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Square Appointments Review

Square Appointments
Our score: 9.5 User satisfaction: 88%

What is Square Appointments?

Square Appointments is a laudable online appointments software designed to help clients book, cancel, or reschedule their appointments. The platform gives all clients access to your availability and helps them book appointments at the most appropriate time. It also ensures you spend less time managing appointments and more time with your customers.

Square Appointments is also highly appreciated because it encourages new business by availing all open schedules to the client. In addition, the software comes with an easily embedded website and offer an incredible set of functionalities which make it one of the best scheduling platform.

This software is perfect for salons, health and wellness, salons, and other service professionals. If you want to take your business to a higher level with more bookings and exquisitely integrated tools to effectively manage payments and appointments, Square is an excellent option.

Overview of Square Appointments Benefits

Square Appointments is a hassle-free platform for you, your employees, and clients. The booking button and the Square Appointment widgets embed directly on your site to help you accept appointments from multiple channels and locations. With this functionality, any changes to the scheduling, services, or prices updated automatically.

If you do not have a website, don’t worry – Square gives a free booking website where you will easily add staff bios, services, pricing, calendars, and all cancellation policies. You will also be able to send personalized messages to invite clients to use the website.

Moreover, Square Appointments keeps you updated thanks to its effective sync that works well with multiple devices. When appointments are confirmed your schedules fill up and sends you notification via text or emails. Every calendar entry feature a convenient check out button that enables you to seamlessly sync client data and accept all payments with the effective Square POS.

No problem with no shows anymore. Square appointments sends custom messages and automated reminders to your clients via text and emails. This ensure clients are reminded of upcoming appointments and incase of any changes they receive notifications immediately.

Your clients will also get the opportunity to select multiple services all at once. The software blocks off the time of the calendar and enables the client to complete everything in a single sitting.

The iPad and iPhone app ensure you have every detail at your fingertips thereby helping your to deliver your services professionally and in a timely manner.

Overview of Square Appointments Features

  • Open API
  • Online appointment scheduling
  • Google calendar integrations
  • Interactive appointment calendar
  • Customer history
  • Custom email reminders
  • Square dashboard
  • Staff login
  • Embeddable booking widgets
  • Calendars
  • Mobile apps

Square Appointments Position In Our Categories

Knowing that companies have distinct business needs, it is prudent they avoid subscribing to a one-size-fits-all, ideal system. However, it would be futile to come across such an app even among sought-after software systems. The practicable step to undertake can be to write the several critical aspects that call for a analysis including crucial features, plans, technical skill levels of staff, business size, etc. Then, you should do your product research comprehensively. Go over some Square Appointments evaluations and explore the other applications in your shortlist in detail. Such comprehensive research ensures you stay away from ill-fitting applications and choose the system that includes all the aspects your business requires in growing the business.

Position of Square Appointments in our main categories:

TOP 3

Square Appointments is one of the top 3 Appointment Scheduling Software products

TOP 10

Square Appointments is one of the 10 Salon Software products

If you are considering Square Appointments it might also be a good idea to examine other subcategories of Appointment Scheduling Software gathered in our base of SaaS software reviews.

Since each company has specific business needs, it is prudent for them to refrain from searching for a one-size-fits-all perfect software solution. Needless to say, it would be pointless to try to find such an app even among widely used software applications. The intelligent thing to do would be to list the various important elements that need consideration such as main features, budget, skill levels of employees, company size etc. Then, you should do your groundwork thoroughly. Read some Square Appointments Appointment Scheduling Software reviews and investigate each of the other solutions in your shortlist in detail. Such in-depth homework can ensure you weed out ill-fitting platforms and zero in on the system that provides all the features you require for business success.

How Much Does Square Appointments Cost?

Square Appointments Pricing Plans:

Free Trial

Just Me

$30 per month

2 to 5 staff

$50 per month

Unlimited Staff

$90 per month

Square Appointments offers 3 SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your business:

Just Me – $30 per month

  • Onlinebooking
  • Square dashboard
  • Unlimited bookings
  • Free booking website
  • Customer history
  • Staff calendar
  • Staff logins
  • Free 30 day trial
  • Custom email reminders
  • Text message alerts
  • Mobile dashboard

2 to 5 staff – $50 per month

  • Everything from Just me

Unlimited Staff – $90 per month

  • Everything from Just me

All the fees described above are only for up to 3 locations. Each additional location is charged at an additional $50 per month.

User Satisfaction

Positive Social Media Mentions 7
Negative Social Media Mentions 1

We realize that when you make a decision to buy Appointment Scheduling Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Square Appointments reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Square Appointments. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • Open API

Language Support

  • English

Pricing Model

  • Monthly payment

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Square Appointments Comparisons

Square Appointments user reviews

Great appointment management solution

Read full review >
Rudy
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 07.12.2019 Company Size: Industry: N/A

Square Appointments is easy to set up and use

Read full review >
Celia
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 03.12.2019 Company Size: Industry: Marketing & Advertising

A dependable application for small businesses

Read full review >
Shayne
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 29.11.2019 Company Size: 1-10 Employees Industry: N/A

A crucial asset for a small business

Read full review >
Rafaela
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 25.11.2019 Company Size: More than 100 Employees Industry: Publishing

My personal experience with Square Appointments

Read full review >
Montana
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 24.11.2019 Company Size: Industry: Cosmetics

What are Square Appointments pricing details?

