Wolken Review
What is Wolken?
Wolken Enterprise Service Desk is an ITIL compliant and PinkVERIFY™-certified integrated, cloud-based help desk application designed and created to help you manage all internal incidents, issues, and queries within your enterprise. It also helps standardize and automate internal business operation processes to ensure faster, smoother, and streamlined flow of operations within the organization.
This internal help desk software gives you total control over internal structure and workflows, helping you effectively manage and address all incidents, service requests, change requests and more across the entire organization. Simply put, Wolken Enterprise Service Desk allows you to take care of all internal issues and concerns with just a single platform.
Show MoreOverview of Wolken Benefits
Wolken Enterprise Service Desk helps you manage internal issues, incidents, and more while enabling you to create an enterprise-wide standard for all processes and operations within your enterprise. Built upon a modern technical stack, Wolken Enterprise Service Desk is an ITIL-compliant and PinkVERIFY™-certified help desk solution that can be deployed in the cloud or on-premise.
It offers customization options to help you create an internal service desk that caters to your requirements and business demands. It runs on your mobile devices and functions well as a browser-based instance, giving you the versatility you need to address and take care of any concern and issue that can hamper your internal workflows and adversely impact overall productivity and efficiency.
The incident management module is designed in a way that it enables you to address and resolve even the most unexpected issues with just minimal downtime and financial overheads. Managing changes is also a breeze with Wolken Change Request Management Module. Agents are on top of all change requests and their journey, allowing them to implement change in a timely manner to decrease the effect of interruptions.
Wolken Enterprise Service Desk helps drive productivity and efficiency within the internal support teams via effective task management. The software makes it easy to list tasks, set schedules, and delegate tasks on a daily, weekly, or monthly basis. Agents can also collaborate with each other, share information, attach files, and document their progress.
Show MoreOverview of Wolken Features
- Incident Management
- Change Request Management
- Service Request Management
- Configuration Management
- Database
- Task Management
- Soft Calls Integrations
What Problems Will Wolken Solve?
1. Reduces the number of tickets per cycle due to better indicate management features and capabilities.
2. Improve time to ticket resolution thanks to Incident Management, CMDB and Problem Management.
3. Enhanced agent productivity due to Task Management and Problem Management modules.
Wolken Position In Our Categories
Because businesses have particular business needs, it is prudent that they abstain from adopting an all-encompassing, “perfect” business program. Nevertheless, it is futile to find such application even among widely used software systems. The practical step to undertake should be to tabulate the different vital functions that demand consideration like major features, costing, technical skill ability of the employees, organizational size, etc. Thereafter, you should conduct your research through and through. Browse through some Wolken evaluations and scrutinize the other software solutions in your shortlist more closely. Such all-encompassing product investigation ensures you take out ill-fitting software solutions and buy the system which delivers all the features your business requires for optimal results.
Position of Wolken in our main categories:
TOP
100
Wolken is one of the top 100 Help Desk Software products
Since each company has particular business requirements, it is sensible for them to desist from looking for a one-size-fits-all faultless software system. Needless to say, it would be useless to try to find such a system even among market-leading software applications. The intelligent thing to do would be to jot down the various essential elements that require consideration such as required features, finances, skill levels of workers, company size etc. Then, you should do your groundwork thoroughly. Read some Wolken Service Desk Software reviews and look into each of the other apps in your shortlist in detail. Such exhaustive research can ensure you discard ill-fitting platforms and select the system that presents all the elements you need for business success.
How Much Does Wolken Cost?
Wolken Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are Wolken pricing details?
Wolken Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Contact Wolken Software for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.
User Satisfaction
Positive Social Media Mentions
1
Negative Social Media Mentions
0
We know that when you make a decision to get a Service Desk Software it’s vital not only to learn how professionals evaluate it in their reviews, but also to discover if the actual users and businesses that bought it are indeed happy with the service. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Wolken reviews across a vast array of social media sites. The data is then displayed in an easy to understand form revealing how many customers had positive and negative experience with Wolken. With that information at hand you should be equipped to make an informed business choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
- On Premise
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Wolken?
Wolken Enterprise Service Desk offers numerous 3rd party extensions like VOIP solutions, Network monitoring solutions, CRM solutions, and much more.
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