HipChat REVIEW

Communications Software

5 user reviews
USER SATISFACTION 90%
OUR SCORE 8.8

What is HipChat?

HipChat is a communications platform designed specifically for business team chatting. It comes loaded with basic and advanced functionalities such as group and private chat, file sharing, video calling, and screen sharing among others. HipChat also offers integrations with leading and popular business applications, enabling users to use HipChat with their existing systems and other business platforms.

Overview of HipChat Benefits

HipChat comes highly recommended for businesses and organizations that are looking for a communication solution that offers more than chatting features. Here are some of the benefits HipChat offers their users:

  • Advanced communications and collaboration features such as video calling, screen sharing, and file sharing let users do more than just talk with each other.
  • Compatible with popular computer and mobile operations systems such as Mac, Windows, iOS, Android, and yes, even Linux. A web app version is also available for those who do not to install stuff on their devices.
  • Connect and communicate with the rest of the team with its mobile connectivity.
  • Work with other leading business solutions and systems with HipChat’s vast integration features.
  • Customize how you get notified with updates and missed messages. Get notified with in-app, email, SMS, and mobile push notifications.

Overview of HipChat Features

  • Easy Screen Sharing
  • Secure Guest Access
  • 256-bit SSL encryption Security
  • Drag and Drop File Sharing
  • Unlimited Chatrooms
  • Full Customization
  • Fully Searchable
  • Synchronization Access Devices and App
  • Searchable History

HipChat Position In Our Categories

Position of HipChat in our main categories:

50

HipChat is one of the top 50 Collaboration Software products

10

HipChat is one of the top 10 Communications Software products

50

HipChat is one of the top 50
Collaboration Software products

10

HipChat is one of the top 10
Communications Software products


HipChat is also listed in the following subcategories:

Category:Position:Category:Position:
Collaboration Tools Software#16 Live Chat Software#5
Video Conferencing Software#2 Web Collaboration Software#10
Web Conferencing Software#4

Each company has its own characteristics, and might require a special Communications Software solution that will be fit for their business size, type of clients and employees and even specific niche they support. It's not wise to count on locating an ideal software that will be suitable for each business no matter what their history is. You should keep in mind what the solution is supposed to do for your company and your staff. Do you require an easy and straightforward app with only elementary features? Will you really make use of the advanced tools needed by experts and big enterprises? Are there any particular tools that are especially practical for the industry you work in? If you ask yourself these questions it is going to be much easier to locate a reliable app that will fit your budget.

How Much Does HipChat Cost?

HipChat Pricing Plans For Enterpises & Small Business:

HipChat offers a free edition and a subscription plan priced at a very low rate. Users who want to test drive HipChat may want opt for a 30-day free trial period with no credit card required.

HipChat Basic – Free

  • Mac, Windows, iOS, and Android
  • Group chat and IM
  • Guest access
  • Unlimited integrations
  • 5GB File Storage

HipChat Plus – $2/user/month

All HipChat Basic features plus:

  • 1-to-1 voice and video calling
  • 1-to-1 screen sharing
  • History retention controls
  • Unlimited File Storage
  • Unlimited Searchable Message History

User Satisfaction

We realize that when you make a decision to buy Collaboration Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and opinions about HipChat across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with HipChat. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.
POSITIVE SOCIAL MENTIONS

142

NEGATIVE SOCIAL MENTIONS

16

Video

Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • USA
  • UK
  • Canada
  • China
  • India
Pricing Model
  • Monthly payment
Customer Types
  • Small Business
  • Medium Business

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • TRAINING
  • TICKETS

HipChat User Reviews

What are HipChat pricing details?

HipChat Pricing Plans:

HipChat offers a free edition and a subscription plan priced at a very low rate. Users who want to test drive HipChat may want opt for a 30-day free trial period with no credit card required.

HipChat Basic – Free

  • Mac, Windows, iOS, and Android
  • Group chat and IM
  • Guest access
  • Unlimited integrations
  • 5GB File Storage

HipChat Plus – $2/user/month

All HipChat Basic features plus:

  • 1-to-1 voice and video calling
  • 1-to-1 screen sharing
  • History retention controls
  • Unlimited File Storage
  • Unlimited Searchable Message History

What integrations are available for HipChat?