Square Appointments Pricing Plans:

Free Trial

Just Me

$30 per month

2 to 5 staff

$50 per month

Unlimited Staff

$90 per month

Square Appointments offers 3 SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your business:

Just Me – $30 per month

  • Onlinebooking
  • Square dashboard
  • Unlimited bookings
  • Free booking website
  • Customer history
  • Staff calendar
  • Staff logins
  • Free 30 day trial
  • Custom email reminders
  • Text message alerts
  • Mobile dashboard

2 to 5 staff – $50 per month

  • Everything from Just me

Unlimited Staff – $90 per month

  • Everything from Just me

All the fees described above are only for up to 3 locations. Each additional location is charged at an additional $50 per month.

What integrations are available for Square Appointments?

At the moment, Square Appointments offers a streamlined integration with Gravity Payments.

Square Appointments average rating:

Average score
4.6/5 (14 user reviews)
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Shayne

PROS: Square Appointments is an easy-to-use software that is perfect for small business. Setting it up is also fast and easy. The setup process only took less than an hour to finish!

CONS: Generally, the software is great! What doesn’t impress me is their customer support. I wish they will do something to improve their service.

Reviewed 3 months ago

Read full review >

The least favorable review

Arielle

PROS: Square helps me a lot in scheduling appointments with clients. The process is easy because it takes only a few clicks. What is wonderful about Square is that it also serves notifications and alerts to clients so that they don't forget their appointments. Additionally, we find it advantageous that we can show empty slots to clients so that they can choose a time that is most convenient for them. This prevents lengthy phone calls and lets us save a lot of time.

CONS: Some of Square's features have limited customization. If the app's designers can do something about this, it would be awesome since I could have my own working procedure instead of adapting to the tool. I also do not like how there are a ton of features that I cannot figure out how to use. I have scoured the web for information but I have come up empty. If Square can remedy this, clients like me would be happier.

Reviewed 5 months ago

Read full review >

More reviews from 14 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Great appointment management solution

Read full review >
Rudy
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 07.12.2019 Company Size: Industry: N/A

PROS: Square Appointments is a convenient-to-use and accessible software for my company and my clients. It also gives me the ability to view calendars and connect them to other calendars. Amazing how it does this!

CONS: The only problem I encounter with this app is its inability to save all the details entered. This is quite stressful for me since I need to re-enter them to be saved in the system.

What do you think about this review? Great Poor

Square Appointments is easy to set up and use

Read full review >
Celia
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 03.12.2019 Company Size: Industry: Marketing & Advertising

PROS: It is easy to set up and use. Unlike other apps, Square Appointments doesn’t come with so many graphic designs that just make the app more complicated. It is clean and very functional. It lets us set up multiple schedules for multiple people. It works just right for our needs.

CONS: I don’t have any complaint with its designs and overall look. I love its simplicity, in fact! However, for those who are looking for a nice-looking app that has some jaw-dropping graphics, Square Appointments might not be your best pick.

What do you think about this review? Great Poor

A dependable application for small businesses

Read full review >
Shayne
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 29.11.2019 Company Size: 1-10 Employees Industry: N/A

PROS: Square Appointments is an easy-to-use software that is perfect for small business. Setting it up is also fast and easy. The setup process only took less than an hour to finish!

CONS: Generally, the software is great! What doesn’t impress me is their customer support. I wish they will do something to improve their service.

What do you think about this review? Great Poor

A crucial asset for a small business

Read full review >
Rafaela
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 25.11.2019 Company Size: More than 100 Employees Industry: Publishing

PROS: Our customers are at ease with using Square Appointments because of the familiarity of the Square family of products. They also like to use it because it is intuitive and does not require in-depth technical knowledge. And if ever problems arise, the Square customer service team is prompt in resolving them.

CONS: I have no problems regarding the app, really, though I wish Square Appointments receives regular enhancements.

What do you think about this review? Great Poor

My personal experience with Square Appointments

Read full review >
Montana
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 24.11.2019 Company Size: Industry: Cosmetics

PROS: With Square Appointments, I can keep my clients list separate from my personal contacts. The app also helps me keep a list of my services, organize my client profiles, and allow customers to set up appointments. Aside from these things, I like how the tool is customizable.

CONS: There seems to be a problem with the app's notification feature because it does not alert me when I have an upcoming schedule. Instead of me reading push notifications, I have to check the app manually.

What do you think about this review? Great Poor

About my experience using Square Appointments

Read full review >
Brooks
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 23.11.2019 Company Size: 1-10 Employees Industry: N/A

PROS: The easy-to-use platform is the best feature of the app because it makes appointment booking faster!

