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Eudata Review

Eudata
Our score: 8.0 User satisfaction: N/A

What is Eudata?

Eudata is a customer management suite created to help businesses and organizations provide comprehensive customer journeys that are anchored on positive, fantastic customer experience. This is achieved by complementing the capabilities of BOT technologies and human.

Eudata enables companies and organizations provide a unified, centralized service that can be accessed on all possible digital channels. It makes customer management easy and efficient by storing all relevant information about the customer journey in a single point.

With powerful AI technologies, Eudata automated all process-based tasks. Supervisors and agents get a clear, 360-degree view of their customers, providing them with all the data they need to ensure smooth, positive, and satisfying customer experience.

Overview of Eudata Benefits

Eudata is designed to enable your organization to approach your customers in the most engaging and interactive ways, streamline and simplify recurrent operations, and add more value to customer relationships by building loyalty and intimacy.

With Eudata Customer Management Platform, you have a comprehensive, feature-rich solution that allows you build strong, fruitful relationships with your customers and at the same time, easily store and fully utilize all the data you have on your customers to effectively keep them and grow your consumer base.

Communication is essential to any business endeavor, especially when it comes to interacting and engaging customers and potential clients. Eudata provides you with a solution that allows you to communicate to them via channels that are suitable at the moment. Whether it’s voice chat, video chat, email, SMS, or social media, Eudata equips your organization with the ability to engage your customers through channels they prefer.

Audio video capabilities enable your organization to establish intimacy with your consumers. Eudata helps you achieve and maintain the correct intimacy with your customers as such features help make them more at ease and comfortable as possible during the most delicate transactions and transaction closures.

The software also boasts of AI-powered features that efficiently handle recurrent needs and even optimize request profiling and close transactions. And if and when the need for human-based support arises, Eudata makes the transition seamless.

Overview of Eudata Features

  • ChatBOT (Conversational Engine)
  • ChatBOT Analytics – Reporting
  • VoiceBot
  • Cognitive Contact Center (3C)
  • Chat
  • Audio/Video Chat
  • Real-Time Collaboration
  • Real-Time Sharing
  • Recording
  • Email and SMS
  • Web Call Back
  • Conversational and Social interface
  • Persistent Chat
  • Mobile & Web Messaging
  • IOT Assisted Service
  • Proactive Engagement
  • Outbound Engagement
  • Web Customer Care
  • Expert Advisor
  • Voice2Chat
  • Customer onboarding
  • Customer Centricity
  • External Contact Center or CRM Connectors
  • Kiosk

What Problems Will Eudata Solve?

Transition from a voice-based to a digital customer care

Eudata solution can use the existing platform and incorporate all the digital capabilities and use AI to manage a large number of inquiries in self-service.

Reduce the volume of interactions managed by humans

With Eudata chatBOT and VoiceBOT, human-based interactions in a contact center environment is cut down to as much as 75%. That translates to huge savings and more satisfied customers.

Turn a dialogue-based process (such as HR inquiries, internal processes between different teams, …) in a dialogue where a part of the process is done by the AI

Awards & Quality Certificates

This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.
An award given to products that have recently entered the market but are already becoming very popular

Eudata Position In Our Categories

Knowing that companies have their own business needs, it is only rational they avoid buying an all-in-one, ”best” solution. Still, it would be hard to try to stumble on such an app even among widely used software products. The logical thing to do can be to note down the numerous chief functions which need analysis including essential features, plans, skill levels of the users, company size, etc. The second step is, you should follow through your research systematically. Go over some Eudata evaluations and look over the other software solutions in your list in detail. Such comprehensive product research guarantees you stay away from poorly fit apps and subscribe to the system which has all the function you require company requires.

Position of Eudata in our main categories:

TOP 500

Eudata is one of the top 500 CRM Software products

Eudata is also listed in the following subcategories:

It's important to note that hardly any app in the Customer Service Software category is an ideal solution able to fulfill all the needs of different company types, sizes and industries. It may be a good idea to read a few Eudata Customer Service Software reviews first as certain solutions may perform well exclusively in a really small set of applications or be prepared with a really specific type of industry in mind. Others might function with an idea of being easy and intuitive and therefore lack complicated elements welcomed by more experienced users. You can also find services that support a large group of users and give you a powerful feature toolbox, however this usually comes at a more significant cost of such a software. Make sure you're aware of your requirements so that you purchase a solution that offers all the functionalities you search for.

How Much Does Eudata Cost?

Eudata Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Contact Eudata for their enterprise pricing information and other product details.

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Customer Service Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Eudata reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Eudata. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac

Deployment

  • Cloud Hosted
  • On Premise

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Large Enterprises

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Eudata pricing details?

Eudata Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Contact Eudata for their enterprise pricing information and other product details.

What integrations are available for Eudata?

Eudata integrates with the following business systems and applications:

  • Cisco
  • Genesys
  • Avaya
  • Enghouse
  • Asterisk
  • Salesforce
  • Amazon Echo
  • Skype
  • Skype for Business
  • FB Messenger
  • Twitter
  • Telegram
  • Expert System Cogito
  • Google Dialogflow w MS Luis
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Reviewed By Jenny Chang
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