Whisbi is changing the way people purchase and connect with brands and products online. Founded in 2008, Whisbi is a global provider of innovative real time customer engagement and omnichannel Software as a Service (SaaS) solutions that help businesses increase online sales conversion, monetize web visits, make retail operations more productive whilst offering a customer experience with a unique differentiator value.
You can use the app to invite your customers to reach out to you any time, offering a clearly visible Call-to-Action button integrated into your website.
Whisbi has gained popularity for its ability to synchronize a phone call with an interactive online experience, i.e. co-browsing, chat, video, and tracking. Using the app can lead to higher sales and conversion rates (15-30% customer average).
You can increase cross-selling and upselling opportunities, and provide better customer engagement, transparency and trust; higher customer satisfaction rates (+90% improvement among customers).
Whisbi is universal and flexible: all your customers need is an internet-enabled device of any kind. It is 100% cloud based: Your customers will not need to log in, download or install any software or plugins; nor will they need microphones, speakers or camera.
The company also owns a U.S. Patent to synchronize phone calls with online video communication in real time. Its ley verticals are: Retail, Automotive, Telco, E-Commerce, Travel, Financial Services and Utilities.
Show MoreWhisbi offers patented SaaS solutions that are able to synchronize a normal phone call with an interactive online experience (i.e. video, co-browsing, chat and tracking) in real time. As part of this customer interaction session, companies can even showcase physical products to online customers via live video, using the camera of a smartphone or smart glasses. All synced, 100% web-based, universal and measurable.
For their clients, Whisbi implemented innovative ways to engage with online customers across key touch points (e.g. dedicated live showrooms, contact centers and stores or dealerships) in order to:
Problem #1: Most click-to-call, chat, etc. solutions don’t offer a seamless, rich experience and are not enough to differentiate the customer experience from competitors. Whisbi’s SaaS is able to sync a normal phone call with an interactive online experience in real time, working on any internet-enabled device without requiring the customer to download or install anything.
Problem #2: Retailers experience that physical store still converts better than e-commerce: With Whisbi, companies can take the store experience online, showcasing products via live video. This brings the expected sales conversion rates closer to in-store conversion than to typical online conversion.
Problem #3: Companies are not able to track the impact of phone calls on sales conversion. Whisbi‘s SaaS tracks everything from click-through to session (phone call + interactive experience) to closed sales.
Whisbi Pricing Plans:
€ 250/mo
€ 29/mo
€ 120/mo
€ 250/mo
By quote
Whisbi Pricing Plans:
€ 250/mo
€ 29/mo
€ 120/mo
€ 250/mo
By quote
Whisbi for Retail and E-commerce pricing:
Whisbi Pro Plus
Whisbi Custom
Whisbi for Telemarketing and Telesales pricing:
We realize that when you choose to buy a Sales Tools it’s important not only to see how experts evaluate it in their reviews, but also to check whether the real people and companies that bought these solutions are genuinely satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Whisbi reviews across a vast range of social media sites. The data is then displayed in an easy to digest way indicating how many clients had positive and negative experience with Whisbi. With that information available you should be prepared to make an informed purchasing choice that you won’t regret.
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Whisbi has infrastructure provider partners such as Twilio worldwide.
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