Wolken Review
What is Wolken?
Wolken Enterprise Service Desk is an ITIL compliant and PinkVERIFY™-certified integrated, cloud-based help desk application designed and created to help you manage all internal incidents, issues, and queries within your enterprise. It also helps standardize and automate internal business operation processes to ensure faster, smoother, and streamlined flow of operations within the organization.
This internal help desk software gives you total control over internal structure and workflows, helping you effectively manage and address all incidents, service requests, change requests and more across the entire organization. Simply put, Wolken Enterprise Service Desk allows you to take care of all internal issues and concerns with just a single platform.
Show MoreOverview of Wolken Benefits
Wolken Enterprise Service Desk helps you manage internal issues, incidents, and more while enabling you to create an enterprise-wide standard for all processes and operations within your enterprise. Built upon a modern technical stack, Wolken Enterprise Service Desk is an ITIL-compliant and PinkVERIFY™-certified help desk solution that can be deployed in the cloud or on-premise.
It offers customization options to help you create an internal service desk that caters to your requirements and business demands. It runs on your mobile devices and functions well as a browser-based instance, giving you the versatility you need to address and take care of any concern and issue that can hamper your internal workflows and adversely impact overall productivity and efficiency.
The incident management module is designed in a way that it enables you to address and resolve even the most unexpected issues with just minimal downtime and financial overheads. Managing changes is also a breeze with Wolken Change Request Management Module. Agents are on top of all change requests and their journey, allowing them to implement change in a timely manner to decrease the effect of interruptions.
Wolken Enterprise Service Desk helps drive productivity and efficiency within the internal support teams via effective task management. The software makes it easy to list tasks, set schedules, and delegate tasks on a daily, weekly, or monthly basis. Agents can also collaborate with each other, share information, attach files, and document their progress.
Show MoreOverview of Wolken Features
- Incident Management
- Change Request Management
- Service Request Management
- Configuration Management
- Database
- Task Management
- Soft Calls Integrations
What Problems Will Wolken Solve?
1. Reduces the number of tickets per cycle due to better indicate management features and capabilities.
2. Improve time to ticket resolution thanks to Incident Management, CMDB and Problem Management.
3. Enhanced agent productivity due to Task Management and Problem Management modules.
Wolken Position In Our Categories
Knowing that companies have distinct business-related needs, it is sensible they abstain from purchasing an all-in-one, “perfect” software. Nevertheless, it is hard to try to chance on such application even among popular software systems. The practical step to undertake would be to take note of the numerous critical aspects which need deliberation like important features, packages, skill ability of the employees, company size, etc. Next, you should conduct your research exhaustively. Have a look at these Wolken evaluations and explore the other software programs in your list in detail. Such detailed product research ascertains you keep away from poorly fit applications and select the one which has all the tools your company requires for optimal results.
Position of Wolken in our main categories:
TOP
100
Wolken is one of the top 100 Help Desk Software products
Organizations have unique needs and requirements and no software platform can be ideal in such a scenario. It is futile to try to find a perfect out-of-the-box software app that fulfills all your business requirements. The wise thing to do would be to adapt the system for your specific needs, employee skill levels, budget, and other elements. For these reasons, do not hasten and pay for well-publicized leading systems. Though these may be widely used, they may not be the perfect fit for your unique needs. Do your homework, check out each short-listed platform in detail, read a few Wolken Service Desk Software reviews, call the maker for clarifications, and finally select the application that presents what you need.
How Much Does Wolken Cost?
Wolken Pricing Plans:
Free Trial
Quote-based Plan
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What are Wolken pricing details?
Wolken Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Contact Wolken Software for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.
User Satisfaction
Positive Social Media Mentions
1
Negative Social Media Mentions
0
We realize that when you decide to get a Service Desk Software it’s vital not only to find out how professionals evaluate it in their reviews, but also to discover if the real people and businesses that use it are actually content with the service. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Wolken reviews across a broad range of social media sites. The information is then presented in a simple to understand form indicating how many clients had positive and negative experience with Wolken. With that information at hand you will be equipped to make an informed purchasing choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
- On Premise
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Wolken?
Wolken Enterprise Service Desk offers numerous 3rd party extensions like VOIP solutions, Network monitoring solutions, CRM solutions, and much more.
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