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FieldAware Review

FieldAware
Our score: 8.3 User satisfaction: N/A

What is FieldAware?

FieldAware is a comprehensive application created to make workers, agents, and representatives in the field more efficient and effective in performing their tasks. It is a professional services automation (PSA) software that optimizes call management and scheduling, as well as field operations for reps. FieldAware maximizes scheduling efficiency while greatly reducing travel time.

Though it was initially built as a mobile application, FieldAware has evolved to include office-based personnel. In enables communication between agents in the field and management, significantly augmenting a representative’s capabilities. The features offered include scheduling, work order creation, quoting, and invoicing.

Overview of FieldAware Benefits

FieldAware highlights its functionalities that bolster capabilities of agents in the field and optimize the coordination and communication between office-based personnel and representatives.

  • You can effectively coordinate schedules and jobs
  • It’s possible to accurately track time spent on each assignment
  • It dramatically improves worker productivity
  • You can create and fill out forms while in the field with the drag-and-drop “Scheduler” feature
  • It’s easy to get on top of every job order and get notified when a job is accomplished through real-time view of an agent’s profile
  • It reduces travel time with a route mapping tool
  • You can get more jobs done with the automated matching functionality
  • Electronic signature capture from clients ensures that tasks are accomplished
  • You can get paid faster as agents can easily and quickly provide invoice and quotes in the field
  • Myriad of business tools are also offered, including business management and reporting tools

Here are a few more FieldAware benefits:

  • FieldAware is designed for today’s mobile, cloud-based environment. This means it doesn’t contain any “legacy” code that was designed to accommodate on premise server-based solutions.
  • FieldAware leverages the capabilities of today’s mobile devices and operating systems to help technicians to be more productive and generate more revenue.
  • FieldAware’s native apps for iOS and Android smartphones and tablets are easy to use. They incorporate powerful operating system capabilities like voice recognition, photo and video capture and more.
  • FieldAware also includes unique capabilities in its mobile solutions like editable PDF forms (for compliance and other tracking purposes) and device specific apps (tablet vs smartphone) that leverage the power and larger display in the tablet app, and phone capabilities like click to call in the smartphone app.
  • FieldAware allows an unlimited number of custom fields which enables the solution to be tailored to meet the unique needs of almost any industry or business process.
  • The FieldAware API is simple and elegant. Based on the JSON data interchange format, customers and partners have been able to integrate FieldAware with their existing business systems (ERP, CRM, Accounting, proprietary) in just a few weeks.

Overview of FieldAware Features

  • Mobile
  • Time and Labor
  • Mobility & Time Sheets
  • Mobile Invoice Generation
  • Invoice Integration
  • Customizable Invoice Templates
  • Invoicing Spec Sheet
  • Data Capture and Business Analytics
  • Business Management Spec Sheet
  • Scheduling and Dispatch
  • Work Orders
  • Scheduling & Dispatch Spec Sheet
  • Quotes
  • Quotes Spec Sheet
  • Executive Dashboards
  • Executive Dashboards Spec Sheet
  • Self Service Portal
  • Roles and Rights

What Problems Will FieldAware Solve?

Problems Solved for Urban Maintenance Systems

  • Challenges: Improve productivity of field personnel / View real-time status of maintenance tasks and workers
    Solution: Mobile devices/apps for status updates on every task in every location
  • Challenge: Provide customers with real time status of tasks
    Solution: Customers can view real time status of existing tasks as well as completed work
  • Challenge: Automate customer and management reporting
    Solution: Fast, automated, in-depth customer and executive reports

Problems Solved for Cross Referigeration

  • Challenge: Integrate existing CRM with field service automation system
    Solution: The FieldAware API.
    Impact: Customer data entered once, used by both systems. Fast end user response times for both systems.
  • Challenge: Use field service automation system to generate work orders
    Solution: Work orders generated in FieldAware, customer information supplied by Salesforce.com.

Problems Solved for Design Mechanical Inc. (DMI)

Challenges

  • Continuous business process improvement
  • Technician productivity
  • Increase number of first-time fixes
  • Replace existing field service management system

Solutions

  • Technicians can access work order information and customer repair history from anywhere at anytime
  • FieldAware’s made for mobile apps have eliminated calls back to the office for customer history
  • Dispatchers and technicians use FieldAware to communicate every day on every job

Impact

  • Number of first-time fixes has increased
  • Technician productivity has increased
  • Fuel and vehicle costs have decreased
  • Customer satisfaction has increased

FieldAware Position In Our Categories

Since businesses have special business-related demands, it is practical that they steer clear of getting an all-encompassing, ”best” solution. Nevertheless, it would be almost impossible to try to come across such application even among widely used software products.
The practical thing to undertake can be to note down the different major aspects that need examination including crucial features, packages, technical skill competence of staff members, business size, etc. Then, you must do the product research comprehensively. Have a look at these FieldAware analyses and scrutinize the other software products in your list more closely. Such all-encompassing product investigation ascertain you take out ill-fitting software solutions and buy the one which offers all the function your business requires.

Position of FieldAware in our main categories:

TOP 200

FieldAware is one of the top 200 Project Management Software products

FieldAware is also listed in the following subcategories:

Each enterprise has different wants and requires a system that can be customized for their size, kind of workers and clients, and the particular industry they are in. For these reasons, no platform can proffer perfect features off-the-shelf. When you search a software app, first be sure what you want it for. Read some FieldAware Field Service Management Software - FSM reviews and ask yourself do you need basic tools or do you require complex functionality? Are there any industry-specific features that you are looking for? Find the answers to these queries to aid your search. There are multiple factors that you need to consider and these include your finances, particular business wants, your company size, integration needs etc. Take your time, check out a few free trials, and finally choose the app that offers all that you want to enhance your organization efficiency and productivity.

How Much Does FieldAware Cost?

FieldAware Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Pricing available by quote. Contact FieldAware directly for pricing information.

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Field Service Management Software - FSM it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and FieldAware reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with FieldAware. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are FieldAware pricing details?

FieldAware Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Pricing available by quote. Contact FieldAware directly for pricing information.

What integrations are available for FieldAware?

FieldAware supports integration with the following business systems and applications:

  • NetSuite
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Reviewed By Jenny Chang
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