CONS: The one thing I do not like about Square Appointments is that I can only add one employee to a service. For example, if I have a couple coming in for a massage together, I cannot appoint two available workers for the task!

What do you think about this review? Great Poor

Square Appointments has it all

Read full review >
Ettie
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 15.11.2019 Company Size: 11-50 Employees Industry: N/A

PROS: With this tool, it is super easy for us to book schedules, know the upcoming appointments, connect with our clients, and more. Although this software is primarily created for scheduling or booking, there are a lot of helpful features it offers if you try to explore a little. It even sends alerts so clients will be reminded of the upcoming appointment.

CONS: Any changes made about the client’s info during the booking process will not be saved. For instance, when I need to change the client’s name while booking them through my phone, the software won’t permit it. I need to finish scheduling and return to edit the data.

What do you think about this review? Great Poor

Square Appointments is a helping had our business is happy about

Read full review >
Jamal
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 04.11.2019 Company Size: 1-10 Employees Industry: Cosmetics

PROS: There are so many things I like about Square Appointments but the one that stands out is its ability to show clients our calendar and to let them book their appointments online. It is also helpful that it can send automatic alerts that we can configure for each customer. I also enjoy how Square Appointments lets me manage my schedule from a computer or phone. Additionally, I like how the app is fully configurable and is easily integrated with my website. Because of these things, I feel like I have a receptionist I can count on!

CONS: It would be nice if I can easily identify my active clients from my inactive customers.

What do you think about this review? Great Poor

Easy to set up appointments

Read full review >
Johnathon
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 03.11.2019 Company Size: 1-10 Employees Industry: Education Management

PROS: I like how Square Appointments helps make setting up appointment easy and fast. It also lets me view calendars and see any updates there.

CONS: The app continuous to make appointments even in specific off hours, and this one thing I don’t like about Square Appointments.

What do you think about this review? Great Poor

Seamless appointment scheduling for me and clients

Read full review >
Royce
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 25.10.2019 Company Size: 1-10 Employees Industry: N/A

PROS: The best thing about Square Appointments is its free platform. It is also easy-to-use that my clients can book their haircut appointments with me without difficulty straight on my business website.

CONS: It's sad that I cannot customize appointments to my industry.

What do you think about this review? Great Poor

Square Appointments is a fantastic booking platform!

Read full review >
Francisco
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 24.10.2019 Company Size: More than 100 Employees Industry: Events Services

PROS: I love that fact that it allows our clients to book their photo-shoot appointments online. It even lets us categorize our clients to know who among them are regular customers. With Square Appointments, we can also collect payments upon the booking process, send emails or text reminders to clients, and more. We also set company hours and generate time slots for days where we have multiple projects.

CONS: I don’t like that I cannot use the service to sync Google Calendar with my personal schedules. I need to do this to let clients book even in off hours. I have tried some methods, but nothing works. So to make things possible for me, I need to set the company hours and launch this system to remove off dates, so clients can book even if I am not actually available.

What do you think about this review? Great Poor

An app that is worth every penny

Read full review >
Mae
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 11.10.2019 Company Size: 1-10 Employees Industry: Cosmetics

PROS: At first, I was cynical about the tool because I might lose control over my scheduling. Square proved me wrong because it allows people to book a service or a host of services online and lets me know about it immediately. This way, I can decide to accept or reject the appointment without further ado. It's also brilliant because I can protect my business from no-shows by implementing a no-show policy. This means that clients have to input their credit card details (not visible to me) so that they are charged automatically in case they do not show up for their appointments.

CONS: It is a hassle that Square does not accept multiple bookings for a single client. I have weekly recurring clients and it would be a boon if Square could just make the appointments automatically or at least allow multiple reservations.

What do you think about this review? Great Poor

Square is a wonderful app for scheduling and keeping appointments

Read full review >
Arielle
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 20.09.2019 Company Size: More than 100 Employees Industry: Restaurants

PROS: Square helps me a lot in scheduling appointments with clients. The process is easy because it takes only a few clicks. What is wonderful about Square is that it also serves notifications and alerts to clients so that they don't forget their appointments. Additionally, we find it advantageous that we can show empty slots to clients so that they can choose a time that is most convenient for them. This prevents lengthy phone calls and lets us save a lot of time.

CONS: Some of Square's features have limited customization. If the app's designers can do something about this, it would be awesome since I could have my own working procedure instead of adapting to the tool. I also do not like how there are a ton of features that I cannot figure out how to use. I have scoured the web for information but I have come up empty. If Square can remedy this, clients like me would be happier.

What do you think about this review? Great Poor

Can be integrated into my website

Read full review >
Beulah
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 17.09.2019 Company Size: 1-10 Employees Industry: N/A

PROS: Square Appointment is easy to use and set up. I like that it can be integrated into my current site. And guess what, I can also take payments using this software and let my clients save their payment details on the system.

CONS: I just want Square Calendar to be integrated with Apple calendar. That would be great. But overall, the software is great. Two thumbs up for its flexibility.

What do you think about this review? Great Poor
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Reviewed By Louie Andre
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