Whisbi Review
What is Whisbi?
Whisbi is changing the way people purchase and connect with brands and products online. Founded in 2008, Whisbi is a global provider of innovative real time customer engagement and omnichannel Software as a Service (SaaS) solutions that help businesses increase online sales conversion, monetize web visits, make retail operations more productive whilst offering a customer experience with a unique differentiator value.
You can use the app to invite your customers to reach out to you any time, offering a clearly visible Call-to-Action button integrated into your website.
Whisbi has gained popularity for its ability to synchronize a phone call with an interactive online experience, i.e. co-browsing, chat, video, and tracking. Using the app can lead to higher sales and conversion rates (15-30% customer average).
You can increase cross-selling and upselling opportunities, and provide better customer engagement, transparency and trust; higher customer satisfaction rates (+90% improvement among customers).
Whisbi is universal and flexible: all your customers need is an internet-enabled device of any kind. It is 100% cloud based: Your customers will not need to log in, download or install any software or plugins; nor will they need microphones, speakers or camera.
The company also owns a U.S. Patent to synchronize phone calls with online video communication in real time. Its ley verticals are: Retail, Automotive, Telco, E-Commerce, Travel, Financial Services and Utilities.
Show MoreOverview of Whisbi Benefits
Whisbi offers patented SaaS solutions that are able to synchronize a normal phone call with an interactive online experience (i.e. video, co-browsing, chat and tracking) in real time. As part of this customer interaction session, companies can even showcase physical products to online customers via live video, using the camera of a smartphone or smart glasses. All synced, 100% web-based, universal and measurable.
For their clients, Whisbi implemented innovative ways to engage with online customers across key touch points (e.g. dedicated live showrooms, contact centers and stores or dealerships) in order to:
- Better monetize web visits and online leads by enhancing the pre-sale process and increasing the share of digital sales.
- Enhance online customer experience through live video communication and personalized assistance in real time.
- Make teams in stores more productive by selling more products and increasing upselling and cross-selling opportunities.
- Be the milestone of innovation in the industry.
Overview of Whisbi Features
- Call-to-Action button integrated into your website
- Click to call: instant callback
- Co-browsing
- Customer survey in real time
- Easy setup with only one line of JavaScript
- Live chat
- One-way video communication
- Responsive customer experience
- Social media share
- Track the whole customer journey
- Tracking from click-through
What Problems Will Whisbi Solve?
Problem #1: Most click-to-call, chat, etc. solutions don’t offer a seamless, rich experience and are not enough to differentiate the customer experience from competitors. Whisbi’s SaaS is able to sync a normal phone call with an interactive online experience in real time, working on any internet-enabled device without requiring the customer to download or install anything.
Problem #2: Retailers experience that physical store still converts better than e-commerce: With Whisbi, companies can take the store experience online, showcasing products via live video. This brings the expected sales conversion rates closer to in-store conversion than to typical online conversion.
Problem #3: Companies are not able to track the impact of phone calls on sales conversion. Whisbi‘s SaaS tracks everything from click-through to session (phone call + interactive experience) to closed sales.
How Much Does Whisbi Cost?
Whisbi Pricing Plans:
Free Trial
Whisbi Pro Plus
€ 250/mo
Whisbi Lite
€ 29/mo
Whisbi Professional
€ 120/mo
Whisbi Sales Booster
€ 250/mo
Whisbi Custom
By quote
What are Whisbi pricing details?
Whisbi Pricing Plans:
Free Trial
Whisbi Pro Plus
€ 250/mo
Whisbi Lite
€ 29/mo
Whisbi Professional
€ 120/mo
Whisbi Sales Booster
€ 250/mo
Whisbi Custom
By quote
Whisbi for Retail and E-commerce pricing:
Whisbi Pro Plus
- € 250/mo
- X user
- Telephony cost
- Minimum 4 users
Whisbi Custom
- Tailor-made project with WOW effect
- Fully customizable
Whisbi for Telemarketing and Telesales pricing:
- Whisbi Lite: € 29/mo
- Whisbi Professional: € 120/mo
- Whisbi Sales Booster: € 250/mo
- Whisbi Custom: Tailor made project
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We realize that when you choose to get a Sales Tools it’s vital not only to learn how professionals rank it in their reviews, but also to discover whether the actual clients and businesses that use it are actually content with the product. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Whisbi reviews across a broad range of social media sites. The data is then displayed in an easy to understand way indicating how many customers had positive and negative experience with Whisbi. With that information available you will be prepared to make an informed business decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
Customer Types
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Whisbi?
Whisbi has infrastructure provider partners such as Twilio worldwide.
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