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WhyQ Review

WhyQ
Our score: 8.0 User satisfaction: 100%

What is WhyQ?

WhyQ improves and simplifies the way companies manage the influx of their customers with its SMS virtual queuing platform. The system utilizes SMS/MMS gateway technology to deliver a simple yet very effective way to help customers manage their waiting time and do other things instead of spending hours sitting tight while waiting for them to be called.

WhyQ is a very popular queuing system especially for businesses that have clients waiting for consultations, meetings, and other specific services. The platform is a perfect fit for hair salons, banks and other finance institutions, doctor offices and more. WhyQ is very user-friendly and doesn’t require users to undergo a steep learning curve, making it easy for staff to operate the system and make queuing easy and quick for you and your clients.

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Overview of WhyQ Benefits

WhyQ leverages a very straightforward SMS/MMS technology, allowing any business that caters to long lines of waiting clients with a simple yet very efficient queuing management system. Why let you customers spend hours standing in line doing nothing while they can do a lot of things while still queuing? With WhyQ, your customers are able to access and enjoy your services without them standing in in line.

WhyQ virtual SMS queuing system makes it very effortless for your customers to queue. Its unique approach dramatically reduces on-site wait times by as much as 96%. On top of that, WhyQ users have seen their business revenues soar even higher as walkaways are brought down by 75%. The system boasts of an omni-channel queue entry functionality. As long as your clients have a functional mobile device capable of sending SMS, they can easily join a virtual queue. All they have to do is send an SMS using their smartphone to your queue, IOS or Android Tablet Kiosk System (Customer Self Service) or direct into your queue via a staff member and they are given a spot in the queue. They basically don’t have to install any application or purchase a special device to really enjoy the system.

SMS remains to be a popular mode of communication and this fact is what makes WhyQ so popular. Businesses just need to have their clients a working mobile phone to get a spot in the queue and customers are not forced to download a mobile app.

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Overview of WhyQ Features

  • MS Virtual Queues
  • Data Capture
  • Display Queue Information
  • Customization Options
  • Local Numbers
  • Queue Management Marketing
  • Android/iOS Customer Self-Service
  • Optimized for any screen size

What Problems Will WhyQ Solve?

1.Walkaways

WhyQ drastically brings down instances of walkaways with their self-service kiosks, allowing clients to manage their waiting times effectively. With walkaway rates greatly reduced, companies are able to generate more income as customers are not likely to get frustrated with slow lines and walk away from the queue.

2.Data Collection

Collecting data can be quite tough as not all customers are ready to provide information about themselves. WhyQ can be configured to gather data for you in real time whilst still providing something back to the customer.

3.Customer complaints

Customers have information and total control of their waiting time. That functionality greatly helps in bringing down customer complaints.

 

WhyQ Position In Our Categories

Keeping in mind companies have their own business-related requirements, it is only rational that they abstain from getting an all-encompassing, “perfect” software. Just the same, it is almost impossible to try to come across such an app even among popular software solutions. The rational step to undertake is to take note of the various main factors which require consideration including major features, plans, skill aptitude of the users, organizational size, etc. Next, you must follow through the product research comprehensively. Read these WhyQ reviews and check out the other software systems in your shortlist more closely. Such detailed product investigation guarantees you stay away from unsuitable software solutions and choose the system which provides all the tools your business requires for optimal results.

Position of WhyQ in our main categories:

TOP 100

WhyQ is one of the top 100 Appointment Scheduling Software products

If you are considering WhyQ it might also be beneficial to investigate other subcategories of Appointment Scheduling Software collected in our database of B2B software reviews.

Each company has different wants and needs an application that can be customized for their size, type of staff members and customers, and the specific industry they are in. For these reasons, no software can provide perfect features off-the-shelf. When you search a software app, first be sure what you need it for. Read some WhyQ Appointment Scheduling Software reviews and ask yourself do you want basic functionality or do you require sophisticated tools? Are there any industry-specific tools that you are looking for? Get the answers to these questions to help your search. There are multiple elements that you need to mull over and these include your budget, particular business requirements, your organization size, integration needs etc. Take your time, try out a few free trials, and finally zero in on the platform that offers all that you want to enhance your firm competence and productivity.

How Much Does WhyQ Cost?

WhyQ Pricing Plans:

Free Trial

Free

Free

Pay As You Go

Bulk SMS Rates

Enterprise

$149/95/month

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What are WhyQ pricing details?

WhyQ Pricing Plans:

Free Trial

Free

Free

Pay As You Go

Bulk SMS Rates

Enterprise

$149/95/month

WhyQ is available for free (1 employee and 1 queue), and offers a variety of payment options and bulk SMS rates for larger teams. Enterprise pricing is also available.

Free

  • 1 Employee
  • 100 Free SMS to test with
  • 1 Queue
  • Free Small Business Account
  • Customer Data

Pay As You Go – Bulk SMS Rates

  • Up to 20 Employees Across All Locations
  • iPad Customer Self Service
  • 10 Internal Queues
  • Corporate Branding Opportunities
  • No Lock-In Contract
  • Customer Data

Enterprise – $149/95/month

  • up to 200 employees across all locations
  • 1,700 Included SMS Messages Per Month
  • Up to 125 Queues
  • No Lock-In Contract
  • Custom Development and API Integration
  • Corporate Branding Opportunities
  • Customer Data

User Satisfaction

Positive Social Media Mentions 11
Negative Social Media Mentions 0

We realize that when you decide to get a Appointment Scheduling Software it’s crucial not only to learn how professionals score it in their reviews, but also to check whether the real people and businesses that use it are genuinely satisfied with the service. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and WhyQ reviews across a broad array of social media sites. The information is then presented in an easy to understand format showing how many users had positive and negative experience with WhyQ. With that information at hand you will be prepared to make an informed purchasing decision that you won’t regret.

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Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Free
  • Monthly payment
  • One-time payment
  • Quote-based

Customer Types

  • Small Business
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for WhyQ?

WhyQ integrates with the following business systems and applications:

  • Kiosk Pro
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Jenny Chang

By Jenny Chang

Jenny Chang is a senior writer specializing in SaaS and B2B software solutions. Her decision to focus on these two industries was spurred by their explosive growth in the last decade, much of it she attributes to the emergence of disruptive technologies and the quick adoption by businesses that were quick to recognize their values to their organizations. She has covered all the major developments in SaaS and B2B software solutions, from the introduction of massive ERPs to small business platforms to help startups on their way to success.

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