounded research makes sure you circumvent unsuitable software products and buy the system that provides all the tools your business requires in sustaining growth.
Position of Web+Center in our main categories:
TOP
50
Web+Center is one of the top 50 IT Asset Management Software products
If you are interested in Web+Center it might also be beneficial to examine other subcategories of IT Asset Management Software gathered in our base of SaaS software reviews.
Every company has different requirements and needs a software that can be customized for their size, kind of employees and clients, and the particular industry they are in. For these reasons, no system can proffer perfect features off-the-shelf. When you search a software system, first be sure what you need it for. Read some Web+Center IT Asset Management Software reviews and ask yourself do you need basic tools or do you need complex tools? Are there any industry-specific functionalities that you are looking for? Obtain the answers to these queries to help your search. There are lots of elements that you need to reflect on and these include your budget, specific business requirements, your organization size, integration needs etc. Take your time, try out a few free trials, and finally select the system that presents all that you require to enhance your organization effectiveness and productivity.
How Much Does Web+Center Cost?
Web+Center Pricing Plans:
Free Trial
Free Edition
Free
Small Business Edition
$300 and up (one-time fee)
Enterprise Edition
$1500 and up (onetime fee)
Cloud Hosted Edition
$25/tech/month
What are Web+Center pricing details?
Web+Center Pricing Plans:
Free Trial
Free Edition
Free
Small Business Edition
$300 and up (one-time fee)
Enterprise Edition
$1500 and up (onetime fee)
Cloud Hosted Edition
$25/tech/month
Web+Center offers a detailed enterprise pricing model with both onsite and cloud-based plans:
Free Edition @ $0
- 2 Tech licenses
- Unlimited customers
- Unlimited cases/tickets
- Does not timeout
- Full Web+Center suite
Small Business Edition @ $300 and up (one-time fee)
- 3techs, $300 + $100 annual support
- 4 techs, $675 + $100 annual support
- Everything in Free Edition
- 30% discount for education
Enterprise Edition @ $1500 and up (onetime fee)
- Everything in Small Business Edition
- 5 techs, $1500 +$200 annual support
- 6 techs, $2000 +$360 annual support
- 10 techs, $5000 +$1000 annual support
- 25 techs, $10000 +$2000 annual support
Cloud Hosted Edition @ $25/tech/month
- Everything in Free Edition
- 3 tech @ $75/month
- Unlimited techs @ $1000/month
- $75 setup fee
- 3-month minimum commitment
User Satisfaction
Positive Social Media Mentions
329
Negative Social Media Mentions
1
We are aware that when you decide to get a IT Asset Management Software it’s crucial not only to find out how experts evaluate it in their reviews, but also to find out whether the real users and businesses that use these solutions are indeed satisfied with the service. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Web+Center reviews across a broad array of social media sites. The data is then presented in an easy to digest form indicating how many users had positive and negative experience with Web+Center. With that information at your disposal you should be ready to make an informed business choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
- On Premise
Language Support
- English
Pricing Model
- Monthly payment
- One-time payment
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Web+Center?
Web+Center integrates with the following applications:
- Active Directory
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