What are the best aspects of this product?
Volunteers are now able to book, make changes, or cancel their own session. They won't need to seek approval from us just to make changes. The fact that the auto-reminders are there makes it convenient for them. The reminders are conveniently sent through text and email.
What aspects are problematic or could work better?
There's been a bit of a change in terms of venue/location number between volunteers who are booking as well as the appointment date being set. Sadly, we couldn't make changes on the venue details sent within the auto-reminder itself. I wish they can do something about that.
What specific problems in your company were solved by this product?
Ensuring that things are simple is important for volunteers whenever they're involved in research projects. This tool played an integral in just about every project we were working on. A lot of our volunteers are coming to us since booking time with them is easy and hassle-free.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
Less than 1 month
What is your company size?
More than 100 Employees
What is your industry?
How many people in your company actively use this product?
How long is your contract with the vendor?
Less than 1 year