HipChat supports integrations with the following business systems and applications:

  • Aha!
  • Airbrake
  • Alias
  • AnsswerHub
  • Appear.in
  • Asana
  • Axosoft SocialConnect
  • Bamboo
  • Bitbucket
  • Biztera
  • Blossom
  • Bonusly
  • Boundary
  • Bugsnag
  • Capistrano
  • CircleCI
  • Close.io
  • Codeship
  • Confluence
  • Crashlytics
  • Datadog
  • Desk.com
  • DoneDone
  • Enchant
  • Envoy Visitor Registration
  • Exceptional
  • Fastlane
  • Freshdesk
  • Geek Advent
  • Github
  • GoToMeeting
  • Google Cloud Platform
  • Google Drive
  • Google Hangouts
  • Gyazo
  • Help Scout
  • Helpmonks
  • Heroku
  • HeyUpdate
  • HipGif
  • hpmob
  • Honeybadger
  • Instawell
  • Intercom
  • JIRA
  • Jenkins
  • Librato
  • Loggly
  • MailChimo
  • Munin
  • Netuitive
  • taskblitz
  • ZeroCater
  • ZenDesk
  • Zapier
  • Wunderlist
  • WorkingOn
  • WordPress
  • Woopra
  • VictorOps
  • UserVoice
  • Twitter
  • Trello
  • Travis CI
  • teamCity
  • Telzio
  • StatusPage.io
  • Status Hero
  • Screenhero Slash Command
  • Server Density
  • Runscope
  • Redmine
  • Reamaze
  • Raygun
  • Quote of The Day
  • Pivotal Tracker
  • Pingboard
  • Pingdom
  • PagerDuty
  • Panopta
  • Opsmatic
  • Opsview

User reviews


5 Reviews

4
1
0
0
0

Average Rating

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The most favorable review

Kendra

2 hours ago


Pros:
I think that HipChat is the best tool for start ups, small and mid-size businesses, especially if they're just starting to explore online collaboration and they can't afford a paid program. HipChat will help even if they are don't have the most experienced teams ever, considering that it has a simple interface unlike its complicated counterparts and their messy, fancy features. Pretty lovable, that's it.

Cons:
They made a major (and completelly unnecessary) update few months ago, and they imporved the mobile app to the extent that the web-based one has no purpose at all. Everybody is using their phones and consequently forgetting old messages, because the app doesn't have the same capacity as the web one has. Quick check in-s don't help too much, if you ask me.

The least favorable review

Mary

1 week ago


Pros:
The interface is the most likeable part, I appreciate the fact that it is so simple to navigate. You can send private chat message, or participate in conference rooms for different purposes. In fact, rooms were the main reason why I decided to buy HipChat, and I'm satisfied with the decision. The tool does what you expect it to do-complies with collaborative needs, provides answer, and keeps teams in contact.

Cons:
When you post a message, that's it, you won't have a chance to edit it or to delete it. Doesn't that sound annoying to you? They will tease your nerves with the search function too, as it never takes you to the post you're looking for, and you suddenly end up in a completely different room (and I'm not the first user with such experience!). I wouldn't mind in most of the cases, but I've messed up pretty badly because of it, so keep a close eye to what you're doing in there. They also have a weird process for joining conversations, nothing complicated, but still weird.


Kendra - 2 hours ago

Verified
user
I think that HipChat is the best tool for start ups, small and mid-size businesses, especially if they're just starting to explore online collaboration and they can't...

Mary - 1 week ago

Verified
user
The interface is the most likeable part, I appreciate the fact that it is so simple to navigate. You can

Wayne - 1 week ago

Verified
user
I use HipChat to stay connected with all members in my team, either through private message or by participating in public conference room every time an important decision...

Candace - 2 weeks ago

Verified
user
I like so many stuff about HipChat that it is very dificult for me to name few, but let's try: I love their cross client platform, where the entire team can discuss over...

Cecilia - 2 weeks ago

Verified
user
Hip chat offers an amazing user experience, due to its clean and simplified UI design which enables interaction to run smoothly and seamlessly. They have a great...

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