Wolken Review
What is Wolken?
Wolken Enterprise Service Desk is an ITIL compliant and PinkVERIFY™-certified integrated, cloud-based help desk application designed and created to help you manage all internal incidents, issues, and queries within your enterprise. It also helps standardize and automate internal business operation processes to ensure faster, smoother, and streamlined flow of operations within the organization.
This internal help desk software gives you total control over internal structure and workflows, helping you effectively manage and address all incidents, service requests, change requests and more across the entire organization. Simply put, Wolken Enterprise Service Desk allows you to take care of all internal issues and concerns with just a single platform.
Show MoreOverview of Wolken Benefits
Wolken Enterprise Service Desk helps you manage internal issues, incidents, and more while enabling you to create an enterprise-wide standard for all processes and operations within your enterprise. Built upon a modern technical stack, Wolken Enterprise Service Desk is an ITIL-compliant and PinkVERIFY™-certified help desk solution that can be deployed in the cloud or on-premise.
It offers customization options to help you create an internal service desk that caters to your requirements and business demands. It runs on your mobile devices and functions well as a browser-based instance, giving you the versatility you need to address and take care of any concern and issue that can hamper your internal workflows and adversely impact overall productivity and efficiency.
The incident management module is designed in a way that it enables you to address and resolve even the most unexpected issues with just minimal downtime and financial overheads. Managing changes is also a breeze with Wolken Change Request Management Module. Agents are on top of all change requests and their journey, allowing them to implement change in a timely manner to decrease the effect of interruptions.
Wolken Enterprise Service Desk helps drive productivity and efficiency within the internal support teams via effective task management. The software makes it easy to list tasks, set schedules, and delegate tasks on a daily, weekly, or monthly basis. Agents can also collaborate with each other, share information, attach files, and document their progress.
Show MoreOverview of Wolken Features
- Incident Management
- Change Request Management
- Service Request Management
- Configuration Management
- Database
- Task Management
- Soft Calls Integrations
What Problems Will Wolken Solve?
1. Reduces the number of tickets per cycle due to better indicate management features and capabilities.
2. Improve time to ticket resolution thanks to Incident Management, CMDB and Problem Management.
3. Enhanced agent productivity due to Task Management and Problem Management modules.
Wolken Position In Our Categories
Since companies have particular business demands, it is only reasonable that they abstain from preferring a one-size-fits-all, “perfect” solution. Still, it is hard to try to find such application even among widely used software systems. The correct step to undertake would be to write the different chief factors that need examination such as critical features, costing, skill levels of staff members, business size, etc. After which, you should follow through your product research systematically. Browse over some of these Wolken evaluations and look over the other software systems in your list more closely. Such well-rounded product research ensure you take out ill-fitting applications and buy the one that delivers all the benefits your company requires.
Position of Wolken in our main categories:
TOP
100
Wolken is one of the top 100 Help Desk Software products
There are trendy and widely used solutions in each software category. But are they essentially the best fit for your company’s special needs? A trendy software product may have thousands of users, but does it present what you need? For this reason, do not blindly shell out for popular systems. Read at least a few Wolken Service Desk Software reviews and think about the aspects that you desire in the software such as the price, main tools, available integrations etc. Then, shortlist a few solutions that fit your wants. Check out the free trials of these platforms, read online reviews, get explanations from the vendor, and do your homework thoroughly. This profound groundwork is certain to help you choose the best software platform for your organization’s unique needs.
How Much Does Wolken Cost?
Wolken Pricing Plans:
Free Trial
Quote-based Plan
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What are Wolken pricing details?
Wolken Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Contact Wolken Software for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.
User Satisfaction
Positive Social Media Mentions
1
Negative Social Media Mentions
0
We are aware that when you decide to purchase a Service Desk Software it’s important not only to see how professionals score it in their reviews, but also to find out if the real clients and companies that purchased it are genuinely happy with the product. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Wolken reviews across a vast array of social media sites. The data is then displayed in an easy to digest format revealing how many customers had positive and negative experience with Wolken. With that information at your disposal you should be ready to make an informed buying decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
- On Premise
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Wolken?
Wolken Enterprise Service Desk offers numerous 3rd party extensions like VOIP solutions, Network monitoring solutions, CRM solutions, and much more.
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