Price

$99

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Service Fusion REVIEW

Field Service Management Software - FSM

No user reviews
USER SATISFACTION 98%
OUR SCORE 7.8

What is Service Fusion?

Service Fusion is a web-based field service management software solution that offers a range of useful features such as time tracking and reporting, inventory management, invoicing and payments, and customer management.

Service Fusion helps you to create estimates and job confirmations quickly utilizing pre-populated product and service line items. Plus, you can track referral sources and assign jobs to sales reps for commission calculation. The drag and drop dispatch grid allows you to send job information to field staff on their mobile phones via text message or the mobile web app.

You can create invoices against job orders, process payments, and update the accounting solution with a single click. Service Fusion facilitates automatic synchronization of invoices. The tool also facilitates management of stock inventory and serialization of inventory using the built-in inventory system. It also supports revenue reporting and payroll reporting.

Service Fusion is customizable and user-specific preferences and permissions can be applied to the platform’s many modules. The vendor offers native mobile apps for Apple and Android mobile devices. Top companies using this solution include Dun-Rite Vac and Fix St Louis.

Overview of Service Fusion Benefits

Service Fusion allows you to communicate with the workforce in the field using VoIP system, integrated voice and text messaging, or the mobile web app. The system helps to store and manage customers’ contact information, communication preferences, images, documents, referral sources, billing terms, and private and public notes.

Service Fusion helps to enhance customer satisfaction and loyalty by enabling you to communicate with the field workforce and sending customers automated reminders and notifications of service appointments and other offerings.

The platform provides a range of preferences that allow you to customize the information that appears on your screens, in text and email communications as well as set user-specific access to the system’s multiple modules. It also offers clock-in/clock-out features within the administration system and mobile app to help in time tracking. The software also supports payroll and overtime pay calculation and reports.

Estimates and Jobs

You can create new customers, jobs, and estimates in seconds, document attachments, track equipment, and job specific tasks.

Dispatching and Scheduling

Schedule and dispatch jobs directly to field employees’ smartphones through the mobile app or via text messages.

Mobile and Web Apps

You can get more repeat customers by putting your own personalized, branded mobile app on their smartphones.

GPS Fleet Tracking

Service Fusion’s GPS tracking solutions allow you to take full control of your service fleet without relying on the field workers’ mobile phones.

Integrated Voice and Text

Let the system automatically remind your customers of upcoming service or let them know that the service technician is headed their way.

Email and Social Media

The app’s integrated email allows you to send your customers invoices, estimates, and job confirmations without having to leave the system.

Overview of Service Fusion Features

  • Add photos
  • API
  • Application integration
  • Auto reminders
  • Calendar sync
  • Credit card processing
  • Custom fields
  • Customer web portal
  • Estimates & jobs
  • Export/import data from CSV and Excel files
  • GPS fleet tracking
  • Integrates with QuickBooks
  • Integrates with third party applications
  • Inventory control
  • Inventory management
  • Invoices
  • Invoicing & Payments
  • Job management
  • Job scheduling
  • Microsoft Outlook integration
  • Mobile apps
  • Payroll reports
  • Progress statuses
  • Project management
  • Quote management
  • Real time data
  • Sales orders
  • Secure data storage
  • Time tracking
  • Voice & text messaging

Service Fusion Position In Our Categories

Position of Service Fusion in our main categories:

500

Service Fusion is one of the top 500 Project Management Software products

500

Service Fusion is one of the top 500
Project Management Software products


Service Fusion is also listed in the following subcategories:

Category:Position:Category:Position:
Field Service Management Software - FSM#31
Category:Position:
Field Service Management Software - FSM#31

It's essential to keep in mind that hardly any service in the Field Service Management (FSM) Software category will be an ideal solution that can meet all the goals of all company types, sizes and industries. It may be a good idea to read a few Service Fusion reviews first as certain solutions may dominate just in a very small set of applications or be prepared with a very specific type of industry in mind. Others can work with a goal of being easy and intuitive and as a result lack complicated elements needed by more experienced users. There are also software that cater to a large group of customers and provide a rich feature toolbox, however this usually comes at a more significant cost of such a software. Make sure you're aware of your needs so that you purchase a solution that offers all the features you look for.

How Much Does Service Fusion Cost?

Service Fusion Pricing Plans:

Service Fusion’s enterprise pricing is not based on the number of employees, but rather the features you’ve chosen. You can upgrade and downgrade your service at any time and there is no long-term commitment.

Starter Plan – $99/month

  • All essential features + text messaging & auto-reminders

Starter+ Plan – $199/month

  • All features of Starter Plan plus job costing & inventory management

Pro Plan – $349/month

Starter Plan + automated voice notifications, integrated calling & more

User Satisfaction

We realize that when you make a decision to buy Field Service Management Software - FSM it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Service Fusion reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Service Fusion. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

123

NEGATIVE SOCIAL MENTIONS

2

Video

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • USA
  • UK
  • Canada
  • International
Pricing Model
  • Monthly payment
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.

What are Service Fusion pricing details?

Service Fusion Pricing Plans:

Service Fusion’s enterprise pricing is not based on the number of employees, but rather the features you’ve chosen. You can upgrade and downgrade your service at any time and there is no long-term commitment.

Starter Plan – $99/month

  • All essential features + text messaging & auto-reminders

Starter+ Plan – $199/month

  • All features of Starter Plan plus job costing & inventory management

Pro Plan – $349/month

Starter Plan + automated voice notifications, integrated calling & more

What integrations are available for Service Fusion?

Service Fusion integrates with the following business systems:

  • Google Calendar
  • Microsoft Outlook
  • QuickBooks
  • QuickBooks Online
  • Workday

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